The document discusses Mitel's teleworker solution which provides secure remote access to telephony features for employees working from home or other offsite locations. It allows businesses to reduce costs while improving productivity, availability, and work-life balance for employees. Key features include support for up to 2500 users, high voice quality over internet connections, and resilience through server clustering. An example deployment at a large healthcare transcription company is provided.

1. Mitel Teleworker Solution Mitel Border Gateway

2. Mitel Teleworker Solution “ Reduction of overhead expenses, improvement of customer satisfaction, and an increase in productivity and staff retention are a few of the many core business benefits that stem from teleworking .

3. Business Challenges Increasing number of employees who are working from off-site locations and home offices Proliferation in the use of smart devices in the workplace Internet network issues which impact voice quality Internet threats to company network and services at risk How do you provide secure, ubiquitous accessibility ? Working at Customer Location Home / Remote office Road Warrior Off-site Contact Center Agent Corporate LAN/WAN Public Internet

4. Reduced Costs Server Consolidation Mobile and long distance Real Estate Hire out of region talent Business Continuity Pandemic planning, Weather Emergency 911 Zero Commute Energy efficient Reduced emissions Enhanced Availability Work/Life Flexibility Anywhere, Anytime Anywhere, anytime access to full “in-office” telephony experience

5. Teleworker on the Mitel Border Gateway Seamless Remote Access Any Mitel IP / certified SIP device or UCA soft phone Wi-Fi enabled devices, DeTeWe MiNet, Spectralink MiNet, Ascom Strong Access Control and Security No VPN required High Availability Support for clustering Highly Scalable Scales up to 2500 users Superior Voice Quality Dynamic Jitter Buffering and Packet Order Handling Dynamic bandwidth management Road Warrior Simple. Plug-in and Work Home / Remote office Corporate LAN/WAN Public Internet Mitel Border Gateway Teleworker Service Home Router / NAT / Firewall Remote Contact Center Agent Home / Remote office Corporate LAN/WAN Public Internet Mitel Border Gateway Teleworker Service Home Router / NAT / Firewall Remote Contact Center Agent

6. MBG – Teleworker Service & Mitel Applications Suite Internet LAN (Server-Only) Network Edge (Server-Gateway) Internet MBG, Teleworker, & SIP Trunking Service Mitel Border Gateway Mitel Applications Suite Mitel Application Suite Mitel Application Suite Optimizing Network Fit & Cost Effectiveness Deployed on the Network edge “ Embedded” MBG Teleworker, SIP Trunking Proxy* Small Business Teleworker Service SIP Trunk Proxy Service Application Web Proxy Service Deployed on the LAN MBG proxies MAS applications Teleworker, SIP Trunking Proxy* Medium Business

7. Mitel Border Gateway & Mitel Application Suite MAS Single Point User Mgmt Local Apps, Remote TW Service, and 3300 user/device Reach-Through to Mitel Border Gateway, 3300 ICP Single Point of User Provisioning with MAS 2.0 DMZ Internet Public Private PSTN Company LAN Mitel Applications Suite Nupoint, SAA, AWC, ME, Business Dashboard, CSM Availability MAS 2.0 (December 2009) Mitel Border Gateway Teleworker , SIP Trunk Proxy, App Web Proxy

8. Mitel Teleworker - Built in Resiliency Supports Multiple 3300 ICPs Reduced costs Increased network simplicity No service interruption Leverage 3300 network resiliency Ensure uninterrupted access PSTN failover with LIM module 3300 ICP X PSTN Home / Remote office Corporate LAN/WAN Public Internet Mitel Border Gateway Home Router / NAT / Firewall Remote Contact Center Agent 3300 ICP HQ Second Location X Location 3300 ICP Road warrior PSTN X Teleworker Service

9. High Availability for Teleworker Solid infrastructure for reliable, secure networks Supports MBG and MBG Service Provider deployment options Support for mixed cluster of supported servers Increased Scalability Fully meshed cluster with load balancing and seamless administration Clustering supports more than 2500 users Reduced Cost Buy TW clients once - licensed cluster wide MBG-A MBG-B DMZ Internet AMC Home / Remote office Home Router / NAT / Firewall

10. Point to Point Local Streaming Up to 20 IP p hones can now be supported behind a single NAT r outer at a remote site Remote office Corporate LAN/WAN Public Internet Mitel Border Gateway Router / NAT / Firewall 3300 ICP Teleworker Service

11. Creating a Virtual Work Place The Impact Allows company to attract and retain skilled employees Allows company to interact with employees all over the country Provides employees with a virtual and visual presence and availability at all times Avoided real-estate costs The Solution 8 Mitel 3300 ICP’s 1200 Teleworkers (200 more planned) Mitel Applications Suite Contact Center with 6110 Enterprise Mgmt Server Mitel Your Assistant (350 clients) The Impetus To enhance customer service Retain valuable employees Reduce costs About MedQuist Largest global provider of medical transcriptions in healthcare The company has 10,000 employees in the U.S. and 130 customer service centers nation-wide “ The IP system will allow us to retain the integrity of our ‘knowledge workers’ throughout the country while maintaining our employees location preference” (Lauren Johansson, Telecoms Manager)

12. Mitel Teleworker Solution Single Server Consolidation Secure, Resilient Leverage Existing Servers for Clustering Anytime, Anywhere Access Complete “in-office” telephony experience Zero commute Lower mobile, long distance, real estate and travel costs Plug and work simplicity CapEX Reduction OpEX Reduction Efficiency Gains

13. 2510 Southwell Road, Suite 102 Dallas, TX 75229 (P) 972.484.2800 (F) 972.484.559 www.AdventTelecom.com Why Advent? Privately and locally owned since 1991 Mitel Exclusive Business Partner Awarded Mitel’s Circle of Excellence Award Mitel Certified Technicians Nationwide Customer Base Products and Services Mitel Phone Systems 3300 IP Communications Platform (10-65,000 users) SX-200 IP Communications Platform ( up to 600 users) 3000 Communications System (up to 52 users) Managed Services Maintain installed Mitel Phone Systems Monday – Friday 8AM-5PM support (24 X 7) Support MAC work (Moves, Adds, Changes) Structured Voice and Data Cabling Network Services (Providing service in over 35 states) Phone Service – Local - Long Distance - SIP Trunks Internet Service DSL - T1 – Ethernet - MPLS Contact Info Ted Alvarez – Sales Representative tedalvarez@adventtelecom.com 972.484.2800 ext. 725 Kyle Jones – Sales Manager kylejones@adventtelecom.com Steve Reed – President stevereed@adventtelecom.com