The document discusses a cloud-based speech attendant solution as an alternative to traditional premise-based speech attendants. It notes that cloud-based speech recognition provides benefits like lower costs and easier administration compared to premise-based solutions. It then describes how the cloud-based speech attendant would work by routing calls to speech servers in the cloud to handle greetings and transfers. Finally, it discusses potential business models for selling and deploying the cloud-based speech attendant through partners and customers.
IntelePeer is a leading provider of on-demand, cloud-based communications services that deliver high-quality HD voice, HD video and unified communications for businesses and contact centers. IntelePeer enables unified communication and collaboration (UCC) solutions from every major vendor with its SIP services and Fluent Federation-as-a-Service, providing enterprises with a ubiquitous user experience and seamless transition to the clarity, reliability and unmatched quality of IP communications served from IntelePeer’s Cloud platform
2021 PortaOne Conference - a Cloud PBX self-care portal even your non-techie ...PortaOne
How do you reduce costs on customer support, keep brand recognition high and still keep customers satisfied without having to educate them on Cloud PBX? With the PortaOne Cloud PBX self-care portal of course.
User-friendly, even for those non-technical minded among us. With this portal, PortaOne customers can brand the portal and offer to their customers to ease operations and distinguish themselves from their competition.
Find out about this and more with a presentation by PortaOne's Dmytro Lavraniuk, Senior Business Analyst and product owner.
To see more about PortaOne's Cloud PBX self-care portals, check out these 3 videos: https://www.youtube.com/playlist?list=PLtWHYaFvc841vnDi_fxDMrfhGXaS8cMoQ
IntelePeer is a leading provider of on-demand, cloud-based communications services that deliver high-quality HD voice, HD video and unified communications for businesses and contact centers. IntelePeer enables unified communication and collaboration (UCC) solutions from every major vendor with its SIP services and Fluent Federation-as-a-Service, providing enterprises with a ubiquitous user experience and seamless transition to the clarity, reliability and unmatched quality of IP communications served from IntelePeer’s Cloud platform
2021 PortaOne Conference - a Cloud PBX self-care portal even your non-techie ...PortaOne
How do you reduce costs on customer support, keep brand recognition high and still keep customers satisfied without having to educate them on Cloud PBX? With the PortaOne Cloud PBX self-care portal of course.
User-friendly, even for those non-technical minded among us. With this portal, PortaOne customers can brand the portal and offer to their customers to ease operations and distinguish themselves from their competition.
Find out about this and more with a presentation by PortaOne's Dmytro Lavraniuk, Senior Business Analyst and product owner.
To see more about PortaOne's Cloud PBX self-care portals, check out these 3 videos: https://www.youtube.com/playlist?list=PLtWHYaFvc841vnDi_fxDMrfhGXaS8cMoQ
7 Ways SIP Trunking Can Change Your BusinessCoreDial, LLC
SIP Trunking grew by 35% in 2014 and the growth is expected to continue. But, why is it growing so fast? And what does this mean for your business? Here are 7 ways SIP trunking can change your business.
Outsourcing your TDM Gateways: SIP Trunking as a Service Provider Cloud Service Cisco Canada
SIP Trunking is beginning to become a widely deployed offering from SP. One way of looking at SIP Trunking is outsourcing the essential feature of TDM interconnection from an "on premise" TDM gateway to a service from your SP. With more and more customers deploying SIP Trunking, it is important to understand what is required to successfully deploy this service and where the future of SIP Trunking is heading. In this presentation you will learn about how SP offer SIP Trunking Services and what is required for customers to successfully deploy this new Cloud service.
PortaOne develops mature, and carrier-grade B/OSS & Softswitch solutions for Service providers to efficiently implement, manage and provision modern telecommunications networks.
Our platform enables our customers to offer a large variety of Converged Data & Voice applications such as hosted Centrex, residential VoIP telephony, Internet Access billing (Double/Triple-play), WiFi/WiMAX/LTE Access billing and provisioning, Wholesale, Unified Messaging, Calling Cards and many more.
It is now not a question of “if” IP Telephony will be adopted but “when.” ….the key issue today is when to implement and how to manage the migration to converged networks
Over the past 10 years the Session Initiation Protocol (SIP) has moved from the toy of researchers and academics to the de-facto standard for telephony and multimedia services in mobile and fixed networks.
Probably one of the most emotionally fraught discussions in the context of SIP was whether Session Border Controllers (SBC) are good or evil.
SIP was designed with the vision of revolutionizing the way communication services are developed, deployed and operated. Following the end-to-end spirit of the Internet SIP was supposed to turn down the walled gardens of PSTN networks and free communication services from the grip of large telecom operators. By moving the intelligence to the end systems, developers were supposed to be able to develop new communication services that will innovate the way we communicate with each other.
This was to be achieved without having to wait for the approval of the various telecommunication standardization groups such as ETSI or the support of incumbent telecoms.
Session border controllers are usually implemented as SIP Back-to-Back User Agents (B2BUA) that are placed between a SIP user agent and a SIP proxy. The SBC then acts as the contact point for both the user agents and the proxy. Thereby the SBC actually breaks the end-to-end behavior of SIP, which has led various people to deem the SBC as an evil incarnation of the old telecom way of thinking. Regardless of this opposition, SBCs have become a central part of any SIP deployment.
In this paper we will first give a brief overview of how SIP works and continue with a description of what SBCs do and the different use cases for deploying SBCs.
2021 PortaOne Conference: "Is Wholetail the new Wholesale?" by Isabelle Parad...PortaOne
What is wholetail? Isabelle Paradis of HotTelecome explains the convergence of wholesale and enterprise retail which form "wholetail' during her presentation at the 2021 PortaOne Telco Conference, which focuses on delivering telcos the latest trends and information to keep them competitive in the telecom market.
Paradis details the drivers in the wholetail market and why the 'one-size-fits-all' no longer works. Customers of many levels and sizes are looking for more unique and customized options in their services. Find out how telcos can meet those demands by listening here.
Also check out Isabelle's original interview with PortaOne CEO Andriy Zhylenko: https://portaone.com/featured/hot-seat-podcast-where-is-the-money/
To keep up with the changing pace of today’s business landscape and ever-evolving operational standards, your business requires modern communication and collaboration platforms. collab9 brings you the right set of cloud–hosted unified communications services.
Supported by our advanced facilities-based IP core and private data network, SIP Trunking from Broad-Connect Telecom gives you the reliable, expandable and secure voice services your business needs to communicate, including the powerful, advanced features you expect from your phone company. With extensive coverage across Canada and USA, we have your SIP needs covered.
7 Ways SIP Trunking Can Change Your BusinessCoreDial, LLC
SIP Trunking grew by 35% in 2014 and the growth is expected to continue. But, why is it growing so fast? And what does this mean for your business? Here are 7 ways SIP trunking can change your business.
Outsourcing your TDM Gateways: SIP Trunking as a Service Provider Cloud Service Cisco Canada
SIP Trunking is beginning to become a widely deployed offering from SP. One way of looking at SIP Trunking is outsourcing the essential feature of TDM interconnection from an "on premise" TDM gateway to a service from your SP. With more and more customers deploying SIP Trunking, it is important to understand what is required to successfully deploy this service and where the future of SIP Trunking is heading. In this presentation you will learn about how SP offer SIP Trunking Services and what is required for customers to successfully deploy this new Cloud service.
PortaOne develops mature, and carrier-grade B/OSS & Softswitch solutions for Service providers to efficiently implement, manage and provision modern telecommunications networks.
Our platform enables our customers to offer a large variety of Converged Data & Voice applications such as hosted Centrex, residential VoIP telephony, Internet Access billing (Double/Triple-play), WiFi/WiMAX/LTE Access billing and provisioning, Wholesale, Unified Messaging, Calling Cards and many more.
It is now not a question of “if” IP Telephony will be adopted but “when.” ….the key issue today is when to implement and how to manage the migration to converged networks
Over the past 10 years the Session Initiation Protocol (SIP) has moved from the toy of researchers and academics to the de-facto standard for telephony and multimedia services in mobile and fixed networks.
Probably one of the most emotionally fraught discussions in the context of SIP was whether Session Border Controllers (SBC) are good or evil.
SIP was designed with the vision of revolutionizing the way communication services are developed, deployed and operated. Following the end-to-end spirit of the Internet SIP was supposed to turn down the walled gardens of PSTN networks and free communication services from the grip of large telecom operators. By moving the intelligence to the end systems, developers were supposed to be able to develop new communication services that will innovate the way we communicate with each other.
This was to be achieved without having to wait for the approval of the various telecommunication standardization groups such as ETSI or the support of incumbent telecoms.
Session border controllers are usually implemented as SIP Back-to-Back User Agents (B2BUA) that are placed between a SIP user agent and a SIP proxy. The SBC then acts as the contact point for both the user agents and the proxy. Thereby the SBC actually breaks the end-to-end behavior of SIP, which has led various people to deem the SBC as an evil incarnation of the old telecom way of thinking. Regardless of this opposition, SBCs have become a central part of any SIP deployment.
In this paper we will first give a brief overview of how SIP works and continue with a description of what SBCs do and the different use cases for deploying SBCs.
2021 PortaOne Conference: "Is Wholetail the new Wholesale?" by Isabelle Parad...PortaOne
What is wholetail? Isabelle Paradis of HotTelecome explains the convergence of wholesale and enterprise retail which form "wholetail' during her presentation at the 2021 PortaOne Telco Conference, which focuses on delivering telcos the latest trends and information to keep them competitive in the telecom market.
Paradis details the drivers in the wholetail market and why the 'one-size-fits-all' no longer works. Customers of many levels and sizes are looking for more unique and customized options in their services. Find out how telcos can meet those demands by listening here.
Also check out Isabelle's original interview with PortaOne CEO Andriy Zhylenko: https://portaone.com/featured/hot-seat-podcast-where-is-the-money/
To keep up with the changing pace of today’s business landscape and ever-evolving operational standards, your business requires modern communication and collaboration platforms. collab9 brings you the right set of cloud–hosted unified communications services.
Supported by our advanced facilities-based IP core and private data network, SIP Trunking from Broad-Connect Telecom gives you the reliable, expandable and secure voice services your business needs to communicate, including the powerful, advanced features you expect from your phone company. With extensive coverage across Canada and USA, we have your SIP needs covered.
3. Traditional Needs for an Automated Attendant Need a consistent 7*24 professional greeting for customers Eliminate lengthy hold times for callers waiting for live receptionist 11/29/2010 3
4. Benefits of Speech Enabled Auto Attendant Handsfree, eyes free for safety Dial by name on keypad not always available (device dependent) Reduce time to connect to person or dept. quicker Reduces zero out calls 11/29/2010 4
5. Issues with Premise based SEAA Cost of Speech Recognition resources (not cost effective for premise based SMB) Recognition rates can decline with employee churn Knowledge and complexity required to setup a traditional SEAA Effort needed for Adds/Moves/Changes of Directory 11/29/2010 5
6. New Environment - Cloud-Based SEAA Hosted VoIP Proliferating Internet Bandwidth Reliable SIP standard ubiquitous / IMS Market Acceptance of Cloud-Based solutions 'App World' embraced as way to add a service Speech on Device makes speech apps. more acceptable 11/29/2010 6 Speech Servers Internet SIP
7. New Approach 11/29/2010 7 “Ann Wright” Speech Servers Internet IP Phone System SIP Enterprise A
8. Mobiso Cloud MOBISO C Enterprise HQ Enterprise Office Enterprise Office SIP A B Internet PSTN IP WAN IP Phone System D Caller A dials Mobiso extension (speed dial button) IP Phone System(B) routes call to Mobiso cloud (C) Mobiso greets caller and accepts name Mobiso transfers (REFER) caller to destination (D) Call path results in direct audio connection between A and D Mobiso Speech Assistant
9. New Technology / New Biz Model Technical Tenant Partitioned Platform / Service Provider Admin / End Customer Admin / Distributed Architecture SIP Based integration to any IP-PBX / SIP Trunk or SIP End Point Auto provisioning to VoIP Service Providers Centralized speech reco resources for cost effectiveness Scale to small and large and traffic engineering benefits Sophisticated centralized and automated utterance characterization and distributed multi language linguistics tuning available to even smallest customer Logical Choice, Disambiguation 11/29/2010 9
10. Business Model Sell Direct to SMB (You!) Sell on App Store with Revenue Share and auto provisioning (BroadSoft) Resell thru IP-PBX Vendor (Mitel) White Label to Hosted VOIP (Telesphere) License to IP-PBX Vendors (Cisco) 11/29/2010 10
14. Benefits to Hosted VoIP Providers Add SEAA as value added service - over DTMF dial by name directory Recurring value to client and recurring revenue Ties into other hosted VOIP services - follow me, conferencing 11/29/2010 14
15. Benefits to SMB High quality SEAA previously only available to Large Enterprise now available to all SMB No premise equipment required, or dedicated trunkin Low entry cost, scales to reduce cost per user. SaaS based pricing scales to low and high Multi-languages available Ease-of setup - ask Hosted VoIP provider to add on Ease of Admin - automated MACs, easy Holiday, Weekend, Operator settings. Custom Professional Greeting (big company sound) 11/29/2010 15
16. Selling Speech Assistant I Consistent professional greeting to customers Reach Employees & Depts. easily & quickly Eliminate lengthy hold times in queue Avoid DTMF ‘dial by name’ frustration and ‘0 Out’ cost Avoid tying up Receptionist 11/29/2010 16
17. Selling Speech Assistant II Runs 24 X 7 X 365 Handles internal staff calls (often >50%) Cost savings immediate Special Holiday and Weekend Greetings World Class technology deployed at Fortune 100s SLA & Performance Reports 11/29/2010 17
18. New Approach 11/29/2010 18 “Ann Wright” Speech Servers Internet IP Phone System SIP Enterprise A
19. Mobiso Cloud MOBISO C Enterprise HQ Enterprise Office Enterprise Office SIP A B Internet PSTN IP WAN IP Phone System D Caller A dials Mobiso extension (speed dial button) IP Phone System(B) routes call to Mobiso cloud (C) Mobiso greets caller and accepts name Mobiso transfers (REFER) caller to destination (D) Call path results in direct audio connection between A and D Mobiso Speech Assistant
20. Deployment Process You setup one-time integration to Lyrix You sell Mobiso Speech Assistant Directly to Customers You price per market value Your Cost: $20/month per 25 employees with major volume discounts as you sell more. 11/29/2010 20
21. Cloud-Based Integration to Lyrix One Time Provisioning Interface Automated with access to Admin. Credentials See Getting Started Doc. SIP Interface Support of testing See Getting Started Doc. Mobiso SLA Channel Partner Agreement Ongoing Each new customer signup Sign up at Mobiso partner portal Support Email, 24*7 HelpDesk Names Tuning Linguistics, Auto-Correction Billing Monthly invoicing Coming Features Conferencing, Contact Sync. 11/29/2010 21
22. Give Your Customers What They Want Ongoing Value Our partners are adding Mobiso Speech Assistant to their portfolio at the request of their customers. Win more opportunities and make more money with Mobiso Speech Assistant. Integration with BroadSoft makes it seamless for customers. 11/29/2010 22
23. Partner Promotion Q4 2010 Free Provisioning Setup Free SIP Setup and Test Free Test Tenant for Partner site. Go to Mobiso.com 11/29/2010 23