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Modes of payment in hotel
- 1. MODE OF PAYMENT SUBMITTEDTO : KRISHNA CHAITANYA SIR BY : G.BHAVANI ROLL NO : 16659806037
- 2. MODE OF PAYMENTIN HOTEL The mode of payment refers to the various methods of payment by which the guest can pay his/her bills in the hotel. Whenever guests check into a hotel, he/she has to make clear about the mode of payment at the time of resistration. When the guest check-out of the hotel, they pay the bills by cash or credit card. The different methods of payment of bills are: 1. CASH 2. CARD a) CREDIT CARD b) DEBIT CARD 1. VOUCHER
- 3. SETTLEMENT BY CASH A cash settlement is any form of settlement which can be paid into the bank on the same day as it is received. A cash payment in full at checkout will bring an account balance to zero. The folio is zeroed out and marked paid. If a guest indicates during registration that he will be paying his bill with cash, front office should immediately be on the alert. Advance payment from the guest needs to be requested in such case, as the guest could be a skipper, meaning the guest may leave the hotels without paying bills.
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- 5. SETTLEMENT BY CREDITCARD Credit Card Also known as plastic money, it is a means of deferred payment. A credit card is a payment card issued to users as a system of payment. It allows the cardholder to pay for goods and services based on the holder's promise to pay for them. It may be used repeatedly to borrow money or buy goods and service on credit. In addition to obtaining goods, credit cards can also be used to obtain cash. The issuers (bank) assures the seller (hotel) that the owner (guest) has a satisfactory credit rating and that the banks will see to it that the hotel receives payment for the merehandize delivered. Transaction during a month are totaled and presented to the card holder for settlement on a monthly basis.
- 6. While processing thepayment through credit cards, the front desk cashier follows the following procedures: 1. Check the card holder name on the card 2. Check the expiry date of the card. 3. Check if the card is a stolen card 4. Checks the credit limit of the card; if the amount of the bill exceeds the limit of the credit card, the cashier requests the guest pay the balance amount by cash. 5. Swipes the card through the EFTPOS terminal for verification and authorization from the issuer of the credit card Front Office Management II 6. Ask the guest to sign on the transaction slip. 7. Verifies the guest signature on the transactions slip with the signature pannel at the reverse of the card. 8. Returns the credit card and the carbon copy of the transaction slip to the guest. 9. Follows the standard operation procedure to process the payment of the guest folio as per the house customs. Front Office Management II
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- 8. SETTLEMENT BY DEBITCARD For Approved debit cards verify that the debit card voucher filed with the folio belongs to the correct guest. Also verify that the debit card number and name are legible on the voucher. If the folio balance exceeds the previously authorized amount, the card Centre must be called for authorization. Compare the voucher and the debit card to ensure that the signatures match. If the guest has presented an approved debit card at check-in, this same debit card must be used in settling the account. If the guest wishes to charge the account to another debit card, it must be verified through the debit card authorization Centre before settling the account. Enter the correct amount on the EDC machine after swiping the debit card. Get signature from the guest. Select the correct debit card type and enter the same amount as what appearing on EDC slip while settling the guest bill.
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