Moustafa Omar Mousa is a Jordanian national currently working as a Senior Project Manager in Saudi Arabia with over 9 years of experience in project management, IT consulting, and business analysis. He has managed a variety of projects for government and private sector clients in Saudi Arabia and Jordan, including for the Public Security Data Centre, Royal Saudi Air Force, and Ministry of Justice. He holds a Bachelor's degree in Computer Science as well as PMP, ITIL, and PMOC certifications.

1. Moustafa Omar Mousa
Riyadh – Saudi Arabia
Phone: (+966) – 539433233
Email: mustmusa@hotmail.com
Personal Information
Nationality: Jordanian
DOB: 19/8/1978
Marital Status= Married/ 3 children
Profile Brief
A dynamic and resourceful PMP/ ITIL certified professional with 9+ years of experience across diverse
organizational domains. Currently functioning as Senior Project Manager having significant exposure in Project
Management, Technical Consultancy, PMO Program Management, Troubleshooting Network and System
Anomalies, Business Analysis, seeking challenging senior managerial assignments with a reputed organization.
Professional Experience
Contracting & Performance Section- STC / Awalnet, Saudi Arabia
Project Manager II – Feb 2015 – Present
Responsibilities -
 Monitoring projects and follow up with project managers for the project performance to meet project
delivery schedules and cost.
 Arrange for required changes and track it throw approval stages then procurements process.
 Built a core data base for all projects and keep it updated.
JERAISY COMPUTER & COMM. SERVICES- Riyadh, Saudi Arabia
Senior Project Manager – Jan 2014 – Feb 2015
Responsibilities -
 Leading a team of project managers to meet project delivery schedules and SLA parameters.
 Collaborating with project managers in enhancing customer satisfaction through prompt resolution of
issues and qualitative service delivery.
 Functioning as first level of escalation for customers on project related issues and other related factors.
 Coaching project managers in managing big, risky, critical, stalled, turbulent projects including
evaluation of new projects.
 Convening and presiding meetings with project managers to update on project status.
 Assisting the PMO manager in selection of project managers for new projects including performance
evaluation of project managers
Project Manager – Dec 2012 – Jan 2014
Responsibilities -
 Maintained regular interaction with major clients like Public Security Data Centre Maintenance, Ministry
of Justice, Royal Saudi Air Force, and Ministry of Health. - Haj Project, Ministry of Municipal and Rural
Affairs, Ministry of Culture and Information for collation/ understanding of business requirements.
 Involved in end to end management of assigned projects in compliance to project delivery schedules
and SLA parameters.
 Defined/ implemented and managed project quality assurance/ control plans and procedures.
 Generated/ updated various status reports for the senior leadership team and other stakeholders
based on project requirements.

2.  Liaised with sub-contractors in ensuring smooth functioning of project implementation support plans.
 Optimized resource utilization and streamlined operations to maximize productivity/ profitability.
 Collaborated with HR in selection/ recruitment of project personnel based on skill and job
requirements.
 Ensured effective communication of project related information to external/ internal entities to enable
effective decision making.
Key Projects to Credit
Public Security Project: Running software and maintaining Public Security’s information room through A-Jeraisy company’s
staff, consisting of 15 employees divided between networks, software and technical support.
Achievements in the project:-
 Involved in maintenance of client interactions with regards to defining scope of work and other
SLA parameters.
 Restructured team/ salary structure aimed at enhancing team productivity and utilization.
 Enhanced client satisfaction through prompt resolution of issues and qualitative service
delivery.
Air Force Project: Incorporation of Microsoft/ and other Software licenses and functioned as an on-site technical support
engineer.
Achievements in the project:-
 Built/ maintained productive business relationship with clients for collation/ understanding of
project requirements.
 Negotiated/ revised project budget to incorporate various deliverables and liaised with
suppliers in maintenance of delivery schedules.
 Involved in collation of bills and certificates of completion from clients post delivery of projects.
Ministry of Justice: Supply of computers, printers, visitors’ line queuing system and ministry’s visual projection guide system.
Achievements in the project:-
 Negotiated/ documented agreement of shared responsibility for delay followed by
development of comprehensive action plan.
 Set up strategic partnerships with small organizations for installation of systems.
 Deputed an accountant from the Accounting Department of the ministry for documentation,
placing of bills and collation of 60% amount in the first two months of project inception.
Standard Chartered Bank – Jordan, Amman
Projects Officer- June 2011 – 2012
Responsibilities:-
 Ensured smooth functioning of project operations across several sites in compliance to project
delivery schedules and other SLA parameters.
 Prepared roll-out strategy and long term plans based on existing infrastructure/ future
requirements.
 Involved in mapping of project scope, objectives aimed at optimizing project configuration.
 Defined project strategy and optimized resource utilization to enhance productivity/ profitability.
 Generated/ updated various status reports for the senior leadership team and other
stakeholders based on project requirements.
 Focused on setting up of required infrastructure aligned to existing facilities and future
modifications.
 Managed various systems aspects of the project, monitored incorporated functions, conducted
tests to ensure smooth functioning of operations.
 Enhanced client satisfaction through prompt resolution of issues and qualitative service
delivery.
 Coordinated activities related to promotion of services across bank sites and development of
internal customer relationships.
Key Projects to Credit

3. • Core Banking Implementation
• Lending System Implementation
• Bank assurance System Implementation
• Opening New Branches
• Electronic Cheque Clearing (ECC) Implementation
• Automated Classification and Provisioning Calculation, Central Bank Project
• Migration of Production Data Centre to New Location
• Online Integration between Electronic Cheque Clearing and Core Banking System
• Upgrading Black List System, as part of a Central Bank Project
Technical Analyst – June 2005 – 2011
Responsibilities:-
 Managed day to day data centre operations in coordination with data centre operator team in
compliance to various SLA parameters.
 Rendered core banking support and functioned as point of contact between business and IT
for effective resolution of critical technical issues.
 Assisted business drafting change requests for new changes in the core banking system.
 Focused on smooth functioning, maintenance of business requirements and highlighting
anticipated risks pertaining to surrounding systems and auxiliary bank applications like
Electronic Clearing Cheques system and the phone banking systems
 Highlighted critical risks to Project Management Director, analyzed/ mitigated issues related to
data centre lapses.
 Maintained updated records of data centre processes/ policies to be issued on requests/
bulletin basis to users.
 Evaluated server backup, tape transfer policy based on specifications mentioned in the
document.
 Developed/ maintained logs, reference manuals. Conducted training and extended support
sessions for users in system orientation using problem-solving & root cause analysis
techniques.
Training Center - General Manager – 2009 (Part Time)
Responsibilities:-
 Set up operations of the academy engaged in imparting education in the field of PMP and
other general management courses from scratch.
 Coordinated activities related to setting up of new academy office and management of various
legal aspects.
 Liaised with vendors and suppliers pertaining to procurement of office furniture and other
related infrastructure.
 Maintained regular interaction with finance, human resources with regards to day to day
business operations.
 Conducted classes on PMP modules and guided several students up to certification level.
 Evaluated customers' and vendors communication channels with the academy’s staff.
Software Developer – 2004-2012 (Part Time)
Responsibilities:-
 Worked on several small and medium projects using VB6, ASP, HTML, J SCRIPT
ICT Trainer 2006-2012 (Part Time)
Responsibilities:-
 Conducted classes on subjects like ICDL, A+, VB6 and PMP.
 Evaluated students through periodic assessments and other evaluation methodologies.
Education

4.  B.Sc. Degree in Computer Science, Zarkra Private University, Jordan, College of
Information Technology Feb – 2004.
Certifications
 PMP (Project Management Professional (PMP) ®- Aug2011 - Licence No-1447541).
 ITIL V3 Service Management Foundation Certification.
 PMOC , License 14-1008E1-010084
Language
 Arabic: Mother language
 English: Very Good command
Skills
 Excellent communication skills.
 Good team work skills.
 Positive, Punctuality and possess a team-oriented attitude.
 Awareness of confidentiality and data protection issues.
 Versatile and a consistent hard worker.
 Good since with programming logic and system analysis.
Memberships
 PMI No 1695408
References
 All references and transcripts will be available upon request.