Enterprise Mobility at TI IT Operations, Texas Instruments Evan Miller IT Operations Strategy Director
Agenda <ul><li>Business Context </li></ul><ul><li>Enterprise needs </li></ul><ul><ul><li>Usability </li></ul></ul><ul><ul>...
 
History of Innovation 1930s 1940s 1950s 1960s 1970s 1980s 1990s Produces first commercial transistor and designs first com...
Business-Enabling Technology Revolutions 1960s 1970s 1980s 1990s 2000s 2010s 100’s of thousands Billions 100’s of millions...
TI Businesses Semiconductors Educational &  Productivity Solutions 2005 TI Revenue* By Segment ($B): $12.3B Semiconductor ...
Digital Motor Control Segway Human Transporter Communications + Computing Signal Processing DSP and Analog Converged Devic...
Mobile Solutions Move  the Business Boundary <ul><li>from Buildings … </li></ul>…  to People.
Enterprise Requirements <ul><li>Usability </li></ul><ul><ul><li>If end users won’t use it, we won’t deploy it – Usability ...
Mobile E-mail Handset Growth
Benefits <ul><li>1.   Immediate access to time-critical information, improves workflow 29% </li></ul>2. Downtime conversio...
Coincidence or Correlation? 2,000 handhelds (Million)
Enterprise Handheld Value Stack Balanced design trade-offs between voice and data Business Apps. Browse Intranet Web Secur...
Beyond Mobile Email <ul><li>Location-based applications </li></ul><ul><ul><li>Maps and driving directions </li></ul></ul><...
Standards <ul><li>One laptop supplier </li></ul><ul><li>One PC/laptop OS  </li></ul><ul><li>WLAN standard: 802.11b/g </li>...
<ul><li>BlackBerry ®   </li></ul><ul><li>With TI High Performance Analog </li></ul>TI Standard Handsets Nokia E61 and E62 ...
IT Acceptance Pass/Fail Criteria For Enterprise Handhelds (One failure disqualifies device) <ul><li>Supported by BES or Go...
User Acceptance Criteria For Enterprise Handhelds <ul><li>Renders local languages?  </li></ul><ul><li>Good international r...
TI Mobile Handset Servers Lewisville Freising Bangalore Hong Kong
Support <ul><ul><li>Executive support group for corporate officers </li></ul></ul><ul><ul><li>Regional help desks for ever...
Automation <ul><li>Ticket system </li></ul><ul><li>Knowledge base </li></ul><ul><li>Ordering </li></ul><ul><li>Billing & r...
Automate Customer Tasks
US Handset Order Process <ul><li>User can walk up to one of three locations in Dallas, or order on web </li></ul><ul><li>E...
Managing Mobile Network Operators <ul><li>Set clear expectations </li></ul><ul><li>Measure and report performance </li></u...
Security Application server Mobile Server Internet Mobile Network Operator Server-enforced password policy Remote erase, r...
In-Building Wireless Coverage <ul><li>2M sq feet covered with GSM towards 10M sq ft by 2009 </li></ul><ul><li>10M sq feet ...
Fixed-Mobile Convergence <ul><li>TI could save potentially $1M annually </li></ul><ul><ul><li>Mobile international LD redu...
Join Networks <ul><li>No change to user behavior or handset </li></ul><ul><li>Cell calls across the corporate network </li...
Q&A
Why A NOC Architecture? <ul><li>Security architecture keeps the handheld outside the firewall </li></ul><ul><ul><li>Reduce...
Why not WLAN support  on mobile devices? <ul><li>An active WLAN radio allows layer 3 (IP) inside the TI firewall </li></ul...
Why A NOC Architecture? <ul><li>Security architecture keeps the handheld outside the firewall </li></ul><ul><ul><li>Reduce...
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Ti Mobility Gartner 2007 1 29

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Enterprise Mobility at Gartner 2007

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  • Ti Mobility Gartner 2007 1 29

    1. 1. Enterprise Mobility at TI IT Operations, Texas Instruments Evan Miller IT Operations Strategy Director
    2. 2. Agenda <ul><li>Business Context </li></ul><ul><li>Enterprise needs </li></ul><ul><ul><li>Usability </li></ul></ul><ul><ul><li>Cost management </li></ul></ul><ul><ul><li>Security </li></ul></ul><ul><li>In-building coverage </li></ul><ul><li>Convergence </li></ul>
    3. 4. History of Innovation 1930s 1940s 1950s 1960s 1970s 1980s 1990s Produces first commercial transistor and designs first commercial transistor radio First integrated circuit demonstrated Invents first handheld calculator Introduces Speak and Spell Introduces single-chip Digital Signal Processor Demonstrates digital projection display system 2000 Technology for Innovators ™ TI’s DSP and analog technologies are creating innovative solutions for both today and tomorrow .
    4. 5. Business-Enabling Technology Revolutions 1960s 1970s 1980s 1990s 2000s 2010s 100’s of thousands Billions 100’s of millions Millions Users Mainframes and Serial Communications Minicomputers and the Local Area Network PCs and The Internet Mobile Handhelds and the Wireless Internet
    5. 6. TI Businesses Semiconductors Educational & Productivity Solutions 2005 TI Revenue* By Segment ($B): $12.3B Semiconductor $11.8 B Educational & Productivity Solutions $.5B * Continuing operations, excludes the divested Sensors & Controls business.
    6. 7. Digital Motor Control Segway Human Transporter Communications + Computing Signal Processing DSP and Analog Converged Devices Digital Video Recorder/Server Digital Still Cameras IP phones Wireless Infrastructure Smartphones Broadband Disk Drives 3G Wireless Bluetooth VoIP Gateway Digital TV PDAs Digital Radio Wireless LANs Digital Camcorders Digital Audio
    7. 8. Mobile Solutions Move the Business Boundary <ul><li>from Buildings … </li></ul>… to People.
    8. 9. Enterprise Requirements <ul><li>Usability </li></ul><ul><ul><li>If end users won’t use it, we won’t deploy it – Usability drives ROI </li></ul></ul><ul><li>Scalable IT Cost Model </li></ul><ul><ul><li>It can't just be inexpensive to purchase, it must be inexpensive to deploy and operate </li></ul></ul><ul><li>Security </li></ul><ul><ul><li>Only solutions that meet Information Security requirements get approval </li></ul></ul>
    9. 10. Mobile E-mail Handset Growth
    10. 11. Benefits <ul><li>1. Immediate access to time-critical information, improves workflow 29% </li></ul>2. Downtime conversion into productive time: 196 hours/year/person $45 to $90 million annual productivity benefit globally Plus 10% more sales “face time” with customers generating approximately $250 million annual revenue
    11. 12. Coincidence or Correlation? 2,000 handhelds (Million)
    12. 13. Enterprise Handheld Value Stack Balanced design trade-offs between voice and data Business Apps. Browse Intranet Web Secure Push Email & PIM Mobile Phone Value stack Market Size
    13. 14. Beyond Mobile Email <ul><li>Location-based applications </li></ul><ul><ul><li>Maps and driving directions </li></ul></ul><ul><li>Browser-based applications </li></ul><ul><ul><li>Product catalog search </li></ul></ul><ul><ul><li>Workflow approvals </li></ul></ul><ul><li>Instant Messaging -> Unified Communications </li></ul><ul><ul><li>Enterprise Communications </li></ul></ul>
    14. 15. Standards <ul><li>One laptop supplier </li></ul><ul><li>One PC/laptop OS </li></ul><ul><li>WLAN standard: 802.11b/g </li></ul><ul><li>Global cellular voice standard: GSM </li></ul><ul><li>Global cellular data standard: GPRS/EDGE moving to UMTS/HSDPA </li></ul>
    15. 16. <ul><li>BlackBerry ® </li></ul><ul><li>With TI High Performance Analog </li></ul>TI Standard Handsets Nokia E61 and E62 With TI OMAP®
    16. 17. IT Acceptance Pass/Fail Criteria For Enterprise Handhelds (One failure disqualifies device) <ul><li>Supported by BES or Goodlink </li></ul><ul><li>Crashes less than once/week on latest firmware </li></ul><ul><li>Implements TI handheld password policy </li></ul><ul><li>Implements remote erase </li></ul><ul><li>Over-The-Air activation </li></ul><ul><li>Over-The-Air push email and calendar/contacts/tasks/notes sync </li></ul><ul><li>If it has WLAN, IT can prevent connection to TI WLAN network </li></ul><ul><li>At least 1 day battery life with light voice and data use </li></ul><ul><li>Doesn’t accidentally erase (enter password multiple times) in holster/pocket </li></ul><ul><li>User-upgradeable firmware/OS </li></ul><ul><li>Quad-band or Tri-band international roaming </li></ul><ul><li>Supported by Cingular or T-Mobile in the US </li></ul><ul><li>Supported by operators in EMEA </li></ul><ul><li>Supported by operators in Asia </li></ul>
    17. 18. User Acceptance Criteria For Enterprise Handhelds <ul><li>Renders local languages? </li></ul><ul><li>Good international roaming? </li></ul><ul><li>Acceptable call quality? </li></ul><ul><li>Holds weak signal? </li></ul><ul><li>Easy bluetooth headset pairing? </li></ul><ul><li>Browser speed? </li></ul><ul><li>Browser compatibility and rendering? </li></ul><ul><li>Doesn't accidentally dial numbers in holster/pocket? </li></ul><ul><li>Do data or configuration settings lost after device replacement? </li></ul><ul><li>Good battery life under light voice and email use? </li></ul><ul><li>Very stable? </li></ul><ul><li>Size acceptable? </li></ul><ul><li>Weight acceptable? </li></ul><ul><li>Read screen in sunlight? </li></ul><ul><li>Read screen in darkness? </li></ul><ul><li>Easy text input? </li></ul><ul><li>Easy navigation? </li></ul><ul><li>Easy voice dial? </li></ul><ul><li>No need to sync to PC </li></ul>
    18. 19. TI Mobile Handset Servers Lewisville Freising Bangalore Hong Kong
    19. 20. Support <ul><ul><li>Executive support group for corporate officers </li></ul></ul><ul><ul><li>Regional help desks for everyone else </li></ul></ul><ul><ul><li>(“Level 1” support) </li></ul></ul><ul><ul><li>2nd level support provided by organizations providing infrastructure service </li></ul></ul><ul><ul><li>Mobile Solutions 2nd level support group continually teaching help desk to handle more of their load </li></ul></ul>
    20. 21. Automation <ul><li>Ticket system </li></ul><ul><li>Knowledge base </li></ul><ul><li>Ordering </li></ul><ul><li>Billing & re-billing </li></ul><ul><li>Upgrade </li></ul><ul><li>Repair/replacement </li></ul><ul><li>Server accounts </li></ul>Process improvements begin Improvements save 18 FTE Goal: save 21 FTE by 2Q07 Also improves user experience
    21. 22. Automate Customer Tasks
    22. 23. US Handset Order Process <ul><li>User can walk up to one of three locations in Dallas, or order on web </li></ul><ul><li>End users order device with credit card – TI may or may not reimburse </li></ul><ul><li>End users can order operator service with cost center number </li></ul><ul><li>Cost center manager gets email notification – can reject </li></ul><ul><li>Web order arrives 3-5 days </li></ul><ul><li>Business process varies by country </li></ul><ul><ul><li>Similar for Germany, France, Japan </li></ul></ul><ul><ul><li>End user “fend for yourself” other countries </li></ul></ul>
    23. 24. Managing Mobile Network Operators <ul><li>Set clear expectations </li></ul><ul><li>Measure and report performance </li></ul><ul><li>Meet quarterly to review performance </li></ul><ul><ul><li>Cost </li></ul></ul><ul><ul><li>Technology </li></ul></ul><ul><ul><li>Roadmap </li></ul></ul><ul><ul><li>Availability </li></ul></ul><ul><ul><li>Quality of Service </li></ul></ul><ul><li>Meet monthly to review operational service issues </li></ul><ul><li>Meet weekly with suppliers who fall below a “B” grade </li></ul>
    24. 25. Security Application server Mobile Server Internet Mobile Network Operator Server-enforced password policy Remote erase, remote management Outbound Connection through firewall Nothing listening in firewall / DMZ End-to-end encryption Server Network Operator
    25. 26. In-Building Wireless Coverage <ul><li>2M sq feet covered with GSM towards 10M sq ft by 2009 </li></ul><ul><li>10M sq feet covered in the US with Nextel iDen </li></ul><ul><li>15M sq feet covered globally with 802.11b/g </li></ul><ul><li>The enterprise should pay for cell coverage in the building, not the operator. Why? </li></ul><ul><ul><li>Control over-design, cost, expansion, and integration </li></ul></ul><ul><ul><li>Negotiating position </li></ul></ul><ul><li>Do a RFP and get bids …big cost differential between in-building suppliers </li></ul>
    26. 27. Fixed-Mobile Convergence <ul><li>TI could save potentially $1M annually </li></ul><ul><ul><li>Mobile international LD reduction </li></ul></ul><ul><ul><li>Bill auditing, fewer desk phones to deploy and manage </li></ul></ul><ul><li>Alternative solutions </li></ul><ul><ul><li>LD access number and PIN: already have it, employee use is declining </li></ul></ul><ul><ul><li>IP Softphone over VPN on laptop: already deployed, portable but not mobile, call quality issues, higher support costs, hard to use </li></ul></ul><ul><ul><li>Voice over VPN over Wi-Fi on a handheld: requires special handset, hotspot hunting, violates TI WLAN security policy, roaming issues, call quality issues, higher support costs, hard to use </li></ul></ul><ul><ul><li>Or … </li></ul></ul>
    27. 28. Join Networks <ul><li>No change to user behavior or handset </li></ul><ul><li>Cell calls across the corporate network </li></ul><ul><li>Call logging </li></ul><ul><li>Mobile extension features </li></ul>
    28. 29. Q&A
    29. 30. Why A NOC Architecture? <ul><li>Security architecture keeps the handheld outside the firewall </li></ul><ul><ul><li>Reduces need for centrally managed anti-virus, client firewall, patch management </li></ul></ul><ul><li>Middleware is separate from Email infrastructure </li></ul><ul><ul><li>TI upgrades our exchange infrastructure on a 2-year cycle </li></ul></ul><ul><ul><li>Mobile middleware needs to be upgraded twice a year    </li></ul></ul><ul><li>Management architecture </li></ul><ul><ul><li>Centralized management from a single point </li></ul></ul><ul><ul><li>Over-The-Air activation and upgrades </li></ul></ul>
    30. 31. Why not WLAN support on mobile devices? <ul><li>An active WLAN radio allows layer 3 (IP) inside the TI firewall </li></ul><ul><ul><li>PEAP while inside TI, VPN while outside TI </li></ul></ul><ul><li>The IT Security policy is to either </li></ul><ul><ul><li>Keep the device outside the firewall, or </li></ul></ul><ul><ul><li>Enforce and guarantee the installation of </li></ul></ul><ul><ul><ul><li>Managed anti-virus </li></ul></ul></ul><ul><ul><ul><li>Managed client firewall </li></ul></ul></ul><ul><ul><ul><li>Managed security patch update </li></ul></ul></ul><ul><ul><ul><li>Managed device password policy enforcement software </li></ul></ul></ul><ul><li>Mobile devices are outside the firewall </li></ul><ul><li>Inside-the-firewall support would cost </li></ul><ul><ul><li>Two more TI headcount </li></ul></ul><ul><ul><li>Three more CHD contractors </li></ul></ul><ul><ul><li>18 months to implement </li></ul></ul><ul><ul><li>Over $300k in software and hardware for 1000 units </li></ul></ul><ul><li>PEAP/VPN access to TI has a more difficult user experience </li></ul><ul><li>The plan is to disable the WLAN radio with by the end of 3Q before supporting WLAN devices </li></ul>
    31. 32. Why A NOC Architecture? <ul><li>Security architecture keeps the handheld outside the firewall </li></ul><ul><ul><li>Reduces need for centrally managed anti-virus, client firewall, patch management </li></ul></ul><ul><li>Middleware is separate from Email infrastructure </li></ul><ul><ul><li>TI upgrades our exchange infrastructure on a 2-year cycle </li></ul></ul><ul><ul><li>Mobile middleware needs to be upgraded twice a year    </li></ul></ul><ul><li>Management architecture </li></ul><ul><ul><li>Centralized management from a single point </li></ul></ul><ul><ul><li>Over-The-Air activation and upgrades </li></ul></ul>

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