Uploaded byGraham Walsh
Choosing a Polycom - Microsoft Lync Phone
The document provides guidance on selecting the appropriate Polycom phone models for Microsoft Lync, outlining the differences between the CX and VVX series based on user requirements and features. It details the supported features, pricing, and intended user categories for various models. Additionally, it emphasizes why Polycom is a leading choice for desktop voice solutions, highlighting quality and integration capabilities.
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Choosing a Polycom - Microsoft Lync Phone
- 1. © Polycom, Inc.All rights reserved. Choosing a Microsoft Lync Phone
- 2. © Polycom, Inc.All rights reserved. 2 Which Polycom phone should I choose for Lync? VVX? CX?
- 3. © Polycom, Inc.All rights reserved. 3 Understand User Requirements “I want my admin to be able to answer my calls” “I want phones with recent and ongoing feature development to protect our investment” “I need a phone that shows my Lync contacts presence and supports a Bluetooth headset” “I want the choice of controlling my call from the phone or from Lync” “I want a phone that supports expansion modules to see who’s available at a glance”
- 4. © Polycom, Inc.All rights reserved. 4 Making the Right Choice for Microsoft Lync Polycom CX vs Polycom VVX CX series is “Optimized for Lync” VVX series is “Lync Compatible” Software • MSFT code • Some “Lync Optimized” features PLUS additional value-add PBX features Hardware • MSFT reference design • Vendor defined User interface • MSFT defined • Vendor defined Install • Plug and Play • Requires provisioning Support • MSFT SW support • Vendor HW support • HW and SW supported by vendor Other • More competition/innovation • Faster development cycles • Interop with other platforms • Broader portfolio
- 5. © Polycom, Inc.All rights reserved. 5 Supported on Both CX and VVX Series Phones • Polycom HD Voice* • Ethernet connectivity • PIN authentication • Lync registration • Conference participation • Lync contacts • Click to add contacts • Lync contact card • Lync address book search • Exchange calendar integration / reminders • Presence indication • Enhanced Presence support • Voicemail message waiting • Hold, Mute, Transfer • Call park • Merge active calls • Branch resiliency • In-band device updates • Secure signaling (TLS) • Media encryption (SRPT) * Key competitive differentiation • Root Certificate Chain download via LDAP • Lync Data Center Resiliency (failover to secondary registrar) • Automatic updates • Provisioning from Lync Server • Firewall Traversal • Monitoring Reports (QoE) • Multiple Language Support • Call Detail Records (CDR) • E911 support Feature list as of UCS 5.1.1
- 6. © Polycom, Inc.All rights reserved. 6 Making the Right Choice – CX vs VVX If you want… Then you need… • Optimized for Microsoft CX • Hot Desking CX • Lync Device Lock CX • Initiate and manage conferences in Lync CX • Contact Photos CX • Quality of Experience CX • “Better Together” feature operation over USB (Microsoft Qualified) 1 CX • Lync O365 Support CX * Key competitive differentiation 1 On VVX, Better Together over Ethernet is currently Polycom supported, Microsoft support pending feature qualification • Better Together over Ethernet (Polycom Supported) 1 VVX • Boss/Admin (Share Line Appearance) VVX • Touch screen interface VVX • Video capable with VVX camera (Lync 2013 Video under definition for 2015) VVX • Expansion modules with contacts’ presence indicators VVX • Lync Status Screen VVX • Open SIP registration (non-Lync) support VVX • Web browser/custom applications, customized background VVX • Group paging and push to talk VVX • Electronic Hook Switch (EHS) support (for headset features) VVX • USB Headset Support (VVX 500/600) VVX • Bluetooth headset support (VVX 600) VVX • 802.1x VVX • Soft key and Ringtone Customization VVX • Extensive phone diagnostics VVX Feature list as of UCS 5.1.1
- 7. © Polycom, Inc.All rights reserved. 7 Example of Features on VVX Exchange Calendaring Group Paging & Push to Talk Lync Contact Card UCS 5.1.1 feature Extended Presence UCS 5.1.1 feature Real-time Media StatisticsVideo Support (Lync/SIP/H323)
- 8. © Polycom, Inc.All rights reserved. 8 More Features on VVX Real-time CPU/Network Performance GraphingUSB Call Recording/Pictures Micro Browser Custom Background/Keys Custom idle browser branding Headset Electronic Hook Switch
- 9. © Polycom, Inc.All rights reserved. 9 Selecting the Right Phone Model Common Areas Call Centers General Office Managers/Executives Knowledge Workers Attendants Entry Level Mid-range Performance Premium
- 10. © Polycom, Inc.All rights reserved. 10 Polycom Desktop Phones Positioning VVX Business Media Phones Entry-level Call centre, cubicle Office, SoHo, cubicle Manager office Executive office, attendant desk $300 €290 £250 $400 €290 £250 $250 €190 £165 $180 €135 £120 $500 €370 £320 $1000 €740 £640 NOTE: Pricing based on July 2014 Price List . Refer to the latest pricelist for updated pricing VVX 300 • High-quality entry level phone • OpenSIP • Lync qualified • 6 Lines VVX 400 • Mid-range • Colour screen • Optional Gigabit Ethernet • 12-speed dials • 12 Lines VVX 500 • Microsoft Exchange calendar integration • Touch-screen • Video support • Web browser • 12 Lines VVX 600 • Video ready • Bluetooth support • Simple to provision • Microsoft Exchange calendar integration • Touch-screen • 16 Lines • Add up to 3 EMs • View presence of up to 200 Lync contacts • Call ‘favorites’ at the touch of a button Add Color Expansion Modules
- 11. © Polycom, Inc.All rights reserved. 11 Polycom Desktop Phones Optimized for Microsoft Lync Polycom CX Desktop Phones Speaker Phone Call Center, Cubicle, Home Office Common Areas, Hallways, Lobbies Cubicle, Knowledge worker Manager, Executive office $199 €153 £132 $299 €230 £198 $179 €138 £119 $135 €95 £82 $619 €455 £390 • USB connected • Wideband audio quality • 2 high-quality mics • Excellent range • Small group calls CX100 • Large color display for call & directory information • Polycom® HD Voice™ • Crystal-clear audio • Echo-free sound CX500 • “Better Together” capability when used with a PC. • Gigabit Ethernet port • Large color display. • Polycom® HD Voice™ • Crystal-clear audio • Echo-free sound CX600 NOTE: Pricing based on July 2014 Price List . Refer to the latest pricelist for updated pricing • USB phone with dial pad • Wideband audio • Plug-and-play with no drivers to load CX300 Offers a choice of using a handset, speakerphone or headset port
- 12. © Polycom, Inc.All rights reserved. 12 Why Polycom Desktop Voice? Market Leadership Simple UX Expandable Best-in-Class Audio Feature Rich Broadest Integration Extensive Management Investment Protection New Lync SKUs • Easier to order • Easier to install Expected to ship with UCS 5.1.1 September 2014
- 13. © Polycom, Inc.All rights reserved. 13 Polycom HD Voice™ Gold standard for wideband audio implementation • Why Polycom HD Voice? − Better comprehension − Identify who’s talking − Better productivity − Less fatigue − Overcome accents − More like-life Download the white paper
- 14. © Polycom, Inc.All rights reserved. 14 Why Polycom? 40+
- 15. © Polycom, Inc.All rights reserved. 15 Next steps • Need Datasheets? Information? − http://www.polycom.com/products- services/products-for-microsoft/conference- phones-microsoft-lync.html • More Polycom solutions for Microsoft − http://www.polycom.com/microsoft • Need to request a demo? Chat to answer a question? − On the web page, click on “Contact Us” (top right on any Polycom web page) • How to Buy − http://www.polycom.com/company/how-to- buy.html
Editor's Notes
- #3 Some support for lync on SSIP and SSIPNeed to postion as selling into MS Lync
- #4 Additional value add features(Boss/admin, BToE, PTT)HW compatible(e.g., HD Voice, Video, EX modules)
- #6 Note: The support for Lync video calls with UC Software 5.0.0 is limited to the following scenarios when using Lync 2010: In Lync 2010 environment Point-to-Point video calls between VVX 500/600 IP phone and another VVX 500/600 phone is supported.Point-to-Point video calls between VVX 500/600 and Lync Client 2010 are supported.Video Call transfers and Call forward from Lync Client party to another user with VVX 500/600 or vice-versa are supported.Video sessions between a registered remote user and a video capable in-premise enterprise user (VVX 500/600 or Lync Client) are supported.Video call sessions between federated users with endpoints as VVX 500/600 or Lync Client are supported.Video calls in Lync 2013 environment are currently not supported due to: lack of support for H.264 or RTV in UCS 5.0.0 lack of support for H.323 in Lync 2013
- #7 * PIN Authentication and Exchange Calendaring integration is currently only available on the VVX Business Media Phone devices.
- #8 * PIN Authentication and Exchange Calendaring integration is currently only available on the VVX Business Media Phone devices.
- #13 Market Leader - Polycom is the leader in OpenSIP phones with the largest portfolio of IP phones and Lync endpoints, IP/TDM conference devices and VoIP Interop PartnersSimple UX - VVX offers large color touchscreen options and provides an easy-to-use, sleek user experienceExpandable - VVX Media Phones support DB9 EHS headsets, USB headsets, line key expansion modules, USB memory sticks for recording and VVX camera delivering SIP or H323 desktop videoBest-in Class Audio - Recognized as an industry innovator for Polycom HD Voice & Acoustic Clarity technology to deliver life-like, high fidelity voice for clearer, richer, more productive communicationsFeature Rich - Highly customizable and supports many OpenSIP, Microsoft Lync and platform-independent features that enhance the user experience.Broadest Integration - Integrates with over 60 supported platforms, provides enterprises with a platform choice and the ability to register to multiple platforms in a hybrid configuration Extensive Management - Allows for mass provisioning, WEBUI, packet capturing, detailed module logging, syslog, real-time network/CPU monitoring and real-time media statistics Investment Protection - Latest generation VVX has exceptional build quality and offers phenomenal value & capability providing you the expansion to protect your voice endpoint investment