This document provides a table of contents and descriptions for training programs offered by E Sun Hospitality Consultancy. The trainings cover a range of topics including:
- General hotel core soft skills like conversational skills, writing, communication, and computer skills.
- Hotel management topics such as food and beverage management, hospitality management skills, and statistics.
- Hotel communication essentials like professional skills, conversational English, and corporate communication.
- Other topics include leadership, time management, sales, and specialized courses. Most programs are 1-3 days and cover concepts from the US and other regions to provide innovative solutions for the hospitality industry.
Get this Hotel Housekeeping Training Manual from here: http://www.hospitality-school.com/training-manuals/housekeeping
Download free sample copy from here: https://www.dropbox.com/s/uzocqmfaoot53vc/Hotel%20Housekeeping%20-%20Preview%20Copy.pdf
Read 160+ free hotel management training tutorials from here: http://www.hospitality-school.com/free-hotel-management-training
Alternaty is a boutique real estate firm providing a suite of consulting services throughout the development lifecycle. Headquarter in HCMC Vietnam, with associates in Thailand, Myanmar Indonesia and the Maldives.
Our team has 17 years of combined experience in the real estate industry with an extensive track record in hotel and resort advisory in Indochina Region.
At Alternaty, our Hotel Pre-opening and Operational Review services are specifically tailored to the needs of the Hotel Owner, where our goals are exactly aligned with the Owner. This means we have a common target in terms of standards, revenue, and most importantly, in terms of costs.
We refer to our Hotel Pre-opening and Operations Services as “Owner Representation”, whereby our support is given at every point of operation or construction both for internal departments (front office, HR, housekeeping etc) and for external service providers (sale and marketing, branding firms, franchise companies etc).
Please visit our blog for latest exclusive releases http://blog.alternaty.com/
See you!
Get this Hotel Housekeeping Training Manual from here: http://www.hospitality-school.com/training-manuals/housekeeping
Download free sample copy from here: https://www.dropbox.com/s/uzocqmfaoot53vc/Hotel%20Housekeeping%20-%20Preview%20Copy.pdf
Read 160+ free hotel management training tutorials from here: http://www.hospitality-school.com/free-hotel-management-training
Alternaty is a boutique real estate firm providing a suite of consulting services throughout the development lifecycle. Headquarter in HCMC Vietnam, with associates in Thailand, Myanmar Indonesia and the Maldives.
Our team has 17 years of combined experience in the real estate industry with an extensive track record in hotel and resort advisory in Indochina Region.
At Alternaty, our Hotel Pre-opening and Operational Review services are specifically tailored to the needs of the Hotel Owner, where our goals are exactly aligned with the Owner. This means we have a common target in terms of standards, revenue, and most importantly, in terms of costs.
We refer to our Hotel Pre-opening and Operations Services as “Owner Representation”, whereby our support is given at every point of operation or construction both for internal departments (front office, HR, housekeeping etc) and for external service providers (sale and marketing, branding firms, franchise companies etc).
Please visit our blog for latest exclusive releases http://blog.alternaty.com/
See you!
Ppt on industry etiquettes and hospitality conductsmanoj sharma
Tourism & Hospitality Industry Etiquettes and Hospitality conducts Etiquette and Manners While interacting with GUEST,
E-mail etiquette, Telephone etiquette.
Opening a hotel is a unique experience and to ensure a successful launch it is important that the pre-opening team is provided all necessary training support. All team members need to understand the strategy, embrace the company’s identity and prepare themselves for the hotel’s opening.
Best Events “Training Package for Pre-opening Hotels’” is a multi tiered approach to train the team members on necessary knowledge and skills in delivering the brand promise. The objective will be to train and support the pre-opening team members in the intricacies of a startup hotel operation along with various functional trainings, people development skills etc.The pre-opening training program which HVS PSD recommends is in five modules. Each module has their own roll out plan coupled with competency based training assessments.
What is a Complaint?
Guest Complaint Cycle
Do's & Dont's While Handling a Complaint
Reason for Guest Complaints
Normal Reaction to Complaints
Types of Guest Complaints
Benefits of Complaints
Types of Complaint Guests
Importance of Customer Service
Benefits of Customer Recovery
These hospitality soft skills involve not only direct interaction with clients, but also the management of teams whose goal is to satisfy customers in what is most decidedly a labor-intensive industry.
Important aspects of Training in hotel industryRasika Salodkar
This is a presentation related to training in Hotel Industry. the challenges involved in it and the parameters to be considered for training in hotel industry.
Ppt on industry etiquettes and hospitality conductsmanoj sharma
Tourism & Hospitality Industry Etiquettes and Hospitality conducts Etiquette and Manners While interacting with GUEST,
E-mail etiquette, Telephone etiquette.
Opening a hotel is a unique experience and to ensure a successful launch it is important that the pre-opening team is provided all necessary training support. All team members need to understand the strategy, embrace the company’s identity and prepare themselves for the hotel’s opening.
Best Events “Training Package for Pre-opening Hotels’” is a multi tiered approach to train the team members on necessary knowledge and skills in delivering the brand promise. The objective will be to train and support the pre-opening team members in the intricacies of a startup hotel operation along with various functional trainings, people development skills etc.The pre-opening training program which HVS PSD recommends is in five modules. Each module has their own roll out plan coupled with competency based training assessments.
What is a Complaint?
Guest Complaint Cycle
Do's & Dont's While Handling a Complaint
Reason for Guest Complaints
Normal Reaction to Complaints
Types of Guest Complaints
Benefits of Complaints
Types of Complaint Guests
Importance of Customer Service
Benefits of Customer Recovery
These hospitality soft skills involve not only direct interaction with clients, but also the management of teams whose goal is to satisfy customers in what is most decidedly a labor-intensive industry.
Important aspects of Training in hotel industryRasika Salodkar
This is a presentation related to training in Hotel Industry. the challenges involved in it and the parameters to be considered for training in hotel industry.
How To Be A Successful Hotel General ManagerHotelCluster
Working as a General Manager of a hotel is indeed an important position. It is your job to ensure that the hotel runs efficiently and generates profits. If you want to be successful as a General Manager, you need to take a few strategic steps to ensure your hotel runs profitably during peak seasons as well as during the times when the occupancy is low.
THE ESSENTIALS IN HOTEL OPENINGS - Part IAhmet Seymen
This particular work reflects my experience gained during the opening of hotels in Turkey. It is only limited and covers the projects which I was directly involved in. Hence, does not reflect other projects and should not be generalized for the Turkish hotel industry.
I hope that it can be used as a tool or an indicator by investors and hotel professional as well as students from around the world.
How to Handle Guest with Complaints in HotelHotelCluster
The key to running a successful hotel is customer service. A big part of this is addressing customer complaints and ensuring that these complaints are resolved to the customer’s satisfaction. Successful resolution will have a positive effect on the customer, who will be more conducive to returning to the hotel in the future, as the way the complaint was handled and resolved makes the customer feel special and shows him that the hotel is genuinely interested in keeping its customers happy and satisfied.
Standard Operating Procedure (SOP) for Information Technology (IT) OperationsRonald Bartels
Title of SOP
Dates
Issue date
Effective date
Document history
Approvals
Description
Purpose and background
Scope
Definitions
Operations
Maintenance
Projects
Business justification and project request form
Project Lite methodology (mini projects)
Large projects
Fulfilment
Example - Video conferencing
Quality and targets
Vital functions affected by this SOP
Lessons learned
Record and Document Management
References
Standards
Images
Diagrams
Equipment, hardware and software lists
Labelling and naming standards
Checklists
Installation
Configuration
Testing
Financial
Budget exception / deviation
Risk
The CRAMM Risk management methodology
Meerkat Risk Methodology
Information Security
Physical security
Service Continuity
Risk evaluation and control
Business impact analysis
Develop continuity strategies
Emergency response and operations
Developing and implementing the BCP
Awareness and training program
Maintaining and exercising the BCP
Standards and guidelines
Escalations
Roles and responsibilities
The Uberfingers team leaders dashboard
Shifts
Training
Monitoring requirements
Change
Stakeholders
Request for change
Apply for testing
Configuration management database
Impact and risk assessment
Change Advisory Board (CAB)
Installation in testing
Test installation review
Testing in progress
Operational acceptance phase
Ready for live
Implementation in live
Go Live acceptance
Live
Integration with Service Desk
Change types
Vendors
Review and evaluation of vendors
Maintenance
Warranty
Handling Incidents and Troubleshooting procedures
The Expanded Incident Lifecycle
Service review
Meetings
Previous period
Performance review
Current issues
Peripheral issues
Grading of service desk interaction
Grading of service desk escalation
Checklist for SOP
Addendum
Service catalogue
Operation Manager, Budget Hotel Manager, resort ManagerRajesh Rajhans
Dear Sir/ Madam,
Greetings..!!
I have been working in the Hotel industry in the position of a Resident Manager.
I have done my Diploma in Hotel Management from Srinivas College of Hotel Management from (Karnataka).
I have a total experience of 14 years in the Hotel industry and Presently working with Pacific Hotel as a Resident Manger, Gurgaon.
My job responsibility includes managing all the operations of the hotel and ensuring that the staff is carrying out their duties efficiently so that the customers are satisfied.
I believe that my work experience will be a benefit for your esteemed organization.
Tutorial introduction to revenue management for hotels hospitality seminar w...TOMEU PONS
New version: https://es.slideshare.net/tomeupons/advanced-revenue-management-for-hotels-1-lisbon-2016-english
The main objective of this seminar is to understand the purpose of revenue management in both technological and commercial terms.
With this information, a hotel can evaluate, develop and optimize its pricing strategy with the goal of maximizing profits.
Revenue Management is a method of managing sales of hotel inventory by applying yield management techniques.
Basic elements of Revenue Management used to manage inventory:
Historical data – statistics, demand and trends
Forecasts
Price management tools
Overall strategy
Pricing policies
The main factors in setting prices are:
Production costs
Market
Competition
Demand
Product positioning
tutorial Introduction to Revenue Management for Hotels Hospitality seminar- what is revenue management in hotel industry course
Powerful Business Communication & Presentation Skills 10 - 11 December 2014 K...360 BSI
Powerful Business Communication & Presentation Skills™ teaches participants to fully engage their audience by using professional communication and speaking skills. This program focuses on overcoming barriers to communication and using positive communication techniques along with structure, visual and vocals presentation skills
Benefits:
- Work Easily with Differing Personalities
- Eliminate Unproductive Communication
- Master Positive Communication Skills
- Organize Presentations for Impact
- Overcome Nervousness
- Engage Audiences
- Maximize the 5 P’s of Vocal Power
- Highlight Key Points with Gestures
- Convey Confidence with Your Body
DAY ONE
COMMUNICATION SKILLS
Mastering Different Personality Styles
Overcoming Barriers to Communication
Paraphrasing for Clarity
Empathizing for Connectedness
Separating Fact From Fiction
Discovering with Powerful Questions
Listening with Improved Results
Requesting for Positive Gain
DAY TWO
ART OF PERSUASION
Presenting a Benchmark
Creating Audience Receptivity
Setting Direction with Organized Structure
Infusing With Enthusiasm
Persuading with Voice
Influencing with Your Body Language
Highlighting with Gestures
Contact Kris at kris@360bsi.com for further details and to book your seats.
Skyrocket training provides top notch quality, cost effective, short courses to corporates and individuals. Flexible enough to assist in implementation of corporates Training plans as well as to manage last minute requirements
Our Trainers are top quality, multilingual, and we take quality assurance very seriously to ensure you get the most of our Training
Effective Communication & Presentation Skills™ is an experiential workshop that teaches participants to fully engage their audience by using professional communication and speaking skills. This program focuses on overcoming barriers to communication and using positive communication techniques along with structure, visual and vocals presentation skills.
WORKSHOP BENEFITS
-Work Easily with Differing Personalities
-Eliminate Unproductive Communication
-Master Positive Communication Skills
-Organize Presentations for Impact
-Overcome Nervousness
-Engage Audiences
-Maximize the 5 P’s of Vocal Power
-Highlight Key Points with Gestures
-Convey Confidence with Your Body
Effective Report Writing™ is a dynamic training session that helps participants communicate better in professional business & report writing. Whether you write memos, reports, emails or promotional literature, your writing says a lot about you.
Focusing on key goals of saving time and improving the quality of business writing, this 2 day program includes instruction in a five step professional writing system which produces quality business documents.
BENEFITS OF ATTENDING:
-Improve your writing confidence
-Understand & engage your global audience
-Learn to get started quickly
-Organize messages effectively
-Save time completing writing projects
-Overcome writing obstacles
-Energize your writing with word choice
-Persuade readers to take action
-Understand the power of visuals
-Get handy reference checklists
Contact kris@360bsi.com to register today.
Effective Communication & Presentation Skills & Report Writing 04-07 April 20...360 BSI
Effective Communication & Presentation Skills™ is an experiential workshop that teaches participants to fully engage their audience by using professional communication and speaking skills. This program focuses on overcoming barriers to communication and using positive communication techniques along with structure, visual and vocals presentation skills.
WORKSHOP BENEFITS
-Work Easily with Differing Personalities
-Eliminate Unproductive Communication
-Master Positive Communication Skills
-Organize Presentations for Impact
-Overcome Nervousness
-Engage Audiences
-Maximize the 5 P’s of Vocal Power
-Highlight Key Points with Gestures
-Convey Confidence with Your Body
Effective Report Writing™ is a dynamic training session that helps participants communicate better in professional business & report writing. Whether you write memos, reports, emails or promotional literature, your writing says a lot about you.
Focusing on key goals of saving time and improving the quality of business writing, this 2 day program includes instruction in a five step professional writing system which produces quality business documents.
BENEFITS OF ATTENDING:
-Improve your writing confidence
-Understand & engage your global audience
-Learn to get started quickly
-Organize messages effectively
-Save time completing writing projects
-Overcome writing obstacles
-Energize your writing with word choice
-Persuade readers to take action
-Understand the power of visuals
-Get handy reference checklists
Contact kris@360bsi.com to register today.
Effective Communication & Presentation Skills™ is an experiential workshop that teaches participants to fully engage their audience by using professional communication and speaking skills. This program focuses on overcoming barriers to communication and using positive communication techniques along with structure, visual and vocals presentation skills.
WORKSHOP BENEFITS
-Work Easily with Differing Personalities
-Eliminate Unproductive Communication
-Master Positive Communication Skills
-Organize Presentations for Impact
-Overcome Nervousness
-Engage Audiences
-Maximize the 5 P’s of Vocal Power
-Highlight Key Points with Gestures
-Convey Confidence with Your Body
Effective Report Writing™ is a dynamic training session that helps participants communicate better in professional business & report writing. Whether you write memos, reports, emails or promotional literature, your writing says a lot about you.
Focusing on key goals of saving time and improving the quality of business writing, this 2 day program includes instruction in a five step professional writing system which produces quality business documents.
BENEFITS OF ATTENDING:
-Improve your writing confidence
-Understand & engage your global audience
-Learn to get started quickly
-Organize messages effectively
-Save time completing writing projects
-Overcome writing obstacles
-Energize your writing with word choice
-Persuade readers to take action
-Understand the power of visuals
-Get handy reference checklists
Contact kris@360bsi.com to register today.
PetroSync - Emotional Intelligence for Effective Work PerformancePetroSync
In order for your organization to tap the potential of its human resources, developing the employees’ capability to think effectively and creatively will be the ultimate goal. They will be able to plan, generate new ideas, make decisions, solve problems etc. with clarity and confidence if given the right fundamental thinking tools. Mind Mapping is a revolutionary method of assessing intelligence developed during 40 years of research by TONY BUZAN. His startlingly innovative MIND MAPS along with his concepts of MENTAL LITERACY have altered the way millions of people approach thinking today. Employees who are able to innovate corporate improvements are those who have learned how to harness the awesome capacity of the human brains.
Powerful Business Communication & Presentation Skills 16 - 17 April 2014 Doha...360 BSI
Powerful Business Communication & Presentation Skills™ teaches participants to fully engage their audience by using professional communication and speaking skills. This program focuses on overcoming barriers to communication and using positive communication techniques along with structure, visual and vocals presentation skills
Benefits:
- Work Easily with Differing Personalities
- Eliminate Unproductive Communication
- Master Positive Communication Skills
- Organize Presentations for Impact
- Overcome Nervousness
- Engage Audiences
- Maximize the 5 P’s of Vocal Power
- Highlight Key Points with Gestures
- Convey Confidence with Your Body
DAY ONE
COMMUNICATION SKILLS
Mastering Different Personality Styles
Overcoming Barriers to Communication
Paraphrasing for Clarity
Empathizing for Connectedness
Separating Fact From Fiction
Discovering with Powerful Questions
Listening with Improved Results
Requesting for Positive Gain
DAY TWO
ART OF PERSUASION
Presenting a Benchmark
Creating Audience Receptivity
Setting Direction with Organized Structure
Infusing With Enthusiasm
Persuading with Voice
Influencing with Your Body Language
Highlighting with Gestures
Contact Kris at kris@360bsi.com for further details and to book your seats.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
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"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
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Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
1. 1
E SUN HOSPITALITY CONSULTANCY MSIA S/B
HQ : 24-4 Jalan 14/22, 46100 Petaling Jaya, Selangor, Malaysia TEL: +603 7954 9270 FAX +603 7954 9269 Email: training@ eshoc.com
URL www.eshoc.com SMS: +6012 6755 327
2. 2
E Sun Company Profile (3)
Why E-Sun Is Your Preferred Choice (4)
A. GENERAL CORE SKILL (5)
Conversational Skill
Writing Skill
Communication
Mind Matters
Computer Skill
Team Building/Miracle Series
Leadership
Super Sales
Other Skills
B. HOTEL MANAGEMENT TRAINING (9)
C. HOTEL COMMUNICATION ESSENTIALS (10)
D. HOTEL CUSTOMER SERVICE (11)
E. THE CUSTOMER (13)
F. F & B OUTLETS (14)
G. HOTEL FINANCE/REVENUE/PROFIT (16)
H. MIRACLE CAMPS (17)
I. WINE & BAR (17)
J. SPECIALTIES (17)
K. OUR CORPORATE &GOVERNMENT CLIENTS (18)
TABLE OF CONTENTS
Page No
3. 3
E SUN TRAINING WING merely provides in-depth management solutions, state of the art system analysis, cutting edge ideas and innovative concepts for
restaurant/ hospitality operators, regulators and investors. We are based in a satellite city of Petaling Jaya in the Metropolitan of Kuala Lumpur, Malaysia.
E SUN TRAINING WING extends unique consulting advisory and training ideas for restaurant/hospitality establishments with innovative solution from America and
other regions. Our consultants have combined of half a century hands on experience in the field from every level of restaurant/hospitality operation and academic.
Our views and consultations are multi angled, as we know a successful hospitality/restaurant operation depends upon sound business decisions, clear concept,
direct vision, trained employees, targeted marketing and customers’ absolute satisfaction.
E SUN TRAINING WING consultants are very global. We have hands on experience in dealing with western, fusion, and eastern restaurant/hospitality operation &
setup at various stages. Our global hospitality/restaurant networks web, (from Beirut Lebanon, Jacksonville Florida, Wichita Kansas, New York, Tokyo Japan,
Singapore, Siam Rep Cambodia, Chennai India, New Delhi India, Bangalore India, Penang Malaysia, Johor Bahru Malaysia and Kuala Lumpur Malaysia) enable us
to tab into the pool of experts for the best advice, innovative ideas and accurate solutions because;
If your restaurant/hospitality is suffering from the economy down turn, it’s time to turn to ESHOC, a consulting/training company that understands the unique
challenges associated with shrinking profits in the restaurant/hospitality industry in Malaysia and globally as the competition getting stiffer by day. Our collective
50 years of "hands-on" experience with complete and critical understanding of the modern day challenges. We consult/train for every BUDGET level of investments.
E SUN TRAINING WING is changing the very nature of consultancy rendered in Malaysia and globally.
Arun Dorasamy, CEO
Greetings from CEO
E Sun Hospitality Consultancy Malaysia
4. 4
It is Experience and solution based syllabus.
At least 10 years industry experienced trainers ONLY.
Innovative American base approach & concepts ; We Customize the syllabus
100% Money Back Guaranteed or Free Training Session: If the Participant weren’t satisfied with the program:
Interactive and FUN Learning base trainings
Non-Conventional Mind set Training
Training is done in 3 different continent : North American (USA), Europe (UK & Norway) and Asia
(Msia, S’pore, India)
Multi-Lingual Trainers : English, Malays, Tamil, Spanish & Mandarin
Preferred Client Club: Does pay to be our client. We sponsor gifts for employee incentive and development activities. Eg.Flight tickets to Bali,
Cambodia and etc. for employee of the month.
Experience Based
Innovative
Money Back
Guaranteed
Real Life
Industry Based
Trainers
Interactive &
Fun Learning
Methods
Preferred Client
Club Methods
American School
of Thoughts
E SUN GLOBAL TRAINING
5. 5
NO. TOPICS No. Of Days Information/Level Remarks
A. GENERAL HOTEL CORE SOFT SKILLS
1. CONVERSATIONAL SKILL
Business English Series
The training is more into conversational skill and impression by
language. Persuasive, Statement, Sales and Service Concepts.
“Mind Ur Language” English for 101
This training program is for beginners’ level. The goal is to erase the
English anxiety and create an English confident.
Corporate English
This training is accustomed for executive levels and up. Include
various skill of speeches, papers and high level corporate culture
based conversation
24 Session
2hr/Session
2Session/Week
24 Session
2hr/Session
2Session/Week
12 Session
2hr/Session
1 Session/Week
Placement Exam
Required
Emphasis on
Conversation
3 Level- Each level the
proficiency will be tested
and recorded
Locals
Non-English
Speaking
Foreigners or
Locals.
2. WRITING SKILL
Champs; Report Writing & Effective Presentation Skill
To be effective in managerial and executive level positions, this kind
of skill become the bridge of knowledge and performance.
Technical Writing Skill – Simple-Direct – Accurate
The sort of skill is suitable for engineering base environment.
Computer Aided Soft Writing Skill
MS Word-MS Excel – Point _ Advance Level
3 Session
3Session/Month
4 Hours/Session
3 Session
3Session/Month
4 Hours/Session
2 Days
New Program
New program
Executive
Levels
Engineers
For All Rank
6. 6
3.
COMMUNICATION
Highly Effective Communication Concept & Tech System. Level
1,2,3
This is communication of next generation. Technological use with
traditional communication channel with very accurate transfer of
information and intention exactly the way it was intended. American
Innovation in Com Concept
Corporate/Organizational Basic Level of Communication
This training is quite appropriate for trainees and new hires just to
brush off their com skill.
Per Level 1 Day
1 Day
**New: 2009** Executive
Levels
Executive/
Rank & Files
4. MIND Matters
Mind Mapping for Creativity Thinking Skill
Critical and creative thinking is imperative in any field in handling the
challenges and create innovation.
The Art of Listening, Looking & understanding : Mind Science for
Mind Conquer
Listening, looking and understanding do not happen by chance.
Sharpen and conquers the technique will ensure the learning
process at highest and effective level.
Mind Mapping for Doubling Speed Reading, Quick Learning and
Understanding
2 Days
1 Day
1 Day
USA Mind Science
Program
Certified Trainer
Applicable
for all level
Rank & Files
Rank & Files
5. COMPUTER SKILLS
Mastering Microsoft Office
Participants will be expose completely with the essential features
of Excel, Word, Power Point , Access and Outlook
2 Day
Microsoft Certified
Trainers
Extra will be
required for
hardware
rental for in-
house
training
7. 7
6. TEAM BUILDING – MIRACLE SERIES
Miracle Team Building & Attitude Development Camp
Miracle Team Building Workshop
Miracle Professional Excellence
3 Days 2 Nights
2 Days 1 Nite
Signature Program OUM
Certificates
Awarded
7. LEADERSHIP
Corporate Core-Leadership & Managerial Culture by Concept
Power Leadership by State & People’s Skill for High Performance
Super Supervisors Skill – Lead the Crew Truly
Leaderships Consciousness By State : Emotional
Intelligence (E.Q.)
1 Day
New 2010
New 2010
Parliament MPS Training
World Series
8. SUPER SALES
Building A Super Sales – Boot Camp
Creating the super sales team with mind and soul to it take a major
work. Boot camp would ensure they are given the tools, time and
concept of working together and knowing the ways.
Building A Super Sales Team
3 Days 2 Night
Boot Camp
2 Days or 1 Day
Signature Program
8. 8
Selling vs. Telling – Tele Reservation Super Skill of All
Mastery Skill of Sales Negotiating and Deals Closing
1 Day
1 Day
9.
OTHER SKILLS
Time Management & Time Creation ; Mind Development Series
Corporate Culture Complete Grooming & Business Etiquette
This training are inclusive of dining, meeting, personality, dressing
etiquette and etc.
Grooming & Business Etiquette for MUSLIM Ladies
1 Day
2 Day
2 Day
Intellectual Property
Series
Corporate Muslim Ladies
9. 9
NO. TOPICS No. Of Days Information Remarks
B. Hotel Management TRAINING
1. COMPLETE F & B MANAGEMENT COACHING
Total coaching for the F & B: Management Finance, Planning,
Budgeting, Human Resource, Operation and more.
2 Days
2. MODERN HOSPITALITY MANAGERIAL SKILLS
Modern Management style is the cool thing in American
management concept. The traditional managerial role has evolved.
1 Day
3. EXECUTIVE DIPLOMA IN F & B OPERATION MANAGEMENT &
EXECUTIVE DIPLOMA IN FRONT OFFICE OPERATION
MANAGEMENT
Open University Malaysia , Life long learning Centre
One year program
**New: 2010**
4. STATISTICS: RECORD MANAGEMENT FOR HOTEL INDUSTRY
Productivity based task assignment and knows how to measure and
transfer it into monetary form.
2 Days
Updated
5. TIME MANAGEMENT AND TIME CREATION FOR ALL
Time management is very important part of hospitality operation in
every level. The time must be reasonable and achievable. Time must
be multiplied
1 Day
6. STATISTIC COLLECTION AND MANAGING DATA INFORMATION
FOR HOTEL’S REVENUE MANAGEMENT & BUDGETING TEAM
2 Day
Updated
10. 10
C. HOTEL COMMUNICATION ESSENTIALS
1. PROFESSIONAL SKILLS & CORPORATE ETIQUETTE
Ability to speak clearly, confidently and precisely what is intended to
present is paramount important, this is the over all effects of the
communication and productivity in particular.
2 Days
2. HOTEL CONVERSATIONAL ENGLISH 1 & 11
Understanding the world’s corporate language English will enhance
services and communication at every level. Malaysia has to reach the
level of command to be completely global. English is the first step.
Series : 3 Months
2 hrs / session
2 sessions / week
3. CORPORATE COMMUNICATION SKILLS 1 & 11
Communication is imperative in all organization and it is the single
but most costly affairs for companies if they fail to improve it.
2 Days
2 Days
7. LEADERSHIP, TIME & PEOPLE MASTERING MANAGEMENT
A success of any operation depends upon leadership, time
management and the human factor of it.
2 Days
8. SUPER SUPERVISOR SKILLS
New concept management of intangible, made popular in USA.
1 Day
9. HUMAN SKILL FACTOR MANAGEMENT FOR ROOMS & F & B
This is simply about not working hard but smart. Dictate and
delegate
2 Days
Updated
10. COMPLETED BUDGET HOTEL / MOTEL/RESORT: START UP AND
OPERATIONAL SERVICES
Project
Assignments
11. 11
4. EFFECTIVE COMMUNICATION FAST TRACK
This training is important to find the effective way to design
communication to save time and cost.
5. HOTEL REPORT WRITING & RECORD KEEPING ESSENTIALS
Recording is important to measure the performance and to
understand the operation in complete. Training of this nature is
quite rare in the market.
2 Days **New**
6. MASTERING HOSPITALITY ENGLISH
IN THREE DAYS!!! ONE TWO THREE
Series or
12 weeks or
3 Days
7. SPICING UP BRIEFING SESSION IN HOTELS : ENTICING, ACCURATE,
EFFICIENT & EFFECTIVE BRIEFING SESSION
1 Day
D. HOTEL CUSTOMER SERVICE
1. SERVICE ME PLEASE – ORDER ME NOT
It is the signature training. One of a kind in the world.
1 Day
2. MASTERING FRONT OFFICE SERVICE & TELE-ETIQUETTE – FOR
RESERVATION - A COMPLETE OVERALL OF FO SERVICE STANDARD
2 Days Updated
3. COMPLETE BANQUET / EVENT TELE-SKILLS, NEGOTIATION
METHODS, SUGGESTIVE SALES, CLOSING DEALS SKILLS &
STRATEGIES FOR 5 STAR HOTELS
2 Days
4. BANKING BILLIONS THRU’ BANQUETS & EVENTS
Real style banquet and event sales and promotion techniques from
the best in the industry. It is not what you sell it, but how you do it.
2 Days Popular 2011
12. 12
5. WINE SERVERS TRAINING – FOR NON DRINKERS : F & B AND
HOTELS
2 Days
6. HALAL : MASTERING KITCHEN & SERVICE FOOD HYGIENE:
COMPLETE COURSE ON PUBLIC FOOD & HEALTH HAZARD
POTENTIALS
2 Days
7. SERVICE SKILLS FOR HOUSEKEEPING; HOUSEKEEPING & UP
SELLING
1 Day Updated
8.
WORLD CLASS CUSTOMER SERVICE SUPER SERVICE 2 Days
9. STAR RATING CONSULTATION FOR HOTEL 3* – 5*: MAINTAIN &
UPGRADES
2 Days
10. F & B EMPLOYEE DEVELOPMENT & MOTIVATION
1 Day
11. EFFECTIVE SERVICE BETWEEN INTERNAL DEPARTMENTS – HODS 1 Day
13. 13
E. THE CUSTOMER
1. CUSTOMER COMMUNICATION, BONDING, COMPLIMENT &
COMPLAINT MANAGEMENT – CUSTOMER RELATIONSHIP
MANAGEMENT
Getting a complaint or even compliment must be managed wisely
and the information must be used diligently to improve and more
customer. The Management of this concept is an integral part of
CRM.
2 Days Updated
2. COMPLETE CUSTOMER SERVICE, STAR SKILL FOR F & B,
COACHING & TRAINING : PRACTICAL SESSION INCLUDED
12 Weeks
2Sessions/Week
2hours/Session
3. CUSTOMER PROFILING & CUSTOMIZING SERVICE FOR HIGH
ROLLERS: VIP: ROYALS: CELEBRITY : POLITICIAN
1 Day Not Available anywhere
else
4. CUSTOMER SERVICE & FRONT OFFICE, RESERVATION – SUPER
SERVICE TEAM
1 Day
5. FLY HIGH – AERO HOSPITALITY SERVICE : CABIN CREW SERVICE:
6. LEARN TO SAY’ NO’ BY SAYING ‘YES’ : SALES IN NEW
DIMENSION E.Q. & I.Q.
2 Days Signature
7. HIGH ROLLER CLIENT SERVICE & MANAGEMENT. Series
**New Series: Complete
World Class Training
8. 7 STAR MARK HIGH ROLLER, DIGNITARIES, ROYALS AND VVIP
CUSTOM SERVICE COACHING: “A CLASS ABOVE THE REST”
2 Days **New Series: Complete
World Class
14. 14
9. A NICHE HIGH ROLLER / VVIP & CELEBRITIES CUSTOM SERVICE:
A COMPLETE CONCEPT BEYOND COMFORT AND CLASS.
2 Days **New Series: Complete
World Class Training
10. HIGH ROLLER SUPER SERVICE STEWARD
11. DAMAGE CONTROL: SERVICE & FOLLOW-UP SERVICES
COMPLAINT AND PROBLEMATIC SITUATION MUST BE HANDLED
WITH CARE AND ANY DAMAGES MUST BE FIXED. DRM
1 Day
F. F & B OUTLETS
1. COMPLETE RESTAURANT MANAGEMENT AND COACHING
This training is the most popular training among management
communities of restaurants or outlets. This gives an overview of the
operation and techniques of conquering greater height of profits.
2 Days Updated
2. RESTAURANT & F/B INSTANT CASH FLOW
CASH FLOW & REVENUE MANAGEMENT CASH FLOW
1 Day
3. 5 STAR RESTAURANT SERVICE & CUSTOMER SERVICE: 2 Days
4. RESTAURANT HUMAN FACTOR SKILL MANAGEMENT: PROFILING
AND COMPETENCY ORGANIZATION
1 Day
Updated
5.
COMPLETE WINE AND BAR TRAINING : NON DRINKERS/MUSLIM 1 Day
6. RESTAURANT FOOD HANDLERS, SAFETY & HYGIENE : MYS ,USA &
UK STANDARD
1 Day
15. 15
7. RESTAURANT ENTREPRENEURSHIP SEMINAR : STEP BY STEP
SETTING UP AND OPERATING A PROFITING ESTABLISHMENT
8.
MARKETING & ADVERTISING CONCEPTUAL APPROACHES FOR
RESTAURANTS
It is not what you sell it but how you sell it.
Updated
9.
GLOBALIZING MALAYSIAN RESTAURANTS
How to prepare Malaysian restaurants to meet and compete global
players.
1 Day
Workshop : Doing
Business in USA/ India/
Europe
10. MASTERING EFFICIENT MENU ENGINEERING FOR CHEF, MANAGER
AND BARTENDERS : FOOD & WINE
Straight forward but image and concept base.
2 Days
11. INNOVATIVE PACKAGING OF RESTAURANT AND F & B CONCEPT
AND THEMATIC
1 Day Updated
16. 16
G. HOTEL FINANCE/REVENUE/PROFIT
1. HOSPITALITY FINANCE WORKSHOP
Finance is the most important part of revenue management. The
importantance of finance is done and understood properly for
effective and calculated profit and expansion.
2 Days
2. EFFECTIVE CASH FLOW & PROJECTION ADMINISTRATION
Cash flow is the biggest weakness among Malaysian operators. We
will train super easy way to manage it.
2 Days
3. REVENUE MANAGEMENT CONCEPTS MODULES
a) F & B and Rooms
b) F & B / Events
c) Rooms / Housekeeping
d) Sales / Marketing
2 Days
**New : popular**
Must Do Training
4. PROFIT AND LOSS ANALYSIS & UNDERSTANDING – REVENUE
MANAGEMENT
1 Day
Updated
5. TURNING COST HIKE INTO PROFIT SPIKE
Price hike is real phenomenon, profit too is detracting according if
supplement avenues to support the profitability strength not
found.
1 Day
6. INNOVATIVE & TECHNOLOGICAL COST CUTTING AND CONTROL
FOR HODS
1 Day Updated
7. FINANCE FOR NON FINANCIAL PERSONNEL FOR HOTEL 1 Day Updated
17. 17
H. MIRACLE CAMPS
1. Miracle Train The Trainer Camp
3 D 2 N - camp
2 Days ** New: Popular**
2. Miracle Mind-Set Change Camp
3 D 2 N - camp
2 Days
**New**
Must Do
3. Miracle Managerial Leadership Camp
3 D 2 N - camp
2 Days
**New: Popular**
4. Miracle Team Building Camp
3 D 2 N - camp
2 Days
**New : Popular**
I. Wine & Bar
1. Complete Bar Operational and Management 2 Days
Updated
2. Wine Stewart Training : Up Selling Service
1 Day Class
1 Day Practical
3. Wine Tasting and Food Pair Master Skill 1 Day Updated
4. Bar up selling & Bar Wait Staff Training 2 Days
J. SPECIALTIES
First Aid Program Restaurant & Hotels 2 Days
Complete Hotel Occupational Safety Program Series 2 Days
Food Handler Program : Ministry of Health 1 Day
18. 18
LangkawiMydin
Economic Planning
Council
UNIDO
MAHSA
Roti John
Raihan food
Industries
K. OUR MALAYSIAN CORPORATE, INSTITUTE & GOVERNMENT CLIENTS
Hill Station Cafe
JAKIM
Corus Hotel, Kl
Prescott
Hotel Klang
Royale Bintang
Mandarin Hotel Pan Pacific
Crystal Crown
Traders Hotels
Grand Dorsett
Seri Pacific Hotel
Dewan Bandaraya KL
KWSP
MOHR
Concorde Hotel
MBPJ
PSMB
Kings Hotel
One World Hotel
Melia Hotel
Hilton Hotels
Langkawi
Park Royal
Penang
Kuala Lumpur
Eastin Hotel
Unisel CQ Tech
Petaling Jaya
Community CollegeCollege Olympia
KLMU
Institute Megatech
Lincoln College
Berjaya Times
Square
Amanah raya
BJ Automation
Center
Giant
Carrefour
Malaysian Indian
Business
AssociationHotel Maya
GOPIO
MSU
Nawab Restaurant
Tradewinds
Corporation Berhad
My Rice
University Malaya
Akademi Latihan
Kebersihan dan
Keselamatan
Makanan
Chat Masala Klang
18
19. 19
OUR FOREIGN CORPORATE, INSTITUTE CLIENTS
Yayasan Strategic
Sosial
THISTLE
TAJ Hotel
Mount Road
ASTRO Malaysia Grand Hotel Oslo ING Insurance Paradise groupMinnal FM
ISKANDAR
INPENS
Kansas Beef
Council
Media Corp Jaya TV Le Meridien Chennai