NATCCO - Training Day 1-3

1. TRAINING DAY 1
LEARNING BEFORE DOING
LECTURE WITH VIDEO:
Learning Before Doing
CASE DISCUSSION:
Designing a Social Service Delivery
System (A-C): Accident and
Emergency Departments
KEY ACTIVITIES

2. TRAINING DAY 2
LEARNING WHILE DOING
KEY ACTIVITIES
LECTURE WITH VIDEO:
Problem Analysis
Journalizing and Documenting
Lessons Learned
Redesigning, Re-organizing and
Re-strategizing during
Implementation Period
Learning While Doing
1.
2.
3.
LECTURE:
Monitoring and Evaluation

3. TRAINING DAY 3
LEARNING AFTER DOING
KEY ACTIVITIES
FILM SHOWING:
US Army
LECTURE:
Culling Lessons and Distilling
Insights from Organizational
Experiences
Prescribing Future Process and
Managing System, Procedure and
Protocol
Learning After Doing
FILM SHOWING AND
DISCUSSION
1. Learning After Doing Process
2. Learning After Doing Methods and
Techniques