The document provides an overview of the services and products offered by a company founded in 1974 that focuses on customer service, professionalism, and communication technology solutions. It describes network solutions, infrastructure solutions, data solutions, platforms, and various applications related to unified communications, messaging, presence, collaboration, contact centers, and business automation.

1. Overview of Services and Products

2. History Founded in 1974 Michael Cook and John Cook are 2 nd generation management Focus has always been on customer service, professionalism, and communication technology solutions that bring value to business owners and management

3. Network Solutions Providing Verizon products, services, and account management Product mix that includes services such as analog service, digital service, and VoIP services for dial tone delivery Product mix that includes DSL, FIOS, Data Point-to-point, MPLS, and Ethernet services for data transport options Network Management solutions to monitor “network health” 24x7x365 Cellular Gateway solutions that reduce monthly pooled minutes and offering an alternative backup solution (ATT and T-Mobile currently)

4. Infrastructure Solutions New cabling to support all voice, data and video infrastructure. This can include copper, fiber, and Coaxial, etc. Solutions that encompass data center infrastructure such as racks, cooling, battery solutions, environmental monitoring, security Suite of products to assist in transitioning legacy infrastructure to support new needs and applications. Leveraging from single pair and CAT3 physical infrastructure to deliver high availability applications on an Ethernet network Paging solutions that can meet any environmental requirements such as indoor, outdoor, waiting rooms or warehouses

5. Data Solutions LAN/WAN design, support, and provisioning to accommodate single or multiple sites. Single source provider for all your switches, routers, firewalls, and enterprise secure wi-fi networks Server hardware/software configurations for HP, Dell, IBM, and SUN Virtualization solutions for both desktops and data centers Disaster Recovery solutions for minimizing business profitability Co-Location solutions for off premise resiliency to your network applications, including voice and data Network monitoring and testing for bottlenecks, security, and application prioritization of bandwidth

6. Platforms In house certification to design a communication solution for small, medium, and enterprise sized organization. Hosted (SB, offsite) Mitel 3000 (SB, on-site) Mitel 5000 (SMB, multisite) Mitel 3300 (SME, multisite) Migration solutions for non-Mitel manufacturers such as Nortel, Avaya, NEC, Cisco, etc. to deliver applications without complete system replacement VDI solutions for voice using SUN partnership with Mitel

7. Applications Unified Communications Messaging solutions Presence solutions Collaboration solutions Business Dashboard for management overview Contact Center design and software solutions for improved customer service Business automation and workforce management software solutions

8. Applications (cont’d) Unified Communications Single number to your clients and staff to facilitate and reduce the “number of calls till resolution” ratio Deliverable via any device on any system – including legacy PBX for a cost effective migration strategy Flexibility to take a call wherever you are in the world

9. Applications (cont’d) Messaging solutions Basic voicemail functionality with Unified Messaging capability NuPoint Massager for enhanced functionality Advanced “synchronous” Unified Messaging capability Email Reader Auto Attendant Speech recognition Personal Call Router (personal AA) Desktop Faxing Redundant/Resilient, with scalability

10. Applications (cont’d) Presence Solutions Unified Communicator Express Server-less application to integrate to outlook client and see where other people in your group/company are TAPI integration options Unified Communicator Advanced Server based application that incorporates presence, softphone, Unified Communicator Mobile Allows for a smartphone such as Nokia symbian, windows mobile, or Blackberry MVS to h ave a client GUI installed and control settings Unified Communicator Agent Allows for an ACD agent to belong to one or more ACD groups and can easily be added to the Customer Interactive Suite for better customer service performance

11. Applications (cont’d) Collaboration Solutions Mitel Audio/Web Conferencing solution Server based solution that provides desktop access to desktop sharing and desktop video using industry standard webcams Allows for quick problem resolution by escalating team members to online problem solving and interactive engagement Mitel Telecollaboration Full 1080p Hi-Definition solution Immersive telepresence with wideband audio and engaging realistic feel Provides an unrivaled experience without saturating tons of bandwidth compared to other competitors*

12. Applications (cont’d) Business Dashboard Mitel Business Dashboard gives you both a complete real-time and historical view of what is happening on your Mitel communications system Optimize your use of both employees and system resources Measure customer response to marketing and sales campaign Monitor employee performance and identify opportunities for improvement Identify opportunities for cost savings

13. Applications (cont’d) Contact Center design and software solutions Small informal contact centers to full enterprise multi group centers Opportunity for deployment of virtual contact center agents Multimedia queue integration Fax SMS Chat CRM integration Scheduling and Forecasting tools for staffing Workforce Management Solutions

14. Applications (cont’d) Contact Center design and software solutions (cont’d) Voice Documentation minimize legal liability quality control of how the company is being represented effective training tool to leverage experience staff to newcomers Desktop Screen Monitoring Identify workflow bottlenecks Evaluation tool for employees for better customer service Call Accounting Bill back for tenants or subscribers Trunk utilization analysis

15. Applications (cont’d) Business Automation Solutions Customizable Interactive Voice Response system Automate repetitive, tenuous tasks for better DB input accuracy, and faster call resolution Appointment Confirmation Medical or business appointments Scheduled technician services Reduces “no shows” and can impact daily revenue streams Mass Notification Solution Emergency notifications Events SMS, phone, paging, email are all sample mediums used in today's communication model