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1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
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ASSIGNMENT
DRIVE Fall 2015
PROGRAM MBA (SEM 4)
SUBJECT CODE & NAME QM0024 – Managing Quality in the Organisation
BK ID B1931
Credit and Max. Marks 4 credits; 60 marks
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q. 1. What is meant by ‘organizing’? Explain the need for organizing. Discuss the role of Top
Management in Organizing for Quality Management.
Answer:Organising is a step-by-step process. At each step, an important task is performed by the
administrators working at the top-level of management.
While organising, the top managers carry out following important tasks:-
 In thisgeneral eight-steppedprocess,the topmanagementfirstfixesthe commonobjectives
of the organisation.
 In the second step, they (top management) identify all the activities (i.e. works or jobs)
which are required to achieve these predefined objectives.
 In the third step, they group similar (related) activities and make their individual
departments.
Q. 2. Define the term ‘Leadership’. Describe the major leadership theories.
Answer:Leadershipisbotharesearchareaand a practical skill,regardingthe ability of an individual
or organization to "lead" or guide other individuals, teams, or entire organizations. Controversial
viewpointsare presentinthe literature,amongEasternandWestern approaches to leadership, and
also within the West, on US vs. European approaches. In US academic environments leadership is
defined as "a process of social influence in which a

2. Q. 3. What are the various factors that affect decision making in organisations? Explain.
Answer:Everyday,people are inundated with decisions, big and small. Understanding how people
arrive at theirchoicesisan area of cognitive psychology that has received attention. Theories have
beengeneratedtoexplainhowpeople make decisions,andwhattypesof factors influence decision
making in the present and future. In addition, heuristics have been researched to understand the
decision making process.
Q. 4. What are various training methods under ‘on-the-job’ and ‘off-the-job’ training?
Answer:Managementdevelopmentisasystematicprocessof growthanddevelopmentbywhichthe
managers develop their abilities to man-age. It is concerned with not only improving the
performance of managers but also giving them opportunities for growth and develop-ment.
There are two methods through which managers can improve their knowledge and skills. One is
through formal training and other is through
Q. 5. Write short notes on the following:
i) Change management
Answer:Change management (CM) is an approach to transitioning individuals, using behavioral
sciences, such as those published by PROSCI.Whereas ORGANIZATIONAL Change Management
(OCM) considers the full organization and what needs to change. The subsequent Organizational
Change Managementprinciples and practices, will include CMas a tool for only the people-side of
change.
ii) Quality culture
Answer:Consistent – There aren’t too many things that will destroy the efforts to create a quality
culture than to appear to have double standards. This only underscores the absolute necessity to
build your culture on the organizational values. They serve as an anchor and reference point for
those difficult circumstances. People won’t always like it, but they will appreciate knowing where
things stand and that it isn’t some
Q. 6. What are the various barriers and challenges to quality? Explain.
Answer: TQM is management philosophy that seeks to integrate all organizational functions
(marketing,finance,design, engineering, production, customer etc) to focus on meeting customer

3. needs and organizational objectives.TQM views an organization as a collection of processes. It
maintains that organizations must
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