This document discusses types of information systems and case studies on the failure of companies due to ineffective use of decision support systems (DSS). It outlines strategic, management, knowledge, and operational level systems and examples of sales forecasting, production scheduling, and order processing. Case studies describe how Kmart failed to implement a supply chain system like Walmart's, how Motorola was unable to launch new smartphones, and how an ERP implementation cost HP $160 million in lost revenues. Suggestions include learning from past mistakes, testing systems, and keeping systems updated to avoid failure.

1. INFORMATION SYSTEAM’S
Strate gic Le ve l Syste ms
5-ye ar
sale s tre nd
fore casting
5-ye ar
ope rating
plan
5-ye ar
budge t
fore casting
Profit
planning
M anpowe r
planning
M anage me nt-Le ve l Syste ms
Sale s
manage me nt
Sale s re gion
analysis
Inve ntory
Control
Production
Sche duling
Annual
budge ting
Cost
analysis
Capital
Inve stme nt analysis
Pricing/profitability
analysis
Re location
analysis
Contract cost
analysis
Knowle dge -Le ve l Syste ms
Engine e ring
workstations
Word
proce ssing
Graphics
workstations
Docume nt
Imaging
M anage rial
workstations
Ele ctronic
Cale ndars
Ope rational Le ve l Syste ms
Orde r Tracking
Orde r proce ssing
M achine control
Plant sche duling
M ate rial move me nt
control
Se curitie s
trading
Cash
manage me nt
Payroll
Accounts payable
Accounts re ce ivable
Compe nsation
Training & de ve lopme nt
Employe e re cord ke e ping
TYPES OF SYSTEM S
ESS
M IS
DSS
KWS
OAS
TPS
Sale s and
marke ting
M anufacturing Finance Accounting Human
Re source s

2. CASE STUDIES
on

3. Failure of K-mart
Due to uneffective use of DSS

4. About K-Mart
• Kmart (sometimes stylized as K mart or kmart) is a chain of
American discount department stores
• Headquartered inHoffman Estates, Illinois, United States.
• The chain purchased Sears for $11 billion in 2005,
• forming a new corporation under the name Sears Holdings
Corporation.
• The company was founded in 1962 and is the third largest discount
store chain in the world, behind Walmart and Target, with stores in
the United States,

5. UNEFFECTIVE USE OF DSS
• Kmart’s big mistake in the mid-to-late 1990s was to try to compete
with Walmart on price.
• Walmart had a supply chain system known as “just-in-time”
inventory, which allowed the retailer to restock shelves efficiently.
• Kmart failed to implement a similar system, ESS, DSS which meant
consumers became frustrated when stores ran out of goods.
• Between June 1998 and June 2000, Walmart’s stock price rose
82% as Kmart’s fell 63%.
• While new management at the turn of the decade worked to improve
efficiency, the company filed for bankruptcy in 2002 and shut
hundreds of stores.

6. Failure of Motorola
Due to uneffective use of DSS

7. ABOUT MOTOROLA
• Motorola, Inc. was an American multinational telecommunications
company based in United States.
• After having lost $4.3 billion from 2007 to 2009, the company was
divided into two independent public companies, On January 4,
2011
• Motorola Mobility
• Motorola Solutions
• Tablet computers
• Mobile phones
• Smartphones
• Two-way radios
• Networking systems
• Cable television systems
• Wireless broadband networks
• Mobile telephone infrastructure
PRODUCTS :

8. UNEFFECTIVE USE OF DSS
• And by 2007 the company was selling the traditional cell phone at
a discount.
• By the time the company released a new line of Razr phones in
2010, Motorola had to compete with products such as the
iPhone and BlackBerry.
• The success of the thin and stylish
Razr cell phone drove Motorola’s 22%
market share in mobile phones in 2006.
• However, the company failed to launch
a new generation of smart phones
leveraging the Razr brand.

9. Failure of Hewlett Packard (HP)
Due to uneffective use of DSS

10. ABOUT HP
• The Hewlett-Packard Company (commonly referred to as HP)
was an American multinational information technology company
• headquartered in Palo Alto, California.
• It developed and provided a wide variety of hardware
components as well as software and related services to
consumers, small- and medium-sized businesses (SMBs) and
large enterprises, including customers in the government, health
and education sectors.
• The company was founded in a one-car garage in Palo Alto
by William "Bill" Redington Hewlett and David "Dave" Packard
• starting with a line of electronic test equipment.
HP was the world's leading PC manufacturer from 2007 to 2013,
after which Lenovo remained ranked ahead of HP

11. Hewlett Packard's Disaster
• While it is not uncommon for small disasters or issues to occur
during the rollout of a new ERP system,
• Total ERP implementation failure can occur when too many of
these little issues occur all at once.
• Moving all of the company's North American divisions into a single
centralized ERP system ended up costing the company $160
million dollars in backlogged orders
• Lost revenues, more than five times what the project was estimated
to cost in 2004.

12. SUGGESTIONS
Do’s :-
 Learn From the Past Mistakes of Others
 These are just a few of the serious ERP implementation failure
occurrences that have happened over the past few decades.
 Businesses and organizations must look upon these examples, and use
everything these companies and organizations learned through
experimentation and failure to rise above and find greater success effective
MIS implementation.
 MIS implementations can be successful without failure, but only when the
right system is implemented by the right people to do the job.
 Trial Do Trial

13. SUGGESTIONS
Don'ts : -
× Don’t avoid backup
× Don’t Directly jump to conclusion.
× Don’t neglect system update.

14. Presentation by:
 Chetan Gore
 Vaibhav Mali
 Vinayak Patil
 Shekhar Thorat