CMGT445 ApplicationImplementationCopyright ©2017 by Uni.docx

CMGT/445 Application
Implementation
Copyright ©2017 by University of Phoenix. All rights reserved.
SYLLABUS
Course Description
This course will cover the process and issues associated with
the implementation of a computer application information
system. Topics will include the processes associated with
sponsor and stakeholder approvals, end user training, technical
staff training, conversion from existing application(s), and
integration into the information system production environment.
This course will also examine the use of development and
testing environments and the testing procedures related to the
implementation of a computer application information system.
Course Dates
Jan 17, 2017 - Feb 20, 2017
Faculty Information
• Academic Policies
• Instructor Policies
University policies are subject to change. Be sure to read the
policies at the beginning of each class. Policies may be
slightly different depending on the modality in which you attend
class. If you have recently changed modalities, read the
policies governing your current class modality.
Academic Resources

• Course Software
Instructions
Click the link for additional course software requirements.
Note: We do not recommend trial software versions because
they expire.
SupportingMaterial
Course Software
• College of IS&T Resources
Instructions
Click the link to review the College of IS&T Resources.
SupportingMaterial
College of IS&T Resources
• College of IS&T Website
Instructions
Click the link to access the College of IS&T Website.
SupportingMaterial
College of IS&T Website
Faculty and students/learners will be held responsible for
understanding and adhering to all policies contained within the
following two documents (both located on your student
website):
Policies
John Harvey (PRIMARY)Name :
Email Address : [email protected]
Phone Number : (412) 482-7952
Get Ready for Class
• Familiarize yourself with the textbook used in this course.

Instructions
Tilley, S., & Rosenblatt, H. (2016). Systems analysis and design
(11th ed.). Boston, MA: Cengage Learning.
Course Materials
All electronic materials are available on your student website.
Week1 Jan, 17 - Jan, 23
Preparing for Implementation
Tasks
1.1 Define roles of key implementation personnel and list key
responsibilities of each role.
1.2 Identify key elements of the change control process.
1.3 Define tasks in the implementation plan.
Objectives/Competencies
Required Learning Activities
• Ch. 1, Systems Analysis and Design
Read Ch. 1, "Introduction to Systems Analysis and Design," of
Systems Analysis and Design.
Instructions
Read Ch. 2, "Analyzing the Business Case," of Systems
Analysis and Design.
Instructions
• Lynda.com®: Requirements Elicitation: Interviews
Watch "Using Interviews to Elicit Requirements" from Section

1, "Introduction to Interviews," of the Lynda.com® video
"Requirements Elicitation: Interviews" with Angela Wick.
Lynda.com® Video Access
Support Material
Instructions
• Lynda.com®: Managing Project Integration
Watch the following parts of Section 1, "Integration
Management Fundamentals," of the Lynda.com® video
"Managing
Project Integration" with Bob McGannon:
• "Integration Planning Fundamentals"
• "Controlling the Integrated Project"
Support Material
Instructions
• Lynda.com®: Solving Common Project Problems
Watch the following sections of the Lynda.com® video
"Solving Common Project Problems" with Chris Croft:
• "Managing Stakeholders Who Have Conflicting
Requirements" from Section 1, "Avoiding People Problems"
• "Monitoring and Adjusting the Schedule" from Section 4,
"Avoiding Lateness Problems"
Instructions
• Getting Started with VitalSource eBooks

• Read Me First
• Learning Team Charter
• Brewton Business Scenario
Support Material
Assignments
See the student website for additional recommended learning
activities that may help you learn this week's concepts.
Title Type Due Points
Week One Participation
Instructions:
Participate in class discussion.
Individual Jan 23, 2017 11:59 PM 4
Individual: Preparing for System Implementation
Instructions:
You have been asked to serve as the Project Manager for
implementing
the Enterprise Business Software application.
Read the Brewton Business Scenario.
Prepare a 2- to 3-page document (700 to 1,050 words)
identifying the
key stakeholders of the company who will have an interest in
the
implementation project and who will approve your Week Four
implementation plan.
Identify any challenges you anticipate in working with these
stakeholders and strategies for leveraging their position within
the

company, their strengths, and their level of support for the
project.
Specify all of the human resources that will be required to
implement
the application and describe the roles each will play on the
project.
Identify computer and network resources that will be required in
order
for the system to be useable in a production mode of operation.
Prepare a high level implementation plan using Microsoft®
Project,
showing just broad categories of effort that must be
accomplished, and
the general project timeline required to successfully implement
the
Business Enterprise Software application. The initial plan will
have such
major categories as the following:
• System Deployment Preparation
• System Documentation
• Data Conversion
• System Testing
• User Training
• System Startup
You will add the detailed tasks for each category as you work
on the
subsequent weeks' assignments.
Note: To access the Microsoft® Project template unzip the
linked file.
Format your paper consistent with APA guidelines.
Zip your assignment into one file.
Click the Assignment Files tab to submit your ZIP file of this
week's
assignments.

SupportingMaterial:Project Implementation Plan
TemplateBrewton
Business Scenario
Week2 Jan, 24 - Jan, 30
Strategies for Implementation
2.1 Explain how a business case can affect strategies for
implementation of software.
2.2 List benefits and challenges of out-sourcing versus in-
house.
2.3 Identify issues with managing IS infrastructure.
2.4 Define key elements of a project communication plan.
Review Ch. 2, "Analyzing the Business Case," of Systems
Instructions
Read Ch. 3, "Managing Systems Projects," of Systems Analysis
and Design.
Instructions
• Week Two Electronic Reserve Reading

Read this week's Electronic Reserve Reading.
Week Two Electronic Reserve Reading
Support Material
Instructions
• Lynda.com®: Creating Your IT Strategy
Watch "Making IT Strategic" from Section 1, "Analyze the IT
Function," of the Lynda.com® video "Creating Your IT
Strategy" with Peter High.
Support Material
Instructions
• Lynda.com®: Crisis Communication Fundamentals
Watch the following sections of the Lynda.com® video "Crisis
Communication Fundamentals" with Laura Bergells:
• "Defining Crisis" from Section 1, "Understanding Crisis
Response"
• "Assessing Technical and Physical Resources" from
Section 2, "Notifying Your Audiences"
• "Avoiding Common Crisis Response Mistakes" from
Section 4, "Developing Statements"
Support Material
Instructions
• Lynda.com®: Rescuing Troubled Projects

"Rescuing Troubled Projects" with Bob McGannon:
• "Building New Traction with Stakeholders" from Section
2, "Rescuing the Project"
• "Adjusting the Schedule" from Section 2, "Rescuing the
Project"
• "Preventing Future Trouble" from Section 3, "Maintaining
a Healthy Project"
Support Material
Instructions
• Lynda.com®: Managing Project Communication
"Managing Project Communication" with Doug Rose:
• "Listening Actively" from Section 2, "Discovering How
We Communicate"
• "Categorizing the Stakeholders" from Section 3,
"Communicating with Stakeholders"
• "Prioritizing the Stakeholders" from Section 3,
• "Managing Executive Stakeholders" from Section 3,
Support Material
Instructions

• Lynda.com®: Yammer Essential Training
Watch "Setting Up a New Yammer Network" from Section 1,
"How Yammer Works," of the Lynda.com® video
"Yammer Essential Training" with Gini Courter.
Support Material
Instructions
• Films on Demand: Challenges of Leadership
Watch the following segments of the Films on Demand video
"Challenges of Leadership":
• "Leadership and Communication"
• "Bridging the Digital Divide"
Films on Demand: Leadership and Communication
Films on Demand: Bridging the Digital Divide
Support Material
Instructions
Assignments
Week Two Participation
Instructions:

Learning Team: Implementation Resource Planning
Instructions:
Based on the Brewton Business Scenario, outline the
implementation
resources identified by team members in their individual Week
One
assignments, prioritize the list, then create job descriptions and
develop
criteria to evaluate candidates.
Note: To access the Microsoft® Project template unzip the
linked file.
Learning Teams will provide a 3- to 4-slide PowerPoint®
presentation to
be presented to senior management to gain approval to
hire/purchase
additional resources for the project. Include the following:
• List implementation resources (people and hardware)
identified by
combining team member lists, removing duplicates, and
determining
which resources are most critical.
• Identify the human resources needed for the project.
Assume you
will need to hire people from the outside to fill these roles.
• Specify the qualifications of human resources, and prepare
"help
wanted" ads to appear in job hunting websites. Each team
member will
provide two or three ads and suggestions of websites where the
ads
should be posted.
• Develop criteria for evaluating applicants responding to

the ads.
• Developcriteria for assessing hardware resources to be
purchased in
support of the implementation project.
Click the Assignment Files tab to submit your PowerPoint®
presentation.
SupportingMaterial:Brewton Business ScenarioProject
Implementation
Plan TemplateToolwire® Personal Student Desktop Access
Learning
team
Jan 30, 2017 11:59 PM 15
Individual: Implementation Strategies
Instructions:
Using the paper started in Week One, add an additional 3 to 4
pages
(1,050 to 1,400 words) describing your strategies for managing
the
project as follows:
• Develop a project communication plan to describe how
stakeholders
and managers will be kept informed regarding project progress.
This
will include the form of communication (status reports,
meetings, etc.),
frequency, and specific project milestones that will aid in
determining
where the implementation stands.
• Describe the various kinds of documentation that will be

required to
support the future system operation, including both user and
technical
documentation.
• Describe the Change Control Process that will be employed
on the
project to properly manage any disruptions to the progress of
the
project.
• Evaluate out-sourcing of implementation tasks, using
consulting
services versus performing them in-house, describing the costs,
benefits, and challenges associated with each option.
Incorporate feedback from your previous assignments.
Update your project plan to include the tasks associated with
this
week's assignment.
week's
assignments.
SupportingMaterial:Individual: Preparing for System
ImplementationToolwire® Personal Student Desktop Access
Week3 Jan, 31 - Feb, 06
Testing and Quality Assurance (QA)
3.1 Describe testing procedures of a computer application
information system.
3.2 Identify key elements of the testing environment.
3.3 Explain load, performance, and regression testing methods.
3.4 Describe data conversion and system changeover.

Read Ch. 7, "Development Strategies," of Systems Analysis and
Design.
Instructions
Read Ch. 11, "Managing Systems Implementation," of Systems
Instructions
• Week Three Electronic Reserve Readings
Read this week's Electronic Reserve Readings.
Week Three Electronic Reserve Readings
Support Material
Instructions
• Films on Demand: Video Games: Creating Virtual Fantasy
Watch "Testing the Video Games" from the Films on Demand
video "Video Games: Creating Virtual Fantasy."
Films on Demand: Testing the Video Games
Support Material
Instructions

• Pluralsight: Software Process Management
Watch "QA Reviews and Audits/Summary" in the section
"Quality in the Software Process" from the Pluralsight video
"Software Process Management" by Gregory Paul Knight.
Instructions
• Films on Demand: Transport: The Electronic Future
Watch "Electronic System Design: System Testing" from the
Films on Demand video "Transport: The Electronic
Future."
Films on Demand: Electronic System Design: System Testing
Support Material
Instructions
• Films on Demand: Mobile App Research and Planning
Watch "Software Development and Quality Assurance" from the
Films on Demand video "Mobile App Research and
Planning."
Films on Demand: Software Development and Quality
Assurance
Support Material
Instructions
• Supporting Activity: Role of Users in Testing
Discuss what role users have in the testing phase for
information systems.

Instructions
• Supporting Activity: Web Search Testing Approaches
There are many different application testing approaches.
Conduct a web search on one of the following testing
approaches:
• Regression testing
• System level testing
• Acceptance level testing
• Stress testing
• Independent testing
• Beta testing
Provide a brief summary and assessment or evaluation of the
approach, and explain why it is an important element of
testing.
Instructions
Assignments
Week Three Participation
Instructions:
Individual Feb 06, 2017 11:59 PM 4
Individual: Testing and Quality Assurance
Instructions:

Note: This is part three of a four-part implementation plan that
will be
combined to form the finalized plan in Week Four. It is
expected that
adjustments will be made in the final version based on the
feedback
provided in Weeks One through Three.
Using the paper developed in Weeks One and Two, add an
additional 3
to 4 pages (1,050 to 1,400 words) describing your user
acceptance
testing plans for ensuring the Business Enterprise Software
performs at
an acceptable level. Include the following:
• Develop a data conversion plan that describes the process
of
migrating existing data to the testing platform.
• Describe the test environment, including hardware
requirements and
the personnel who will participate in user acceptance testing.
• Explain the methods and procedures that will be used to
conduct the
testing, such as performance testing, load testing, and/or
regression
testing.
Update your Microsoft® Project plan to include the tasks
associated with
this week's assignment.
week's
assignments.

SupportingMaterial:Individual: Implementation
StrategiesToolwire®
Personal Student Desktop Access
Week4 Feb, 07 - Feb, 13
Training and Support
Tasks
4.1 Define the training plan.
4.2 Describe post-implementation support plan activities.
Review Ch. 11, "Managing Systems Implementation,"of
Instructions
• Part A, Systems Analysis and Design
Read Part A, "Communication Tools," of Systems Analysis and
Design.
Instructions
• Week Four Electronic Reserve Reading
Week Four Electronic Reserve Reading
Support Material

Instructions
• Lynda.com®: Up and Running with Mojo Helpdesk
Watch "Introduction to Mojo Helpdesk" from the "Introduction"
of the Lynda.com® video "Up and Running with Mojo
Helpdesk" with Anson Alexander.
Support Material
Instructions
• Learning Team: Supporting System Conversion
• Lynda.com®: SharePoint Tips and Tricks
Watch "Custom Views in Libraries" from the "Previous Tips"
section of the Lynda.com® video "SharePoint Tips and
Tricks" with Mark Abdelnour.
Support Material
Instructions
• Lynda.com®: Working with Upset Customers
"Working with Upset Customers" with Jeff Toister:
• "Listening With Empathy" from Section 1, "Serving Angry
Customers"
• "Helping the Customer Be Right" from Section 1, "Serving

Angry Customers"
• "Using the Acknowledge and Refocus Technique" from
Section 1, "Serving Angry Customers"
• "Preserving the Relationship" from Section 2, "Learning
From Angry Customers"
Support Material
Instructions
• Pluralsight: Software Process Management
Watch "Software Configuration Management" from the
Pluralsight video "Software Process Management" by Gregory
Paul Knight.
Instructions
• Lynda.com®: Quick Fixes for Poor Customer Service
Watch "Understanding Quick Fix Tools" from Section 2,
"Problem-Solving Tools," of the Lynda.com® video "Quick
Fixes for Poor Customer Service" with Jeff Toister.
Support Material
Instructions
• Films on Demand: Online Customer Service
Watch the Films on Demand video "Online Customer Service."
Films on Demand: Online Customer Service
Support Material

Instructions
• Supporting Activity: Training Development Implementation
Discuss what role users have in the training
development/implementation for information systems. When is
the optimal
time to engage training in the implementation plan? What role
do users have in the support plan development for
information systems?
Instructions
• Supporting Activity: An Interview with Grady Booch
Listen the podcast "An Interview with Grady Booch."
A key point he stresses in his interview is the statement: "I'm a
technical guy, but I think I'm a good listener. I will listen
carefully to what people say and what they don't say. From that
that has armed me with the techniques where I can
step in and pretty quickly assess."
Discuss what you learned from this interview in aiding you in
the development of a good support plan.
An Interview with Grady Booch
Support Material
Instructions
Assignments

Week Four Participation
Instructions:
Individual: Employee Training
Instructions:
Continuing with the paper developed in Weeks One, Two, and
Three,
add an additional 2 to 3 pages (700 to 1,050 words) describing
your
plans for training employees and preparing them for system
changeover. Include the following:
• Develop a schedule of activities to prepare for training and
to
conduct the training.
• Describe the resources that will be needed for training,
including
training materials, the training methods to be used, and training
schedules for each of Brewton's locations.
• Explain how training can be organized to provide training
and keep
the business operating.
• Prepare a 4- to 5-slide PowerPoint® presentation that will
provide
general information to the company employees about how the
startup of
the new system will affect them and what to expect in each of
the
stages of deployment.
• Prepare a project budget itemizing each area of expenditure
required

to complete the application implementation.
• Describe the proposed implementation project approval
process,
identifying stakeholders who will authorize the project team to
go
forward with the plan.
Update your project plan to include the tasks associated with
this
assignment.
week's
assignments.
SupportingMaterial:Brewton Business ScenarioIndividual:
Testing and
Quality AssuranceToolwire® Personal Student Desktop Access
Week5 Feb, 14 - Feb, 20
Post Implementation Support
5.1 Define the four types of maintenance tasks, as well as the
roles and responsibilities (corrective, adaptive, perfective,
preventive).
5.2 Develop a plan for future system enhancements (patches,
updates).
5.3 List opportunities to maintain current knowledge of systems
design, integration, and testing.
5.4 5.4 Explain Business Continuity Plan, Disaster Recovery
Plan, and Security Policy.

Read Ch. 12, "Managing Systems Support and Security,"of
Instructions
• Lynda.com®: Using Customer Surveys to Improve Service
Watch the following sections of the Lynda.com® video "Using
Customer Surveys to Improve Service" with Jeff Toister:
• "Understanding Survey Limitations" from the
"Introduction"
• "Establishing a Survey Goal" from Section 1, "Designing
Surveys"
Support Material
Instructions
• Lynda.com®: Process Improvement Fundamentals
Watch the following parts from Section 1, "Measuring Your
Process," of the Lynda.com® video "Process Improvement
Fundamentals" with Chris Croft:
• "Measuring and Managing"
• "Measuring the Right Thing"
Support Material

Instructions
• Films on Demand: IT Product Support and Review
Watch "IT Product Support and Review" from the Films on
Demand video "Roles and Responsibilities in IT."
IT Product Support and Review
Support Material
Instructions
• Films on Demand: Internet Careers: Front-End, Back-End &
E-Everywhere
Watch the Films on Demand video "Internet Careers: Front-End,
Back-End & E-Everywhere."
Internet Careers: Front-End, Back-End & E-Everywhere
Support Material
Instructions
• Supporting Activity: Enhancements
Discuss what role users have in identifying future enhancements
to information systems. How do you capture system
enhancement requests and prioritize for the future?
Instructions
• Week Five Electronic Reserve Reading

Week Five Electronic Reserve Reading
Support Material
Instructions
Assignments
Week Five Participation
Instructions:
Learning Team: Post-Implementation Support
Instructions:
Provide a 1- to 1.5-page Executive Briefing describing plans for
moving
the organization from the current business operating
environment to the
new one. Include plans for the following:
• Describe the resources that will be needed for supporting
the system
during the startup period.
• Define ongoing system maintenance roles and
responsibilities
(Corrective, Adaptive, Protective, Preventive).
• Describe procedures for evaluating and prioritizing system
enhancements proposed by stakeholders.
• Develop procedures for supporting the new system and its

users and
for applying system patches and upgrades.
• Specify procedures that will be needed for securing data
assets.
• Identify measures to be taken in protecting against security
threats
from unauthorized access of the network.
• Explain how a Disaster Recovery Planning (DRP) and a
Business
Continuity Plan will protect the organization's future operation.
Prepare a Visio® diagram that depicts the integrated system
infrastructure supporting the new application.
week's
assignments.
SupportingMaterial:Brewton Business ScenarioLearning Team:
Supporting System Conversion
Learning
team
Feb 20, 2017 11:59 PM 15
Individual: Continuing Education
Instructions:
Beyond obtaining your degree, what certifications and/or other
continuing education opportunities that are important for you to
stay
competitive in the job market?
Conduct a search on certification and continuing education
opportunities related to your current job or a future job.
Be sure to research the continuing education and credentialing

opportunities through the Software Engineering Institute (SEI)
with a
focus on best practices in software engineering.
Write a 1- to 1.5-page paper describing some continuing
education
opportunities that could enhance your career. Cite specific
examples.
week's
assignments.
SupportingMaterial:Software Engineering Institute: The Best
Training
for Today's Challenges
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