One fine body…
- Miami/Fort Lauderdale Area, United States
- Work Manager UMIT Service Desk
- Industry Education
- Website http://www.soflahdi.com
- About Responsible for managing several Service Desks at the Medical and Academic campus supporting clinical and technical issues from the University Community. Recently assigned the responsiblity of the Data Center Operations team which monitors the data center around the clock. Implemented of a 24 x 7 support desk to support the rollout of new Epic modules and 24 hour clinical support. Responsible for monitoring KPI’s and metrics to ensure team is meeting service levels. Analyze data from call and incident volume to make adjustments to meet the needs of our customers. Implemented call monitoring solutions to raise the level of support and provide a consistent level of customer service....