1. Good Day!
My background includes five years of project management experience in seven years in the IT field.
My project management and business analyst experience expands from a diverse end-to-end
solution delivery setup where it involves risk management and assessment up until product delivery.
I have interfaced with multiple users that ranges from business to technical teams. I believe that my
experience in handling strategic and tactical projects in both agile and waterfall environment has
molded me to be flexible in adopting to different types of interfaces.
I am currently assigned in the Data Analytics Team in Business Intelligence Department as a Project
Manager/Business Analyst.
You may reach me through my mobile number +63-999-883-7656 and my email address
bibchua@yahoo.com.
I look forward in learning more about this opportunity!
Sincerely,
Genevieve Chua

2. Genevieve Chua
15A Don Faustino St • Don Antonio Heights • Quezon City
CELL 09998837656 / 09473371848 • E-MAIL genchua21@gmail.com
WORK EXPERIENCE
I. Smart Communications Inc., Makati City
Supervisor, Project Management Officer/Business Analyst , Business Intelligence
IT-Business Intelligence
May 2016 – Present
Highlights:
 Handles the Analytics Project which consist of building a Data Analytics warehouse
and user interface set-up.
 The project consist of an end to end interface from conception to implementation. I am
interfacing with vendors and users in order to build an analytical framework that will
further deep dive data and customer behavior from purchases and usages.
Supervisor, Project Management Officer/Business Analyst , Service Management
IT-Business Intelligence
August 2013 – May 2016
Highlights:
 Handled different user groups within the company that contributed to the business
performance management and customer satisfaction profiling.
 Involved in more than 500 projects that covers service launches, reports and feeds. One
of the biggest initiative was to deliver Reports Cube and Network Cube that increased
turnaround time for data availability that helped various departments identify and
monitor the company’s revenue, traffic and sales performance to create new strategic
business opportunities.
 Assisted in the delivery of finalizing process, policy and guidelines to streamline data
ownership amongst multiple user groups. In line with this, I ensure that all of user
requirement are included in my documentation for both functionality and non-functional
specifications to guarantee project success. This involves setting the SLA process amongst
departments to ensure a timely delivery of reports and ensuring that the proper point
persons are aware of each departments scope and responsibility.
 Spearheaded settlement process and logs from users to our department. We provide
usage reports and validates data accordingly. This ensures proper data governance and
correct data handling prior to settlement amongst clients.

3. II. Associated Broadcasting Company (TV5), Novaliches, Quezon City
Project Management Officer/ Business Analyst
IT- Integrated Business Solutions
July 2011 –August 2013
Highlights:
 Delivered TV5’s play out system from tape based to a file based play out which marked
the stations transition from manual ingest to automated playout process and broadcast
delivery.
 Delivered News5 Everywhere portal that featured various platforms for an interactive
News delivery. It was identified as one of the avenues in 2013 election and one of News
department innovative and interactive platform delivery to the public.
 Spearheaded in the conception and requirement finalization of Multimedia Asset
Management System
 Launched HRs automated application in employee status update and training modules
III. Convergys- AT&T
Technical Support Representative
June 2008- July 2011
Highlights:
 Assisted customers with their internet connectivity for both software and hardware
related issues.
 Assisted newly hires with process and technical guidelines to ensure smooth transition in
production.
EDUCATION
Masters in Business Administration - Present
University of the Philippines Diliman, Quezon City
Bachelor of Science in Nursing
Metropolitan Hospital College of Nursing
March 2007
Bachelor of Science in Business Management Major in E-Commerce
Miriam College, Katipunan, Quezon City
October 2003

4. ACCOMPLISHMENT/s
 Rock star Award for 2014-2015 for Customer Service
Smart Communications, IT- Business Intelligence
 Promoted to Supervisory Level in less than two years of service
Smart Communications, June 2015
SKILLS
 Oracle – SQL training on basic concepts (November 2015)
 Certificate in Agile Project Management Foundation (November 27 2014),
APMG International, Sword House, HP13 6DG, England
Certificate Number 02953067-02-LI5V
 Project Management Essentials (2012), Kepner-Tregoe
 International English Language testing System (IELTS)
 Registered Nurse (2007)