1. Name-Sumit Bhowmik
M1032034
Page 1 of 1Confidential - MindTree Limited
Sumit Bhowmik Email id: sumitbhowmik1989@gmail.com
#9, 1st main,9th
cross Contact no: +91 9886742299
Mahadevpura
Bangalore-560048
Career Objective :
Seeking a responsible position in an organization, that gives me a chance to improve my knowledge,
incorporate my experience in project management and enhance my skills contributing towards the overall
development of the organization. I feel my professional qualification, combined with insight gained in to
corporate world my hard work and dedication makes me an asset to any corporate.
Summary :
 A Total Experience of 3+ Years in IT (“IT Help Desk Engineer” Profile) in handling and Troubleshooting
laptops, Desktops, Routers, Printers, Mobile Devices (Blackberry, Windows Phone, Android), VPN &
Good knowledge on Networking and also have good hands on experience in the field of Active Directory
Services (ADS), VMware, Connected Back up Servers, BES Servers also used to control & Monitor these
servers.
 Understand the business functionality and analysis of business requirements.
 Technical Support to the issues logged by the customers and clients through Chats and Emails.
 Develop Excel macros, Excel-based VB Script apps, Outlook macros or mainframe macros based on the
business requirements.
 Testing of macros and other tools.
 Process re-engineering – Delivers on the new process/ approach in order to meet client/ internal goal.
 Strong Knowledge on Provisioning Databases, Database Administration, Storage Management,
Infrastructure Services.
 Technical Assistance with Hardware & Application Problems. Developing Applications.
 Troubleshooting the Network Related issues ,Broadband Connections, Socket installation and Fiber optic
Cable Installation .Creating user ID’s and Resetting the accounts/passwords on request.
 Troubleshooting the Messaging and Communication Applications of BT Smart Phone.
 Troubleshooting Network Access, Business Application System access and change, Handling Desktop
S/W.
 Request for Application changes & Enhancement Including Requests to provide reports on queries,
requests to Change Application roles, Security & Requests for Application Consulting or Support
Services.
 Troubleshooting on issues related to DSL connections, setting up Modem and Routers, Sound
knowledge on Excel and Word Troubleshooting.
 Troubleshooting Mainframe Applications, PC & WEB Based images/software’s like MY ED, Microsoft
Office Suit. Working on Citrix Platform on Virtual desktop’s like VDI, Shared Desktop, Blade machines.
 Troubleshooting Apple Softwares, Hardwares & System Issues, Apple messaging & Communication
Applications , Microsoft Entourage, Messenger.

2. Name-Sumit Bhowmik
M1032034
Page 1 of 1Confidential - MindTree Limited
 Basic Troubleshooting for Internet Connectivity services Including Firefox and Safari, Marketing
Application like Adobe Creative Suite Quark , Final cut, Filemaker, Microsoft Office Suit.
 Troubleshooting Messaging and Communication Application (Outlook, Outlook Web Access & Lync),
BLACKBERRY, Secure Mail(Voltage, PKI), Faxcom.
 Troubleshooting Hardware and software break/fix support for corporate Phone Systems, Enterprise
Voice Mail Support, Audio Conferencing Support.
Experience :
Working as a Senior Engineer - IMTS at Mindtree Limited in HERMES Project. Mindtree brings expertise, best practices and
a consulting-led approach to enterprise data center support services. We design and manage data centers across
heterogeneous platforms. We implement virtualization and standardization initiatives, and migrate systems and
applications to the cloud.
Project Summary:
Project Details Description
Name : HERMES IMS IT Infra Support
Client : HERMES IMS IT Infra Support
Duration : July 2015 to till date
Engineers at Mindtree's Centers of Excellence construct and test
complex real-world client environments. We then apply our
knowledge and platform expertise to address your challenges and
recommend the most effective ways to take the performance of
your data center to the next level.
Responsibilities:
 With a strong blend of expertise and execution, Mindtree
delivers remarkable customer experiences while driving
greater efficiency and modernizing business operations.
Mindtree’s expertise in infrastructure and applications
management, combined with the unique Agile Center-of-
Excellence.
 Providing all kind of IT (Technical) Support to the HERMES
Employees.
 VMware 5.5 L2 Advance Administration.
 Windows Server 2003/2008/2012 L2 Advance
Administration.
 Windows IIS Administration.
 Extensive experience in functional application
configuration/setup, change requests and impact analysis
solution design and production support.
 Windows Patching (WSUS or IBM BigFix or Shavlik or SCCM).
 Proficient in Apache, Tomcat and IIS Web Server setup,
installation and administration, including advanced concepts

3. Name-Sumit Bhowmik
M1032034
Page 1 of 1Confidential - MindTree Limited
such as web server load balancing and failover.
 Knowledge and understanding of Relational Database
Management System concepts; especially in the SQL Server
and Oracle Database product line.
 Managing Windows server (DFS, IIS, OS management)
 Patch Management through WSUS or SCCM products.
 Windows system security with extensive knowledge on
McAfee and Symantec products.
 Expertise in virtualizing applications through App V 4.6 and
App V 5.0 sequencing.
 Must understand and have used the following: Windows
Command Shell Script, VBScript, or PowerShell.
 Experience in analyzing and providing fixes to Vulnerability
Assessments and Penetration testing.
 Expertise in Exchange 2010 or above, Anti-spam solutions,
Awareness on O365.
 Expertise in SharePoint 2010.
 Strong knowledge on PowerShell.
 VCP 5.0/Citrix Xen App/Xen Desktop 7 & 7.5/MCITP -
Virtualization administrator.
 Provide advanced Tier II & III resolutions for complex
customer issues.
 Highly capable in maintaining support documentation –
issue, risks, design, strategy etc.
Name : Technology Connection
Client : Wells Fargo Bank
Duration : October’14 to May’15
The machines used by all of the Wells Fargo team members are HP
Thin Client, where they would login to Thin Client through Linux/XP
& With Citrix as a medium they would log into the Virtual Machine in
the Cloud, We as a Helpdesk Analyst has access to V-Sphere Client
(VMware) using which we would reboot, reimage or reset the VDI
Machines on Cloud. Setting up access from outside the network
using techniques such as VPN, Two-Factor Authentication, etc.
Responsibilities:
 Understanding the Business Functionality.
 A good Understanding and have used the following:
Windows Command Shell Script, VBScript, or PowerShell.
 Expertise in virtualizing applications through App V 4.6 and
App V 5.0 sequencing.
 Have an understanding of software deployment leveraging
Microsoft System Center Configuration Manager (SCCM).
 Server management for applications and infrastructure set
up configuration, maintenance, upgrades, patching, repair,
etc., working on issues reported on Thin Client and Wyse

4. Name-Sumit Bhowmik
M1032034
Page 1 of 1Confidential - MindTree Limited
Client.
 In charge of dealing with all issues related to machine
imaging, Performance, configuration issues, IP address
assigning, Software installation and virtual configuration of
the VM.
 In charge of assigning Virtual machines to new Users and
configuring the VM as per their requirements.
 Monitoring the Vcenters and the clusters and the hosts to
check for outages using a tool called Xen desktop 7.
 Proactively fixing the VDI issues before the User reports it to
the helpdesk to avoid further calls.
 Reimaging of VDI as per the software stack assigned to the
users.
 Constantly involved in monitoring the global outages
involving the Virtual machines.
 Incident management - ensuring that the tickets get
resolved on priority without getting delayed and assigning
the tickets to the Correct team to avoid further escalations.
 Sending daily reports to the Offshore team about the
number of Virtual machines fixed proactively.
 Transition, Implementation and Migration Experience on
Windows/VMware.
 RDP of the VDI for the application issues and performance
issues.
 Monitoring the Shoreview and Silas VDIs associated to the
multiple Vcenters in Desktop Director XD5 and XD7.
 RSA Console administrator for monitoring the Enterprise
account of EGS Team Members.
 COSMIC (Common Operating System Managed Individual
Configuration) Trained for packaging of applications to the
multiple VDIs at a time.
 System Center product suite.
 Active Directory.
 Knowledge on Authoring / ACS / Customization of
Management Packs.
 Implementing Desktop Security.
 Computing and Managing a Desktop Operating system
image.
 Planning and implementing user state migration.
 Planning and Deploying Desktops using the Microsoft
Deployment Toolkit.
 Planning and deploying desktops by using system center

5. Name-Sumit Bhowmik
M1032034
Page 1 of 1Confidential - MindTree Limited
2012 configuration manager.
 Monitoring the performance and health of the desktop
infrastructure.
Name: British Telecom, UK, Retail.
Client : British Telecom, UK
Duration : April’13 to September’14
BT Infinity is a broadband service in the United Kingdom by BT Retail,
the consumer sales arm of BT Group PLC. The underlying network is
fiber-to-the-cabinet (FTTC), which uses optical fiber for all except the
final few meters to the consumer, and delivers claimed download
speeds of up to 76Mbit/s and upload speeds 19Mbit/s, depending
on package selected .The fiber terminates in a new roadside cabinet
containing a DSLAM, from where the final connection to the
consumer uses VDSL2 Technology. Unlike ADSL which typically
delivers for lower speeds than the maximum headline speed
marketed. BT Infinity usually delivers very close to the maximum
possible. While no reliable results for the new 76Mbit/s service are
available the previous up to 40MBIT/S Service (Now rebranded as up
to 38Mbit/s) has been shown to deliver a medium speed of
38Mbit/s. An additional full fiber-to-the-home service which uses
GPON Technology instead is also offered under the BT Infinity brand
.This service is expected to reach 300Mbit/s.
Responsibilities:
 Troubleshooting, Configuration, Database Administration,
and Repair for Server, Network, Infrastructure, Data Center,
Email, File Shares, and other Infrastructure issues. Besides
always having the ability to deploy solutions to new
problems.
 Performed Testing of the web console with the roles System
Admin, Account Admin, and Merchant Sales Admin.
 Troubleshooting the Network Related issues
,Broadband Connections, Socket installation and Fiber
optic Cable Installation .Creating user ID’s and
Resetting the accounts/passwords on request.
 Breaks down the problem into its constituent parts to
get a better understanding of issues, Evaluates the
available solution options while solving problems.
Name : Salesforce Database
Client : Consistent InfoTech
Duration : Februarty’12 to March’13
Getting the data from various sources databases, transforming the
data to our requirement and loading the data to the target database.
Performing data profiling, data cleansing, data sampling and data
quality in the staging area. Develop and maintain the GUI for the
“Salesforce Database”.

6. Name-Sumit Bhowmik
M1032034
Page 1 of 1Confidential - MindTree Limited
Responsibilities:
 Technical Support to the issues logged by the
customers and clients through Chats and Emails.
 Develop Excel macros, Excel-based VB Script apps,
Outlook macros or mainframe macros based on the
business requirements.
 Testing of macros and other tools.
 Provide maintenance support for tools developed.
 Process re-engineering – Delivers on the new process/
approach in order to meet client/ internal goal.
 Strong Knowledge on Provisioning Databases, Database
Administration, Storage Management, Infrastructure
Services.
Skill Set:
 Operating System : Windows 2000, 2007, 2008 Windows XP, Linux, BT Web Top 7 and 8.
 Tools : VMware, TESLA, BMC Remedy, Virtualization, JIRA, LOTUS NOTES, Active Directory,
Power shell, Exchange Console, Citrix Xen App, Citrix Xen Desktop Version 5.6 , 6.5 , 7, Live client COSMIC Imaging
Tool, Vader, XEN Desktop Brokering Tool, COSMIC Software Installation Tool, UNIPHI, Desktop Director XD5 and
XD7, RSA Console, BETA Mainframe, Virtualization, Vader and Xen Desktop Brokering.
 Database : MYSQL, Salesforce DB, Active Directory.
 Attended Training of UNIX SED and AWK Commands at Infosys Ltd., had hands on experience on Putty with the
shell scripting languages for SED and AWK. Cleared the training with 65% conducted by external L&D center. Also
had hands on Pearl Scripting Language in the same session.
 Attended the DB2 training and also the Mainframe with the zOS in Infosys.
Educational Credentials :
Degree/ Course Institution University / Board Year
CGPA / % of
Marks
B.E (Computer Science and
Engineering)
Sri Siddhartha Institute Of
Technology , VTU
Visvesvaraya
Technological
University, Belgaum,
Karnataka
2012 7.02
Higher Secondary(12th
)
Umakanta Academy, Agartala T.B.S.E 2007 61.20
Madhyamik Pariksha(10th
)
Ramakrishna Vivekananda
Vidyamandir, Agartala T.B.S.E
2005 79

7. Name-Sumit Bhowmik
M1032034
Page 1 of 1Confidential - MindTree Limited
Personal Details:
Name : Sumit Bhowmik
Father’s Name : MR Sanjoy Kumar Bhowmik
Date of Birth : 15th
April 1989
Gender : Male
Marital Status : Single
Nationality : Indian
Language Known : English, Hindi & Bengali
Linkedin : https://in.linkedin.com/pub/sumit-bhowmik/100/bb9/2a7
Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge.
Date: 01/08/2015
SIGNATURE
Place: Bangalore (Sumit Bhowmik)