1. Tia Shade
Clover, SC I tiashade@gmail.com I 541‐948‐9866 I linkedin.com/in/tia‐shade‐904957b9
CUSTOMER SERVICE PROFESSIONAL
Experienced customer service professional with over 15 years of face to face and telephone experience.
Roles in various industries providing professional, timely and efficient customer service. Continually
selected among peers for special projects and more complex tasks thanks to intuitive thinking skills and
strong work ethic
PROFESSIONAL EXPERIENCE
Assembly Line Worker
CORESTAFF/BRITAX ‐ Fort Mill, SC June 2015 to June 2016
Quality inspection of product in assembly line for various products. Operated suspended drills, pallet jack
and electric pallet jack, among other industry tools. Follow line lead verbal instruction daily concerning
changes in product assembly per production order request, clean station daily, cycle count inventory as
well as factory wide inventory. Frequently selected by the management team to assist in factory
wide inventory wide among staff of over 200 employees.
Cashier
Frugal MacDoogal Beverage Warehouse ‐ Fort Mill, SC July 2014 to May 2015
Balanced register till at the start and end of every shift. Operated the cash register for the duration of
my shift. Process credit/debit cards, process checks, answer customer questions face to face and on the
phone. Provide proactive and reactive customer service. General cleaning and maintenance of the store.
Chosen by management to assist in end of year store inventory. Chosen by management staff to do
end of year store wide inventory count. Assisted training new employees on register/paperwork
and all other job related duties
Cashier/Customer Service
Travel Centers of America ‐ Whitsett, NC October 2008 to August 2010
Balanced $3000.00 cash drawer at the start and end of each shift. Provide check cashing services for
several different trucking companies, run credit cards for purchases, process refunds per store policy,
receive and stock store merchandise. Answer phone and direct callers to correct department as well as
answer customers questions. Run store reports during and at the end of my shifts. Provide courteous
and timely customer service with a smile and positive attitude. Assisted in training new employees.

2. Cashier/Customer Service
Wilco Hess ‐ McLeansville, NC November 2007 to May 2008
Responsible for justifying $800.00 cash drawer at start and end of each shift, provide check cashing
services for several different trucking companies, run credit cards for purchases, process refunds per
store policy, check in and stock store merchandise, keep food/beverage area stocked and clean during
my shift, answer phone and direct callers to correct department as well as answer customers questions,
run store reports during and at end of shift, maintain courteous, timely customer service with a smile
and positive attitude. Assisted in training new employees.
INDUSTRY & TECHNICAL SKILLS
Proficient in Microsoft Office, Internet browsers and email clients. Possess high level of customer service
skills such as active listening, assisting, and conflict resolution. Extensive knowledge of POS systems in
various industries.