A team player, result driven, fast learner and self motivated with 14 plus years experience in training, change management, project management , business process requirement and improvement plus business operation. Spend almost 8 years in Malaysia Electronic Government Initiative Project known as e-Perolehan (e-Procurement). Currently, holds a position of Senior Business Process Analyst in Vale Serve Malaysia Sdn. Bhd. Finance Accounts Payable with main scope is to plan, define, map and perform recommendation on Kuala Lumpur Financial Hub’s business process operation in meeting the Vale Annual Index of Performance. Besides that, undertake a project managing role in assigned business continuity and improvement project which able to develop sustainable repeatable and quantifiable business model.

1. Mohd Firdaus Mohd Ishak’s CV
Age: 37 Years Old
Date of Birth: 30th September 1977
Marital Status: Married
B-12-07, Jalan TBP 2, Taman Bukit Pelangi,
Off Jalan Batu 3 Lama, 47610 Subang Jaya,
Selangor Darul Ehsan.
HP: 016-206 6609 Hse: 03-5567 0274
firdaus.ishak77@gmail.com
PERSONAL ATTRIBUTES
Self-motivated,independentand resultcentric and proven ability in procurement,finance and business
operation environment.Experienced well in a wide spectrum area comprising strategic planning,project
management,e-Procurement,change managementand training and shared service.Determination,
commitment,and perseverance are my core strength.
WORKING EXPERIENCES
Senior Business Process Analyst
ValeServe Malaysia Sdn Bhd – Petaling Jaya - December 2011 to Present
Responsibilities
- Collaborate with cross-functional teams to draftprojectschedules and plan on Vale Asia Pacific and
Middle East(APAC / MEA) Finance’s Account Payable and ProcurementTransition Process.
- Define project deliverable and monitored status of tasks for Account Payable and Procurement
Transition Processes Off-Shore and On-Shore.
- Identify Gap Analysis and performed process mapping to current business process /model prior to
developmentofbusiness case and future model.
- Perform budgetanalysis according to FTEs proposal in pursuantto capacity and hiring requirement
of future model. The analysis was carried out to comprehend specific requirements needed in
meeting the transition goal.
- Identify and review current business process and its functionality and performed proposal
recommendation on new and amendmentprocesses to supportglobal policyand achieve business
performance sustainability.
- Track and analyse and interpreted data trends usingPivotTables and Filtering in regards to business
process improvement.
Accomplishments Project 2011 to 2014
- Complete Accounts Payable Transition Processes with Go-Live to Vale Business Unit in Oman,
Mozambique and Singapore.
- Complete business process improvementin rectifying non-compliant Special Payments transaction
to be complied with Vale Global Normative procedures which record significantreduction from 22%
to 10% of non-complianttransacting good and services purchased.
- Complete MRO Warehouse Managementengineering and facilitygap analysis and obtained official
validation from Vale’s Warehouse Normative Department.
Skills Used
Process Management,ProjectManagementand Communication,Business Architecture,Pivot Analysis
and Training

2. Mohd Firdaus Mohd Ishak’s CV
Business Manager
Commerce Access Sdn Bhd - Petaling Jaya - January 2011 to November 2011
Responsibilities
- Spearheaded business strategies in formulating e-Procurementsolutions service delivery to client’s
organizations which focusing on 3 package solutions.
- Engaging with cross-functional teams in gauging ideas and response to be drafted as a business
proposal presentation for new and existing clients for e-Procurementsolution.
- Engaging customer’s informationand feedback in identifying organizations’ procurementtransaction
volume,trend and historical records via Proof of Conceptmethodology.
- Identify and engage strategic partnerships with Business Intelligence application vendor to co-
develop Business Intelligence tool for Commerce Access e-Procurementsystem solution.
- Spearheaded e-Procurementsolutions contractagreementpreparation between Commerce Access
and potential organizations.
- Formulate strategic plan in meeting e-Procurementservice revenue target for each client’s.
- To be a focal point in addressing clients’ feedback and response.
Accomplishments Project 2011
- Generate transaction pipeline worth ofMYR0.8 million more.
- Lead RFP initiative on DRB Hicom’s e-procurement transformation program via Procure-to-Pay
concept.
- Venture with Data Micron Sdn Bhd in providing Business Intelligence solution to Commerce Access
e-Procurementplatform.
Skills Used
Project Management,Business Development,Business Architecture Process,Business Process
Improvement,Communication and Planning.
Project Management Team Leader
Commerce Access Sdn Bhd - Petaling Jaya - July 2007 to January 2011
Responsibilities
- Monitor and track projectteam progress weeklyand monthly.
- Perform continuous report weekly, monthly and quarterly on project development to project
stakeholders and management.
- Conduct cost, schedule, contract performance, variance and risk analysis pertaining to number of
projects in hand and potential.
- Duly report of any activities prior to project risk and issue to stakeholders and management.
- Provide advice and consultation pertaining to projectimplementation.
- Compile and synthesize relevant business data such as clients’ historical financial data, types of
procurement procedure and usage, number of users involved, number of procurement centres,
number ofexisting registered suppliers and type of product and service offers.
- Collaborate with functional groups e.g. Business Development, Operation and Contact Centre and
Technologyin change managementexecution strategies.
- Coordinate with projectdeliveryteam on Go-Live communication,supplier registration program,user
training and awareness campaign during pre-operation and operation phases.
- Perform recruitment for hiring process of project management staff to be deployed into specific e-
Procurementprojects implementation.

3. Mohd Firdaus Mohd Ishak’s CV
Accomplishments Project 2007 to 2011
- Manage and complete Commerce Access's e-Procurement project implementation on
AccessProcure & EzyProcure using open source conceptand platform.
- Completion ofsegmented e-Procurementsolution basedto Banking & Finance,Education services,
Statutory Government, Government Link of Companies and Corporate Institution for fast, reliable
and comprehensive processes.
Skills Used
Business Management,ProjectManagement,Business Architecture Process,Change Managementand
Communication.
Business Operation Team Leader
Commerce DotCom Sdn Bhd - Petaling Jaya - June 2003 to July 2007
- Incorporate good strategic planning ofe-Procurementand change managementtransition strategy,
to be in line with National Electronic Government Flagship initiatives which record 100% growth for
Ministry of Foreign Affairs’ electronic procurementtransaction.
- Show tremendous achievement in 2nd year of electronic procurement operation monitoring by
recording 300% growth in electronic procurementtransaction for Ministry of Higher Education.
EDUCATION
Bachelor in Accounting in Accountancy
University of Putra Malaysia – Serdang,Selangor
1997 to 2000
Matriculation Certificate - Economics in Economic/ Accounting/ Business
University of Putra Malaysia - Serdang, Selangor
1995 to 1997
Malaysia Certificate of Education (SPM) Aggregate 1
Penang Free School - North-EastPenang Island
1993 to 1994
Lower Certificate of Education (SRP) Aggregate 1
Penang Free School - North-EastPenang Island
1993 to 1994
SKILLS
Business Management,ProjectManagement,Business Architecture Process,Change Managementand
Communication,MicrosoftExcel, Microsoft Word, PowerPoint,Visio,Microsoft Project, e-Procurement
AVAILABILITY
2 Months’ Notice

4. Mohd Firdaus Mohd Ishak’s CV
SALARY
CurrentSalary – MYR 7985
Expected Salary – MYR 9400 (Negotiable)
REFERENCES
Kamalesvari A/P Parmasivam
Senior Analyst of Corporate Human Resource
ValeServe Malaysia Sdn Bhd
Level 16, First Avenue Building,
No.1 Bandar Utama,
47800 Petaling Jaya, Selangor
Mobile Tel. 016-328 2114
Kamalesvari.Parmasivam@vale.com
Rashidah binti Robani
Senior Consultant
QSC Outreach Services Sdn Bhd
9-3 Jalan USJ 1/1A
Regalia Business Centre
47620 Subang Jaya, Selangor
Mobile Tel. 019-225 7500
rashidah.robani@gmail.com