Wave IP PBX is a unified communications solution designed to enhance employee productivity and customer service, providing features like remote work capability, call management, and built-in call recording. It includes various IP and digital handsets, as well as the free Viewpoint application for desktop and mobile access, facilitating seamless communication and collaboration. The system supports multiple users across various locations, ensuring a cohesive communication experience for businesses of all sizes.

1. INTRODUCING THE WAVE IP PBX
Wave IP is more than a phone system.
Wave IP is a Unified Communications solution for
every user.
It offers easy to use business telephony and voice
applications that drive employee productivity and
improve customer service.
If you use your phone only for making calls you may
not be working as productively as you could.
With Wave you can,
• Increase productivity
• Enhance customer service
• Reduce operating costs
NO COST BYOD APPLICATION
Included “in-the-box” with every Wave IP system are a selection of easy to deploy and use voice
applications. These base voice applications are included at no additional cost.
They include Wave Viewpoint for every user and the free BYOD application ViewPoint Mobile for
Apple iOS and Android mobile phone devices

2. WHAT YOU CAN DO WITH A WAVE SOLUTION
Work from anywhere
With Wave you can provide home and remote staff with the same
communications capability that office based colleagues enjoy.
Manage calls and voice mail from your desktop
Take and place calls using ViewPoint. Click or drag-&-drop to transfer or
conference calls. Point-&-click to park or hold calls.
Hold conference calls
Arrange impromptu conference calls using ViewPoint or set up pre-
arranged managed conferences.
Show availability status
Check if a colleague is at a meeting, traveling or contactable by phone
before attempting to make or forward a call to them.
Use a single telephone number
Multiple Wave solutions can be networked to connect users at multiple
locations enabling you to provide staff with easy inter-site calling and
customers with a single telephone number into your business no matter at
which site their contact is based.
Benefit from in-built call recording
All calls can be optionally recorded as well as individual calls captured by
the user with a single mouse click. This enables you to capture for audit or
training purposes verbal customer orders, product support calls, or
marketing feedback.
Use self-service applications
Callers can call in and complete their business automatically without
needing to wait to talk to a member of your staff .
Use a contact centre
Wave provides contact centre capability and what is more the contact
centre agents can be based anywhere - in different offices or even at
home
Present a polished and professional image
Wave gives you enterprise level applications and capabilities but at a small
business price and the auto attendant means that callers can be directed
to the right person or department without the intervention of an operator..

3. SYSTEM FEATURES
BUILT IN APPS (FOR ALL USERS)
IP 500 IP 2500
Wave ViewPoint - Desktop
Wave ViewPoint - Mobile
Integrated SIP Softphone
Secure Instant Messaging
Presence & Stats
Visual Voice Mail
Intelligent Find-Me / Follow-Me
MS Exchange Sync
Auto Attendant
Mobile Extension
Call Recording
Recording Archive & Management
Multi-Party Conferencing
Reporting
ADD-ON APPS
IP 500 IP 2500
Contact Centre (Agents) 10 100
WaveNet (multisite networking)
Wave Call Classifier
Wave Fax Manager
Wave Voice Server (IVR)

4. USERS
IP 500 IP 2500
Max phone users of all types 50 500
Vertical VOIP/SIP handsets * 50 500
Vertical Digital handsets** 48 480
Vertical Analogue handsets 26 240
Mobile users 50 500
*Port estimates based on standard IVR services. Port availability may vary based on services being
used.
**Digital phones require an external power supply.
MECHANICAL
IP 500 IP 2500
19" rack mount
Wall mount option
Dimensions 17.5"w
2.5"h
13.25"d
17.6"w
5.875"h
19"d
Weight (base System) 8.16kg 12.7kg

5. WAVE IP PHONES
Wave supports combinations of wired and wireless SIP phones (including soft phone clients), digital
telephones, and analogue endpoints.
WIRELESS HANDSETS
Handset solutions are available which can provide mobility around a site. If required solutions can
be provided which are suitable for use in harsh and hazardous working environments.
DESK HANDSETS
The desk handsets offer feature sets and styles that can be matched to different work roles. There
is a choice of an IP or digital handsets and you can see all the styles clearly in the handset gallery.
IP HANDSETS
To take full advantage of IP telephony, you need an IP phone. The Edge 5000 series offers a range
of IP desk handsets that address the needs of low call volume users to the sophisticated needs of
executives and global communicators.
EDGE 5000I-8
The Edge 5000i-8 is an entry-level telephone with the functionalities
that come from IP technology. The phone can be used in lobbies,
conference rooms and for everyday office use.
The 5000i-8 users have a convenient single button access to call
conferencing, call transferring, redial and call log lists with 8
programmable features and 3 soft keys.
It provides cost-effective power options (PoE or AC) and like the
other phones in the series has enhanced audio quality.
EDGE 5000I-24
The Edge 5000i-24 is mid end professional level IP phone.
The 5000i-24 incorporates professional-level functionality
designed to boost the productivity of managers or "answering"
positions (receptionists, assistants) with reliable functions and 24
programmable features keys. .
It offers advanced communications capabilities including call
routing table, a 240x56 pixel grayscale backlit display and flexible

6. two-position adjustable foot stand.
EDGE 5000-LLCD
The Edge 5000-LLCD provides high end functionalities
designed to boost the productivity of knowledge workers and
other key employees as well as administrative personnel.
Its stylish design embeds 10 line appearances on the silver
part of the phone without compromising the professional look
and feel of the phone.
It incorporates the largest LCD grayscale display (240x144) of
the series with white-backlit. A flexible two-position adjustable
foot stand ensures optimised viewing angles.
DIGITAL HANDSETS
The Edge 700 family offers a range of digital handsets. These ergonomic, feature-rich phone sets
offer comprehensive business class capabilities at an affordable price. The Edge 700 is available in
either 8 or 24 button options.
EDGE 700 - 8 BUTTON
The Edge 700 - 8-button handset offers the benefits of a fully
featured digital telephone. It is the choice for organisations
wanting an attractively priced digital handset for employees who
need an everyday easy to use comprehensively featured
telephone
EDGE 700 - 24 BUTTON
The Edge 700 - 24 button offers similar benefits to the 8 button
handset with a range of additional features including,
• 8 distinctive ring tones
• Full duplex upgrade option
• Bluetooth option for Bluetooth headsets

7. VIEWPOINT
ViewPoint is a desktop and mobile application that delivers Wave's full suite of advanced integrated
applications to the user. It provides every user with advanced desktop call management, secure
instant messaging, presence management, call recording and more.
ViewPoint’s powerful feature set is available to desktop users, remote users, and mobile users and
includes the ability to switch seamlessly between the ViewPoint desktop client and ViewPoint
Mobile.
More than 100,000 users worldwide rely on ViewPoint every day.
ViewPoint is pre-installed on every Wave IP system and is available to all users without additional
cost.
VIEWPOINT STRENGTHENS & EXTENDS WORKFLOW PROCESSES
Streamlines collaboration
• Employees are empowered with the combination of strong presence management and
secure messaging to speed up decision-making processes and response times.
• An integrated softphone allows for secure remote calling and can save money by routing
voice traffic through Wave IP.
Expands coverage
• Maximise your ability to orchestrate more sales and service coverage with increased visibility
into availability of remote sales and service staff located in multiple times zones.
• Extend service hours and create premium service offerings by routing calls based on the
availability of remote staff members.
Improves reach-ability
• Use a single number to reach any staff member regardless of location.
• Improve incoming customer call experience with multiple call handing settings and the ability
to designate frequent or important contacts to a “Favourites” listing.
Records and shares conversations
• Record and securely store calls on your Wave IP system and send the recording as a
voicemail message or via email to colleagues
Enhances security
• Securely extend unified communication capabilities beyond corporate boundaries.
• Eliminate risks inherent with IMInstant Messaging (IM) communications with secure
messaging and content tagging for key words and phrases that can be identified, removed,
or blocked entirely from mobile IM sessions.

8. VIEWPOINT FOR DESKTOP USERS
Traditional phone systems hide the phones
features behind hard-to-remember star
codes and keypad combinations.
ViewPoint changes this
It presents the phone systems features
through an innovative graphical PC
interface.
• Users click or drag-and-drop to
make, receive, transfer or
conference calls, or point-and-click
to park or hold calls.
• The intuitive interface means that
there are no learning curves or
costly training programmes.
• Staff can quickly understand and
use ViewPoint to manage calls and
even temporary staff with limited
computer skills can perform basic
calling actions in no time
Messages
Call recording
Conference

9. VIEWPOINT FOR REMOTE AND MOBILE STAFF
ViewPoint features are accessible by staff wherever they are located.
Remote extensions: Remote employees (branch staff, home workers etc.) can use ViewPoint to
manage calls.
Mobile phones: A free BYOD app, Wave ViewPoint Mobile, allows mobile phone users secure
access to Waves unified communication tools right from their mobile phone.
VIEWPOINT MOBILE
ViewPoint Mobile is an integral part of the Wave Business Communication System and is the only
mobility application available in the market that comes as standard.
Free BYOD app: The free app allows mobile colleagues secure access to Wave’s unified
communication tools from their mobile phone. It is compatible with any device running Android 2.3
and above or any Apple device running iOS 4.3 or above. ViewPoint Mobile is available from the
App Store (IPhone) or Google Play (Android). ViewPoint Mobile delivers Wave's full suite of
advanced integrated applications anywhere you need to be.
• Update your status from anywhere
• Check availability of co-workers
• Access personal contacts via
ViewPoint
• Send secure IMs
• Have a single contact number
• Tap to talk, transfer or put calls on
hold
• Check voice mail
• Take notes on and record calls

10. VERTICAL COMMUNICATIONS – SELECTED UK USERS
Some notable organisations have deployed a solution from Vertical Communications