Business process improvement aims to identify inefficient processes that consume excessive resources, bottleneck information flow, do not utilize technology effectively, or do not meet stakeholder needs. It involves mapping current processes, reengineering to make improvements, and managing change. Common goals are improving service, eliminating silos, taking advantage of technology, and aligning with compliance. Effective facilitation and encouraging new ideas from all stakeholders are keys to successful process reengineering and measurable improvements.