This document provides a summary of Timothy A. Englert's qualifications and experience as a PC Support Technician. It outlines his customer-focused approach and hands-on experience managing all stages of system support lifecycles. It also details his areas of expertise, technical proficiencies, and work history in various IT roles providing installation, support, and project management for Windows servers, email systems, and other technologies.

1. TIMOTHY A. ENGLERT
Cell: 716-319-7441 • taenglert4@yahoo.com
PC Support Technician:
Customer dedicated, results driven IT professional with a track record of successful project completions.
Monitor daily server backups and restores using Tivoli System Management client only (TSM), Hands-on
experience leading all stages of system, end user support, projects and full system lifecycle management.
Including requirements of definition, design, testing and support. Experienced providing installation/support
for Windows file/print/email servers. Able to manage, motivate team during project based efforts. Projects
completed: Upgrade Windows NT4.0 > 2000>2003. Upgrade phone system to VoIP from analog Legend.
Upgrade email system from DaVinci to Microsoft Exchange 5.5>2000>2003>2007. Design/install multimedia
technology/teaching rooms.
Areas of Expertise:
• Data Integrity / Disaster Recovery (TSM) • Team and Project Leadership
• Risk Assessment / Impact analysis • Provide Technical End-user Assistance
• Cost Benefit Analysis • Monitor daily network operations
• Policy Planning/Implementation • Provide offsite End-user Access
Technical Proficiencies:
Platforms: Server: Microsoft Windows 2008/2007/2003/2000
Microsoft Exchange 2007/2003/2000
Workstation: Microsoft Windows 10, 8, 7, MAC OS
Tools: Anti-virus protection programs: Symantec Endpoint,
McAfee, Norton, Trend Micro
Utilities: Ghost, Clonezilla, LAN Manager, Dell/HP/Compaq, IBM
Tivoli, MS Backup, TeamViewer, LogMeIn
Microsoft Office Suites: 2013/2010/2007/2003/2000
Professional Experience:
TC Technologies Tonawanda, New York
Lead Managed Care Computer Technician June 2016-Present
Lead Managed Information Technology services for small to medium sized clients. Analyze/
specify hardware/software used by clients. Assist/recommend upgrades of technology
infrastructure. Support sales efforts of solutions. Provide necessary training for TC Tech, client
staff. Initiate business development efforts. Work with client staff to promote better use
understanding of computer/network technologies. Provide onsite technical support during
network/computer related trouble.

2. Our Lady of Victory Homes of Charity Lackawanna, New York
PC Technician Manager/Desktop Technician July 2013-February 2016
Hired to perform onsite IT support to various Western New York locations ensure connectivity
to WAN, support to various clients with systems, servers, workstations. Successfully provide
direct successful installation, testing, configuration maintenance of systems through use of
BMC Track-It ticketing system. Train users in operation of equipment and references. Install
upgrades and provides input for new technology, recommending improvements. Support
workstation performance by troubleshooting and resolving hardware/software issues.
TEK Systems Incorporated Buffalo, New York
Network Administrator Windows Quality Support Team November 2012-March 2013
Recruited as a Network Administrator on the Windows Quality server support team:
Responsible for the daily remediation of vulnerabilities within the server environment. The
security team runs scans on the overall health of the server network and produce vulnerability
reports for the Windows Quality team. Duties included reading reports, researching and
remediation vulnerabilities on servers in the environment. Close second level server tickets
from Global Service Desk ticketing system.
Superior Technical Resources Buffalo, New York
Server Support Infrastructure System Engineer March 2012-September 2012
Recruited as a server support engineer: User account administration for Active Directory,
Oracle EBS, Cisco VPN, Cisco VoIP phone system (Call Manager). New
hire/termination/transfer accounts. Servers running Microsoft Windows 2008R2 Enterprise,
Exchange 2007.
Help Desk: Second level server/end-user support for escalated help desk tickets.
Superior Technical Resources Buffalo, New York
Systems Engineer July 2011-November 2011
Recruited as a systems engineer to create print queues, load/install print drivers on six
Microsoft Windows 2008 x64 R2 servers. Compatible for workstations running Windows 7 x64.
Responsible for testing/implementing the new environment to support Microsoft Windows 7
x64 printing. Upgrade server inventory using pivot tables in Microsoft Excel 2010.
Englert Consulting Clarence, New York
Provide onsite IT leadership, consulting, management and support to various clients with
systems, servers, workstations. Including support/installation of new network data switches,
wireless routers and communication ports. Successfully provide direct successful installation,
testing, configuration maintenance of systems.
School of Public Health and Health Professions SUNY Buffalo Buffalo, New York
Systems Analyst February 1995-June 2010

3. Manage day to day operations of four Microsoft Windows servers on LAN with 300+ end-
users, workstation computers/laptops/printers associated with LAN. Manage day to day
operations of Microsoft Exchange 2003/2000/5.5 email server
Provide technical support for 300+ end-users of LAN
Manage network IP assignments via DHCP server
Developed/implemented cost effective methods of remote access for local and remote users
Implement/perform cost effective upgrades/replacements of computer systems, software and
peripherals associated with LAN
Supervise/assist student assistants with daily school/department requests via web based ticket
request system
Provide software solutions covered under campus license agreement at no cost to school or
any department within
Direct faculty/staff contact, providing assistance with setting up SmartPhones/PDA’s
Department of Occupational Therapy/Center for Assistive Technology, SUNY Buffalo Buffalo, New York
Network Administrator/Computer Support Technician June 1994-February 1995
Provide direct technical support on client systems associated with Vocational and Educational
Services for Individuals with Disabilities (VESID)/Commission for the Blind and Visually
Handicapped (CBVH). Recommend/perform upgrades/repairs on client systems associated
with VESID/CBVH. Provide direct assistance to LAN Administrator. Assist and provide technical
support for 100+ end-users of LAN. Setup/configure new desktop/laptop computers.
Install/replace all components associated with desktop/laptop computers.
Education:
Genesee Community College Batavia, New York
May 1994
Associate Applied Science: Computer Repair
Relevant course: Microcomputer Applications, Computer Systems &
Applications, Basic & Digital Electronics, Advanced AC/DC
circuits, Analog Electronics, Semiconductor Devices,
Introduction to Microprocessors, Technical Math I&II, Algebra,
Technical Physics, Technical Writing

4. Job Description
Summary
Principle Responsibilities:
1. Server Support Engineer
a. New hire/terminations/transfers. Active Directory, Oracle EBS, Cisco VPN, Cisco VPN (Unity), Cisco
Phone System (Call Manager), WebEx, File Server Access Requests
b. Help desk, second level support. Triage server team tickets. Escalation to next level analyst as
appropriate
c. File server access request fulfillment
d. Responsible for user account creation and procedures assigned areas
Principle Responsibilities:
1. Systems Engineer
a. Create print queues
b. Load install printer drivers on six Microsoft Windows 2008 x64 R2 servers compatible for Windows
7 x64 workstations
c. Responsible for testing and implementing the new environment to support Windows 7 x64
printing
d. Upgrade server inventory using pivot tables in Microsoft Excel
e. Lead/assist moving/cleaning server build room for remodeling construction project. Moving spare
servers to temporary location ensuring networking connectivity was maintained after move.
As a Systems Analyst, LAN Administrator, lead or assistant administrator, for four Network servers and one
Exchange E-Mail server in the School of Public Health and Health Professions (SPHHP). Assignments include
managing creation and deletion of user accounts and backups or restores of data. The Programmer Analyst
assists in maintaining over 300 workstations, making recommendations, performing cost effective upgrades of
SPHHP computer systems while performing many daily tasks listed below. This position also supervises two
part-time student assistants.
Principle Responsibilities:
1. Assistant LAN Administrator
a. Server and Network Hardware
b. Operating Systems
c. User Accounts
d. OS and Data Backup and Restore
2. Lead or Assistant Administrator for Network Servers
a. Windows 2003 Server
i. (1) Exchange E-Mail
1. User Accounts
2. E-Mail Backup and Restore
3. Specified Hardware for new Exchange server
4. Lead on AD Migration for new Exchange server
ii. (1) Network Printer (Printing) User Authentication
b. Windows 2003 Servers

5. i. (1) Public File Storage
ii. (1) User File Storage and Anti-virus Delivery
3. Lead SPHHP IT Staff for SPHHP Computing Labs
a. Kimball 113
i. 36 PCs, 1 Network printer, 1 LCD projector, 1 whiteboard
ii. Shared responsibility for PC builds, installation, maintenance and support
b. Farber 253
i. 12 PCs, 2 Network printers
4. Direct Support for more than 300 Workstations
a. Laptops and Desktops; running Windows™ 2000 and XP Professional
b. Installation, maintenance and upgrades
i. Hardware, Operating Systems, software applications
5. First contact for Smartphone/PDA setup for approximately 20+ users. Using Windows Mobile and or
Blackberry Smartphone/PDA
a. Included setting/checking forwarding email address. Ensuring proper mail flow
b. Ensure calendar, contact and mail folder replication on Smartphone/PDA is correct
Daily Tasks:
• Monitor daily server backups and restores, using Tivoli System Management clients only (TSM)
• Administer user and group account; creation, deletion, and changes
• NTFS or share permissions, creation, deletions, changes
• Trouble-shooting workstation issues/problems
• Act as a backup and provide support for Network Administrator in the School of Nursing (SON)
• Assist in providing support for 38 PC computer lab used by SPHHP faculty/students
• Advise other SPHHP IT staff prior to adding or changing services on servers supported in the School
• Attend appropriate training depending on services supported.
• Manage network IP assignments via DHCP servers provided by CIT
• Implement/perform cost effective upgrades/replacements of computer systems, software and peripherals
associated with LAN
• Provide direct input on upgrades of Network Servers, workstations and laptops to SPHHP IT members.
Management Responsibilities:
• Maintain inventory records
• Work closely with PI’s providing support on systems used by staff in either a training or support role used
for research projects
• Supervise and direct two part-time student assistant employees
• Use database to delegate end-user requests, prioritizing such requests to ensure urgent requests
completed
• Provide training to SPHHP IT and non-IT staff on all IT issues, which will help them understand the issue
and solution, which has been discovered, to allow them to becomes more self-sufficient in the future
• Provide direct support for out-of-town workshops or conferences by reviewing, recommending and setting
up equipment for end users
Experience:
18 Years working in field performing related tasks as stated

6. Software:
• Microsoft OS: Windows 2007, Vista, XP, 2000 Professional, ME, 98, 95, 3.x
• Microsoft Office Professional Suite: 2010 2007, 2003, XP, 2000, 97, 95
• SPSS, Lotus Notes, Adobe Acrobat, WinZip, Nero, Symantec EndPoint Protection, Anti-virus corporate,
Symantec Mail security, Norton Ghost
• Jaws, Window Eyes, ZoomText, Dragon Dictate
• VPN
Hardware:
• Windows based computer systems
• Macintosh computer systems
• Install configure network cards / sound cards / hard – floppy drives / memory modules / build or rebuild
complete computer systems utilizing the best performing components available
• Printers: cleaning of laser jet color, black and inkjet
Training/Education:
Associate Applied Science - Computer Repair, May 1994
Genesee Community College, Batavia, New York
Professional Training:
• Administering Windows Server 2003 Active Directory
• Administering Windows Server 2000
• Administering Windows NT 4.0
• Supporting Windows NT 4.0 Core Technologies
• Exchange Server 5.5 Administration
• Microsoft Outlook 2000 Level 1& 2
• Adobe Premiere CS3 w/ Sound booth
• NetWare Advanced Administration
• NetWare 3.1x to 4.0 upgrade
• NetWare Service and Support
• NetWare 3.1x Installation
• NetWare TCP/IP Transport
• NetWare NetTech
Projects: Lead
1. Acted as direct contact between SPHHP and CIT phone install for VoIP telephone upgrade project.
i. Filled out spreadsheet mapping rooms with phones/numbers/users
ii. Checked each room designated for new VoIP phones ensuring there was an active data
line

7. iii. Work with CIT training facilitate training for departments who requested training
iv. Provide end user support after VoIP phones were placed in office
2. Acted as direct contact between SPHHP IT and EIS for migration from our Exchange 2003 server to
EIS’s Exchange 2007 server.
i. Met with EIS reviewing migration plan for SPHHP 250 mailboxes
ii. Fill out spreadsheet breaking out mailboxes by department/size/location
iii. Work with EIS team morning of mailbox migration ensuring end-user is able to
receive/send email
3. Upgrade/migrate 200 user mailboxes from Exchange 2000 to Exchange 2003
i. Perform build of Exchange 2000 server
ii. Migrate 200 user mailboxes from Exchange 5.5 to Exchange 2000

8. 4. Setup/install/maintain Web server running Windows 2003
i. Perform daily/weekly maintenance of server installing OS/security patches
5. Install technology/teaching station located in Diefendorf 30 to be used by departments in
SPHHP.
i. Set up/install computer/Smartboard/Elmo/speakers/VCR/ceiling mounted LCD
projector
ii. Work with fabrication shop to help design teaching station
6. Work with various vendors to upgrade all school technology rooms
i. Keeping these rooms up to date with new equipment
ii. Perform maintenance on equipment located in technology rooms
7. Provide direct videotaping/editing support for SPHHP faculty/staff
i. Setup camera/sound equipment in designated rooms prior to presentations
ii. Tape presentations ensuring quality of recording/sound
iii. Edit video/audio using Adobe Premier, produce end product DVD/web download
8. Smartphone/PDA support
i. Assist/recommend, Smartphone/PDA for SPHHP faculty/staff prior to purchase
ii. Direct contact between faculty/staff EIS prior to setup migration to Blackberry server if
needed
iii. Provide faculty/staff support ensuring mail flow between email accounts and
Smartphone/PDA