The document discusses the operation of the front office department at the Radisson Blu Water Garden Hotel in Dhaka, Bangladesh. It provides an overview of the hotel, describing its facilities, 200 rooms, restaurants, pools, and conference space. It outlines the front office department's responsibilities, including reservations, reception, concierge services, and accounting. The document discusses the front office organization chart and the roles of the front office manager, reservation manager, desk clerks, and other positions. It also maps out the guest cycle and front office processes from pre-arrival to departure.

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“Operation of Front Office department
in the Radisson Blu Water Garden
Hotel Dhaka”
Operation of Front Office department in the Radisson Blu Water
Garden Hotel Dhaka

3. Name ID Program
MD AL AMIN KHAN 11211015 BATHM
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4. Introduction .
 A Brief Overview of Radisson Blu Water Garden
Hotel Dhaka
 Mission of the Radisson Blu Water Garden
Hotel Dhaka
Facilities of Radisson Blu Water Garden Hotel
Dhaka.
Overall activities of front office .
Organization chart of front office
Operation of front office department.
Operation of Front Office department in the Radisson Blu Water
Garden Hotel Dhaka
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5. Topical Coverage
 Duties and Responsibilities Performed During
Internship in front office department.
Objective of the Report
Scope of the Study
 Methodology
Limitation of the Report
 Finding of the Report
 Recommandations
 Conclusion
Question and Answer sassions
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Operation of Front Office department in the Radisson Blu Water 5
Garden Hotel Dhaka

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Introduction
•Hotel industry was organized in the 6th century BC.
•A Hotel is hospitality organization that provides a full
measure of the facilities as food, accommodation
transportation entertainments or health care belongs
to the hospitality industry.
•A Hotel is a home away from home.
• The British law defines a Hotel or Inn as a place
where a bonafide traveler can receive food and shelter
provided he/ she is in a position to pay for it and is in a
fit condition to be received.
Operation of Front Office department in the Radisson Blu Water
Garden Hotel Dhaka

7. A Brief Overview of Radisson BluWater Garden Hotel Dhaka
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• One of the leading, full-service global hotel companies
with more than 420 locations in 73 countries.
•The first Radisson Hotel was built in Minneapolis,
Minnesota in 1909.
•The hotel was purchased by Curt Carlson (1914–1999) in
1962, and is still owned by his Carlson Companies.
•Radisson Blu Water Garden Hotel Dhaka is located on the
Airport road (5km from the main international Airport).
•Has express check out, late check out, one touch service.
•Provide 100% guest satisfaction service.
Operation of Front Office department in the Radisson Blu Water
Garden Hotel Dhaka

8. Mission of the Radisson BluWater Garden Hotel
Dhaka.
They deliver genuine hospitality by anticipating guest expectations with
our “Yes I Can” attitude. they promote professionalism and encourage
growth to achieve our financial objectives.
Radisson Goal
“Our goal at Radisson is 100% guest satisfaction. If you are not
satisfied with something, please let us know and we’ll make it right
or you won’t pay.”
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Operation of Front Office department in the Radisson Blu Water 12
Garden Hotel Dhaka

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•200 rooms including 5 suites
•All rooms featuring large work areas with
high-speed internet, in-room safe, mini bar,
tea/coffee making facilities, ironing facilities
and dedicated port of laptop connection
•Radisson Business Class floor
•Wireless internet connection in public areas
•3 restaurants, 2 lounge bars, and a café/deli.
•Internationally managed spa with 8 treatment
rooms and health club
2 swimming pools, tennis court, access to
adjacent
Operation of Front Office department in the Radisson Blu Water
Garden Hotel Dhaka

10.  golf course & jogging track on premises’.
 Business centre with boardrooms &
secretarial services
 24 hour reception/ concierge and room
service
 Largest conference, meeting & function
facilities in the country
 Under cover & outdoor car parking facilities
 Hotel installed with safety & security
equipment including fire & smoke detectors,
fire sprinkler, electronic door locks, cctv.
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operating and monitoring the reservation
system
developing and operating an effective
communication system with front office staff
and other department directors;
supervising daily registrations and
checkouts
overseeing and developing employees
establishing in-house sales programs at the
front desk
preparing budgets and cost-control systems
forecasting room sales; and maintaining
business relationships with regular
corporate and community leaders.
Operation of Front Office department in the Radisson Blu Water
Garden Hotel Dhaka

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Typical duties of front office manager
Operation of Front Office department in the Radisson Blu Water
Garden Hotel Dhaka

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Organization chart of front office in Radisson blu
General
manager
Asst. general
amanger
Front office
manager
Reservation
manager
Cashier
Desk clerk
Room key
clerk
Concierge
Bell staff
Telephone
operator
Elevator
Operation of Front Office department in the Radisson Blu Water
Garden Hotel Dhaka

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Machine name purpose Machine name Purpose
Computer Make reservation Bell To call
Treasure box Take money Printer To print
Trolley take guest’s baggage Photo copier Photo copy
Phone PABX To call PMS application to operate hotel
CRS communicate overall Metal indicator security

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The front office operation
Reservation
Reception
Concierge
Information
Account
Telephone

16. Pre arrival
Guest
cycle
Arrival
Occupancy
Departure
Reservation
type
• Guaranteed
• Non
guaranteed
• Confirmed.
Reservation
terminology
• overbooking
• Walk
• No show
• Time limit
• Turn away
• Stay over,
over stay
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Garden Hotel Dhaka

17. Broad Objectives:
The major intent of this study is to analyze and
identify the overall operation of front office
department..
Find out the prospect of this hotel by the front office
department.
Specific Objectives.
How to provide the guests' satisfaction.
How I can develop our working skill.
Learn about reservation system.
 Learn about software base PMS application.
 How to prepare gust bill.
Getting a brief idea about this organization.
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Operation of Front Office department in the Radisson Blu Water
Garden Hotel Dhaka

18. The report has been prepared to fulfill the requirement of the internship
program of College of Tourism and Hospitality Management, International
University of Business Agriculture and Technology (IUBAT).
The report is organized about the activities of front office department in
Radisson blu Dhaka. Since the ultimate objectives of this report is to
explain the activities of various problems required to fulfill the exclusive
study at Radisson blu Dhaka. So the scope of this practicum report is
limited to the explanation of the activities. Every detail of the report is
addressed and presented very nicely and followed by appropriate
concluding remarks and action oriented recommendations.
Operation of Front Office department in the Radisson Blu Water
Garden Hotel Dhaka
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19. Primary Data:
I collect maximum information from our own experience.
I discussed with Manager, Supervisor, Coordinator, senior room attendant
also with other. associate those who are involved with this hotel.
I collect some information by face to face talking with the authority.
In one language I can say we discussed with top to bottom level in this
hotel.
Secondary Data:
I collect some data from organizational annual report.
I collect some data from their organizational website.
I collect some data from Radisson associate knowledge book.
Some data collect from associate hand book.
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Operation of Front Office department in the Radisson Blu Water 42
Garden Hotel Dhaka

20. In spite of related peoples willingness in front office Department I could
not avail the full concentration as I supposed to have. On the way of my
study, I have faced the following problems that may be termed as the
limitations/shortcoming of the study.
Not-available of sufficient written documents in front office Department
to give a comprehensive view.
Lack of sufficient information on front office Department organization
website.
Lack of time of the busy key persons, necessary data collection.
Some useful information cannot be expressed in this report for the reason
of Confidentiality. 20
Operation of Front Office department in the Radisson Blu Water
Garden Hotel Dhaka

21. During our training period we found that, front office
Department is very strong in Radisson blu hotel Dhaka.
They have the huge manpower in the front office Department.
The entire Associate in front office Department is very much
experienced and qualified.
In front office Department they are following some rules and
regulation which is provided by the Carlson Company.
Some time I saw some of them they try to dominate us.
When I work in front desk saw that receptionist they are
enough knowledgeable in this area.
In front office area there are high risks for associate because all
responsibility of billing are in their hand.
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22. As a trainee we cannot make any recommendation but we can share our
opinion. In below we will share some opinions-
If they arrange some extra training facilities for their trainee that will be
helpful for them.
There have some Associate they should maintain good behavior with all
trainees that will increase the output of the Hotel.
 If they arrange a trolley facility inside the room that will be reduce room
setup time. At a time labor cost will be reduced.
They need think more about their safety and Security.
Operation of Front Office department in the Radisson Blu Water
Garden Hotel Dhaka
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23. Radisson provides genuine hospitality by anticipating guest expectations
with their attitude . Here I describe guest registration, find out occupancy
rate, average daily rate responsibility of front office service personals and
interdepartmental communication in hotel. Especially hotels play an
important role in the field of promotion of hospitality, encouragement of
entrepreneurship.
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Operation of Front Office department in the Radisson Blu Water
Garden Hotel Dhaka

24. Have you any Query--???
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