Toufik Ali Mohad is an Algerian national currently residing in Dubai. He has over 15 years of experience in customer service roles, most recently as the Artistic Coordinator at Mattel Play Town Dubai. Prior to this, he was the Customer Service Supervisor at Emaar's Kidzania theme park in Dubai from 2009 to 2016. He also has experience as a Sales and Customer Service Officer at Carrefour Mall of Emirates from 2006 to 2009. Toufik is fluent in Arabic, French and English and holds several customer service and emergency training certificates. He has excellent communication, sales and customer service skills.

1. TOUFIK ALI MOHAD
PERSONAL DETAILS
Name: Toufik ALI MOHAD
Date of birth: 29 November 1977
Nationality: Algerian
Status: Single
Driver License: UAE Licence
Address: International City - Dubai
Mobile: 055 577 0819
E-mail: toufikalimohad@gmail.com
LANGUAGES
Arabic: Mother Tongue
French: fluent
English: fluent
CAREER HISTORY
April 11 2016 till now MATTELL PLAY TOWN DUBAI AS ARTISTIC COORDINATOR
ASSITANCE ARTISTIc MANGER
SEP 2009 – Till 30 mrach 2016 EMAAR – DUBAI [kidzania]
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2. TOUFIK ALI MOHAD
LNE Department
Customer Service Supervisor (senior theatre animator)
Responsibilities include:
- Ensure a high level of customer service;
- Handling incoming calls, e-mails, faxes and mail;
- Coordinate parts of the company events;
- Translating company documents in several
languages;
- Activity preparation/supervise Customers of
KIDZANIA;
- …
SEP 2006 – APR 2009 CARREFOUR – DUBAI [Mall Of Emirates]
French Supermarket Chain Group
Sales and Customer Service Officer
Responsibilities include:
- Ensure a high level of customer service;
- Handling incoming calls, e-mails, faxes and mail;
- Follow up with suppliers for delivery;
- Responsible for clients complaints and requests;
- Product warranty and after sales service;
- Checking the daily cash income;
- …
JAN 2002 – JAN 2006 SHERATON Resorts and Towers – Algeria
Starwood 5* Hotel
Floor and Public Area Supervisor
Responsibilities include:
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3. TOUFIK ALI MOHAD
- Ensure a high level of customer service;
- Handling incoming calls, e-mails, faxes and mail;
- Responsible for clients complaints and requests;
- In charge of decoration and hygiene control;
- Managing the entire laundry operation;
- …
EDUCATION
1993 – 1998 ABEL-RAHMAN MIRA – BOUIRA [Algeria]
Liturature and Human Seance
2009 – 2015 EMAAR TRAINING CENTER – [Dubai]
Serveral certificates:
- Superior Customer Service
- Upselling Techniques
- Motivation Skills
- Emergency & Fire Safety
- ...
2011 FUTURE HORIZON – Radio and TV center [Dubai]
TV Presentor Certificate
GENERAL PROFILE
Excellent communication & sales skills, accurate, flexible, result-oriented & driven, stress resistant,
positive mindset, very social, team player as well as independent.
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