Uniforms are an important part of representing a hotel's brand and providing a polished appearance for staff. There are different uniform types for different roles, and uniforms should be designed for comfort, practicality, and to suit the hotel's theme or location. Proper procedures for issuing, exchanging, and tracking uniforms help ensure staff have appropriate uniforms and maintain organization in the uniform room.

1. Uniform &
Uniform Room

2. Uniforms are meant to accurately represent the brand and brand concept. Wearing
a clean and ironed uniform increases the confidence level and appearance of staff
and helps in giving a more upscale customer experience.
Types of Uniform in Hotel Industry:
• Uniforms for Higher Profiles & Management
• Uniforms for Supervisor and Associate level
• Uniforms for contract and casual staff
• Seasonal/Special Uniforms

3. • Uniforms play a very crucial role in establishing
and reinforcing the image of an organisation.
• Ensure a well- groomed appearance for staff.
• Create an atmosphere as it may matches the
décor or theme of the hotel.
• Help in identifying hotel staff and their position
to the guest.
• Help in differentiate between staff and guests.
• Made in the right design for work to provide
comfort for the staff.
Advantages of providing uniform to staff

4. • Instil a feeling of belongingness and loyalty among
the staff and enhance the spirit of teamwork.
• Allow employees to save money on working
clothes and costs of laundering.
• It is easier for staff to take up messy jobs when
they know that their own clothes are not involved.
• Some uniforms may have a protective role.
• Some uniforms may confer prestige on the wearer.
Advantages of providing uniform to staff

5. Selection and Designing
of
Uniforms

6. • Must be designed to suit every individual rather
than a specific body type.
• Should look equally attractive to a thin person,
medium body or a large–proportioned individual.
•Different design for each department, profile & level.
•Helpful in identifying the department and position of
employees.
Appearance suitability and profile of employee

7. • Must harmonize with the décor by blending
or contrasting.
• The colour and style should coordinate with
the ambience of the location or work area.
• Special uniform are designed for thematic
events, festivals and promotions.
Location, Theme and Interior

8. • As staff wears uniforms for 8-10 hours, it should be
most comfortable.
• Should be loose enough to perform all tasks
efficiently without causing impediments.
• Jobs involve carrying heavy suitcases, balancing food
trays need space or stretch room under the arms,
across the back and around the waist and chest.
• Tight clothes restrict movement while causing
continuous irritation and physical discomfort and
result in reduced output and poor job performance.
Comfort in Wearing (Size & Stitching)

9. • Trouser and shirt combinations work best for most
strenuous jobs for both genders.
• Restaurant staff needs pockets to be roomy
enough for holding order-taking pads etc.
• Straight side pockets in jackets and trousers are
convenient since items do not crumble or break or
spill out upon leaning or bending forward.
• Slanted pockets on the side seam are unsuitable
for putting in the paper etc. easily.
Practicality (usefulness of design features, pockets etc.)

10. • Collars and cuffs should be smooth and puckered,
not too tight or stiff.
• Accessories should be avoided as far as possible
since they make laundering difficult.
• They also have a tendency to get lost or misplaced
creating an incomplete look appearing very shabby.
• Zips are more convenient than buttons and hooks.
Practicality (usefulness of design features, pockets etc.)

11. • Type of fabric differs with location and type of work.
• COTTON items are advisable for hot areas, especially
kitchens since they ‘breathe’ and are cooler.
• Pure cotton is difficult to maintain so blends of
cotton like drill cotton and synthetics can be used.
• SILK is commonly used for female supervisory and
management uniforms for restaurant, front office,
housekeeping and human resources.
• RAYON is another popular fabric, especially when
blended with other fibres.
Types of Fabric, Durability & Ease of Maintenance

12. • NYLON has good wash ability but develops static,
tends to stick to the body in hot areas as it allows no
air circulation.
• TERRYCOT most popular choice for uniforms as they
have the advantages of both natural and synthetic
fibres.
• WOOL is a requirement in cooler temperatures (air
conditioning) and is indicative of status.
• Blended or pure wool can be used for suiting. This
needs dry-cleaning, therefore expensive to maintain.
• GABERDINE is popular suiting material as they keep
up appearances.
Type of Fabric, Durability & Ease of Maintenance

13. • Availability of funds for purchasing and value
for money are also considered.
• Par stock is maintain considering staff
turnover and budget.
• Redesigns or addition of an outlet with a new
theme, the uniforms need to be upgraded or
designed accordingly.
• A uniform specification card is used to keep
track of designs used at different time periods
for various departments and for levels of staff.
Budget & Staff Turnover

14. Issuing uniform to new employee
• For new employee a uniform issue slip is
provided by the personnel department.
• The employee submits the slip at uniform room
and new uniform is issued.
• Uniform details and particulars of new employee
are recorded in uniform issue register, it is signed
by both the issuing authority and new employee.
• This register is very useful in case employee
returns the uniform due to inter departmental
transfer or leaves the job.

17. Uniform Exchange Procedures
• A fresh uniform strictly issued on a one-for-one
basis (fresh for soiled).
• Check the uniform being exchanged for any
damage and anything left in pockets by mistake.
• Specific days may be stipulated for different
departments for convenience of uniform room.
• A uniform exchange slip may be made in case a
soiled set is received and no clean uniform is
issued with the details of items.
• When the employee wishes to get a fresh set,
he/she receives the items stated in the slip.

18. • Soiled uniforms are sorted as per item,
department, fabric, the degree of soiling, etc.
• They are inspected and counted before
dispatched to laundry.
• If the soiled uniform cannot be mended, the
matter should be reported to the supervisor.
• A daily delivery of uniforms form is filled with
the quantity of uniforms sent, received and
any balance with laundry.
Uniform Exchange Procedures

19. • All uniforms should be discarded when found
unusable and a record is maintained during
stocktaking.
• Movement of uniforms is recorded in the uniform
register. Monthly inventory should be taken.
• On leaving the hotel, an employee has to get a
signature for ‘uniform clearance’ from uniform
room after submitting all uniforms.
• Failing which the amount may be debited from
salary or last pay cheque maybe withheld.
Uniform Exchange Procedures

20. Layout Uniform Room

21. Executive Housekeeper
Deputy Executive Housekeeper
Uniform Room In charge/Supervisor
Uniform room attendant Tailor/Seamstress
Uniform Room Organisation

22. Equipment used in Uniform Room
• Racks
• Ironing board with iron
• Hangers
• Trolleys (for transporting uniforms)
• Marking machine
• Telephone extension
• Computer system
• Supervisor’s desk
• Shelves
• Registers and forms
Tasks and Activities of Uniform
Room
• Uniform issue and exchange
• Collection and dispatch of soiled
uniform to laundry.
• Counting and sorting of uniforms
• Receipt of fresh uniform from laundry
• Sorting of fresh uniform
• Establishing par levels for uniform
• Stocktaking and Inventory
• Stamp discards “Condemned” keep
aside