1. Mahmoud Shaker
Spanish ProfessionalTechnicalSupportfor hotels.com , booking.com, Venere.com Call
center
Giza, Egypt : +2 01151126468
mamsh26@gmail.com
Egyptian, 16/8/1985
WORK EXPERIENCE
Stream Global Services ( Call center ) Cairo
Spanish Professional Technical Support for hotels.com , booking.com, Venere.com (April 2015-
Present)
Duty :
receiving calls from Spanish customers to fix their problems with their reservations on hoteles.com,
to modify to cancel their reservation, to find an alternative urgently and toleave the client satisfied
Plastcare Egypt, Cairo
Sales & Marketing Manager, Spain & Latin America, December 2010- March 2015 )
• Duty: Attracting new customers and handling orders for current customers from Spain and
Latin America.
Xceedcc Contact Center, Cairo
XBOX Customer Representative, Spain: Microsoft Technical Support, January 2009 - June 2009
• Duty: Responsible for handling the Spanish customers and solving their technical problems
(hardware, connection, billing, repair and exchange orders, etc.).
Cleopatra Tours, Cairo

2. Senior Tour Leader, Spanish, June 2008-December 2008
• Duty: Arranging and supervising full-visit packages for customers from Spain and Latin
America.
LANGUAGES
Spanish: Fluent speaking and writing (Accomplished six levels at the Cervantes Institute of Cairo)
English: Good speaking and writing.
Russian: Fair speaking and writing.
Arabic: Native
EDUCATION
The High Institute of Languages, 6thof October, Egypt
October 2006-December 2010 Bachelor of Arts, Department of Spanish.
• Enrolled in the Graduate Diploma in Hispanic Studies.
• Imparted Spanish Grammar lessons (Conversation, Phonics, etc.) for expat students.
IT SKILLS
Microsoft Windows, Microsoft Office, Adobe Design Suit
OTHER MERITS
Military Services: Completed
Driving license: Valid (issued since 2003)