This document contains the resume of Muhammad Bilal. It summarizes his contact information, objective, specialities, work experience including roles at Allied Food Manufacture, PWB Health UK, Ufone PTML, and Telenor Pakistan. It also lists his education qualifications and skills including proficiency with Microsoft Office and communication skills in English and Urdu. Training courses are also mentioned.

1. C/O Muhammad Ishaque,
Suit # 2, Ground floor Plot 3C, Street # 65
F-10/3 Islamabad, Pakistan.
Pak Phone: +92-343-5014100
Skype:muhammad.bilaal3
Email: Mbilal2010@gmail.com
Muhammad Bilal
Objective
To pursue an outstanding career in an organization that provides excellent opportunities for continuous
growth, by utilizing my skills in dynamic and challenging environment.
Specialities
Marketing & Business Development, Public Relations, Advertising, Sales, International
Sales, Media & Communication, Employee Training, Customer Care & Operations.
Experience
May, 2014 to Present ALLIED FOOD MANUFACTURE
Senior Manager Business Development (Floor Manager)
 Managing & Supervising Business Development team.
 Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually.
 To improve an organization’s market position and achieve financial growth.
 Using knowledge of the market and competitors, identify and develop the company’s unique selling
propositions and differentiators.
 To develop the pipeline of new business coming in to the company.
 Implementing an organization's business development strategy on an international level.
 Maintain the Business Development databases.
 Helping & training of new Business Development Managers.
 Work with image licensing sales teams and other internal colleagues to meet customer needs.
 Forecast sales targets and ensure they are met by the Business Development team.
 Identify opportunities for campaigns, products and distribution channels that will lead to an increase in
sales.
 Initiate marketing strategies and coordinate actions to influence the market.
 Develop draft proposals based on team meetings and discussions.
 Delivering presentations and proposals.
 Support marketing activities, Including trade/scientific shows, mailings, etc.

2. April, 2013-May, 2014 PWB Health UK
Senior Manager Business Development (Floor Manager)
 Managing & Supervising Business Development team.
 Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually.
 To improve an organization’s market position and achieve financial growth.
 Using knowledge of the market and competitors, identify and develop the company’s unique selling
propositions and differentiators.
 To develop the pipeline of new business coming in to the company.
 Implementing an organization's business development strategy on an international level.
 Maintain the Business Development databases.
 Helping & training of new Business Development Managers.
 Work with image licensing sales teams and other internal colleagues to meet customer needs.
 Forecast sales targets and ensure they are met by the Business Development team.
 Identify opportunities for campaigns, products and distribution channels that will lead to an increase in
sales.
 Initiate marketing strategies and coordinate actions to influence the market.
 Develop draft proposals based on team meetings and discussions.
 Delivering presentations and proposals.
 Support marketing activities, Including trade/scientific shows, mailings, etc.
Nov, 2012-April, 2013 PWB Health UK
Business Development Manager (International)
 Implementing an organization's business development strategy on an international level.
 Develop and generate new business opportunities.
 To find potential new customers, present to them, ultimately convert them into clients.
 Pursuing sales leads and prospective clients, building client relationships.
 Manage existing clients and ensure they stay satisfied and positive.
 Clarify goals and reach agreement maintaining the interests of all parties.
 Present new products and services and enhance existing relationships.
 Adopt a team approach; work with others in pursuing common goals.
 Maintaining extensive knowledge of current market conditions and negotiating and closing business deals.
 Delivering presentations and proposals.
 Support marketing activities, Including trade/ scientific shows, mailings, etc.

3. Jul, 2010-Nov, 2012 Ufone PTML
Marketing Executive (Customer Operations)
 To provide eminent customer services by interacting with customers via telephone.
 To achieve assigned quantitative targets by effectively exerting more control and direction over
individual performance.
 To exhibit strong & effective call management techniques.
 To resolve or escalate all customer issues and complaints to the next appropriate resolution group
consistently.
 To remain abreast on all current policies, procedures, promotions, products, and value added
services offered by the company and handle all customers in accordance with the established
Customer Handling Standards and Operating Procedures.
 To coordinate and support colleagues by conducting training sessions, seminars, and team
meetings.
 To escalate product and SOP related queries to Quality assurance team for clarification
of ambiguities, in order to disseminate accurate information to the team.
April, 2007-July, 2008 Telenor Pakistan
Customer Care Executive
 To manage walk-in customers & complaints resolution.
 Inventory distribution, record keeping & data management.
 Managing MNP leads & generating NPR'S.
 Setting up promotional stalls in different areas.
 Letters and emails to head office.
 Knowledge management and training programs.
Education
2008-2010 National University Of Modern Languages
 Masters in Mass Communication-Majors in PR & Advertising
2005-2007 University of the Punjab
 Bachelors in science-Mathematics, Statistics & Economics
2003-2005 FBISE
 HSSC-Pre-Engineering
2001-2003 FBISE
 SSC-Science

4. Skills and Competences
 Command on Microsoft Office tools (Outlook, Excel, Word, and PowerPoint).
 MS Windows 7, 8, 2003/XP, Internet, Email, etc.
 Computer Hardware & Software.
 Excellent listening, verbal and written communication skills in English & Urdu.
 Sound Analytical, Interpersonal & Presentation skills.
Trainings/Courses/Tests
 IELTS 6.5 Bands (The International English Language Testing System)
 Training Workshop: Personality Development (Creating Moments of Magic).
Duration: 3 days, Company: Pak Telecom Mobile Ltd (Ufone).
 Training Course: Customer Relations.
Duration: Two Weeks, Company: Telenor Pakistan.
Interests
 Net surfing & Watching Movies.
 Watching Cricket Matches.
 Listening Music.
 Hang out with friends and family.
 Hiking.