Introduction to Credit Control
Cash Control
Internal Control
Elements of Internal Audit
Principles of Internal Audit
Physical Control Measures
Cash Inflow Control
Why do hotels sell on credit
Objectives of Credit Control
Credit Control Problems
Methods of Credit Control
Credit Control for guests at check-in
Credit Control during guest stay
Credit Control during/ post departure
Credit Control for Companies/ Travel Agents
Front Office Accounting
Basics of Front Office Accounting
Types of Accounts
Types of Folios
Types of Postings
Types of Vouchers
Accounting Terminologies
Accounting System
Credit Monitoring
Floor Limit
Credit Limit
House Limit
Front Office Accounting Cycle
Stages of Settlement
Internal Audit
Handling Cash Float
Types of Transactions
Front Office Accounting
Basics of Front Office Accounting
Types of Accounts
Types of Folios
Types of Postings
Types of Vouchers
Accounting Terminologies
Accounting System
Credit Monitoring
Floor Limit
Credit Limit
House Limit
Front Office Accounting Cycle
Stages of Settlement
Internal Audit
Handling Cash Float
Types of Transactions
Front office department of a hotel - It is the face of the hotel, the voice of a business.
It works 365 days, 24x7. The front office communicate and coordinate with all other departments of the hotel as well as external sources, running its operations day to operations smoothly to make the guest stay more comfortable through providing personalized, consistent standard services as per management policy
Sections & Layout of FO, Organizational chart of FO (Small, Medium & Large Hotels), Duties & Responsibilities, Attributes, Co-ordination with other departments, Equipment's used (Manual & Automated)
A PowerPoint presentation for the students of second semester in Hospitality Management colleges.
The presentation contains lot of images and graphics for ease of understanding; and text has been minimised so as to reduce the sleeping effect, which prolonged reading has on the current generation of learners.
A detailed presentation to help the learner of the hotel management institute about the work of Bell Desk, Bell Boy, Bell Captain and Concierge. Also includes the various forms and formats used by the Bell Desk.
a presentation to explain the term room tariff, the basis of charging tariff, factors that make the rate go up or down. Also, the importance of tariff in success of a hotel in financial terms. Revenue management introduction.
Introduction to Credit Control
Cash Control
Internal Control
Elements of Internal Audit
Principles of Internal Audit
Physical Control Measures
Cash Inflow Control
Why do hotels sell on credit
Objectives of Credit Control
Credit Control Problems
Methods of Credit Control
Credit Control for guests at check-in
Credit Control during guest stay
Credit Control during/ post departure
Credit Control for Companies/ Travel Agents
Check Out & Settlement in Front Office
Stages of Settlement of accounts
Types of Accounting Systems
Check Out Concerns
Check Out Process
Mode of Payment
Self Check Out
Express Check Out
Front office department of a hotel - It is the face of the hotel, the voice of a business.
It works 365 days, 24x7. The front office communicate and coordinate with all other departments of the hotel as well as external sources, running its operations day to operations smoothly to make the guest stay more comfortable through providing personalized, consistent standard services as per management policy
Sections & Layout of FO, Organizational chart of FO (Small, Medium & Large Hotels), Duties & Responsibilities, Attributes, Co-ordination with other departments, Equipment's used (Manual & Automated)
A PowerPoint presentation for the students of second semester in Hospitality Management colleges.
The presentation contains lot of images and graphics for ease of understanding; and text has been minimised so as to reduce the sleeping effect, which prolonged reading has on the current generation of learners.
A detailed presentation to help the learner of the hotel management institute about the work of Bell Desk, Bell Boy, Bell Captain and Concierge. Also includes the various forms and formats used by the Bell Desk.
a presentation to explain the term room tariff, the basis of charging tariff, factors that make the rate go up or down. Also, the importance of tariff in success of a hotel in financial terms. Revenue management introduction.
Introduction to Credit Control
Cash Control
Internal Control
Elements of Internal Audit
Principles of Internal Audit
Physical Control Measures
Cash Inflow Control
Why do hotels sell on credit
Objectives of Credit Control
Credit Control Problems
Methods of Credit Control
Credit Control for guests at check-in
Credit Control during guest stay
Credit Control during/ post departure
Credit Control for Companies/ Travel Agents
Check Out & Settlement in Front Office
Stages of Settlement of accounts
Types of Accounting Systems
Check Out Concerns
Check Out Process
Mode of Payment
Self Check Out
Express Check Out
Presentation on a rather difficult to understand topic initially, that is, cash control and credit control system, as applied in large and busy hotels.
Includes, skipper and paid-in-advance guests.
Check Out & Settlement in Front Office
Stages of Settlement of accounts
Types of Accounting Systems
Check Out Concerns
Check Out Process
Mode of Payment
Self Check Out
Express Check Out
After revision of this chapter with the help of the book of the universal Front office Gurus, Michael Kasavana & Richard M. Brooks, I felt this slide needed improvement.
Here it is! Please provide feedback for making it even more useful for all hospitality students...
Introduction to Reservations Department
Role of Reservations
Modes of Reservation
Sources of Reservation
Types of Reservation
Amendment Policy
Cancellation Policy
CASH CONTROL:
Whenever the guest pays in cash the cashier has to make a cash receipt and hand it over to the guest. The cash collected everyday should be sent to the bank for deposit
Night Audit in Front Office
Introduction
Functions of Night Audit
Duties of Night Auditor
Audit Posting Formula
Bucket Check
Night Audit Process
Night Audit Reports
Rate Variance Report
Revenue Report
Occupancy Report
Commission Report
High Balance Report
Operating Modes
Front Office Accounting
Basics of Front Office Accounting
Types of Accounts
Types of Folios
Types of Postings
Types of Vouchers
Accounting Terminologies
Accounting System
Credit Monitoring
Floor Limit
Credit Limit
House Limit
Front Office Accounting Cycle
Stages of Settlement
Internal Audit
Handling Cash Float
Types of Transactions
Functional Areas of the Hotel
Inter-departmental Relationship
Front Office
Housekeeping
Food & Beverage Service
Food Production
Engineering
Maintenance
Information Techonology
Accounts
Finance
Security
Human Resources
Sales & Marketing
Front Office Hierarchy
Sub-departments of Front Office
Front Office Organizational Structure
Reservations
Front Desk
Bell Desk
Telephone Operator
Business Center
Concierge
Travel Desk
Guest Relation
Retail Stores
Qualities of Front Office staff
What is a Complaint?
Guest Complaint Cycle
Do's & Dont's While Handling a Complaint
Reason for Guest Complaints
Normal Reaction to Complaints
Types of Guest Complaints
Benefits of Complaints
Types of Complaint Guests
Importance of Customer Service
Benefits of Customer Recovery
Front Office Sales & Marketing
Introduction to Marketing
Role of Front Office
Core Concepts of Marketing
Marketing Management Philosophies
Market Mix
Relationship between Front Office & Sales & Marketing
Market Segments
SMERF
Market Segment Strategies
Importance of Market Segments
Selling Techniques
Guest Satisfaction
Night Audit in Front Office
Introduction
Functions of Night Audit
Duties of Night Auditor
Audit Posting Formula
Bucket Check
Night Audit Process
Night Audit Reports
Rate Variance Report
Revenue Report
Occupancy Report
Commission Report
High Balance Report
Operating Modes
Important Terminologies
Business Traveler
Leisure Traveler
FIT, CIT, GIT, SIT, Group Traveler
Purpose of visit, Guest preference
On the basis of Purpose of Visit
On the basis of Size
On the basis of Origin
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
2. INTRODUCTION
╺Guest to be contacted to
make the payment
╺Guest can also give pre-
auth
╺Credit limit is set by the
hotel for all guests
Credit Control refers to the various measures taken by the hotel to
ensure the guest settle their accounts in full at agreed time.
╺To ensure guest settle
their accounts in full
before check out
╺FO staff should keep a
track on all accounts
╺High balance account
to be identified
╺Night Auditor’s
responsibility to identify
4. “╺Cash is the company’s most liquid asset
╺Can easily be used to buy other assets, services etc.
╺Cash includes currency, coin in hand, money orders,
cheques etc.
╺Calculate total amount of incoming & outgoing cash
╺To estimate amount of cash available at point in time
╺Cash flow in business
5. INTERNAL CONTROL
╺ All companies should have internal
control system
╺ Regular external audit should happen
╺ Audits are important for verification of
accounting records, tax liability etc.
╺ Not only employees, but the owners
could also encourage fraud
╺ It safeguards the assets
╺ Maintains accurate & reliable accounting
records
╺ Protects from legal trouble
╺ Boosts morale of honest employees
6. ELEMENTS OF
INTERNAL AUDIT
╺Controlling work
environment
responsibly
╺Evaluation of risk
factors
╺Apply control
activities
╺Establish secure
information
╺Constant monitoring
of the system
PRINCIPLES OF INTERNAL AUDIT
╺Establish responsibility
One person will perform will perform
tasks at a time. One shift, once cashier.
╺Segregation of Duties
Accounting process steps to be
performed by separate employees.
Cashier & Night Audit must be
different
╺Documentation
Financial documents must be pre
numbered. One person to be assigned
for one task. One waiter for KOT book.
8. “
Night auditor fulfills the responsibility
of verifying all financial records in the
hotel. However, night auditor should
only point out the mistakes, not do the
corrections.
10. ╺One person at a cash counter
╺Lock cash drawers
╺Use cash voucher for every cash receipt
╺Separate employee for each duty
╺All financial records to be kept safely for future claims & disputes
╺Deposit all incoming cash to Cash Deposit Box
╺Don’t keep sums of cash in cash drawer for long time
╺Match cashier summary with cashbook for accuracy
12. WHY DO HOTELS
SELL ON CREDIT?
•Hotel rooms are
perishable
•Revenue is lost forever, if
not sold today
•Risk is balanced by
accepting bookings on
credit
•Banquet & group bookings
are major examples
•New hotels offer liberal
credit to attract first time
guests
•In high competition, hotels
may offer credit to attract
more guests
•During off season, the
pressure is more to
generate operating capital
•Resident guest
pay at departure
•For travel agents &
companies, hotels receive
payment on monthly basis
(if they are credit listed)
•This helps in market
growth of the hotel
13. To avoid skippers
Take proper pre-auth
Take proper advance payment
Prevent late settlement of accounts
Late charges to be avoided
Pending charges to be avoided
Account ageing (HW) to be avoided
To avoid guest dissatisfaction
Card not accepted
Network issue while processing payment
Cash limit to be received
OBJECTIVES OF
CREDIT CONTROL
14. CREDIT CONTROL PROBLEMS
•Guest is not explained clearly which currency/ credit cards are
accepted
•The guest is not informed that is his bills exceed the house limit
he will have to pay cash
•Communication gap between accounts department and cashier
or night auditor and cashier
•Negligence by the staff to look at blacklisted guest
•Failure to follow procedure, to save time or to please the guest
•Not checking black listed list of past skippers, identity proof,
signature etc.
15. •Keep scanty baggage & walk
in guest on NO-POST
•Bell boy to monitor scanty
baggage
•Mark “scanty baggage” on
GRC
•Check for CC expiry, limit etc.
•Don’t accept third party CC
•Follow “luggage pass system”
at departure
•Reconfirm last minute
consumption to avoid late
charge
•Move all unsettled charges to
city ledger, inform Account
Team
•Follow all SOP every time
METHODS OF
CREDIT CONTROL
16. •Train HK staff to pay extra
attention to scanty luggage
guest
•Skippers have a habit of
fooling the hotel staff that they
are in the room sleeping
•Room service to report
unusually large quantity of F&B
orders
•Skippers tip very generously
•Recipient employee must
report to the Duty Manager
•Check for weekly settlement
from all long stay guest
•Communicate the hotel credit
policy at reservation, as well as
during the check in.
“Risk can never be eliminated.
But it can definitely be reduced.
Its better to be safe than to be
sorry.”
17. CREDIT CONTROL FOR GUESTS AT CHECK IN
GUEST PAYING BY CREDIT CARD
• Credit card details are collected at check in
• Name on CC is tallied with PMS
• Blacklisted guest to be checked
• Check if type of CC is accepted
GUEST PAYING BY TRAVEL AGENT VOUCHER
• Collect TA voucher copy from the guest
• Vouchers are prepaid
• Guest copy to be tallied with the hotel copy
• Attach guest copy to the RC
• Double check the billing instructions
18. GUEST PAYING BY TOUR GROUPS
• Post charges to master folio
• Credit procedure is fixed at pre-arrival
• Groups are pre-registered & pre-arranged
• No charges gets posted in guest account
• POS cashiers are briefed about the same
GUEST PAYING FROM AIRLINES (AIRLINE STAFF)
• Stayover guest are provided with PSO (Passenger Service Order)
or MAO (Meal Accommodation Order)
• It contains the details of facilities included in the stay
• Folio will be signed by the guest
• Bills are forwarded to airlines company for payment
19. GUEST PAYING FROM AIRLINES (CREW MEMBERS)
• Contract is signed with the hotel
• Rates charged are as per the contract
• Reservations need to be done
• Bills are sent to the airline company
• Guest signature is required on all the bills
╺ Non-guaranteed bookings are required to make pre-payment/ advance deposit
╺ Guaranteed bookings are allowed credit
╺ Check the method of settlement
╺ Reconfirm the rates to avoid any disputes
ASSIGNMENT:
GUEST WITH SCANTY BAGGAGE
WALK IN GUESTS
GUEST WITH THIRD PARTY PAYMENT
20. CREDIT CONTROL DURING
GUEST STAY
• Credit Limit is set for the guest
• FO should monitor all accounts
• The credit card limit can also be set as the credit
limit
• Management needs to be notified when guest
exceeds the limit
• Guest is requested to make partial or full payment
21. CREDIT CONTROL
DURING/ POST
DEPARTURE
• Guests who have given credit facility should be able
to pay within the scheduled period
• Entire payment to be collected at check out
• Mode of payment should be such that payment
comes instantly
• Cheque/ Draft/ Bank Transfer not be accepted
• Credit policy is allows credit to:
• Guaranteed reservations
• Company guarantee payments
• Credit card guarantee payments
• Deposit/ advance payment guests
22. •Credit listed companies
•Market value is checked
•Financial status is checked
•Account department maintains a list
•Different limits are set for different companies
•Factors like size, business volume, reputation etc.
•Contract has to be signed with the company
•Rates vary as per the contract
•Payment is done usually at the end of the month
•Mode of payment may vary as well
CREDIT CONTROL FOR COMPANIES/ TRAVEL AGENTS
