Room Assignment Room Assignment involves identifying and allocating an available room in a specific room category to a guest. On the basis reservation information, specific rooms and rates may be pre-assigned to the guest. To best satisfy guest request, front desk agents must know the differences between room types and be capable of querying the system to determine each guestroom’s rate, occupancy status, furnishings, location, and amenities. Typical room status descriptions: Occupied, Vacant, On-change, and Out-of-order. Assigning Room Rate Room Rate – is the price a hotel charges for overnight accommodations; the standard or non-discounted rate for a room is called the “rack rate” Room rates are typically confirmed as part of the reservation process Special room rates may include: commercial or corporate, complimentary, group, family, Day, package-plan, and frequent traveler Room rates may include a dining room plan: American Plan, Modified American Plan, or European Plan.

1. Room & Rate Assignment

2. Room Assignment
• Room Assignment involves identifying and allocating
an available room in a specific room category to a
guest.
• On the basis reservation information, specific rooms
and rates may be pre-assigned to the guest.
• To best satisfy guest request, front desk agents must
know the differences between room types and be
capable of querying the system to determine each
guestroom’s rate, occupancy status, furnishings,
location, and amenities.
• Typical room status descriptions: Occupied, Vacant, On-
change, and Out-of-order.

3. Assigning Room Rate
• Room Rate – is the price a hotel charges for overnight
accommodations; the standard or non-discounted rate
for a room is called the “rack rate”
• Room rates are typically confirmed as part of the
reservation process
• Special room rates may include: commercial or
corporate, complimentary, group, family, Day, package-
plan, and frequent traveler
• Room rates may include a dining room plan: American
Plan, Modified American Plan, or European Plan.