Jorge Higueros's presentation on Making KPIs Component Work For You With Nagios.
The presentation was given during the Nagios World Conference North America held Oct 13th - Oct 16th, 2014 in Saint Paul, MN. For more information on the conference (including photos and videos), visit: http://go.nagios.com/conference
There's plenty of questions surrounding KPIs and Metrics. What is a KPI? What are KPIs used for? How do I develop KPIs? Who determines KPIs? How do I create a KPI? Which KPIs should I use? When should I use a KPI? Why should I review KPIs? How do I report on KPIs? Which companies use KPIs? KPIs vs Metrics vs Measures vs OKRs? This guide aims to answer all of that and give you resources for more information!
There's plenty of questions surrounding KPIs and Metrics. What is a KPI? What are KPIs used for? How do I develop KPIs? Who determines KPIs? How do I create a KPI? Which KPIs should I use? When should I use a KPI? Why should I review KPIs? How do I report on KPIs? Which companies use KPIs? KPIs vs Metrics vs Measures vs OKRs? This guide aims to answer all of that and give you resources for more information!
Developing Metrics and KPI (Key Performance IndicatorsVictor Holman
Ā
Get a FREE performance management kit and access to all of Victor's full videos at:
www.lifecycle-performance-pros.com
This presentation covers the basics of developing successful performance metrics, from developing winning KPIs, learning how to develop the right metrics, the rules of developing KPIs and metrics and common performance metrics for managing a successful organization.
Definition of the Key Performance Indicators + infographics, explaining types of KPIs and data visualization.
Originally posted here with the article: https://www.kpi.com/blog/2016/02/03/intro-to-key-performance-indicators-infographic/
Why should we talk about KPO and not KPI and make the K usefulRichard Fontaine
Ā
Description of what is the difference between Strategic objectives, KPI, performance objectives.
Integrate in one presentation all the concepts on KPI: SMART indicators, leading vs lagging indicator, balanced scorecard, cascading of the objectives
5 Signs you Need a Business Dashboard createmetric
Ā
Business are struggling to turn data into value. Are you ready to take the next step to turn your business data into actionable insights? As yourself these 5 important questions...
Developing Metrics and KPI (Key Performance IndicatorsVictor Holman
Ā
Get a FREE performance management kit and access to all of Victor's full videos at:
www.lifecycle-performance-pros.com
This presentation covers the basics of developing successful performance metrics, from developing winning KPIs, learning how to develop the right metrics, the rules of developing KPIs and metrics and common performance metrics for managing a successful organization.
Definition of the Key Performance Indicators + infographics, explaining types of KPIs and data visualization.
Originally posted here with the article: https://www.kpi.com/blog/2016/02/03/intro-to-key-performance-indicators-infographic/
Why should we talk about KPO and not KPI and make the K usefulRichard Fontaine
Ā
Description of what is the difference between Strategic objectives, KPI, performance objectives.
Integrate in one presentation all the concepts on KPI: SMART indicators, leading vs lagging indicator, balanced scorecard, cascading of the objectives
5 Signs you Need a Business Dashboard createmetric
Ā
Business are struggling to turn data into value. Are you ready to take the next step to turn your business data into actionable insights? As yourself these 5 important questions...
South Florida HDI Malcolm Fry event Feb 29 2012Eddie Vidal
Ā
In everyday life, measurement is an essential component. How big? How far? How high? How heavy? Whatās the time? Whatās the cost? Quite simply, measurement is as old as time itself. So what is a good measurement and how can it impact performance when aiming to exceed targets?
Information Technology Service Management (ITSM) is focused on defining and managing processes to optimize performance. ITSM metrics provide a vast amount of data in the form of measurements. That data must be translated into information that can be used to monitor and manage the business. Learning how to leverage this information produces knowledge used to produce service improvements and sustained performance. In this course, we will take an in-depth look at the ITIL 2011 Edition metrics for incident, problem, change, and service desk management.
This workshop, presented by the renowned Malcolm Fry, is a fun, informative, and productive learning experience about metrics based on ITIL 2011. The workshop contains a series of breakout opportunities that allow for networking and collaborative learning. Course participants will receive and learn how to use a spreadsheet enabling them to report on metrics for the service desk.
Designed for finance managers, CFOs, and accountants, this session will examine what key performance indicators nonprofits should look at to gauge their operational efficiency, stewardship of resources, and performance compared to peer organizations. The session will also include a discussion of the tools and data that are available to enhance this process and to improve accountability to donors and other stakeholders.
The 80/20 Rule for Desktop KPI's: Less is More!MetricNet
Ā
In this session, Jeff Rumburg will identify and define the desktop support metrics that really matter. He will also discuss the importance of adopting a holistic approach to performance measurement and management, and he will demonstrate how KPIs can be used to drive world-class performance and give organizations a competitive advantage.
Business Intelligence Dashboard Design Best PracticesMark Ginnebaugh
Ā
Microsoft BI expert Dan Bulos spoke on Dashboard Design Best Practices to the Bay Area Microsoft Business Intelligence User Group.
This presentation shows techniques for displaying data in a dashboard for maximum impact. Dan also discusses various tools available in the Microsoft BI stack ā Reporting Services, Excel, PerformancePoint and the new entry, Power View.
A complete outline of KPI's function and use in a measureable value that demonstrates the effectiveness of a business process at contributing to the attainment of key business objectives
Introducing Connected Insight. A transformation analytics platform that global companies use to drive operational improvements in focus, cost, and agility for functions such as finance, HR, procurement, IT, etc. Our most common use-case is GBS/BPO expansion and optimization
Essential Key Performance Indicators for Small and Mid-Size BusinessDynamics Square
Ā
Don't get stuck on old business models that divided your organization, siloed information, and slowed every process. See how š š¶š°šæš¼šš¼š³š ššš»š®šŗš¶š°š šÆš²š± šššš¶š»š²šš šš²š»ššæš®š¹ with š š¶š°šæš¼šš¼š³š š¢š³š³š¶š°š² šÆš²š±, the š š¶š°šæš¼šš¼š³š š£š¼šš²šæ š£š¹š®šš³š¼šæšŗ, and š š¶š°šæš¼šš¼š³š ššššæš² can connect business management across finance, sales, service, supply chain, analytics, and more.
Sign up to stay in touch and š±š¼šš»š¹š¼š®š± ššµš² š²-šÆš¼š¼šø āšššš²š»šš¶š®š¹ šš²š š£š²šæš³š¼šæšŗš®š»š°š² šš»š±š¶š°š®šš¼šæš š³š¼šæ š¦šŗš®š¹š¹ š®š»š± š š¶š±-š¦š¶šš² šššš¶š»š²šš.ā - https://lnkd.in/gxe5Ka4K
Best Practices? Thatās like asking how long is a piece of string! While every environment is different, there are however a number of configurations, tweaks and methods that can be of great benefit for your Nagios XI environment. This talk will cover a variety of Best Practice topics for Nagios XI ranging from flexible object configurations through to back end performance enhancements.
Trevor McDonald - Nagios XI Under The Hood - What happens when a check is run? What are the parts that move behind the scenes to turn a service check into a notification? In this talk, Trevor will walk through the check process from start to finish, giving an overview of the components involved at each step.
Sean Falzon - Nagios - Resilient NotificationsNagios
Ā
Sean will be discussing several approaches to notification types for real world Nagios deployments. This will include a few methods for handling on call rosters, sending SMS from fully visualized data centers, and resilient notifications by integrating with phone systems for voice notifications.
Marcus Rochelle - Landis+Gyr - Monitoring with Nagios Enterprise EditionNagios
Ā
Marcus Rochelle - Landis+Gyr - Monitoring with Nagios Enterprise - This presentation will take a close look at how the Enterprise
Edition of NagiosXI is used within Landis+Gyr to monitor
systems, applications, and utility networks. You will get a strong view of the full capability and possibilities of Nagios XI when leveraged with open source software products.
Landis+Gyr trusts Nagios XI over all other tools to monitor Smart Grids and more.
Janice Singh - Writing Custom Nagios Plugins - New to Nagios and wanting to expand its use with your own
custom plugins? This presentation will show you how to write your own plugins and integrate it into Nagios.
Dave Williams - Nagios Log Server - Practical ExperienceNagios
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Dave Williams - Nagios Log Server - Practical Experience. -
This session will detail the green field deployment of Nagios Log Server in a client environment consisting of HP LAN Switches, 3PAR disk storage, HP Blade Chassis with Flex Fabric using
VMware, Hyper-V, Exchange & Citrix.
Mike Weber - Nagios and Group Deployment of Service ChecksNagios
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This presentation will show how you can create groups of checks like CPU metrics, Oracle metrics or IIS metrics and push them to all of the hosts that require them. The presentation will provide a script that will allow you to select and implement hundreds of groups of checks that have been developed for NRPE, NCPA, WMI, NSClient++, NRDP and NRDS.
Mike Guthrie - Revamping Your 10 Year Old Nagios InstallationNagios
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Mike Guthrie - Revamping Your 10 Year Old Nagios Installation - Mike Merideth from VictorOps talks about the challenges of
sharing responsibility for monitoring in the DevOps world. Learn several strategies for keeping your configuration correct,
consistent, and up-to-date when several people are working on it.
Bryan Heden - Agile Networks - Using Nagios XI as the platform for Monitoring...Nagios
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Bryan Heden - Agile Networks - Using Nagios XI as the platform for Monitoring as a Service - Learn about the trials and challenges Agile Networks faced while converting their Nagios XI instance over to service outside customers.
Matt Bruzek - Monitoring Your Public Cloud With NagiosNagios
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Matt Bruzek - Monitor Public Cloud Use Nagios to monitor your public cloud. - No debian installer for Nagios 4? No problem! Deploy your public cloud with Juju and you can connect Nagios core services to your Ubuntu instances in the cloud. In this session, Matt will quickly go over the basic concepts of Juju and spend the rest of the time walking through examples of deploying Nagios monitoring solutions
Lee Myers - What To Do When Nagios Notification Don't Meet Your Needs.Nagios
Ā
Lee Myers - What To Do When Nagios Notification Don't Meet Your Needs. - Lee will present how he overcame timeperiod issues, through the use of MK_Livestatus, Pushbullet, and scripts to notify of him of alerts while he is at work. All the user needs to do is execute a command at the start of their shift, and they will receive all their notifications until their shift ends.
Eric Loyd - Fractal Nagios - Learn how Nagios XI can be used to monitor Nagios Log Server (NLS) and Nagios Network Analyzer (NNA), how Nagios Log Server and Nagios Network Analyzer can leverage Nagios XI for alerting, and how to use Nagios Log Server and Nagios Network Analyzer to monitor each other and Nagios XI and Nagios Core, including remote execution environments.
Marcelo Perazolo, Lead Software Architect, IBM Corporation - Monitoring a Pow...Nagios
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Marcelo Perazolo, Lead Software Architect, IBM Corporation - In this session, Marcelo will describe how Nagios can be
integrated and extended for the monitoring of a typical
power-based converged infrastructure, and how it interfaces with existing element managers to provide a single point of integration for passive and active monitoring purposes.
Thomas Schmainda - Tracking Boeing Satellites With Nagios - Nagios World Conf...Nagios
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Tracking Boeing Satellites With Nagios - Learn how Nagios Core redefined support of the on-orbit fleet of Boeing satellites and changed the way Mission Operations are performed with the next generation of satellites.
Nagios Log Server greatly simplifies the process of searching your log data. Set up alerts to notify you when potential threats arise, or simply filter your data to quickly audit your system. With Log Server, you get all of your data in one location, with high availability and fail-over built right in. Quickly monitor your servers with configuration wizards and start monitoring your logs in minutes.
Learn more here: https://www.nagios.com/products/nagios-log-server/
Free download (60 day trial): https://www.nagios.com/downloads/nagios-log-server/
Network Analyzer provides an in-depth look at all network traffic sources and potential security threats allowing system admins to quickly gather high-level information regarding the health of the network as well as highly granular data for complete and thorough network analysis.
Dorance Martinez Cortes' presentation on customizing Nagios. The presentation was given during the Nagios World Conference North America held Oct 13th - Oct 16th, 2014 in Saint Paul, MN. For more information on the conference (including photos and videos), visit: http://go.nagios.com/conference.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
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Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Ā
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Ā
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as āpredictable inferenceā.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
Ā
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Ā
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
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In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
ā¢ The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
ā¢ Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
ā¢ Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
ā¢ Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Ā
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
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My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
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Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
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The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
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Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
2. Who I am
Jorge Higueros
ā¢ 10 Years IT Experience
ā¢ Master IT security Systems
ā¢ Cobit 5 Certified
ā¢ Offensive Security Certified
ā¢ ITIL V3 Service Operation
ā¢ ISO 20000 Implementing
ā¢ PCI Auditor
3. Introduction
We talk about the requirements for reports, KPIs, and
metrics differ for each business/organization.
A range of metrics that can be used will be covered, along
with information on what types of reports are useful, how
we built the KPI system with Nagios XI , and objectives
we used to evaluate the KPIs.
4. Benefits
ā Know the KPIs and the activities specific for ITIL
processes;
ā Identify, select and analyze KPIs from the IT Service
Management perspective;
ā Exercise the utilization of ITIL practices, the
application of IT standards and interpret the
connections between processes around Nagios.
5. Agenda
ā¢ What is driving IT Today?
ā¢ IT Performance Managment
ā¢ What is a Key Performance Indicator (KPI)?
ā¢ What Are Metrics?
ā¢ ITIL Service Design with Nagios XI
ā¢ Our Target Availability Management
ā¢ Our Target Capacity Planing
12. What is a Key Performance Indicator (KPI)?
Key Performance Indicators (KPIs) help organizations
understand how well they are performing in relation to their
strategic goals and objectives. In the broadest sense, a KPI
can be defined as providing the most important performance
information that enables organizations or their stakeholders
to understand whether the organization is on track or not.
14. Measuring what matters the most
Before KPIs can be
identified, the following
requirements must be met:
A predefined organizational
process.
Clear business objectives
for the process.
Quantitative and qualitative measurements.
An active approach to finding and remedying enterprise
variances.
15. Example
For example, when you go to your doctor he might measure
blood pressure, cholesterol levels, heart rate and your body
mass index as key indicators of your health. With KPIs we are
trying to do the same in our organizations
16. Why Use KPIs?
KPIs serve to reduce the complex nature of organizational
performance to a small number of key indicators in order to
make performance more understandable and digestible for
us. This is the same approach we use in our daily lives.
17. Why Use KPIs?
KPIs are above all else, a set of indicators to measure data against, a sort-of
enterprise success gauge. Ultimately, they help an organization assess
progress toward declared goals.
18. Why do we measure performance?
The reason why we measure performance in organizations
is often reduced to simple homilies, such as āyou canāt
manage anything unless you measure itā or āwhat gets
measured gets doneā. The three main reasons for
measuring performance are :
ā To learn and improve
ā To report externally and demonstrate
compliance
ā To control and monitor people
& IT Systems
21. What Are Metrics?
When we use the term metric
we are referring to a
direct numerical measure
that represents a piece of
business data in the
relationship of one or
more dimensions.
22. What Are Metrics?
Metrics are not the KPIs themselves; rather they are
needed in order to determine if our KPIs have been
satisfied. The KPI that might use the above metric could
be "% reduction in CIs in error each month" ā you need
the number actually in error in order to determine the %
of reduction over the previous month's # of CIs in error.
27. ITIL Service Design With Nagios XI
Objective: The objective of ITIL Service Design is to design
new IT services. The scope of Service Design includes the
design of new services, as well as changes and
improvements to existing ones.
28. Lets start with Processes: ITIL Service
Design inside Nagios
Service Design identifies service requirements to clasify a
critic levels of the group service of the company
29. Design Coordination
Process Objective: To coordinate all service design activities,
processes and resources. Design coordination ensures the
consistent and effective design of new or changed IT
services, service management information systems,
architectures, technology, processes, information and metrics.
31. Our Target Availability Management
ā Process Objective: To
define, analyze, plan,
measure and improve all
aspects of the availability
of IT services.
Availability Management
is responsible for
ensuring that all IT
infrastructure,
processes, tools, roles
etc. are appropriate for
the agreed availability
targets.
39. Our Target Capacity Planing
Objective: ITIL Capacity Management aims to ensure that the capacity of IT
services and the IT infrastructure is able to deliver the agreed service level
targets in a cost effective and timely manner. Capacity Management considers
all resources required to deliver the IT service, and plans for short, medium and
long term business requirements.
46. Conclusions
ā Metrics need not be viewed as an arcane dark art. Instead, the use of KPIs should be grounded
in measuring the progress towards, and protection of, the objective(s) of a process. If the
objective is clearly understood then the identification of metrics and how they should be
constructed become much more apparent. In addition, it helps to bear in mind where the
processes are at in terms of adoption in the organization and the behavior that the metric may
drive.
ā Understand what stakeholders need and tailor metrics and reports accordingly. It is far better to
start focused and evolve KPIs and reporting to stay relevant and truly help stakeholders with
their management decisions. Hopefully this document has given you some ideas to discuss in
your teams and improve the value that metrics bring
47.
48. The End
Jorge Higueros
jorge.higueros@consulmatic.com