The document describes the features of Advantage 2000 Unified Communication Server (UCS), a communication platform that provides unified communications, collaboration, and integration capabilities. It includes features such as IP PBX, call center software, CRM software, instant messaging, video calling, conferencing, and supports integration with smartphones, softphones, and third-party software. The UCS provides these capabilities to small and medium businesses through an affordable and easy to manage solution.

1. simplifying TELECOM
Unified Communications Server
IPPBX
Call Center
CRM
Instant Messaging
Video Calling and Conferencing
Collaboration

2. simplifying TELECOM
 VoIP TELEPHONY
 FAX SERVER
 IVR
 VOICE MAIL OVER EMAIL
 CALL RECORDING
 CONFERENCES
 CALL BILLING
 INSTANT MESSAGING SERVER
 IM GATEWAY INTEGRATIONS MSN/Gtalk/..
 CALL CENTER
 CRM
 MAIL SERVER
 S/W APPLICATION DEVELOPMENT
 THIRD PARTY S/W INTEGRATIONS
Advantage 2000 UCS advantages...
CONNECTING YOUR BUSINESS using UNIFIED COMMUNICATIONS
Softech Middle East brings you “Advantage 2000 Unified Communication Server”, an
State-Of-The-Art latest communication platform with Collaboration, IM integration,
Smart phone and Web based calling extensions, Call recording and Voice Mail over
email etc.
SMB and Enterprise seeking Collaboration among Employees and Branch offices
leveraging existing Data Networks and Internet connections can now enjoy services
such as seem less calling between branches, Instant messaging, video calling, smart
phone extensions over Wifi or Data connection. Browser based calls are now possi-
ble.
Multitude of Enterprise class Telecom services such as Fax server, Fax over email,
Conference rooms, IM gateway integration such as Skype and Gtalk etc, Desk Video
Phones and Soft Phones on Smart phones can be used with Advantage 2000 UCS.
WiFi Enabled Smart phones with Data connections work as your mobile extension.
28 years of Experience at work for you
communications integrated to optimize business processes
What is Unified Communication?
Unified communications is an evolving set of technologies that automates and
unifies human and device communications in a common context and experience.
It optimizes business processes and enhances human communications by reduc-
ing latency, managing flows, and eliminating device and media dependencies.[1]
Unified communications (UC) is the integration of real-time communication ser-
vices such as instant messaging (chat), presence information, telephony
(including IP telephony), Video Calling, Call Control, with non-real-time communica-
tion services such as unified messaging (integrated voicemail, email, SMS and fax).[2]
 Supports Analog / Digital Trunk IP Gateways and SIP trunks
 Supports third party SIP phones and Soft Phones
 Supports Analog Extensions IP Gateways
 Supports Backup / Restore installation for UCS
 Supports Online Server Management for easy maintenance
 Supports integration with other legacy PBX / IPPBX
www.softechms.com
IP Hard Phone

3. Branch Office Integration
Branch Offices can be connected
with Fail-over and Centralized in-
stallations providing seamless One-
Office environment. Remote / Home
users can enjoy continued services
from any location.
Smart Phone Extensions
Wifi enabled Smart Phones (Android/
Windows/IOS) installed with Soft
Phones work with Advantage 2000
UCS as conveniently as a Desk Phone.
Many different brands of Soft Phones
offer Host of features supported by
UCS.
IM gateways Integration
Remote Users abroad who prefer us-
ing IM gateways such as MSN / Gtalk
or Skype can be integrated with the
Advantage 2000 UCS as an extension
or trunk. Providing a really global con-
nectivity to the SMB and Enterprise
that they require to stay connected
with their Customers and Employees
both local and abroad.
Call Center Software, with Advantage 2000 UCS
SMB and Enterprise desperately needing to have Full featured Call Center to serve
customers, have shied away due to heavy Ownership, License and Maintenance
Costs involved with Proprietary Call Centers Systems .
Advantage 2000 UCS offers a Full Featured Call Center Solution as an extension to its
vast services at phenomenally Low Cost.
CRM Software, with Advantage 2000 UCS
CRM software have traditionally been accessible only to Large Enterprise due to
Heavy Total Costs of Ownership TCO. The needs of SMB and Enterprise are similar in
the area of Sales, Marketing and Services Management.
A CRM Software undoubtedly increases efficiency of any organization, whether
small or large, by organizing operations, managing customers requests and provid-
ing essential insights into the sales, marketing and services business related Data to
the management of the organization.
Enterprise Class CRM software, available with Advantage 2000 UCS, offers a Full
Featured service. Softech Offers Deployment, Customization, Integration with Third
Party Software, and extended Software development services for CRM on Ad-
vantage 2000 UCS, enabling SMB and Enterprise to enter a new era of Unified com-
munications integrated with the CRM and Call Center Software as extension to the
Advantage 2000 UCS.
 Visitor on your website can directly call CC agents.
 Customers buying thru website can directly fill a CRM order form.
 Customers Support can manage services, warranties and SLA.
 Customer surveys or orders can be entered into CRM order form by CC agents.
 Quotations can be made and sent via CRM over email to customers.
 Remote CC agents / Home Agents can use all features of CC and CRM seamlessly
while over the phone with organization and Customers.
simplifying TELECOMwww.softechms.com
Bria 4—Android
Softphone

4. IP PBX FEATURES
 Call recording
 Voicemail indication over phone light
 Voicemail-to-Email functionality
 (with / without attachment option)
 Flexible and configurable IVR
 Separate IVR for individual trunks
 Voice synthesis support
 IP terminal batch configuration tool
 Integrated echo canceller by software
 End Point Configurator
 Support for video-phones
 Hardware detection interface ( Gateways)
 DHCP server for dynamic IP
 Web-based operator panel
 Call parking
 Call detail record (CDR) report
 Billing and consumption report ( $ value and costs)
 Channel usage reports
 Support for call queues
 Distributed Dial Plan with dundi
 Asterisk Real Time
 Conference center with virtual rooms ( unlimited)
 SIP and IAX support, among others ( provide list)
 Supported codecs:
 ADPCM, G.711 (A-Law & μ-Law), G.722, G.723.1 (pass through),
 G.726, G.728, G.729, GSM, iLBC (optional) among others.
 Support for analog interfaces FXS/FXO (PSTN/POTS)
 Digital Interfaces (E1/T1/J1) through PRI/BRI/R2 protocols
 Caller ID FSK
 Multiple trunk support
 Incoming and outgoing routes with
 support for dial pattern matching
 Support for follow-me
 Support for ring groups
 Support for paging and intercom
 Support for time conditions (Time schedule based actions)
 Support for PIN sets
 Direct Inward System Access (DISA) Direct external dialing
 Callback support
 Advantage2000 Operator Panel (EOP)
 Voip Service Provider configuration
FAX SERVER FEATURES
 Fax server based on HylaFax
 Fax to email customization
 Fax visor with downloaded PDFs
 Access control for fax clients
 Fax to email application
 Can be integrated with Winprint Hylafax
 SendFax Module
 Fax send through Web Interface
 SendFax Module - Fax send through Web Interface
INSTANT MESSAGING FEATURES
 Openfire instant messaging server
 IM client initiated calls
 Web based management for IM server
 IM groups support
 Support for other IM gateways like MSN, Yahoo Messenger, GTalk
and ICQ /Lync
 Report of user sessions ( Chat history?)
 Jabber support ( IM protocol)
 Plugins support
 LDAP support
 Server-to-server support
EMAIL FEATURES
 Mail server with multi-domain support
 Web based management
 Support for mail relay
 Web based email client
 Remote SMTP Module
 Support for quotas
 Antispam support
 Based in Postfix for high email volume
 Email List management
GENERAL FEATURES
 System resources monitor
 Network configurator
 Server shutdown from the web
 Backup/restore support via Web
 Backups on a FTP server
 Automatic Backup Restore
ADVANTAGE 2000 UCS Features & Specifications
simplifying TELECOMwww.softechms.com

5. CALL CENTER FEATURES
 Web Administration
 Do-Not-Call List Support
 Support for breaks generation and configuration
 Support for integration of external application (CRM, forms) during
campaigns
 Support for forms design
 Support for generation of scripts by campaign and by queues
 Storage of attention script
 Support for retries in outgoing campaigns
 Support for reports exporting to spreadsheets, PDF, and CSV
 Web-based agent console
 Support for call transfer from console
 Ability to place a call on hold
 Support for ingoing and outgoing campaigns
 Support for call schedule in outgoing campaigns
 Support for call schedule assigned to the same agent
 Support for call back login
 Execution of multiple simultaneous campaigns
 Monitoring of agent assigned to a call
 Support for call recording by queues
 Predictive dialing
 Support for configuration of short call threshold
 Maximum wait configuration of a dialed call
 Support for activation/deactivation of prediction
 Automatic calling from a list of numbers
 Asynchronous events assignment
REPORTS
 Breaks/rests reports
 Call's detail
 Calls per hour
 Calls per agent
 Wait time
 Login Logout
 Ingoing successful calls
 Calls per hour graph
 Agent's information
 Trunks used per hour
 Agents monitoring
 Ingoing calls monitoring
 Campaign monitoring
Advantage 2000 IP GATEWAYS
FXS IP GATEWAYS
4, 8, 16, 24, 32 Ports
FXO IP GATEWAYS
4, 8, 16 Ports
FSX-FXO IP GATEWAYS
4 FXS + 4FXO
8 FXS + 8FXO
DIGITAL TRUNK IP GATEWAYS
1 x E1,support Echo,ISDN-PRI,G.711 only
2 x E1,support Echo,ISDN-PRI,G.711 only
4 x E1,support Echo,ISDN-PRI,G.711 only
1 x E1/T1, 2*100Base-Tx,1*Console port, 1U chassis, Support
SIP/H.323, SS7/PRI
2 x E1/T1, 2*100Base-Tx,1*Console port, 1U chassis, Support
SIP/H.323, SS7/PRI
4 x E1/T1, 2*100Base-Tx,1*Console port, 1U chassis, Support
SIP/H.323, SS7/PRI
8 x E1/T1, 2*100Base-Tx,1*Console port, 1U chassis, Support
SIP/H.323, SS7/PRI
Minimum Server Specifications
Processor Intel i3 2120
RAM 4 GB
Hard disk From 320GB 2.5" (optional upgrade to 500GB)
RAID1 Dual hard drive for increased system reliability
ADVANTAGE 2000 UCS Features & Specifications
simplifying TELECOM www.softechms.com

6. ADVANTAGE 2000 UCS Features & Specifications
simplifying TELECOMwww.softechms.com
High Availability
Advantage 2000 IPPBX HA is a commercially developed High Availability solution that has re-
worked the Advantage 2000 IPPBX platform to integrate DRBD, Cluster Manager and Pacemak-
er. This enables automatic mirroring and failover between two Advantage 2000 IPPBX Systems.
Your phones and devices are registered to a floating IP address, so the failover between sys-
tems will be transparent to them. Your SIP Trunks will register to the active node, and if utiliz-
ing a PSTN Failover Appliance (optional), your T1 or Analog lines will be directed to the active
node as well. Then when the primary IPPBX is repaired or recovers, you can switch back to the
primary Advantage 2000 IPPBX node in just seconds.
Setup and configuration of Advantage 2000 IPPBX HA is done in the Advantage 2000 IPPBX GUI,
which you can also use as an online management tool to easily switch between nodes.

7. Advantage 2000 is an Open Source Platform with Features of the
worlds Latest IP telephony. The Unified communication platform is
the state of the art platform to serve SMB and Enterprise alike.
Whether you are a small company or big organization, Advantage
2000 UCS can be scaled to suite your budgets and services it offers.
You can pick and choose from host of features from Advantage 2000
UCS and host of after sales support services / SLAs to strike a balance
between your required feature set and TOC, Total Cost of Ownership.
We will help you design and implement. We will handhold you thru
the business analysis, selection of components, deployment, custom-
ization and after sales support, till the time you require.
Softech Middle East FZC brings the Experience of the Softech Group
in Telecom business since its inception in 1987.
Softech Middle East FZC SALES & SUPPORT
P.O. BOX - 243190, Dubai, U.A.E.
sales@softechms.com
www.softechms.com
simplifying TELECOM