1. Gaurav Kumar
M: 9873267711 E-Mail: gkumar123@hotmail.com / gkumar123@gmail.com
Technical Expertise in Windows and VMware Platform
An Overview
 VMware & Microsoft Certified Professional with 8+ years of rich experience in effective management of
VMware and windows administration, Data Center Up gradation of Hardware & Software, Microsoft
Technologies, VMware Virtualization, Storage Design and window administration.
 Presently associated with HCL Technologies Ltd as a Technical Specialist in Wintel – VMware Support since
30 June 2011.
 Proficiency in managing operation and Support of servers in reducing downtime and enhancing operational
effectiveness of servers
 Proficiency in installation & troubleshooting of Blade Server. Rack Servers etc. Dell, HP, IBM.
 An effective expertise in installation, management of windows 2012 and 2008 in clustered environment.
 Proficiency in managing and troubleshooting of HP blade chassis C7000 with Virtual connect administration
including crating server profile, Network VLAN and HBA connection.
 An effective communicator with excellent relationship management skills and strong analytical, problem solving &
organizational abilities.
 Ability to work in a team and think independently and execute the work.
 Adhere of ITIL process in administration and support in 24*7 environment.
Certifications
 VMware Certifications:
 VMware Certified Professional (VCP).
 Microsoft Certifications:
 Microsoft Certified Systems Administrator (MCSA).
 Microsoft Certified Professional (MCP).
Academic Career
 2013 Master of Science in Information Technology from SMU
 2003 Bachelor Science from Agra University.
 2000 10+2 from U.P Board
 1997 10 from U.P Board
Career Record
30th
Jun 2011 to Till Date HCL Technologies, NOIDA
Technical Specialist
Current Project- Microsoft (Formally known as Nokia-bolt) March 2014 to till date.
Job Profile-
 Presently hosted as windows-VMware Administrator and supporting larger Remote data centres under setup
of 8000 Virtual and 500 Physical servers.
 Supporting 10 V centre servers in multilinked mode with hosted of about 550 ESX severs in virtual clustered
environment and 4000 running Virtual servers in 4 global region.
 Installing and managing ESXI 5.1 servers and monthly patching of ESXI servers and V Centre servers.
 Proficiency in V Motion, SV Motion, HA, DRS and Resource pools, P2V and V2V.
 Configuration of port groups in standard and distributed switch, administration on standard switch and
knowledge of Distributed switches.
 Configuration and Managing of data stores in clustered environment with DRS configured.
 Web administration experience for managing V centre servers.
 Using RV tools for exporting reports for using inventory and KPI report
 VM administration for day to day routing task for up gradation, modification and troubleshooting and
generating performance reports.
 Monitoring alarms and taking appropriate actions on VMs and ESXi hosts.
 Managing and troubleshooting issues of hardware’s on HP blade serves and chassis C -7000 chassis for
managing blade servers, creating blade server profile and VLAN and HBA management on Virtual connect.
 Windows Administration on windows 2008 and 2012 in clustered environment.
 Managing DHCP servers on windows 2012 in clustered environment and managing scopes and super scopes.

2.  Working on day to day SR, Change Task and supporting Tier-1, Tier2 and Tier3 priority incidents.
 Coordination with vendors for logging case and troubleshooting.
Project- Shared services (July 2011 to Feb 2014)
Clients: - Electrolux, Saint Gobain, Mtaas, & Honda, Oxford University Press, Tyco and BMC.
 Worked 2.5 years as a Windows VMware Administrator with setup of 1200 Virtual Servers in VMware and
Hyper-V and 450 physical Servers in multi global clients.
 Administration on VC server for Virtual Machine Management, storage and host management and supporting
hands on experience on VMware V Motion, VMware storage V Motion, Data store Management.
 Worked with Virtual servers on VMware HA, VMware DRS and VMware FT enabled VCS features.
 Creation and Deployment/clone VMs and Up gradation/Modification of Virtual machine Hardware as per
approved customer change requests.
 Restoration of VMs from Backup by using VMDK and Symantec recovery tool in disaster recovery scenario.
 Performing day to day routine change task for VMware machine management for Migration, up gradation for
disk, CPU, RAM as per customer requirement.
 Installing, configuring and Administrating of Windows 2003 and windows 2008 servers.
 Installation & configuration of Windows OS and Firmware up gradation on HP standalone and Blade servers.
 Performed the Monthly Patching on windows server through WSUS servers
 Windows OS deployment on Physical stand alone and blade serves through WDS servers.
 Configuration of different RAIDs (RAID1 and RAID 5) on standalone Physical servers of HP and SUN
manufactures.
 Event Log analysis on windows servers for administration and Troubleshooting issues.
 ITIL Process awareness of Incident, Change and problem management in daily operation.
 Manage multi-sites uptime and downtime coordination with internal customers, server owners, external
support vendors, business partners and system owners.
14 Jan 2011 to 29 June 2011 Softenger (India) Pvt Ltd
System Administrator-Wintel
Client: - Vodafone Easer Ltd (Gurgaon)
 Worked as a Windows Administrator in Domestic Project of Vodafone easer ltd as third party support of IBM.
 Monitoring and management of two data centre with setup of 150 physical and virtual servers.
 Monitoring the server’s by Tivoli monitoring tool for server Offline, CPU, memory and high disk usage alert
and taking the action as per SOP of the IBM.
 Followed the escalation matrix as per SOP for logging calls and follow-up with vendor for Server’s Hardware
and troubleshooting the server.
 Worked on Severity 3 and severity 2 calls for windows, AD, and server’s Hardware.
 Managed the Active Directory for Creating User and group accounts, and policy management for different OU
of the AD.
 Managed the DHCP server for all India locations of Vodafone.
 NT backup for all System state of the server on weekly basis.
 Managed the 10 File Server for different level of authorise access and permissions to user’s as per SOP of the
organisation.
 Responsible Patching activity on all windows and AD servers as per the RFC on monthly basis.
1 July 2010 to 10 Jan 2011 PC Solutions Pvt Ltd.
Sr. Customer Support Executive
Client: - Blackrock India Pvt ltd (Formally known as Helix advisors Ltd)
 Administration of Windows 2003 and 2008 in clustered environment and managing of Active Directory with
crating users, groups and computer accounts.
 Problems escalation, referring, close, resolved through using IT helpdesk tool. Co -ordinate with teams.
 Performance Tuning, Resource & Device Management and troubleshooting
 Installation, configuration and management of Windows 2000/2003 servers.
 Installation and management of Antivirus Server (MacAfee Antivirus) & Windows Patching through WSUS Server.
 Handling escalated problems of the team members using remote management tools (VNC, Remote Desktop
Connection).
 Addressing queries regarding the Information System & extending support to the clients including maintenance of
hardware / software support.
 Troubleshooting all network and system related problems.
 Windows Patch update through WSUS Server.
 Worked in setting up LAN, WAN with Windows systems.
 Experience in setting up of Windows 2003/2008 Server installation/configuration including active directory, DNS,
DHCP server

3. Religare Technologies IT services Ltd (Formerly Known as Fortis Technologies Ltd) .
March 2007 to May 2010.
IT-Executive
Client- Fortis Healthcare Ltd
Job profile-
 Worked as Sr. Support Engineer in Fortis Corporate office with 16 HP and Dell Branded Server and with six
remote locations with windows 2003 Server environment.
 Monitoring all branches link connectivity on daily basis, Managing active directo ry by creation and deletion of user
and group account, Users permission and group access rights, Applying and modifying the policy on OUs on
needs.
 Managing the MS exchange server 2003 and monitoring the User’s Mailbox size on routine basis.
 Perform Daily, Weekly and monthly backup on schedule basis by using VERITAS Backup tool.
 Managing the WSUS server for updating the Patches on Client PCs.
 Inventory management and incident management of all IT assets on daily basis.
 Reports Management for Antivirus server, Link connectivity, Backup successful and failure, Server RAM, Disk and
CPU utilization on weekly schedule basis.
 Level 3 Support on Desktop Hardware and software related problems.
 Good exposure on Remote Administration by using Remote Desktop, VNC, Dameware tools.
 Vendor coordination for Link connectivity and Server Hardware issues and requirement of New IT assets.
Client/Site- Ranbaxy Laboratory Limited
Job Profile-
 Worked as Desktop engineer with setup of 400 Users and managed the other six branches for support.
 Technical support to users on PCs Hardware, Windows, and Application related issues.
Jan 2005- Feb 2007 Business Link Automation India Pvt. Ltd
Jr. Technical Consultant
Client Site- TNS India Pvt. Ltd
Job Profile-
 Worked as Desktop Support Engineer Onsite from Jan 2005 to Feb 2007 as Customer support engineer with setup
of setup of 250 User’s Environment.
 Day to day housekeeping work for User’s Desktop support and technical support.
Training Attended
 5 Day Training on VMware Infrastructure 5 VMware sphere Install and Configure V5.
Personal Dossier
Date of Birth : 1st
Dec 1983
Father’s Name : Devendra Kumar Garg
Address : F-208, Motibagh-1, New Delhi-110021
Passport Number : Available on needs
Marital status : Married
Location Preference : Delhi/NCR
Date- (Gaurav Kumar)