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Develop a World Class Culture - Driving behaviours and performance

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Driving behaviours and performance

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Develop a World Class Culture - Driving behaviours and performance

  1. 1. DRIVING BEHAVIOURS
 AND PERFORMANCE
  2. 2. Values Who do I need to be in order to be successful in my role? Behaviours What specifically do I need to do in order to be successful? Performance What are the things I need to be good at (key value drivers) in order to be successful?
  3. 3. INTERPRETING VALUES Value: Make it Happen Description: Be outcome orientated
  4. 4. THE 3 KEY PERFORMANCE QUESTIONS BEHIND EACH VALUE ! How could this value embodied and what would that look like? ! How could this value be misinterpreted? ! How could this value be taken too far (negatively exploited)?
  5. 5. THE CHALLENGE OF 
 DRIVING BEHAVIOURS ! There is a need to develop structural solutions (long term focus) ! KPI’s need to be met (short term focus) The effective executive successfully does both.
  6. 6. TRANSLATING VALUES 
 TO TANGIBLE BEHAVIOURS ! Values ! Question ! Behavioural expectation
  7. 7. REINFORCING BEHAVIOURS: GREAT PERFORMANCE AND LACK OF PERFORMANCE 
 = OPPORTUNITY TO REINFORCE VALUES
  8. 8. PROVIDING FEEDBACK 
 USING VALUES ! “As a leader I will put the need to develop you above 
 my need to be liked by you”
 ! Feedback is a GOOD thing!
  9. 9. BEHAVIOURAL EXPECTATIONS
 AT DIFFERENT LEVELS ! Current role = 9/10 ! Future role = 6/10 This conversation is only possible once there is clarity around 
 what the behaviour looks like.
  10. 10. THE EVOLUTION OF BEHAVIOURS AND PERFORMANCE ! Get’s easier and harder all at once Easier: • Becomes somewhat self fulfilling as your company grows • Your operational involvement will slowly dilute providing more time to think Harder: • You will continually have more people to educate on the right behaviours • You will need to develop appropriate behaviours to different leadership levels
  11. 11. RELATIONSHIP BETWEEN VISION, VALUES, BEHAVIOURS ! Vision changes rarely ! Values change infrequently ! Behaviour performance criteria changes frequently • Who must you be to continue moving forward? • How must we behave to continue moving forward?
  12. 12. EMBEDDING BEHAVIOURAL PERFORMANCE UNCONCIOUS COMPETENCE CONCIOUS COMPETENCE CONSCIOUS INCOMPETENCE UNCONSCIOUS INCOMPETENCE

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