1. Viral Patel
A/51, Uday Tenamet, Nikol-Naroda Road, Naroda, Ahmedabad- 382325(GUJ) INDIA
Mobile- +91-9727781999 Email- viral_pat9@yahoo.com
Brief Overview:
Well-qualified IT professional having 8 years of work experience in IT Infrastructure Services-
• Working at GVK EMRI as Server Support L1/L2 since 1st Sep 2011
• Worked at Wipro InfoTech Ltd. as a Technical Support Engineer from July 2010 to August 2011
• Worked at DEV ITPL (Wipro Franchise) as a System Engineer from Dec 2007 to June 2010
• Having working knowledge of various Microsoft technologies [Windows 2003/2008 Server Operating Systems, Active
Directory, MS Exchange Server 2010,DNS and DHCP].
• Working knowledge on ITIL Framework (Incident, Change and Problem Management).
• Graduation in Bachelor of Commerce (Gujarat University)
• Diploma IT in ECIl-ECIT Institute (Ahmedabad)
• MCTS-Windows Server 2008 with Active Directory.
Technical Expertise:
Operating System : Win98, Win Me, Win2000 Professional, Win-XP home/Prof, win vista, window 7
Server OS : Windows 2003/2008/2012 Server & Red Hat Linux.
Hardware : Assembling, Troubleshooting of PC, Installing and Configuring OS, Printers & Scanner.
Database : Progress 9/10
Email : MS Exchange 2010, MS Outlook, Outlook Express, Web mail.
Protocols : TCP/IP, UDP, DHCP, DNS, WINS, FTP, IPsec, IMAP, LDAP, SNMP, TELNET.
Tools & Utilities : Norton Ghost, Disk Manager, CC Proxy, RSA Secure ID, Event Viewer.
Antivirus/Firewall : Symantec, McAfee, Trend Micro, AVG, Windows Firewall.
Implementing and Maintaining Following Services:
• Installing, Configuring and Managing Windows 98/2000/XP,Win Vista & Window 7 O/S.
• Planning, Implementing and Maintaining Windows Server 2003 & 2008 Active Directory.
• Implementing and Managing User & Computer Accounts and Group Policies.
• Implementing and Managing DNS, DHCP & WINS.
• Configuring Dial-UP & VPN through RRAS.
• Installing, Configuring and Managing Microsoft Exchange 2010 Server.
• Installing, Configuring and Managing Outlook Express, MS Outlook & OWA.
• Managing Recipients, Public Folders and Address Lists.
• Backup and Restoring Microsoft Exchange 2010 and Windows Active Directory.
Professional Experience:
1) GVK EMRI Server Support SEP 2011 to Continue
Company Profile:
GVK EMRI handles medical, police and fire emergencies through the “1-0-8 Emergency service". This is a free service delivered
through state- of -art emergency call response centres and has over 2858 ambulances across Andhra Pradesh, Gujarat,
Uttarakhand, Goa, Tamil Nadu, Karnataka, Assam, Meghalaya, Madhya Pradesh, Himachal Pradesh and Chhattisgarh. With the
expansion of fleet and services set to spread across more states, GVK EMRI will have more than 10000 ambulances covering
over a billion populations by 2011.
My Role:
• Manage and support of 24x7x365 Microsoft Windows Server and Troubleshooting.
• Working on Microsoft technologies including Internet Information Server (IIS), SMTP, DHCP & DNS.
• Build, deploy, maintain, and support Microsoft O/S servers and workstations.
• Troubleshooting hardware and network errors or performance issues related to systems.
• Load, configure, and support O/S and application software.
• Escalating issues to specialized support groups for complex technical issues.
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2. • Manage the data centre activities and all the BMS related systems.
• Windows server L1 supports like AD, Exchange 2010 & Symantec Server.
• Planning, Implementing and Maintaining Windows Server 2008 Active Directory.
• Implementing and Managing User & Computer Accounts and Group Policies.
• Configuring Dial-UP & VPN through RRAS.
• Installation & configuration File & Print server (user’s Quota Management)
• Installation and configuration Dell Server (1950, 2950, R610, R710, R900) with Teaming, RAID & D rac IP.
• Patches update activity all server & systems.
• Manage Escalate call & Critical user call, video conf & Microsoft Live meeting.
• Coordinate and follow with all Vendors for Hardware &Application relates issues.
• Check Daily basis call & pending for client support.
• Installation and configuration of Networks Printers.
2) WIPRO InfoTech System Engineer July 2010 to August 2011
Client Site: Vodafone India services Pvt LTD.
Company Profile:
IT Solutions/Services Provider to Government, IT Services, Outsourcing, Data-processing (multi-lingual), Data-entry, IT education
and training, Computer networking. Providing Facility Management services of skilled IT professionals, Software development.
• Manage the data enter activities and all the BMS related systems.
• Planning, Implementing and Maintaining Windows Server 2008 Active Directory.
• Implementing and Managing User & Computer Accounts and Group Policies.
• Implementing and Managing DNS, DHCP & WINS.
• Configuring Dial-UP & VPN through RRAS.
• Installation & configuration File & Print server (user’s Quota Management)
• Installation and configuration Dell Server (R610, R900) with Teaming, RAID & D-rac IP.
• Monitoring & troubleshooting all servers Viking tool through.
• Patches update activity all server & systems.
• Windows server L1 supports like AD, Exchange 2010 & OCS, Symantec safe boot, Symantec antivirus,
• SCCM 2007, Blackberry.
• Manage Escalate call & Critical user call, video conf & Microsoft Live meeting.
• Application Testing like CCC, CRM, Nice, CMS Avaya, Genesis, Brava Hyperion & ROD.
• Work on live servers and Network devices and troubleshooting.
• Manage VERITAS NTbackup, storage and Tape Library.
• Manage windows AD, SCCM, AV, FPS servers.
• Checking Anti-Virus servers and update new client from server.
• Coordinate and follow with all Vendors for Hardware &Application relates issues.
• Check Daily basis call & pending for client support.
• Installation and configuration of Networks Printers.
3) WIPRO InfoTech (On Payroll- DEV IT Pvt. Ltd.) System Engineer Dec 2007 to June 2010
Client Site: Pantaloon Retail (I) Ltd.
Project Details:
Wipro InfoTech a leading provider of IT and business transformation services has won a comprehensive IT outsourcing contract
from Pantaloon Retail (India) Ltd.
Pantaloon Retail is India’s leading retailer and operates over 1000 outlets across 53 cities in India.
My Role:
• Provide Application and IT Infrastructure support for Future Group stores.
• This responsibility involves supporting Future group’s in house POS application REM developed on PROGRESS 10, SQL
database and other applications used for Data Synchronization.
• Installing, Managing, Troubleshooting Windows 2000/XP & 2000/2003 Server.
• Planning, Implementing and Maintaining Windows Server 2003 Active Directory, DNS, DHCP, WINS & RRAS.
• Installing and Managing Microsoft SQL Server & Symantec AV Server.
• Antivirus management: Export daily report and get all the affected systems cleaned up.
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3. • Patch management: Ensure all the patches & hot fixes are properly installed over the LAN including servers with regular
cross verification using available tools.
• Implementing & Supporting Network printers, Local Printers, POS Printers, Scanners.
• Configuration of Internet, Intranet, ISDN and understanding of VPN concepts.
• Provides quick response and maximum uptime of all users, following SLA and performs end-user training when necessary.
• Interface with vendors for identification, selection and servicing of IT Infrastructure.
• System wide checklist execution of maintenance of Desktops, Servers, POS & UPS.
• Handling escalation as well as providing technical support to fellow team members.
• Co-ordination between Systems, Network department, team members to resolve the key IT issue and manage daily, weekly
& monthly reporting to project manager.
• Preparing and maintaining documents on procedures, policies and plans for systems and network, generating reports and
synchronizing entire operations with IT.
• Working on ITIL Framework (Incident, Change and Problem Management).
• Responsible for all type of data backup.
• Handle 1000 PC domain environments as pantaloon project.
• Daily Monitoring link between FKS office and other site. Daily checklist submits.
• Maintain daily and weekly report.
• Daily Backup activity File Server & CVS server.
• Daily Report generate Symantec antivirus & update all computer virus definition.
• Daily Check Video conference & projector is working.
• Daily Check user call & call status.
International Certification:
MCP- Window XP (Code 70-290)
MCTS-Windows Server 2008 Active Directory, Configuring (70-640)
MCTS- Windows Server 2008, Server Administrator (70-646)
SCCM 2010 - system center configuration Manager (70-401)
Academic Qualification:
B Com from Gujarat University, Ahmedabad (GUJ.) in 2005 with 2nd
class.
HSC from Board of Secondary Education, Gandhinager (Guj.) in 2002 with 2nd
class.
SSC from Board of Secondary Education, Gandhinager (Guj.) in 2000 with 1st
class.
Personal Details:
Name : Viral Patel
Father’s Name : Ashokbhai
Date of Birth : 30th January 1985
Marital Status : Married
Present Address : B/67, Haridarshan Bunglows,Nr Haridarshan Cross Road, Naroda Ahmedabad 382330.
Permanent Address : B/67, Haridarshan Bunglows, Nr Haridarshan Cross Road, Naroda Ahmedabad 382330
Language known : Hindi, English, & Guajarti.
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