1.
Job
Objective
Check-‐in/check-‐out
hotel
guests
courteously
and
efficiently,
process
all
payments
according
to
hotel
requirements.
Provide
information
to
any
guest
or
visitor
inquiry.
Solve
any
guest
opportunity
according
to
their
satisfaction.
Duties
1.
Check-‐in
a
guest
by
adhere
to
the
process
and
procedure
for
check-‐in
(early
check-‐in
non
guarantee,
walk
in
guest,
children
check-‐in
and
group
check-‐in)
2.
Check-‐out
a
guest
by
adhere
to
the
process
and
procedure
for
check
out
(check-‐out
with
open
balance
walk
out/late
charge,
group
check-‐out,
after
night
audit
procedure)
3.
All
registration
formalities
are
completed
as
per
the
UAE
law
requirements
4.
Check
housekeeping
discrepancies
report
5.
Give
fond
farewell
on
check-‐out
by
adhering
the
fond
farewell
process
6.
Recognize
VIP
status
in
Opera
and
Repeat
guest/loyal
guest
7.
Amenities
procedure
and
Bulgari
amenities
for
suite
8.
Updating
guest
profile
in
Opera
9.
Recognize
travel
agent
voucher
and
other
vouchers
10.
Rooming
a
guest
11.
Giving
cash
paid
out
to
a
guest
as
per
Marriott
procedure
12.
Adhere
Credit
policy
13.
Credit
card
authorization/cancelation
14.
Night
shift
duties
15.
Wake-‐up
call
procedures
16.
Currency
Exchange
17.
Handling
Advance
deposit
18.
Safe
deposit
box
19.
Handling
no
show
guest,
early
check
out
guest
and
extending
stay
guest
20.Handling
room
move
and
assigning
room
for
arrival
guest
with
accurate
room
blocking
21.
Doing
the
police
report
(CID)
22.
Preparing
the
room
key
for
arrival
guest
of
the
day
23.
Send
the
departure
message
to
the
guest
24.
Prepare
the
registration
cards
for
the
next
day
arrival,
check
and
attached
all
back
up
and
arranged
alphabetically
for
the
next
day
arrivals
25.
Close
travel
agent
city
ledger
and
check
guest
credit
limit
on
daily
basis
26.
Print
Front
Office
report/Down
management
process
(Emergency
Report)
27.
Bucket
check
28.
Maintain
all
guest
requests
in
the
guest
call
record
sheet
&
to
follow
up
on
requests
in
20
minutes
as
per
company
standards,
record
any
incident
in
guest
accident
action
(GIA)
29.
Cashiering
(Blind
Drop
cash)
a) Cash
bank
is
balanced
at
all
times
b) All
backups
for
city
ledger
closure
are
attached
for
accounting
purpose
c) Follow
the
process
for
different
charge
slips
2. d) Foreign
currency
exchange
is
accurate
and
notes
are
checked
for
any
damage
e) Any
shortage/overages
in
cash
should
be
reported
immediately
to
the
shift
leader
or
MOD
f) The
cashier
envelope
must
be
fully
updated
and
witnessed
when
dropped
30.
Group
check
in
&
check
out
a) All
registration
cards
must
be
prepared
and
checked
for
room
keys
b) All
guests
are
escorted
to
their
respective
rooms
c) All
group
check
out
are
prepared
from
advance
by
sending
folio
to
the
rooms
and
letter
requesting
for
guests
to
settle
their
bill
one
day
prior
d) All
baggage
is
released
after
all
rooms
are
paid
31.
Regular
key
inventory
must
be
done
regularly
32.
Safety
deposit
box
inventory
must
be
done
regularly
and
to
check
that
proper
procedures
are
being
undertaken
when
issuing
a
new
safe
33.
Prepare
and
complete
the
weekly
requisition
from
for
general
store
Responsibilities
1. The
three
steps
of
service
are
followed
without
fail
and
in
every
interaction
with
external
and
internal
guest
2. Attend
daily
line
up
within
department
and
aware
of
the
important
of
line-‐up
3. Understood
the
abbreviation
of
billing
instruction
4. Ensures
that
all
hotel
knowledge
is
up
to-‐date
5. Ensures
that
all
information
on
events/promotions
are
fully
updated
6. Maintain
punctuality
on
shifts
and
adhere
to
the
duty
schedule
7. Ensure
to
do
the
proper
hand
over
in
every
shift
8. Ensure
that
daily
duty
check
list
are
done
9. Maintain
all
equipment
at
the
office
and
ensure
all
assets
are
protected
from
any
destruction
10. Recording
the
guest
preference
11. Able
to
handling
incognito
guest
12. Able
to
leave
a
massage
to
guest,
locator
and
traces
13. Able
to
handling
doctor
request
14. Able
to
understand
rate
code,
reservation
information
and
package
element
