1. CV – Rafael Tomás FELIU RUANO
Rafael Tomás FELIU RUANO Mr.
PERSONAL INFORMATION
Date of Birth: 31st August, 1981 Nationality: Spanish
Address: Oms, 50, esc. A, 2º 1ª Palma de Mallorca 07003, Islas Baleares, Spain
E-mail: rafaelfeliuruano@yahoo.es Phone: + 34 618 60 41 29 (Spain)
Skype: rafa.feliu Phone: + 49 152 37979054 (Germany)
EDUCATION / QUALIFICATIONS
December / 2009 – April / 2010 Effective Communications and Human Relations
Dale Carnegie – Palma de Mallorca, Spain
August / 2009 – July / 2010 Postgraduate Diploma in Hotel Management
Les Roches Marbella International School of Hotel Management - Marbella, Spain
October / 2008 – June / 2009 Master in Congresses, Conventions and PCO Companies Management
IEDE Business School – Madrid, Spain
November / 2008 – July / 2009 Master in Hotel Management
Esden Escuela Superior de Negocios y Tecnologías – Madrid, Spain
June / 2008 Degree in Tourism
UIB Universitat de les Illes Balears – Palma de Mallorca, Spain
PROFESSIONAL EXPERIENCE
June /2014- Nowadays Night Audit in Hotel A-Rosa Sylt (Germany)
May / 2012- July 2013
February / 2010 – July / 2010
Duty Manager of Scott’s Galilea Apart-Hotel
Rush Hotels S.L.-10 Rooms. Responsible of the running of a small and charming Hotel,
Hotel Administrative, Hotel Representative, manager on duty. I also have similar funtions in
Hotel Villa Palmer (Peguera) and Loft Hotel Canet (Esporlas).
Internship at Human Resources in Starwood
St Regis Mardavall 5 Stars – 133 Rooms; Castillo Hotel Son Vida 5 Stars – 164 Rooms; Son
Xigala Starwood Central / Starwood Hotels & Resorts Mallorca / Mallorca, Spain
In charge of the “Daily Engagement” (internal communication document to all employees);
support to the HR technician, doing daily tasks and being support to the rest of the Resort;
collaborate in some HR projects.

2. CV – Rafael Tomás FELIU RUANO
May / 2007- November / 2007 Leonardo da Vinci exchange program at Reception
Hotel Angleterre 4 Stars superior / Gold Inn / 155 Rooms - Berlin, Germany
Deal with reservations; check guests into and out of the hotel, allocating rooms and handing
out keys; prepare bills and take payments; take and pass on messages to guests; deal with
special requests from guests (booking theatre tickets or storing valuables); answer questions
about facilities in the hotel and the surrounding area; deal with complaints or problems.
July / 2003 – August / 2003 Internship at Reception and Director’s Assistant
Hotel Don Juan 3 Stars / Saint Michel /182 Rooms – Magalluf, Spain
Deal with reservations; check guests into and out of the hotel, allocating rooms and handing
out keys; prepare bills and take payments; take and pass on messages to guests; deal with
special requests from guests (booking theatre tickets or storing valuables); answer questions
about facilities in the hotel and the surrounding area; deal with complaints or problems.
Also, the Hotel Director let me be present on the decisions on the everyday operations.
July / 2002- August / 2002 Internship at Reception
Hotel María Luisa 3 Stars / Saint Michel /118 Rooms – Portals Nous, Spain
Check guests into and out of the hotel, allocating rooms and handing out keys; prepare bills
and take payments; take and pass on messages to guests; answer questions about facilities
in the hotel and the surrounding area; deal with complaints or problems.
SKILLS
Language Spanish (native), Catalan (native), English (fluent), German (fluent), Portuguese (low)
Computers Windows, Internet, Microsoft Office (Word, Excel, Power Point), Opera PMS, Protel,
Finhotel
Other Skills Open-minded, crafted interpersonal skills, easy adaptation to new environments and willing
to learn. I own the B driving license and car.
AWARDS / ACHIEVEMENTS
November / 2008 – July / 2009
2006
Student Representative - Esden Escuela Superior de Negocios y Tecnologías – Madrid,
Spain
Tourism Student Representative – Universitat de les Illes Balears – Mallorca, Spain
REFERENCES
Available upon request.