This document outlines a proposal for developing a knowledge capture process for an IT project team. It begins with an introduction on knowledge capture and the intent to develop a process for capturing and reusing knowledge within the team. It then discusses the background of the project, current state of lacking documentation and knowledge sharing, and desired improved state. A proposal is made to create a semi-formal knowledge capture process following a provided process map. Collaboration tools like SharePoint, Lync and email are identified. A summary recaps the current issues, desired state, proposed practices and tools. Q&A and additional topics on knowledge mapping are also included.

1. ITMGMT 560 Managing Technology Learning
Instructor: Ryan Gun hold
August 26, 2012
(by Anahita Zamani)

2. Agenda
 Introduction
 Background
 Current State & Situation
 Desired State
 Proposal
 Process Map
 Collaboration & Communication Tools
 Summary
 Q & A

3. Introduction
 Knowledge Capture Process
 Identify
 Create
 Represent
 Distribute
 And enable adoption of insights and experiences.
The intent of this presentation is to develop a process for
capturing and re-using knowledge within the project team and
learning from utside environment.

4. Background
 OC Health system is the solution for Monitoring the health of OC product in
online an don-prem world.
 OC Health system is using a third party product .
 Health is a growing feature and taking more attention from other feature
teams.
 OC Health team is changing and new resource are adding.
 Many on the fly design changes is being introduced to the code.
 No knowledge capture process is in place.

5. Current State & Situation
 Design changes are not being captured and documented.
 Existing documents and wiki page are not up-to-date.
 Links to the documents has changed.
 Resources are not addressing external teams questions.
 Lessons are not being captured.
 Knowledge transfer is a one-to-one process.
 There is a lot of hidden knowledge floating around.
 Team is lacking knowledge on partner’s products.

6. Desire State
 To have a central repository for information, documents and tools.
 To have all the documents and wiki page up-to-date.
 To make sure all the links to the documents and resource are available and
accessible,
 To have needed information for the partners and external team available.
 To capture the lesson learned after each project and major release.
 To collect the hidden knowledge from the team members.
 Team have enough knowledge and resources from outside.

7. Proposal
 Create a semi-formal process to capture and re-use
knowledge in the project team environment, by
following the process map.
 Create a Learning Organization.

8. Process Map

9. Collaboration & Communication
Tools
 Tools to be successful in collaboration with colleagues
and externals include:
 SharePoint and Websites
 Microsoft Lync
 Email
 Weblogs

10. Summary
 Reviewed the current state of the issues with team’s
knowledge capture system and learning process.
 Reviewed the desired state.
 Reviewed the proposed knowledge transfer “Implicit”
and “Explicit” practices.
 Reviewed the tools for communication and
collaboration.

11. Q & A

12. Knowledge Mapping
 Identify sources, opportunities and constraints to knowledge
creation and flows.
 Re-use and prevent re-invention, saving search time and acquisition
costs.
 Highlight islands of expertise and suggest ways to build bridges to
increase knowledge sharing and exchange.
 to discover effective and emergent communities of practice where
informal learning is happening
 to reduce the burden on experts by helping staff to find critical
solutions & information quickly
 to improve customer response, decision making and problem
solving by providing access to applicable information, internal and
external experts

13. Reference
 Knowledge Transfer. (June, 2008). Data retrieved August
26, 2012 from websites at
http://www.performancesolutions.nc.gov/developmentInit
iatives/KnowledgeTransfer/
 Senge, P., Kleiner, A., & Roberts, C. (1999). The dance of
change: The challenges of sustaining momentum in learning
organizations. (1st ed.). New York: Doubleday/Currency.
(ISBN: 9780385493222)
 Weinberger, D. (2007). Everything is miscellaneous: The
power of the new digital disorder. (1st ed.). New York: Times
Books - Henry Holt & Co.. (ISBN: 9780805080438)