1. Continued
Christopher S. Jones 583 W 17th St Apt 3
San Pedro, CA 90731
805.258.1601 cilisten@msn.com
OVERVIEW
Enterprising customer service leader with extensive retail experience leading teams. Tactful and empathetic communication
style that promotes team building and harmony. Well-liked by customers,peers, and supervisees.
Expertise  Procurement oversight
 Ordering and maintaining inventory
 Display creationand placement
 Store OperationsOversight
 Employee Supervisionand Facilitation
 Training Delivery
 WorkSchedule Coordination
 Cash Management
 Analytics andReporting related tospoilage
 Safety Program implementation
Technical  Microsoft Office Suite:Excel, Outlook,Word,PowerPoint
 Video Editing Tools:AVID Media Composerand Pro Tools
 Final Draft
 All AspectsofVideo Production
Certification  Media Production
PROFESSIONAL EXPERIENCE
Crossmark, Los Angeles,CA 05/2012-Present
A leading salesand marketing servicescompany in the consumer goods and services industry that delivers smarter solutions
to clientsfor faster growth in an ever-changing world
Data Collection/Coder
 Updated Nielson Database with client relevant product data as well as product image for product UPC's
identified as missing
 Built and maintained positive relationships with all client stores participating in data collection activities
Whole Foods Market; Santa Barbara,CA 05/2008-01/2011
America’s Healthiest Grocery Store
Grocery Team Member 09/2009-01/2011
 Ordering and maintenance responsibility for the frozen food sub-team
 Organized and delivered grocery products to shelves in support of customer care
 Addressed customerconcerns / issues and special requests
 Deliver Excellent Customer Service
Grocery Specialist, Santa Fe, NM 05/2008-04/2009
 Ordering and maintenance responsibility for all dry grocery orders
 Oversaw stocklevels on the sales floor and in grocery backroom
 Created and maintained all shelf tags to ensure customer confusion was minimized
 Ordering and display responsibility for all ad merchandise
 Responsible for purchase order creation through closure for dry grocery products
 Reporting for dry grocery weekly spoilage
CVS Pharmacy, Santa Fe, NM 09/2007- 05/2008
America’s leading retail pharmacy with more than 9600 locations nationwide
Assistant Store Manager
 Operational responsibility for location
 Schedule employees balancing time and budgetary resources
 Oversaw all cash issues including ordering and balancing the safe daily
 Review weekly merchandising by staff to ensure compliance with corporate and regional goals
 Report staff payroll to corporate headquarters
 Oversee training for all new staff members

2. Continued
Whole Foods Market; Santa Fe,NM 07/2007-09/2007
America’s Healthiest Grocery Store
Grocery Supervisor
 Operational oversight for evening fronting and restocking of high velocity items
 Set up overnight staff with stockneeded to ensure continuity of operations during daytime store hours
 Manage grocery staff time including authorization of breaks and lunches
 Addressed customerconcerns / issues and special requests
 Deliver Excellent Customer Service
Ralphs Grocery Co (A Kroger Co) Camarillo, CA 10/1988-03/2007
One of the world’s largest grocery retailers
Customer Service Manager 3/1999–3/2007
 Oversaw cash issues and deposits for multiple points of sales
 Balanced cash desk and monitor cash flow into and out of store (on average $3500)
 Supervisor to stockcrew, cashiers, courtesy clerks, baggers (up to 50 persons pershift)
 Trained new team members
 Monitored stocklevels and ensured appropriate stock ordering
 Addressed customerconcerns / issues and special requests
 Deliver Excellent Customer Service
Food Clerk 5/1996–3/1999
 Stock grocery shelves,face up shelves to ensure customer access
 Breakdown pallets
 Deliver stock from warehouse to store aisles
Non-Foods Clerk 4/1990–5/1996
 Stock non-food shelves,face up shelves to ensure customer access
 Train non-foods clerks
Courtesy Clerk 10/1988–4/1990
Lucky Stores,Camarillo, CA 5/1986–10/1988
Courtesy Clerk
EDUCATION
2014 NCS College Certificate, Media Production
1995 California State University, Northridge BA, Television Production
1992 Moorpark College AS, Television Production