1. JOHN COOK
Email: COOKJDRC@GMAIL.COM
Home: +1 416 694 7852
8 Winston ave, Scarborough, Ontario, M1N-1W3
Profile
I am an energetic multi-skilled professional with an extensive background in Customer Service, Sales,
Client Relations and Merchandising. I am a self-motivated team player who also performs well
independently. My over twenty years in retail and owning my own business have been product driven and
results focused and I enjoy working within a dynamic, and fast paced service industry environment. I have
good time management skills. I am also a positive and outgoing individual who is excellent at multi-
tasking and who is dedicated to providing the highest level of customer service for all.
Technical Skills
• Major world Brand recognition of high-end bathroom and kitchen merchandise
• Specification, structural engineered drawings
• Tailoring language to facilitate technical understanding
• The understanding of the mechanics and installation for low and high-end fixtures
• Mathematical aptitude
• Effective office related computer skills
• Ontario Building and plumbing Code
• Ontario Hydro Code
Career Experience
Senior Rep. Technical Customer Service/ Sales
Ginger’s Bathrooms
95 Ronald ave
Toronto
416-787-1787 05/1990 to 03/2015
• Managed the day-to-day technical communications on behalf of our customer service
department.
• Provided technical support for industry tradesmen and retail customers via telephone, email and
through on-site visits.
• Provided training and guidance on all our products and services to staff and public
• Coordinated multiple customer relationships liaising with my counterparts when necessary
• Assisted in the identification of appropriate products and facilitated the entire purchase experience
• Asset management and rotation of all products assigned to me.
• Provided feedback and updates during weekly staff meetings
• Responsible for technical communication with International suppliers service applications for high-
end products.
Business Owner
J & P Steel Design
8 Winston ave.
Scarborough
416-694-7852 06/1999 to 09/2013
• Manufactured custom shower rods as per contractor drawings.
• Designed custom door pulls.
• Welding and reparation of existing steel works
• Custom deck railings

2. Achievements
During my 24 years working in the fast paced retail environment within Gingers and owning my own
manufacturing business, I have developed and maintained productive relationships with both our International
customer bases and with the Ginger’s management team and suppliers. I have received positive feedback for
building customer confidence and balancing effectively the multiple roles I perform including my ability to
provide expertise and timely sales and service under pressure.
Certification
• Kohler service spec
• Toto service spec
• Business course (Knock your socks of Customer Service)
• Workplace Safety and Insurance Board, (certified member)
Education
Castle Frank High School (Toronto) 1977 to 1981.
References
Upon Request