Ossama Ibrahim is an experienced front office manager seeking a new opportunity. He has over 15 years of experience in hotel front offices in Egypt, including roles as front office manager, assistant manager, and supervisor. He is proficient in reservation systems, quality assurance programs, and upselling/cross-selling techniques. Ossama is educated, multilingual, and skilled in computer programs, reservation systems, and hotel operations.

1. E L MA HA LLA E L KOU BRA
PHONE 0 0 2 01 0 0 0 4 7 75 0 0
E -M AI L IB R A HIM OSSA M A1 9 7 8 @ GM AI L .C OM
O S S A M A M O H A M E D I B R A H I M
PERSONAL INFORMATION
 Marital status: Married
 Nationality: Egyptian
 Military Service: Totally exempted
 Date of birth: 1st November 1978
EDUCATION
2000 license of Arts – English Section – Tanta University with G.A good
CAREER OBJECTIVE
I am seeking developing my career with a challenging position with an international company
That is rapidly expanding and offers good advancement potential (always able to trainee &
quick learner)
PROFESSIONAL EXPERIENCE
April 2014 – Till present
Melia Sharm Hotel & Spa – Sharm El Sheikh - Egypt
Sol Melia International Chain (Spanish)
468 rooms, 5 Stars Luxury
Pre & Opening Team
Front office Manager and charge for reservation dep.
February 2012 – March 2014
Melia Sharm Hotel & Spa – Sharm El Sheikh - Egypt
Sol Melia International Chain (Spanish)
468 rooms, 5 Stars Luxury
Pre & Opening Team
Assistant front office Manager (Acting front office manager) and charge for reservation dep.

2. June 2010 – January 2012
Melia Sharm Hotel & Spa – Sharm El Sheikh - Egypt
Sol Melia International Chain (Spanish)
468 rooms, 5 Stars Luxury
Pre & Opening Team
Front office Desk Manager, (Acting Ass. F.O Manager) and charge of reservation dep.
July 2009 – June 2010
Melia Sinai Hotel & Resort – Sharm El Sheikh - Egypt
Sol Melia International Chain (Spanish)
197 rooms, 5 Stars
Front office Desk Manager, (Replacing Fo Manager) and charge of reservation dep.
August. 2006 – July 2009
Melia Sinai Hotel & Resort – Sharm El Sheikh - Egypt
Sol Melia International Chain (Spanish)
197 rooms, 5 Stars
Front office Supervisor (Desk Manager In charge), (Replacing Fo Manager) and charge of
reservation dep.
August 2004 – August 2006
Melia Sinai Hotel & Resort – Sharm El Sheikh – Egypt
Sol Melia International Chain (Spanish)
197 rooms, 5 Stars
Pre & Opening Team
Shift Leader and responsible for handling reservation through central reservation office
May 2004 – August. 2004
Calimera Sharm Hauza Resort – Sharm El Sheikh - Egypt
424 rooms 5 Stars
Shift Leader.
April. 2003 – May 2004
Laguna Vista Resort – Sharm El Sheikh - Egypt
415 rooms, 5 Stars
Shift Leader, and responsible for handling reservation
June 2002 – April 2003
Laguna Vista Resort – Sharm El Sheikh - Egypt
415 rooms, 5 Stars
G.S.A

3. September 2001 – June 2002
Laguna Vista Resort – Sharm El Sheikh - Egypt
415 rooms, 5 Stars
Tel.Operator
Jul 2000 – September 2001
English Teacher, Talaat Harb School, El Mahalla
RESPONSIBILITIES & TASKS:
 Responsible for all the front office daily operations
 Manage and monitor activities of all employees in the Front Office department
making sure they adhere to the standards of excellence and to the guidelines set in the
employee handbook, hotel policies and procedures, coaching, training and correcting
where needed.
 Supervising all the F.O Staff and organizing shifts & vacation plan according to hotel
occupancy.
 Designed filing systems and arranged the procedures for maintaining records –
Maintained the office budget and secured the personnel files.
 Creating rooms' configuration, market segmentation, market codes, rates codes etc.
within the computer system.
 Evaluate the employee appraisals and annual performance review – Held management
meetings to review staff performance and played a crucial role in promotions.
 Meet and exceed all expectations by providing quality added service, communicating
effectively, cooperating and assisting the management in achieving the overall goals
 Maintain a high standard of preparation and customer service within the front office
department.
 Act as manager on duty for the hotel, dealing with complaints, problem solving,
disturbances, special requests and any other issues that may arise.
 Inform all Front Office staff of daily activities, group and VIP arrivals as well as
special requests and repeat guests. Check accommodations, making sure any special
requests are carried out accordingly, greet guests upon arrival and ensure escort to
accommodations if appropriate.
 Work closely with the Housekeeping Department to improve guest services and
foster cross departmental communication.
 Hold monthly department meetings keeping staff informed of all activities in the
hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere
and culture.
 Be aware and able to enforce all fire-life-safety procedures. Remain current in all
updates with regards to new procedures and training. Ensure staff is fully trained in
emergency procedures. This position is a member of the hotel’s emergency response
team.
 Providing the management with both daily & monthly reports of the F.O (Sales Mix,
Nationality, Market Segment, RGI, and hotel sales analysis).
 Presented financial and work status to the senior management – Tool a key role in
organization’s policies and decisions.
 Involved in managing strategies for employees’ professional development.
 Responsible for a sufficient staffing and control of payroll costs at all times.
 Monitoring the departmental monthly consumption according to the P&L meeting.
 Monitoring the departmental monthly revenue by increasing up selling and cross
selling.

4. ADDITIONAL PROFESSIONAL ACTIVITIES
• Train trainer certificate (CHDT)
• Computer Skills:-
• MS Word – MS Excel – MS Outlook – Internet
• Fidelio (Hotels Program)
• Suite 8 (Hotels’ Program)
• Room master (Hotels Program)
• Tesa – VingCard-Omnitec(Otak) (Key Lock Systems)
• Trako (Cash Less System)
1. Excellent Knowledge of Reservation system and Back office works.
2. Good knowledge with contracts (Preparing and analysis)
3. Duty Manager Skills.
4. Applying the Quality program assurance. (Best Department for the year 2006 , 2011 ,
2012, 2013 according to the quality formula at Sol Melia Hotels).
5. High standard of applying the up selling & cross selling techniques
6. Good knowledge about the accounting back office.
7. Best Front office supporter Sol Melia Egypt 2013
LANGUAGES
Arabic – Mother tongue
English – Excellent
Italian – Good
German – Fair
Russian to go through my work
PERSONAL INFO
 Comprehensive knowledge of hotel operations.
 Good communications skills with people & ability to work under pressure.
 A well organized self-motivated totally aware with a range of experience in both small
and medium hotels.