Momentum offers residential, small business, and enterprise Voice over IP services, broadband monitoring and provisioning and managed support services.
We have a simple formula for satisfying our customers across the board. We call it The Momentum Promise. The Momentum Promise is built upon our confidence that we will meet and/or exceed our customers’ expectations in all areas of service and support, and if for any reason we are unable to do so, we stand by our Money Back Guarantee.
ICT (Information & Communication Technology) is converging today’s communications across all media types - voice, data, video, and applications - over one network. And most companies transfer to unified infrastructure using the same communications language. iPECS-CM realizes an easy and flexible migration into today’s unified communications environment to help increase revenue, save costs and enhance productivity.
iPECS UCS, Optimize your business communications Unified Communications SolutionEricsson-LG Enterprise
iPECS UCS is a powerful multimedia collaboration and productivity enhancing application which is exclusively designed for small and medium sized businesses. Users can experience powerful UC solutions without concerns over expenses thanks to a single server architecture.
Momentum offers residential, small business, and enterprise Voice over IP services, broadband monitoring and provisioning and managed support services.
We have a simple formula for satisfying our customers across the board. We call it The Momentum Promise. The Momentum Promise is built upon our confidence that we will meet and/or exceed our customers’ expectations in all areas of service and support, and if for any reason we are unable to do so, we stand by our Money Back Guarantee.
ICT (Information & Communication Technology) is converging today’s communications across all media types - voice, data, video, and applications - over one network. And most companies transfer to unified infrastructure using the same communications language. iPECS-CM realizes an easy and flexible migration into today’s unified communications environment to help increase revenue, save costs and enhance productivity.
iPECS UCS, Optimize your business communications Unified Communications SolutionEricsson-LG Enterprise
iPECS UCS is a powerful multimedia collaboration and productivity enhancing application which is exclusively designed for small and medium sized businesses. Users can experience powerful UC solutions without concerns over expenses thanks to a single server architecture.
iPECS UCP is Ericsson-LG Enterprise’s unified communications platform designed to meet SME and Enterprise communications needs. As ground breaking innovative platform, iPECS UCP provides out of box UC and Mobility solution. In addition, iPECS UCP is scalable for premium UC.
Is your contact center solution entering its end of life stage? Are you faced with budget constraints and are worried about making another massive investment to upgrade your solution?
Contact centers based in the cloud are a cost-effective way to mitigate your investment. With cloud-based solutions, you can continue to use your existing hardware while layering in new features at the network level. You can also seamlessly add in tools like Skype, Google, SIP, and Salesforce. Not only do these solutions make your life easier by managing everything from one place, but it also inherently enables a virtual workforce and provides an effective business continuity solution.
PortaOne develops mature, and carrier-grade B/OSS & Softswitch solutions for Service providers to efficiently implement, manage and provision modern telecommunications networks.
Our platform enables our customers to offer a large variety of Converged Data & Voice applications such as hosted Centrex, residential VoIP telephony, Internet Access billing (Double/Triple-play), WiFi/WiMAX/LTE Access billing and provisioning, Wholesale, Unified Messaging, Calling Cards and many more.
IntelePeer is a leading provider of on-demand, cloud-based communications services that deliver high-quality HD voice, HD video and unified communications for businesses and contact centers. IntelePeer enables unified communication and collaboration (UCC) solutions from every major vendor with its SIP services and Fluent Federation-as-a-Service, providing enterprises with a ubiquitous user experience and seamless transition to the clarity, reliability and unmatched quality of IP communications served from IntelePeer’s Cloud platform
iPECS UCP is Ericsson-LG Enterprise’s unified communications platform designed to meet SME and Enterprise communications needs. As ground breaking innovative platform, iPECS UCP provides out of box UC and Mobility solution. In addition, iPECS UCP is scalable for premium UC.
Is your contact center solution entering its end of life stage? Are you faced with budget constraints and are worried about making another massive investment to upgrade your solution?
Contact centers based in the cloud are a cost-effective way to mitigate your investment. With cloud-based solutions, you can continue to use your existing hardware while layering in new features at the network level. You can also seamlessly add in tools like Skype, Google, SIP, and Salesforce. Not only do these solutions make your life easier by managing everything from one place, but it also inherently enables a virtual workforce and provides an effective business continuity solution.
PortaOne develops mature, and carrier-grade B/OSS & Softswitch solutions for Service providers to efficiently implement, manage and provision modern telecommunications networks.
Our platform enables our customers to offer a large variety of Converged Data & Voice applications such as hosted Centrex, residential VoIP telephony, Internet Access billing (Double/Triple-play), WiFi/WiMAX/LTE Access billing and provisioning, Wholesale, Unified Messaging, Calling Cards and many more.
IntelePeer is a leading provider of on-demand, cloud-based communications services that deliver high-quality HD voice, HD video and unified communications for businesses and contact centers. IntelePeer enables unified communication and collaboration (UCC) solutions from every major vendor with its SIP services and Fluent Federation-as-a-Service, providing enterprises with a ubiquitous user experience and seamless transition to the clarity, reliability and unmatched quality of IP communications served from IntelePeer’s Cloud platform
More than a typical phone system, Frontier AnyWare extends the cloud-based telephony model to include everything your business needs to communicate efficiently and cost effectively.
Wave IP is more than a phone system.
Wave IP is a Unified Communications solution for every user. It offers easy to use business telephony and voice applications that drive employee productivity and improve customer service. If you use your phone only for making calls you may
not be working as productively as you could.
Unified Communication Server For Modern Enterprises Matrix ComSec
Unified Communication Server For Modern Enterprises deliver Streamlined Business Operations, Video Calling, Email Integration, Presence Sharing, and BLF Keys, mobility, and control over operational cost.
Matrix has field-proven solutions customize for different industries such as small & large Enterprises, Manufacturing, Banking, Hospitality, Healthcare, and Call Centers.
Quick Inquiry at https://www.matrixtelesol.com/unified-communications.html
Unified Communication has field-proven System for different industries such as Modern Enterprises, Hospitality, Healthcare,
Manufacturing, Banking and Retail Chains.
Advance UC solution enhances business convenience and productivity. With its intuitive interface and built-in real-time features of Video Calling, Email Integration, Presence Sharing.
Want to Digg about Advanced UC Systems, Visit at https://www.matrixtelesol.com/unified-communications.html
Crosscode Technologies Private Limited - Company profileacuser30
CROSSCODE Technologies is a telecom software and solutions company specializing in customer lifecycle management (CLM), call center and CTI technologies. With a core team consisting of professionals from the industry with a considerable amount of experience and expertise in various types of contact center implementations ranging from multi-location global BPOs running 1000+ seats to enterprise level customer care centers with complex back end integrations to enterprise wide ERP platforms like SAP, Siebel, SalesForce, Talisma or custom built solutions or with existing legacy PBX platforms like Avaya, Cisco, Siemens, Nortel or any other make.
CROSSCODE is catering to a diverse set of clients who are being serviced under long term managed service or annualized service agreements for 1 – 3 years. The domains that we cater to are, diverse, ranging from automobile dealers to healthcare majors, from BPO service providers to pharmaceutical service providers, from manufacturers to public utility corporations.
The evolution and impact of communication services - Metaswitch and PolycomIntegra
Metaswitch and Polycom present on the evolving foundation of communication networks at the 2014 Integra Tech Expo series.
The foundation communications networks is evolving from closed, proprietary platforms to those that are cloud-based, software-centric, and built on IP (Internet Protocol). Metaswitch and Polycom explain this important shift and the benefits they have on both the communications service providers who embrace this evolution and the businesses they serve.
Email security is essential. Email communications provide for efficient and effective collaboration and are extremely important as business records, yet they have long been the target of criminals looking to spread malware and steal the information that they contain.
Unified Communications are today becoming a must-have for businesses of all sizes. Come and learn how Microsoft hosted Private Cloud UC can provide key benefits to accompany your business in growing your efficiency and scalability.
Vendor hype has devalued the promise of unified communications and threatens to cause confusion with the move to cloud computing. In the absence of clear and unambiguous explanations of the benefits of embarking on such projects, end users could be forgiven for thinking that these are technologies without a purpose. However, a revolution is underway, bringing with it real benefits to enterprises and to workers.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
2. Freedom is… A Single Cloud-Ready Software Stream An In-Office Experience ….. Anywhere Freedom from Walled Garden Architectures Freedom of Commercial Offerings
3. Freedom is Call Control Video Conferencing Presence Audio / Web / Video Conferencing Messaging Contact Centre Call Recording IP Network
4. Freedom Architecture Web Services Infrastructure Mobile Gateway Mitel Freedom VDI B U S I N E S S A P P L I C A T I O N S O F T W A R E ERP eMail CRM E N T E R P R I S E , I D E N T I T Y & S E C U R I T Y M A N A G E M E N T V I R T U A L I S A T I O N ANY NETWORK, ANY INFRASTRUCTURE, ANY PLATFORM END USER I T M A N A G E R IN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICE
5. Desk Worker Teleworker Mobile Worker End User Requirements ACCOUNTANT CIO SALES Always Reachable/Availability Status Device Independence In-Office Experience Regardless of Location Single Identity - One Number, One Voice Mail Box Fixed Mobile Convergence In-office mobility TELEWORKER
6. End User Mitel Solutions ACCOUNTANT Desk Worker Teleworker Mobile Worker End User Mitel Solutions SALES CIO TELEWORKER Unified Communicator Advanced Softphone Teleworker Solution Audio & Web Conferencing Dynamic Extension Unified Communicator Advanced / Unified Communicator Express Unified Communicator Mobile Unified Communicator Advanced Web and Mobile Portals BlackBerry MVS Integration
7. Day in the Life of Michelle: Sales The ability to work any time, anywhere, on any device … that’s Michelle’s idea of freedom. At the end of the day, UCA uses the time of day to change her Dynamic Status to “Gone for the day” so all work calls go to voice mail. Heads back to her home office. Mitel UCA changes her Dynamic Status to “Mobile” based on Bluetooth in car. UCA Mobile indicates that she has messages waiting in her single voicemail box. Uses Visual Voice Mail to see who called and clicks to listen. Places a call to her admin using 4 digit dialing Arrives home. As she sits down at her desk, Michelle pulls the call to her teleworker desk phone without disrupting the conversation. Makes UCA video call into RFP team. They share files using UCA secure file transfer and use AWC web collaboration to jointly edit the document Arrives at the office for the weekly sales meeting. Based on her calendar, Mitel UCA changes her Dynamic Status to “In a Meeting” and routes all calls to voices mail
11. Borderless Communications - Regardless of Device PBX Integration UC Integration All Mobiles iPhone BlackBerry Dynamic Extension UCA Mobile for BlackBerry Nokia WM UCA Mobile Portal Android UCA Mobile Portal UCA Mobile for Android UCA Mobile Portal Supports “Bring Your Own Phone” BlackBerry MVS Integration Mobile Integration UC Mobile UC Mobile Dynamic Extension Dynamic Extension Dynamic Extension Dynamic Extension Dynamic Extension UCA Mobile Portal
13. Reducing complexity – The cost of support Source: VMware Fortune 100 Customers 42% Infrastructure Maintenance 30% Application Maintenance 23% Application Investment 5% Infrastructure Investment
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15.
16.
17. Benefits Source: VMware Customer INFRASTRUCTURE COST PER APP Before VMware After VMware WORKLOADS PER ADMIN Before VMware After VMware
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19. Channel Business Transformation *Software as a Service 1990’s 2000’s TDM VoIP Application Centric Deployment Telecom Closet Data Closet Data Center / Cloud / Virtualised Typical Packaging Hardware Hardware and Software Software and SaaS* Typical Network Locally Wired Company LAN/WAN The Net Scope and Customer Value Telephony Product Features Communications Application Solution – Business Transformation Licensing Pay for Hardware Pay for Software Pay for Software Pay for use End Points Analog and Digital sets VoIP sets and soft clients Open devices and clients Route to Market Telecom Reseller Voice and Data VAR Solutions integrator
20. Ultra High Availability Architecture Main Desk Bedroom Bathroom AX Analogue Gateway Suite Room Profile Room Profile Room Profile Room Profile 5540 IP Console SIP IP Phones PMS/Call Acct 5550 IP Console Controller Stratus Redundant IP Server
21. Mitel Hospitality Set Preview SIP Cordless Version Mid 2011 SIP Corded Version Later
22. A Single Cloud-Based Software Stream An In-Office Experience Anywhere Freedom From Walled Garden Architectures Freedom of Commercial Offerings
Introductions Mitel Personal Other Mitel Survey For those of you who don’t know Mitel – Business Telephony 1980’s: Analogue Private Brach Exchanges 1990’s: Digital Private Branch Exchanges End of the 1990’s evangelising IP telephony / Point at which Voice and Data converged / Significant technology disconnect As we moved through this decade we started talking about UC and more recently UCC As we went through that change we lost and gained competitors Bosch Phillips Fujitsu Cisco I came across this the other day …. Significant differences in IP telephony penetration across Europe
MCD is the single cloud ready software stream. All of the solutions in the Freedom architecture start with MCD. By “Commercial Offerings” we mean the procurement and financing model used. A Day in the Life Home Worker 03/17/11 948_4123
Presenting a utopia view if you like One IP Network (Fixed, Wireless and Mobile) Connectively to the public network via SIP Trunks Freedom to chose any devive (Fixed, Wireless and Mobile) But all of them IP …. So it is a question of form factor There is no doubt that more and more users are migrating to mobile devices 35% increase in mobile device sales third quarter year on year 96% increase in Smartphone sales third quarter year on year 19.3 % of mobile sales at smart phones Gartner Worldwide Also need a suite of communication applications that can work across ‘any’ device One number to dial (and one calling line ID on the way out One voicemail box On directory One presence and availability engine Ability to manage, control and report from one place In reality Mix of digital and IP technology Many user interfaces Users struggle to manage more than one device and their presence
This architecture is YOUR architecture. Freedom fits with your existing platform, devices and business applications Mitel Freedom is treated as just another application – Voice and UC – in your existing infrastructure Note the End User devices. There is only one Mitel product in that row. That is because Freedom allows you to integrate any device into your network - to meet your requirements – without introducing complexity. Both in the server room and for end users, Mitel gives you the freedom to integrate best-in-class technologies and devices A Day in the Life Home Worker 03/17/11 948_4123
The scale of the issue rather depends on the nature of the user In certain vertical markets individuals are beginning to insist on using their own devices A few businesses are asked users to chose and buy there own devices A Day in the Life Home Worker 03/17/11 948_4123
Mitel solutions meet the individual needs of each user Click on any solution to view a description of it A Day in the Life Home Worker 03/17/11 948_4123
A Day in the Life Home Worker 03/17/11 948_4123 So … if we take the most challenging senario, Michelle the sales person
Calls are directed to a “Personal Ring Group” rather than a single device Up to 8 devices in a ring group Individuals can make each device absent or present When a call arrives at the ring group all present devices ring simultaneously Call can be handed back to the ring group in order to change device (any move) Cisco can only move from BB to desk but not back again Client less … Not device / dependant Don’t need to have a Mitel phone One number to contact individuals Individuals can manage their devices Support teams retain control of a inbound and outbound calls regardless of device
Mitel Template for 2010 03/17/11 1063_5102 The combination of mobility an presence across the whole organization can transform the way a distributed business operates. At the desktop: either on a PC or phone display. Teams are always aware of their colleges presence ands availability …. And make contact by the most efficient method. At an operates console: The attendant can get a view of teams without placing multiple calls and getting voice mail greetings In a contact centre: Agents can build a view of back office skill groups to enable them to deal with enquiries in one call …. It might be as simple as an instant message enquiry whilst talking to a caller Even on the move: Unified Communicator presents a common user interface Creating your own presence states Managing device presence based on location Mitel and RIM / MVS 5
Consumer Electronics Security Group
Mitel Template for 2010 03/17/11 1063_5751
In short ….. Our current IT delivery model has grown organically And is fast reaching a point where it isn’t sustainable There must be a better way?
As a result we all spend too much money maintaining and supporting systems
Although we have come a long way in the last 10 years there is still a degree of separation between business applications and voice. Most organisations accept that their voice applications will run on dedicated hardware Still have a person who is specifically responsible for voice Might not consider voice as part of a centralisation or outsourcing exercise
Leverages all the VMWare benefits Huge opportunity for value add professional services ‘ All’ Mitel applications are available as a ‘Virtual Applicance’ Opportunity for resellers to build a unique communications solution Hotel in a box Contact centre + CRM in a box Mobility in a box (vMCD + BES + MVS) Multiple call control instances on a single server …. (private or public cloud)
You will notice I have avoided talking about Hosting Private and public clouds SaaS There are partners out there that have all kinds of offerings Start with MCD running on dedicated hardware at each site Move to a centralised solution in 3 years time Move int out into the network in 5 years time The end user experience is the same Your investment in devices, licences and software is common The cost and risk of changing deployment model is limited