1. THOMAS J. MOQUET
673 Sixth Baxter Crossing, Fort Mill, SC 29708 - (773) 573-4441 – thomas.moquet@domtar.com
PROFESSIONAL EXPERIENCE
Domtar (Enterprise Group) August 2015 - Present
Pricing Coordinator Fort Mill,SC
Implement and enforce productprices for thousands of products purchased on a daily basis by hundreds of national clients
 Promoted to assumePricingCoordinator duties while also maintainingCustomer Service Representative responsibilities
 Manage individual clientpricestructures by interfacingwith Account Managers,IT and Business SupportTeams
 Support Client ServiceRepresentatives to respond to their pricingprocess questions
 Ensure required approvals aresecured and rules areadhered to prior to offeringpricediscounts to customers
Domtar (Enterprise Group) July 2014 - Present
Customer Service Representative Fort Mill,SC
Manage orders and customer inquiries for multipleaccounts,teaming with Sales Account Managers,Team Leads and interdepartmental
groups to provideoptimal levels of customer satisfaction,relationship maintenanceand repeat business
 Ensure accurateand timely submission of customer orders to meet all clientdeadlines
 Receive excellent clientand internal feedback on supportfor two of the largestvolume clients (Fiserv and Spicer’s) in the
Midwest and Canada regions
 Manage status of order lifecycle- from order entry to customer invoicepayment
 Proactively solveproblems related to pricing,availability,quality and delivery;ensurea seamless positiveclientexperience
 Work with Account Managers to communicate business opportunities and overcome hurdles through closecooperation
 Attend trainingsessions,seminarsand meetings to enhance company and productknowledge
 Member of EarthchoiceAmbassadors team; attend volunteer events to promote Domtar’s goals of community and
sustainability
Puma North America February 2013 – July 2014
Sales Assistant Manager Charlotte,NC
Maximizesales opportunities in a retail environmentat a busy athletic store by managingand coachingemployees to give superior
customer servicewhile leadingby example
 Placed third of 200 associates in nationwidesalescompetition promoting multi transactional sales
 Achieved largestcash sales results of all storeassociates;$120,000 in retail sales year to date
 Provided successful storeand brand specific trainingof new hires resultingin their achievement of sales targets
 Prepare daily revenue reports and key performance data of the store and staff for area management; present results on
management conference calls
 Managed and organized store inventory to optimize incomingand outgoing stock levels and increasesales
 Helped achievesecond highestaverage ‘mystery customer’ scores in country exceeding brand and store goals
Kendall College School of Business October 2009 – April 2010
Work Study Position with Dean of Business Chicago,IL
Assisted the Dean of the School of Business in servingand supportingstudents
 Developed workshops and other event marketing materials;development and maintenance of a contactdatabase
 Assisted in schedulingmeetings with external business leaders;assistancewith social media communications
O’Neill’s Bar and Restaurant/Reflex Night Club September 2004 – March 2009
Assistant Manager/Deputy Manager London, England
Managed, trained, and maintained employment schedule for 25 employees at 250 person capacity bar/restaurant/nightclub chain with
sales of $40,000 per week; managed all aspects of nightclub operation and customer service
LEADERSHIP ACTIVITES and HONORS
Kendall College “Best Business Plan” Award April 2012
 Awarded for most complete and professional business plan to be submitted for 2012 senior project
O'Neill's Assistant Manager of the Year Award December 2008
 Awarded honor over competing assistantmanagers from85 outlets countrywide; achieved millionairebar status
EDUCATION
Kendall College, School Of Business, Chicago, IL April 2009 – June 2012
 Graduated with Bachelor of Arts In Business,3.45 GPA