The document discusses Arkadin as a global provider of unified communications (UC) solutions, offering a comprehensive range of collaboration services tailored for both enterprises and SMBs. It highlights the various delivery models for UC, particularly emphasizing the benefits of private cloud solutions. Additionally, it addresses customer challenges related to budget, technology, and expertise in the UC sphere.

1. Collaboration as a Service
How can Private Cloud UC enable your Business
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2. 1 Forewords
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3. Arkadin – Global provider of
Unified Communications solutions “as a Service”
• Unified Cloud Collaboration Specialist:
> Complete range of Audio, Web, Video conferencing services
> Partnerships with global UC players
> 3rd CSP Worldwide, fastest growth of the industry
> 2nd CSP in Europe, 15 Million meetings in 2011
• Global Player, Local Support
> 47 offices in 28 countries, 1000 employees
> Local Client Care 24x7 in 15 local languages
• Client-driven
> 20,000+ customers, from small to large enterprises
> Dedicated customer services management
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4. 4

5. Unified Communications: all communication and
collaboration tools in a unified environment
“Unified Communications” (UC) is a set of products and solutions
that provides a consistent unified user interface and user
experience across multiple devices and media types
Source: Wikipedia 5

6. 2 UC delivery models
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7. Different delivery models to deploy a UC solution
Enterprise Enterprise Enterprise SMB SMB
On-Premise Service Provider Svc Provider
Private Cloud Public Cloud
UC hosted by UC hosted by UC hosted by UC hosted by UC hosted by
customer customer Service Provider Service Provider Service Provider
Internally Managed Dedicated Multi-tenant Multi-tenant
Managed Services Infrastructure Infrastructure Infrastructure
Maintenance and Maintenance and
Hosted infrastructure Hosted Infrastructure Open infrastructure
operations managed by operations managed
with exclusive access for shared between several shared with any
the organization’s IT onsite by a service
one company companies organization
Group provider
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8. Private Cloud Unified Communications
Enterprise Enterprise Enterprise SMB SMB
On-Premise Service Provider Svc Provider
Private Cloud Public Cloud
UC hosted by UC hosted by UC hosted by UC hosted by UC hosted by
customer customer Service Provider Service Provider Service Provider
Internally Managed Dedicated Multi-tenant Multi-tenant
Managed Services Infrastructure Infrastructure Infrastructure
Maintenance and Maintenance and
Hosted infrastructure Hosted Infrastructure Open infrastructure
operations managed by operations managed
with exclusive access for shared between several shared with any
the organization’s IT onsite by a service
one company companies organization
Group provider
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9. Private Cloud Unified Communications
Enterprise SMB On-Premise benefits Public Cloud benefits
Private Cloud benefits
Service Provider
Private Cloud
UC hosted by UC hosted by
Service Provider Service Provider
Dedicated Multi-tenant
Infrastructure Infrastructure
Hosted infrastructure Hosted Infrastructure
with exclusive access for shared between several
one company companies
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10. Private Cloud UC … for Large Businesses
Enterprise
Private Cloud
> Dedicated infrastructure
UC hosted by
Service Provider > Interconnected to your Network, with managed QoS
Dedicated > Delivered by an expert Service Provider, in SaaS model
Infrastructure
> Several Lync pools possible for worldwide deployments
Hosted infrastructure
with exclusive access for > Take advantage of all of Lync’s features, including Enterprise
one company
Voice
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11. Private Cloud UC … for SMBs
SMB
Private Cloud
> Cost-efficient, low initial cost
UC hosted by
Service Provider > Fast deployment
Multi-tenant > Can be interconnected to your Network
Infrastructure
> Delivered by an expert Service Provider, in SaaS model
Hosted Infrastructure
shared between several > Guaranteeing Security and Data Sovereignty
companies
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12. Customer Survey – Q4 2011
UC customer challenges
Lack of budget & resources
Fast technology evolution
& lack of expertise
Proliferation of services &
applications
Technical limitations
& security constraints
Few Global expert UC providers
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13. 3 Closing words
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