Presentation Motivational leadership in the hospitality industry

1. Sourav Tibrewal
Cyril Victor
Chandrakant Ezong
Savio Mondal
Binay Kumar Prasad
Pousali Mukherjee

2. 
 Motivation is the process that account for an
individual‟s intensity, direction and persistence of
effort toward attaining a goal.
KEY ELEMENTS
 Intensity: Degree of effort a person is putting.
 Direction: Positive and direction.
 Persistence: A person‟s ability to keep on trying.
Motivation

3. 
Hyatt Regency Kolkata

4. Hotel Overview
 Hyatt Regency Kolkata is a luxury business hotel in
Kolkata (or “Calcutta”), India. Being the first five-star
hotel in Salt Lake City, it is also acclaimed as one of
Kolkata‟s favorites. The hotel creates the feel of a private
cocoon away from the complexities of modern living
without giving up any of its luxuries.
 Saddled between Netaji Subhas Chandra Bose Airport
and Howrah Railway Station which lie just 11 km (7
miles) to either side, Hyatt Regency Kolkata enjoys a
prime location near the city‟s IT hub and is a preferred
business destination of East India.
Hyatt Regency Kolkata

5. 
Mr. Suprabhat Bannerjee

6. 
 Name- Suprabhat Bannerjee
 Age- 44
 Marital Status- Married
 Education- Graduate(hons)
 Professional Qualification- Diploma in Social
Work(DSW),L.L.B.
 Previous job experience- Maruti chemicals, Kanodia
jute industry, Punj ltd construction company,
Genpact
Interview with the
director of H.R

7. 
 One has to lead by examples- have proper domain
knowledge over your area.
 One has to remain accessible at all times
 You can‟t earn respect by bossing over them but by
your action.
How to motivate one‟s
subordinates

8. 
 Build up a rapport with your subordinates.
 Organize informal gathering like picnics, dinners
get-togethers etc.
 Talk about other things besides official work.
 If anyone asks for suggestions to solve their personal
problems then only help them out
How can one motivate
others

9. 
 Always change your approach and techniques for
motivating others depending upon situation and
circumstances.eg: if someone is depressed one
shouldn‟t ask direct questions, it often has a
tendency to „boomerang‟.
 Remember the mantra- always keep your employees
happy.
Use of techniques for
motivation

10. 
 First of all call him/her and inform him/her the
reason for it in private.
 Explain the work process again and take a feedback
as to what is the problem
 Try to answer all their queries and be encouraging
 However even after repeated warnings if no
improvement is seen then very politely inform them
if they deem themselves not fit for the current
designation then the time has come for them to part
ways.
How to deal with non
performers

11. 
 In his 13 year carrier Mr. Bannerjee has found the
techniques which he uses to be most optimal, barring
a few exceptions .
Any constraints on
using these techniques

12. 
 On a scale of 10 he gives it a 10 in relation to
importance as without teamwork nothing can be
accomplished. It is not possible to run the
department on his own. 'A H.R by himself cannot
accomplish anything without the help of his team
members‟ said Mr. Banerjee.
Importance of teamwork

13. 
 Pays according to the Industry‟s standard.
 It‟s a private organization , he cannot pay that
amount of salary where in he is not earning that
much of revenue.
 If he is not able to pay according to industry‟s
standard then he may not be able to get good man
power and talents for the organization.
Compensation paid to
the subordinates

14. 
 According to Mr. Banerjee, encouragement is directly
related to nature. It depends on a person‟s approach
and mentality towards life.
 If he does similar things and activities for his
subordinates, that can be monotonous.
 Depending on the situation, time and nature he
changes his techniques to encourage his
subordinates.
Changes in Techniques
of Encouragement

15. 
 He will speak to those persons who are not
comfortable working with each other.
 He will find out the reason behind their
unhappiness.
 If the reason is personal then he will advise them not
to bring their personal matters into their professional
life.
 He can transfer them to other departments where
they will not be working together. In this way he will
tackle the situation.
Handling problems in a
group

16. 
 Communication is the most important aspect in this
kind of service oriented business. If there is a
communication gap then the organization will not be
able to survive.
 A proper communication channel should always be
present between a person who is at the entry level or
at the top level.
 The employees should know what is happening
inside the company as well as the position of the
company in the market.
Importance of
Communication

17. 
 This will bring confidence in them and they will feel
that they are a part of this organization.
 They may feel alienated from the organization if
there is an obstacle in communication with the
higher authorities.
 In this situation their productivity may go down and
they may not perform well. If they don‟t perform
well your organization will lose the grip in the
market.
Importance of
Communication

18. 
DATE:_22/09/12
NAME: Suprabhat Banerjee
AGE: 44
MARITAL STATUS: Married
EDUCATION: B.A Graduate
PROFESSIONAL QUALIFICATION: Diploma in Social Work(DSW),L.L.B.
DESIGNATION: HR Manager
EXPERIENCE IN PREVIOUS JOBS (IF ANY):
Maruti chemicals, Kanodia jute industry, Punj ltd construction company, Genpact
AS A GROUP LEADER HOW DO YOU MOTIVATE YOUR SUBORDINATES ?
One has to lead by example, if you can do it, so can others.
You can’t motivate others by bossing over them at all times.
Use non fromal get togethers. Friendly approach.
WHAT WAYS YOU ADOPT TO MOTIVATE THEM ?
Don’t follow any ways, change according to the case and situation.
Remember the ‘mantra ‘ at all times- always keep your subordinates happy.

19. 
 DO YOU USE THE SAME TECHNIQUES OR DIFFERENT ONES IN
DIFFERENT SITUATIONS? IF YES, HOW? As said earlier, no fixed
ways of motivation is followed. It all depends on the situation.
 IN YOUR GROUP IF ANY MEMBER DOESN‟T OR CAN‟T
PERFORM WELL, HOW DO YOU HELP HIM/ HER?
 Call him and explain the work again. If the employee contiues
in the same way, then I assertively tell him to part ways.
 WHAT ARE THE CONSTARINTS YOU FACE WHILE USING
THESE TECHNIQUES?
 I have found my techniques to be most optimal , ( barring a few
exceptions.)
I

20. 
 IN ORDER TO MAKE YOUR SUBORDINATES WORK WELL,
WHAT KIND OF COMPENSATION IS GIVEN?
 I pay according to the industry standard.
 DO YOU CHANGE THE WAYS OF ENCOURAGING YOUR
EMPLOYESS TIME TO TIME? DO YOU CHANGE THEM
FROM SITUATION TO SITUATION?
 It depends on the person‟s mentality and approach toward life.

21. 
 Need for Achievement : Mr. Banerjee would not
accept anything but the highest standard from his
employees.
 Need for power: Mr. Banerjee also ensures that the
employees working under him adhere to the rules.
 Need for affiliation: We found that Mr. Banerjee has
a need for close relationship with his employees.
David Mc Clelland‟s theory
of Needs

22. 
 Hygiene factors : Mr. Banerjee placed a lot of
emphasis on career and not only on basic salaries.
 Motivation factors : If you have an encouraging boss
then the employees are motivated.
Herzberg‟s Two factor
theory

23. 
 Name of the manager : Mohan Pandey
 Age- 52
 Marital Status- Married
 Education- Graduate(hons)
 Professional Qualification- M.B.A
 Previous job experience- He was the supervising
officer in India Hotel, Bangalore.
Nandan
Park, Trivandrum

24. 
 Weekly meeting ( formal) with all the subordinates.
 Divides the team into different groups.
How to motivate one‟s
subordinates

25. 
 Team work is important but communication is also
important t work in a team.
 Make different groups every week and assign
different jobs.
Importance of Team
work

26. 
 Communication plays a vital role.
 Motivates their subordinates to communicate freely.
Importance of
Communication

27. 
 Reviews the improvements of each of his
employees on a weekly basis.
 Gives extra incentives at the end of the month. This
motivates them to perform well.
Compensation paid to
the subordinates

28. 
He changes his technique according to the situation.
Changes in techniques
of encouragement.

29. 
 Calls the whole group involved.
 Asks them to keep their personal problems outside
the office premises.
Handling problems in a
group

30. 
Contrast between the
two managers
Hyatt Regency
 Calls only the
concerned party.
 He believes in mixing
up with the employees.
 He pays compensation
to the employees
according to industry‟s
standards.
Nandan Park
 Calls the entire group.
 He does not believe in
interfering in personal
life of his employees.
 He pays monthly
incentives as well.

31. 
 So to promote all round motivation in this kind of
industries there must be a cordial relation and
proper delegation of authority among the staffs and
the top level managers so that a canopy of business
promotion can be geared up.
Conclusion

32. 
Campus
Ahmedabad Campus: Karnavati Knowledge Village, A/907,Uvarsad,
S.G.Highway, Gandhinagar
Kolkata Campus: Infinity Benchmark Tower 10th Floor, Plot - G1, Block -
EP& GP, Sec - V, Salt Lake, Kolkata.
Reg. Office: 407, Zodiac Square, 4th Floor Opp. Gurudwara, S.G. Road,
Bodakdev, Ahmedabad.

33. 