Ehab El Askandarany provides a resume summarizing his professional experience working in hotel management positions over 20 years, most recently as Sales Manager for Elaf Hotels in Saudi Arabia. Prior to that, he held roles including Reservation Manager, Front Office Manager, and Assistant Front Office Manager at hotels in Egypt and Yemen. He includes contact information, qualifications, skills, responsibilities in each role, and awards. References are available upon request.
1. Ehab El Askandarany Resume
Personal Data:
Family Name: El Askandarany
Name: Ehab Hosni Mohamed
Birth date: 1st
JAN 1973
Nationality: Egyptian
Country: Saudi Arabia
Marital Status: Married
Military Status: Performed
Address: Block# 58, 8th
Floor, Flat # 3
King Faisal City, Sidy Bishr
Alexandria, Egypt.
Saudi Address: Fatma Al Zahraa Compound,
Al Manarat St,
Al Madina Al Monawara, K.S.A
E-Mail Address: ehabhosny50@gmail.com
Tel # 0593148550
2. Qualifications:
Certification: Diploma of Industrial Technology and Computer Science
Graduation: Industrial and Technical Institute Alexandria University
Date: May- 1994
Skills:
Languages skills: Arabic: Mother Tongue
English: Fluent
Italian: Good
French: Good
Computer skills:
Hotel Operating Programs:
OPERA Property Management System (PMS) (Configuration)
Fidelio Suite 8
MICROS Fidelio
Visions: 7.14, 7.13, 6.20, 618, 6.12 {Using and configurations}
Nabilio: Egyptian hotel operating system.
Microsoft Office:
Word, Excel, PowerPoint and Outlook.
Software: Programs installations and settings.
Hardware: Fixing and repairing computer and network problems.
3. Past Experiences:
Sales
Manager:
Elaf Hotels
Al Madina Al Monawara.
Elaf Taiba 237 Rooms
Elaf Al Bustan 130 Rooms
Elaf Al Nakheel 149 Rooms
www.elafgroup.com
4 Stars.
3 Stars.
3 Stars
From: 01/04/2013
Till Now
Reservation
Manager:
Elaf Hotels
Al Madina Al Monawara.
Elaf Taiba 237 Rooms
Elaf Al Bustan 130 Rooms
Elaf Al Nakheel 149 Rooms
www.elafgroup.com
4 Stars.
3 Stars.
3 Stars
From: 01/12/2011
Till: 01/04/2013
Front Office
Manager:
HAUZA BEACH Resort
SHARM AL SHEIKH
505 Rooms
www.hauzaresort.com
5 Stars From: 01/07/2007
Till: 01/05/2011
Assistant
Front Office
Manager:
Domina Makadi Hotel
Hurghada
539 Rooms
www.dominaresorts.com
5 Stars From: 01/07/2005
Till: 01/06/2007
Reservation
Manager:
Domina Makadi Hotel
Hurghada
539 Rooms
www.dominaresorts.com
5 Stars From: 01/04/2015
Till : 01/07/20015
4. Assistant
Reservation
Manager:
Desert Rose Hotel
HURGHADA
www.desertrosehotel.com
5 Stars
From: 25/04/2004
Till: 15 /03/2005
Front Office
Supervisor:
Sofitel Al Saeed
Taiz, Yemen.
334 Rooms
5 Stars
From: 25/05/2003
Till: 01/04/2004
Front Office
Shift Leader:
Sofitel Sharm El Sheikh
Sharm El Sheikh, Egypt
304 Rooms
5 Stars From: 01/01/2001
Till: 20/05/2003
Front Desk
Agent:
Sofitel Sharm El Sheikh
Sharm El Sheikh, Egypt
304 Rooms
5 Stars From: 01/09/1998
Till: 01/01/2001
Telephone
Operator:
Sofitel Sharm El Sheikh
Sharm El Sheikh, Egypt
304 Rooms
5 Stars From: 01/06/1997
Till: 01/09/1998
Duties:
1- Performing job functions with attention to detail, speed and accuracy.
2- Reviewing last night figures to ensure that achieved figures is combatable with the budget.
3- Preparing the needed reports for the daily briefing.
4- Attending the daily briefing for giving a quick information, discussing the hotel plans and
resolving any problems with other hotel department heads.
5- Reviewing and answering all incoming correspondences.
6- Ensuring that all the travel agents and guests requests has been updated to the system and
fulfilled.
7- Preparing the market action plans.
8- Preparing and Comprehending P & L, budget reports, and write commentary.
9- Maintaining complete knowledge of and comply with all departmental, divisional, and
hotel policies, procedures, and standards.
10- Anticipating guests’ needs and respond promptly to guests’ requests.
11- Maintaining positive guest relations at all times.
12- Resolving guest complaints ensuring guest satisfaction.
5. 13- Being familiar with all Hotel services/features and local attractions, activities and Events to
respond to guest inquiries accurately.
14- Reviewing the daily activities, such as:
a) House count b) Forecasted covers for each outlet c) Catering activity
d) Purchases e) Meetings f) Appointments g) VIPs/special guests.
15- Ensuring that staff reports to work as scheduled. Document any late or absent associates.
16- Monitoring performance of staff and ensure all procedures are completed to the
department standards; rectify deficiencies with respective personnel.
17- Interviewing and hire new personnel according to Hotel policies and standards.
18- Qualification and solicitation of existing and new accounts through:
a) Personal visits b) Telephone calls c) Written correspondence
d) Participation in promotional events e) Participation in industry and community
events, as well as trade shows f) Travel to industry events and sales calls
19- Promptly respond (within 24 hours) to all inquiries, prospects, and tentative or definite
business.
20- Interact with customers during meetings or conventions on the property through:
a) Personal welcome b) Periodic contact c) Exit interview for referrals
d) Participation in pre and post-convention meetings
21- Reviewing meeting quotas, goals and forecasts for quality and quantity of room nights.
22- Updating and maintain recording system including:
a) Creation of files as per SOPs b) Maintenance of file system
c) Following policies and procedures in detail with respect to files and appropriate forms
(Definite Booking Summary, Booking Recaps with memos and comments, and log of calls,
etc. filled out properly and completely)
23- Maximizing occupancy and average rate of hotel through creative and selective selling.
24- Maintain up-to-date Opera traces on all accounts.
25- Maintain accurate Opera computer information on all new and ongoing leads and
accounts, including solicitation efforts.
26- Prepare daily/weekly payroll reports.
27- Accurately report the month-end, year-to –date room night and revenue accounts to
Corporate Executive members, for revenue increasing opportunities and possible action
plans.
28- 47. Contact and entertain clients – not only during their site visits, but also while groups
are in-house.
29- Prepare weekly work schedules in accordance with staffing guidelines and labor forecast.
Adjust schedules throughout the week to meet the business demands.
30- Maintaining regular and punctual attendance.
31- Working with minimal supervision.
32- Maintain confidentiality of guest and associates information and pertinent hotel data.
33- Performing departmental training needs and provide such training.
34- Directing development and performance of staff; follow up with corrections when needed.
6. 35- Working well under pressure of organizing and attaining production schedules and
timelines.
36- Giving credit and highlight others’ success.
37- Prepare and administer timely Performance Evaluations according to hotel standards.
38- Any other duties reasonably assigned by the supervisor.
39-
Awards:
Best Employee at Sofitel Sharm El Shiekh {3 times}
Best Employee at Sofitel Alsaeed Taiz
Best Solider By the Egyptian Navy 1996
References:
References are available upon request.
