1.  Consultant- Operational Excellence – Telkomsel(Indonesia)
 Develop the consolidation of Fault Management for Network domain
(Radio, Core, Datacom and Transport) with multivendor environment .
Operational Process L3, L4 and L5.
 Ericsson, Senior Business Consultant, Malaysia
 Creating a framework for a successful consulting engagement
detailing
 Delivery model/Commercial model
 Proposals containing effort estimation with project timelines
 Help in customer negotiation to close engagement
 Customer Engagement from Operational to C-levels for Business
Continuity(Celcom, UMobile, DiGi and others)
 Head of Managed Services NME, MSCOO Operation and Sales Support
Ericsson. Iraq/Jordan (Korek/Orange/Asiacell)
 Head of Managed Services, supporting operations in North Middle
East to ensure best practices (eTOM) are in place. Met highest
customer standards and satisfaction within the contractual
agreement for customers in Iraq (Korek/Asiacell), Lebanon, Palestine
and Jordan
 Program/Project Management including Key Account Management
 Telecom Network Transformation: Service Delivery Platform
 Global Marketing and key account strategies
 Held a role as the managed services director, T&T SME with Huawei in
May 2009 and then supported numerous key managed services
engagements and delivery projects globally: Mobily-Saudi (2009), India
MS/RNoC (2009), Etisalat/Egypt, Vivo Brazil, Hong Kong Hutchison
Mobile MS (2009/2010), Optus Australia (2010), TO2 Czech Republic
(2010), Vodafone Ghana (2010), Vodafone/Hutchison (Australia) and
Milan/Italy(2011), MBNL & EE UK (2012), H3G UK (2012), Cnms Du
Dubai(2012), MTN Ghana pre-sales support, Etisalat UAE, SMC Manila,
Etisalat- Egypt (2012) and created value proposition for Joint Innovative
Centre MS2.0 Telenor Oslo/Norway ( 2013).
 Ericsson Global since 1991-todate, Technical Support to Managements
in Delivery and Pre-Sales
Curriculum Vitae
Johnson Peters
Professional Background
Senior Operations Consultant - Malaysia
Bachelor in Physics & Electronics, Brighton
University, UK
Industry and Project Experience
Consulting Focus Areas
• Operational Excellence and Analysis
• Business Continuity Management and Network Disaster Recovery
• Customer Experience Management/SOC/NOC
• Experience in Customer Experience Management (CEM) and SQM
• Managed Services & Work Fore Management(WFM)
• Marketing Strategies and Proposals and Global Marketing
• Pre-sales engagements and consulting
• Operational Processes
 Johnson specializes in Delivery Services, due diligence, delivery
engagement, and transformation. Combining his Proficiency with Program
Management, Transition and Transformation(T&T), vendor service delivery
and network operations. He is ideal in providing consultation, coaching
and support in all aspects of Delivery including improve margins with
change of mind set. He has ability to innovate and think out of the box and
real executioner. He has adequate technical knowledge in Core. MGW and
RAN.
 Has more than 25 years experience in all discipline of network operations
including Service Delivery, NOC Management, Managed Services O&M,
solution development Transition, Transformation, Project Management,
Program Management Delivery, OSS/Work Force management tool, due
diligence and Pre-Sale Support.
 Graduated from Brighton University, in England with a Bachelor
Honors(2.1) degree in Physics & Electronics. He has a Professional
Engineering Status with the Australian Institute of Engineering, Australia.
 Has worked for Huawei(4yrs) and has worked for Ericsson for 20 years in
Canada, UK, Australia, Malaysia, Vietnam, Dubai, Jordan , Iran &
Indonesia.
Professional Background