1. Pankaj Kumar
Email: pankajsinha283@gmail.com Tel: +91 9911281757
Introduction
Key Work Areas:
Servers Side: Windows 2000, 2003 2008 Server, Active Directory, DHCP, WINS, DNS,
TCP/IP - System Administrator, LDAP, Kerberos, DFS.
Middle Ware: VMWare, Citrix
Hardware Management : Configuration of ILO (HP) and IBM RSA, Dell DRAC.
SAN : Sansurfer (V5.0.0), EMC Driver 6.26.7.0.82, ECC Mater Agent(6.0),Generate EMC
Reports(v3x),HBA Firmware Version(3.03.25),HBA drive for HP 9.1.7.16 storage port,
Power Path 4.5x.
Virtualization: VMWare Infrastructure Client, Microsoft Virtual PC, Citrix Terminal Access
Backup and Clustering: Veritas Netbackup, TSM, SQL and Veritas Clustering
Tools:- HP Open View, Vantive, Remedy, BMC Patrol and SMT (System Management
tool), TNG Unicenter, MOM
Process Management: Well versed on ITIL Processes, Incident Management, Problem
Management, Change Management.
Job Objective
Seeking Middle Level assignments in IT Management / System management & Network
Infrastructure Management with a high growth oriented organization.
Snapshot
Post Graduate Diploma in Information Technology and Management from AIMA,
Lodhi Road, New Delhi specializing in IT System.
Post Graduate Diploma In Computer Application from MDU Rohtak
Management Development Program on Windows and Linux Based LAN.
GNIIT From NIIT Grade ‘A’ (80+).
Microsoft Certified Professional (MCP) on Windows 2000 Server
Completed CCNA Course.
Academic Credentials
 B.Sc (Physics) from the Magadh University, BodhGaya (66.00%).
 Senior Secondary (Science Stream) from BIEC Patna (66.55%).
 Higher Secondary from BSEB Patna (62.00 %).
Work Experience
Tech Mahindra Ltd.
A-20, Sector-60, Noida
Project: Windows System Hosting
Jan 2014 to till date Project Lead
Windows System Hosting project for AT&T Remote Infrastructure Support
Project. (Tier-II Support)
 Responsibility for delivery of all projects in terms of meeting the defined SLAs, Vendor
Management and 24x7 Operations Management.
 Responsible for contract management including SLAs, Terms and conditions.
 Work on long term process improvement, manages change, takes care of knowledge
management Customer Relationship Management
 Maximize customer satisfaction through effective solutions delivery.

2.  Responsible for people development including ongoing training, skill building,
deployment and career growth
 Responsible for Resource Utilization, Client Billing, Onsite-offshore ratios, revenue
growth, revenue recognition and leakage control, billing and utilization in line with
organizational goals.
 Transition Management with Client in Onshore offshore model. Visited US various times
related to Project Transition.
Tech Mahindra Ltd.
A-20, Sector-60, Noida
Project: Windows System Hosting
Feb 20 2007 to Dec 2013 Sr. System Administrator
Windows System Hosting project for AT&T Remote Infrastructure Support
Project. (Tier-II Support)
 Monitoring & maintenance of windows server infrastructure through various monitoring
tools including BMC Patrol, IBM Tivoli & various MS native tools.
 Working on OS alerts (windows 2k/2K3/2K8)/ logs to identify & troubleshoot windows
related errors as per WITT process.
 Manage remote servers through Citrix, VMWare, RDP, RA, IBM Director Console,
Compaq Riloe, IBM RSA, and HP SIM etc.
 Working on routine maintenance activities including Cluster failover, manual patching
and updating utility softwares.
 Managing and maintaining Active Directory, DHCP and DNS.
 Managing File & print servers for printer & network drive related issues. Network
Printer troubleshooting & configurations.
 Backup restoration of user data, based upon requests received as per WITT Process
involving utilities: VERITAS Net Backup, IBM Tivoli Storage Management.
 Creating, approving & performing Change Management activities.
 Maintaining & updating system appreciation document.
 Responsible for Administration & Monitoring Intel Hardware and Windows OS Alerts.
 Resolve performance based issues like CPU, memory, disk capacity etc
 Hardware Monitoring through HP SIM and IBM Director.
 Troubleshooting of Veritas Backup and Tivoli Backups.
 TroubleShooting of IBM Tape Drives.
 Configuring NIC teaming, both Intel and Broadcom.
 Incident/Problem Management and Resolution as per the defined SLA and ITIL
framework.
 Patch management and Patching on all kind of servers through WSUS/SMS server.
 Hardware Monitoring and in the case of faulty hardware, our responsibility is to
coordinate with vendor and change it.
 Troubleshooting on hardware related issues like firmware up-gradation, Support pack
PSP and other support pack and drivers installation of various vendors (IBM, HP, Dell).
 Working on Network Teaming.
 Manage Microsoft SQL and VERITAS cluster servers.
 Configuration of ILO (HP) and IBM RSA.
 Installation of Sansurfer (V5.0.0), EMC Driver 6.26.7.0.82, ECC Mater
Agent(6.0),Generate EMC Reports(v3x),HBA Firmware Version(3.03.25),HBA drive for
HP 9.1.7.16 storage port, Power Path 4.5x.
 Installing, configuring and maintaining Win2k8, Win2K, Win2K3
July 2005 to Feb 2007
Institute for Integrated Learning in Management
Lodhi Road New Delhi
IT – Trainer (System Administrator)
 Looking after the network and system management of the centre having more than

3. 150 system computer lab with Windows XP/Linux as client and Windows 2003 as
server.
 Managing the IP Based printer and wireless network on the laptops. One printer server
is responsible to connect three printers and assigned an IP address with different
names to the printers.
 Leading a team of two in-house and two outsourced engineers and providing technical
as well as desktop support to the staff members and student troubleshooting regarding
their academics project.
 Providing Antivirus support and looking after the connectivity to the switches.
 Taking care of the Installation and Maintenance of computer lab, providing software
support.
Oct 1999 to March 2004
NIIT Dehri-On-Sone
Sr. Faculty (System Administrator)
 Responsible for installing computer, monitoring batches, taking care of network
Administration.
 Managing the network of more than 40 computers enabled with switches, Hubs and
other networking devices.
 Administrating the NIIT Test Administrator and Test Engine for network based online
test of students.
 Administrating special MIS software of NIIT encore having VB and PowerBuilder at
Front End and MS-SQL Server at Backend. This software is responsible for every
financial activity of NIIT.
 Backup and Restoration of Company Data.
Software Exposure
Languages: C, C++, Core Java, Servlet, JSP, EJB, WebLogic
Operating Systems: Windows Family, UNIX, Red Hat Linux
RDBMS: MS SQL Server, MS-Access, Sybase
Others / Tools: XML, HTML, JavaScript
Backup Tools: Veritas Netbackup, Tivoli
Storage : Understanding of SAN, ECC, Sansurfer, SAN path validation,
Veritas Clustering and resource allocation.
Ticketing tools: Vantive, REM and BMC Remedy
Hardware Monitoring: IBM Director, HP SIM, Dell DRAC
Monitoring Tools: HP Open View, BMC Patrol, TNG Unicenter, MOM
Certification: MCP on Windows 2000 Server
ITIL V3 Foundation Certification
VCP from VMWare
Process : Well aware of ITIL V3 process.
Personal Details
Fathers Name : Sri Awadhesh Kumar Sinha
Sex : Male
Marital Status : Married
Passport/Visa : G3800426/Valid US H1B and B1 Visa
NSR ITPIN : 831035125351
Interests
Cricket, Music and learning new development in IT industry.
Declaration
I hereby declare that above information is correct and complete to the best of my
knowledge and I am in possession of the documents as proof of the claims made above.

4. (Pankaj Kumar)