The document outlines the key attributes that waiters should possess, including: personal hygiene and a clean, well-groomed appearance; good conduct such as being well-mannered, respectful, calm, and able to solve problems; having a good memory to remember details about guests; observation skills and an ability to anticipate needs; concentration, service skills, and a sense of urgency; sales skills and product knowledge; assuming responsibility and being reliable, loyal, and willing to perform all tasks; punctuality; and honesty. Maintaining a pleasant personality and appropriate attitude towards customers is also emphasized.
I have posted this for our Hotel Mangement colleagues.
Sivakumar .JJ college of Arts and Science Silattur ,Contact Me for F&B Presentation to my Email-swasamae@yahoo.com
I have posted this for our Hotel Mangement colleagues.
Sivakumar .JJ college of Arts and Science Silattur ,Contact Me for F&B Presentation to my Email-swasamae@yahoo.com
https://aboutme.google.com/u/0/#profile_photo
https://www.facebook.com/profile.php?id=100004368097467
Beverage & Food World is a journal devoted to the processed food industry in India. The journal purveys information on processing / packaging of food & beverage products & processes manufactured in India. Every issue carries articles / papers by leading food scientists and technologists as well as a Buyers' Guide to locate suppliers of machinery, equipment and ancillaries & also additives & ingredients, which are used in the manufacture of processed food and beverage products. Regular features include 'International / Indian News & Notes', 'Company News', 'Product Reviews', 'International / Indian Fairs & Exhibitions', 'Book Reviews' and a Buyers' Guide.
A training for new staff who will learn....
*The importance of Personal Hygiene
and Grooming
*Hotel Grooming Standards
*How to wash hands correctly
For more hospitality trainings visit
www.foodandbeveragetrainer.com
RULES FOR WAITER, ATTRIBUTES OF FOOD AND BEVERAGE PERSONNEL, PROFESSIONAL AND HYGIENIC PRACTICES, FOOD AND BEVERAGE KNOWLEDGE AND TECHNICAL ABILITY, SERVICE CONVENTIONS, INTERPERSONAL SKILLS, DEALING WITH INCIDENTS DURING SERVICE, ESSENTIAL TECHNICAL SKILLS, UNDESIRABLE QUALITIES OF WAITER
Factors Affecting Hotel Room Tariff
Establishing The End of the Day
Fixed check-in/chek-out bais-24hrs,night bais
Room rate Designations
MEal plans
Room Tariff card,broucher and its importance
Room tariff fixation-cost based ,Rule of thumb vs Hubbart formula and competiton based ,market based and demand based
Room Designations
Types of Rooms
Room Configurations to suit guest preferences
Numbering of rooms
Room status reconciliation
Room status codes, Discrepancy report.
Glossary of Front Office Terms
Reservation in the hotel industry is defined as ‘blocking a particular type of guest room (e.g., single room, double room, deluxe room, executive room, suite, etc.), for a definite duration of time (i.e., number of days of stay), for a particular guest’.
Guest name and surname
Guest address and telephone number
Company affiliation (if applicable) Expected arrival date
Planned departure date or length of stay
Required room rate Required room type
Room number
Method of payment
Special requests
Signature
Functions Areas of Front Office. (Front of the House and Back of the House Activities)
Different Sections & Layouts of front office and their importance
Co- ordination of front office with other departments
Equipments used in Front office.
Hospitality industry—its origin and growth.
Travel and tourism—their evolution, importance, and related industries.
Evolution and growth of the hotel industry in the world and in India
Classification of Hotels.
Need for organization.
Vision,mission,objective,goal & strategies.
Major departments of Hotels.
Major and minor revenue generating departments
Procedure for receiving message on telephone and in person
paging and types of paging a guest
Handling guest room key cards
Processing of key cards
Handling guest mail
Wake up call
procedure of room change
Guest complaints and types
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
2. ATTRIBUTES OF A WAITER
The quality of service staff in any establishment reflects the
quality of the establishment itself. No matter how good the food and
ambience are, poorly trained, untidy or rude staff can antagonize
customers. On the other hand, if the staffs are well-trained and
efficient, they can, to a certain extent, make up for other
shortcomings in the services provided.
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3. 1) Personal Hygiene and Appearance
· All members of the staff should be well-groomed and clean
at all times, as this gives them a sense of well-being and
confidence to do their job efficiently.
· The hands of the waiting staff should be given special
attention, as they are constantly under the scrutiny of the
guests. Nails should be trimmed, and kept clean. Playing
with one's hair and face should be avoided.
· Chewing gum should be avoided in all public areas of the
hotel.
· Minimum jewellery should be worn by the service staff. A
wrist watch, finger ring and plain earrings (for girls only)
should be permitted.
· If an employee has a skin problem, a doctor should be
consulted immediately
· Uniform should be clean and well-pressed. Shoes should
be properly polished and well-fitting.
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4. 2) Good Conduct
All service staff should be well-mannered and respectful to
guests, and to senior members of the staff. They should be
calm and pleasant, even in the most tiring circumstances.
They
should be able to satisfactorily solve any problem that may
arise. In case of difficulty, a senior and experienced
member of
the staff should be consulted. Tact, punctuality and
honesty
are admirable qualities among service personnel.
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5. 3) Good Memory
A good memory helps to improve performance. It also
helps the service personnel to attend to small but important
details such as remembering a guest's name or his likes and
dislikes regarding food and beverage.
4) Observation
A keen sense of observation and an eye for detail will help
a member of the staff to be more efficient at his job. An ability
to correctly judge people is definitely an advantage. A sense of
anticipation in the service industry is an invaluable quality. The
ability to anticipate what a guest or the management needs,
even before it is asked for creates a very good impression.
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6. 5) Concentration and Skill
Waiting at a table requires concentration and skill. Service
staff should develop a sense of urgency in the performance of
their duties. Good service may not be commented upon, but
bad service is surely noticed and talked about. Service should
be prompt without the show of haste.
6) Salesmanship
Food and beverage service personnel are technical
salespersons; hence they should have a thorough knowledge
of the proper presentation and service of all the food and
beverages served in the establishment. Waiters should be kept
informed by their superiors of deletions or additions to the
menu.
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7. 7) Ability to Assume Responsibility
All service staff should be able to cope up with the
demands of the job and possess the ability to assume
responsibility. They should be loyal to their employers,
responsible to the guests and friendly towards their
Fellow workers. They should not consider any job as
menial, and should be willing to perform all kinds of
jobs efficiently. This will help the service staff to grow
in their careers and at the same time enhance the
image of the establishment in the eyes of the guests.
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8. 8) Maximise Revenue
Cutting down on costs and maximising the revenue of the
establishment should be of prime objective to all members of
the staff, even to those in junior positions.
9) Punctuality
Punctuality is all-important. If staff is continually late for
duty, it shows a lack of interest in his work and a lack of
respect for the management and customers.
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9. 10) Local Knowledge
In the interest of customers, the staff should have a certain
knowledge of the area in which they work so that they may be
able to advise the guests on the various forms of entertainment
offered, the best means of transport to places of interest and
so on.
11) Personality
Staff must be tactful, courteous, good humoured and of an
even temper. They must converse with the customer in a
pleasing and well-spoken manner and the ability to smile at the
right time.
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10. 12) Attitude to Customers
The correct approach towards the customer is of the
utmost importance. The staff must not be servile, but should
anticipate the customer's needs and wishes. A careful watch
should be kept on customers at all times during the service
without staring. Care should always be taken when dealing
with difficult customers. (There is really no such thing as a
'difficult' customer – they are normal people whom one is
uncertain how to deal with.) Staff should never argue with
customers as this will only aggravate the situation. All
complaints should he referred to someone in authority in the
food service area.
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11. 13) Honesty
This is all-important for the staff in dealings with both the
customer and the management. If there is trust and respect in
the triangle of staff, customer and management relationships,
then there will be pleasant work atmosphere which encourages
efficiency and a good team spirit among the food and beverage
service operators.
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