1. Salib Aziz Ibrahim
El Minia, Egypt
Cell: +2 0100 26 88 55 6
+2 0120 19 45 99 8
Salib070581@gmail.com
Summary
Top notch Hotel Front Office Manager with huge background in supervising and managing all
aspects of the front office; performing daily monitoring of rooms inventory, rate and plan
availability; ensuring adequate staffing levels for all departments, front desk, communication
department, and night audit; developing and implementing training and development plans;
managing department forecasts and budgets for both line expenses and payroll
Personal Details
 Male
 7th May 1981
 Single
Formal Education
 Bachelor of Arts,
English Department 2002,
El Minia University.
Work Experiences
 March 2015 – Present SAVOY Sham El sheikh
Assistant front office manager.
- Overseeing the day-to-day operations of the front office and associated functions.
- Achieving budgeted revenues and expenses and maximize profitability related to rooms
department.
- Achieving department objectives.
- Ensure proper car, maintenance and security of departmental furnishing ,fixtures and
equipment.
- Follow company policies and procedures and effectively communicate them to
subordinates.
- Review personal performance, and assist in career development.
- Aggressively recruit and staff department, using company hiring standards.

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SalibAzizIbrahim
- Resolve problems arising from Guest complaints and attending to their requests or
inquires.
- Answering online Guest reviews.
- Follow on the quality policy.
- Directs, controls and coordinates activities of personnel engaged in such activities as :
 Receiving, processing and confirming room reservations.
 Selling, registering and assigning rooms to incoming guests;
 Giving general information and aid and handling out keys to guests;
 Carrying baggage of and escorting guests to their rooms;
 Meeting and sending off and soliciting business at the airport and other
arrival/departure ports
- Sees to it that these activities are properly carried out to ensure guest satisfaction with
accommodations and service.
- Coordinates wit housekeeping, accounting, F&B, security and other departments concerned
in handling guests requests, inquiries and complaints regarding accommodations, service,
security matter and billing.
- Prepares annual Front Office goals; monthly forecast of occupancy, develops working plans
to carry goals and forecasts, compares actual achievements against goals periodically, takes
necessary corrective actions.
- Prepares monthly & yearly Front Office budgets based on statistics of previous years,
industry and economic trends, estimates of operating expenses and other pertinent data;
with sales manager and others.
- Sees to preparation of and finalizes all Front Office reports, schedules, requisitions etc
- Trains personnel according to established procedures; conducts training meetings to
discuss problems, give instructions and assignments, etc
- Develops and implements procedures to govern Front Office activities; sees to it that
personnel understand and adhere to approved standard policies and procedures of the
hotel.
- Authorizes the acceptance of cheques, cashing of personal cheques, cash advances, and
rebates, refunds of deposits, paid-outs, rate/room changes, release of airline crew
allowances, etc on the basis of established procedures, amount, identity of guests or
persons involved and availability of higher supervision.
- Inspects predetermined number of guest rooms daily to determine whether these are
properly maintained
- Implements hotel discount policies, recommends approval of credit accommodations and
decides whether to upgrade guests’ accommodations to promote and maintain good public
relations
- Sees to the enforcement of all house policies, rules and regulations pertaining to Front
Office activities.
- Attends arrival and check in of very special persons (VIP) personally.
- Receives and greets VIP’s and escorts them to their room; attends to their inquiries,
requests and needs.
- Directs, supervises and coordinates the activities of telephone exchange personnel and
ensures the proper maintenance, repair and use of all telephone exchange equipment and
facilities.
- Ensures that the investigation of irregularities and undesirable guests and the room
occupancy discrepancies are properly conducted.
- Spot checks employee’s performance regularly; corrects mistakes and inadequacies
- Receives and greets VIP’s and escorts them to their room; attends to their inquiries,
requests and needs

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SalibAzizIbrahim
 August 2013 – March 2015 Sierra Savoy Sham El sheikh
Assistant front office manager.
 September 2010 – July 2013 SAVOY Sharm El Sheikh
Desk Manager
 December 2008 – September 2010 SAVOY Sharm El Sheikh
Front office Supervisor
 August 2007 – December 2008 SAVOY Sharm El Sheikh
Front office shift leader
 November 2005 – August 2007 SAVOY Sharm El Sheikh
Guest Service agent
 November 2004 – November 2005 SAVOY Sharm El Sheikh
communication center agent
Courses
 ILCC Italian Language, three levels CompuSharm Centre July 2004
Training
 Leading and Managing course April 2007
 Front Office Skills Development June 2008(American hotel and lodging association, AHLA)
 Hospitality Leadership Skills Development February 2009 (Americanhotel and lodging
association, AHLA)
 Front Office Management November 2010 (Egyptian hotel association, AHLA)
 UFO Up selling front office April 2011
 Strategic Management December 2011 (Egyptianhotel association, AHLA)
 ASPECT
 Let us truly communicate (Ms. Rana Saleh)
Languages
 Arabic (Native language)
 English (very good speaking, writing, and reading)
 Italian (good speaking, understanding ,fair reading)
 Russian (fair speaking and understanding )

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SalibAzizIbrahim
Computer literature
 PMS (property management system)
o Opera
o Fidelio Suite 8
 Microsoft office
o Word
o Excel
o PowerPoint
o Outlook
Qualifications
 Customer Service Orientation- Think about the guests & the customers when undertaking
day-to-day work. Question how this will add value for the guest & the customer? Make
decisions with the customer in mind. Take pride in delivering a high quality product or
service. Investigate service delivery and provide solutions to problems. Able to maintain
guest satisfaction
 Achievement – Understand and worktoward goals. Measures progress against targets. Seek
to understand reasons for obstacles and find ways to overcome. Acknowledges the work and
contribution of others
 Flexibility- Apply rules or procedures flexibly, depending on the individual situation, to
accomplish tasks or activities more effectively. Respond effectively to changing
circumstances. Remain focus when faced with competing demands. Make reasonable
adjustments to ensure maximum effectiveness and motivation of self and others
 Creates a one-to-one relationship with the guests and the customers, reinforcing their loyalty
by addressing their questions, problems and concerns
 Creative personality
 Strong ability to solve problems-identify and find solutions
 Communication skills-both verbal and written
 Organization and time management skills
 Interpersonal skills
 Strong leadership communication and investigation
 Excellent ability to work and build a team
 Enviable ability to multi task, remain calm and professional under stress
 Proven ability to establish structure and discipline in a department
 Guest focused and hands-operations oriented
 Departmental training skills
 Ability to work with objectives
Thank You & Regards