Naveen Kumar Gupta is a System Administrator Engineer with over 1 year of experience in IT infrastructure and operations. He is currently employed by Wipro InfoTech and working on the MetLife project in Jaipur. He has experience installing, maintaining, and troubleshooting servers, clients, and other IT systems. Previously he worked for Wipro InfoTech at the Genpact Jaipur - Payroll client site as an Administrator-EUS, where he performed various IT support tasks. He holds certifications including MTA and MCSA, and regularly attends training programs.

1. Naveen Kumar Gupta MC ID: 13286197
15/196 Malviya Nagar,
Jaipur,
Rajasthan Pin: 302017
Linked In Profile: www.linkedin.com/in/naveen-gupta-8146a8b2
Contact: +91-8561054227, E-mail: naveenstar121@gmail.com Notice Period: 30 Days
PROFESSIONAL SUMMARY
 1+ year of experience in IT infrastructure on Windows platform as well as good command in the areas
of IT Operations and supports following ITIL process, installing & maintaining the Servers and clients.
 Currently employed with Wipro InfoTech as Administrator and working on MetLife Project at Jaipur
as Server Engineer.
 Self-motivated, Hardworking and Goal-Oriented with a high degree of flexibility, creativity,
resourcefulness,commitment and optimism
 Enriched with the ability to learn new concepts & technology within a short span of time
WORK EXPERIENCE
Company: Wipro InfoTech, at client location: (MetLife)-Payroll (Acute informatics Pvt. Ltd)
Designation: System Administrator Engineer
Tools: Site scope
Ticketing Tools: HPSM , BMC Remedy and Service Now
From: 01 Sep 2015 to till date
Job Profile:
 Perform the daily checklist.
 Proficient in resolving issue regarding Servers and Securing computers with MacAfee antivirus &
Symantec
 Working hand on the Ticketing tool HPSM and Remedy and Service Now.
 Professional competencies in performing Installation, Upgrade, Configuration, and support of
Hardware, Software, Peripherals and Network Devices in Windows environment
 Patch Management & Shutdown Activity
 Installing & Configuring AD, DHCP, DNS, WDS
 Creating Software Deployment Task.
 Publish Utilization Report Monthly and share with Supervisor..
 Troubleshooting all windows server / server level virus calls and server backup related calls which
have been assigned to the server support team
 Maintaining Software Licensing.
 Providing Server support to the customer.
 Administration, Disk space management for all Servers.
 Monitoring of Servers using HP’s Site scope.
 Manage users and groups, and administer password policies
 Giving internet, common Drive folder Access to users.
 Installation of printers on print server. Troubleshoot of Printers.
 Configure and management of print, file servers and their permissions
 Looking after the customer escalation and reaching up to the customer satisfaction.
 Configuration, Installation and Troubleshooting of Mail for exchange on Mobile devices.
 Knowledge about Group Policy, File system Management, Virtualization using
VMWare(Basic)
 Performing troubleshooting on assignedtickets and resolved the problem within SLA
 First level troubleshooting on windows server
 Creating policy & taskas per company policy
 Install approved patches onto desktops / laptops which have failed automatic update
 Configure print queues for users / groups
 Configuring and managing user database in AD
 Knowledge of Active Directory

2. Previous Employer:
Employer Name: Wipro InfoTech -Client Site: Genpact Jaipur- Payroll( Vyam Info Solution )
Location : Jaipur
Duration : 29 Dec 2014 to 30 July 2015
Profile : Administrator-EUS.
Job Profile:
 Perform Basic Troubleshooting on Applications like Microsoft Office etc.
 Perform the daily checklist.
 Publish Admin Report Monthly.
 Proficient in resolving issue regarding Servers and Securing computers with MacAfee antivirus &
Symantec
 Troubleshooting of Desktop and Laptops
 Rectifying Virus affected problem in Desktops as well as Laptops
 Provide initial assessment ofurgency and business impact on all support calls
 Handling the escalated calls from Desktop Team and coordinating with Application & US Team for
quick resolution of the issue within SLA
 Giving internet, common Drive folder Access to users.
 Supporting network printer installation and troubleshooting.
 Ability to quickly analyse & diagnose technical problem
 Provide Remote Support to different Location
 Manufacturing PC standard image test and deployment
 Internet access for the LAN through Proxy setting
 Installation / configuration of e-mail client
 Configuring MS Outlook for user and troubleshooting Mail Problem
 Co-ordination with development team for enhancing the application
 Knowledge about BCP process.
 Troubleshoot of hardware & software.
 Backup & Recovery of Data.
 Resolved application queries and incidents
 Performed software support such as software update, configuration, software rebuilds and clients
installation
 Performed applications installations and configuration
Professional Certification & Training:
 MTA Certified (Microsoft Technical Association),N+ Certified, MCSA -2012 Certified-(F711-8532)
 Attend the Training Of (ISMS Policy) ISO 20000:20001 in Wipro InfoTech in Nov-2015
 Attend Training of ITIL Session in Wipro InfoTech in Feb-2016
Academic Qualification:
• B.TECH from Rajasthan technical university in 2014 with computer science. (Per. 63.33%)
• Senior Secondary from Rajasthan Board of secondary Education in 2009. (Per. 79.08%)
• Secondary from Rajasthan Board of secondary Education in 2007. (Per. 80.17%)
TECHNICAL SKILLS
 Operating system Windows XP,2000,7 and Windows Server 2008 & 2012
 Tools: Remedy, HPSM, Site scope ,Service now

3. Academic Achievement
 Actively participated in the events of College fest Aarohan 2010, 2011
 Participated in college Club activity in Poornima college of engineering, Jaipur
 Coordinator of College Tech Fest Aarohan in 2012,2013
 Member of HELPAGE INDIA Society, Jaipur
Personal Details
Father’s Name: Shri Raman Babu Gupta
Mother’s Name: Smt. Sumitra Devi
Date of Birth: 10th Nov 1992
Language known: Hindi, English
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Date: Naveen Kumar Gupta
Place: Jaipur (Signature)