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Must have qualities of hotel Front Office associates
Personal Grooming:
The most important thing is the personal grooming of every staff
in front office.
He/she must be neat and clean both physically and in dress (all wearing
cloths).
Hair should be well cut and well groom.
A soft perfumes or body spray may be used but not too much to
avoid sweaty odor.
Jewelry should include only one ring and one
necklace for ladies.
Armbands or metallic neck wears should be
avoided.
Personal Hygiene:
Maintaining personal hygiene is also the prime duty of every front
office staff as they have to directly contact with guests. To ensure
cleanliness and to make a positive image for his or her hotel a
front office staff should perform the followings:

Clean and fresh looking appearance

Brushing teeth twice in a day
Having shower regularly
Shaving everyday
Physical Fitness:
In the front office desk and lobby area every one performs his/her duty in
standing for 8/10 hours everyday. During working hour there is no option
to seat and no seating arrangements are available for the hotel staffs as
per hotel rule. Therefore, physical fitness is a must for every hotel staff
especially for front office staffs while standing on duty time is essential.
Smiling Face:

Front office staff should maintain cheerful attitude and smiling face while
dealing with guests. Thus guest will feel free and comfortable if he/she
finds the staff with a nice smile.
But the staff should never have a plastic smile.
Memorizing skill:

Good memory is one of the best supports in service life and here in front
office this quality spotlights the deserving one amongst all the front office
staff.
If he/she can remember the names and faces of the guests that will
promote his/her salesmanship. So, remembering guest names is a
remarkable quality.
Etiquette and Manner:
Etiquette and manner are the essential quality that every front office staff
has to possess whether it is small or large hotel. Especially the star level
hotels are the meeting place of the elite of the society. In this level of
environment good manners, courtesy and politeness must be maintained
in service.
Wishing guest as per time of the day and using magic words to satisfy
them are important traits of hotel staff.
Honesty:
“Honesty is the best policy” & this proverb deserves to be remembered
during the whole service life. Without adherence to this basic quality, good
traits in character will go in vain. If one does not have honesty in all
activities, future career is all in a hoax.
Must have qualities of hotel Front Office associates

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Must have qualities of hotel Front Office associates

  • 2. Personal Grooming: The most important thing is the personal grooming of every staff in front office. He/she must be neat and clean both physically and in dress (all wearing cloths). Hair should be well cut and well groom. A soft perfumes or body spray may be used but not too much to avoid sweaty odor. Jewelry should include only one ring and one necklace for ladies. Armbands or metallic neck wears should be avoided.
  • 3. Personal Hygiene: Maintaining personal hygiene is also the prime duty of every front office staff as they have to directly contact with guests. To ensure cleanliness and to make a positive image for his or her hotel a front office staff should perform the followings: Clean and fresh looking appearance Brushing teeth twice in a day Having shower regularly Shaving everyday
  • 4. Physical Fitness: In the front office desk and lobby area every one performs his/her duty in standing for 8/10 hours everyday. During working hour there is no option to seat and no seating arrangements are available for the hotel staffs as per hotel rule. Therefore, physical fitness is a must for every hotel staff especially for front office staffs while standing on duty time is essential.
  • 5. Smiling Face: Front office staff should maintain cheerful attitude and smiling face while dealing with guests. Thus guest will feel free and comfortable if he/she finds the staff with a nice smile. But the staff should never have a plastic smile.
  • 6. Memorizing skill: Good memory is one of the best supports in service life and here in front office this quality spotlights the deserving one amongst all the front office staff. If he/she can remember the names and faces of the guests that will promote his/her salesmanship. So, remembering guest names is a remarkable quality.
  • 7. Etiquette and Manner: Etiquette and manner are the essential quality that every front office staff has to possess whether it is small or large hotel. Especially the star level hotels are the meeting place of the elite of the society. In this level of environment good manners, courtesy and politeness must be maintained in service. Wishing guest as per time of the day and using magic words to satisfy them are important traits of hotel staff.
  • 8. Honesty: “Honesty is the best policy” & this proverb deserves to be remembered during the whole service life. Without adherence to this basic quality, good traits in character will go in vain. If one does not have honesty in all activities, future career is all in a hoax.