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Mr. Emmanuel O Baldwin
73451 Sun Valley Dr
Apt A
Twenty nine Palms, CA 92277 US
Mobile: 7608191256
Evening Phone: 7608191256
Email: emmanuel24@live.com
 ACTIVE SECRET SECURITY CLEARANCE
 SECURITY PLUS CERT EXP 2017
 REGISTERED FOR SELECTIVE SERVICE
 SIX YEARS HELP DESK, CUSTOMER SUPPORT, NETWORK
MANAGEMENT, NETWORK ADMINISTRATION, COMPUTER,
SOFTWARE, AND IT RELATED EQUIPMENT
TROUBLESHOOTING AND MANAGEMENT EXPERIENCE
 SIX YEARS IT EXPERIENCE IN THE FOLLOWING AREAS
 END TO END SOLUTION UNDERSTANDING AND SUBSEQUENT DESIGN,
IMPLEMENTATION AND SUPPORT.
 END USER DESK SIDE CUSTOMER SUPPORT ROLE (SERVICE DESK OR HELP DESK).
 CISCO NETWORK INFRASTRUCTURE DESIGNS AND IMPLEMENTATIONS
 MICROSOFT WINDOWS ACTIVE DIRECTORY INFRASTRUCTURE (VIRTUALIZED/PHYSICAL)
FOR SMBS/DATA CENTER ENVIRONMENT
 MCAFEE, SYMANTEC AND TREND MICRO ANTI-VIRUS/ANTI-SPYWARE SOFTWARE
 REMOTE MANAGEMENT AND SYSTEM ADMINISTRATION FOR DELL, FUJITSU, HP, IBM,
AND SUN MICROSYSTEMS WINTEL SERVERS
 CUSTOMER SERVICE AND HELPDESK ASSISTANCE IN AN ITIL STRUCTURED AND STIG
COMPLIANT ENVIRONMENT
 UNDERSTANDING OF NETWORK ARCHITECTURE , ABILITY TO RUN/PATCH NETWORK
CABLING (CAT5E/CAT6/FIBER OPTICS) AND EXPERIENCE IN EXPERIENCE IN INSTALLING,
PATCHING AND TRACING CABLING INFRASTRUCTURE
 EXPERIENCE IN DEPLOYING CISCO NETWORKING TECHNOLOGIES, WORKSTATIONS,
LAPTOPS, MULTIFUNCTION LASER PRINTERS, SCANNERS AND OTHER TECHNICAL OFFICE
EQUIPMENT.
 FAMILIAR AND EXPERIENCED IN VARIOUS LOCAL AREA NETWORK TECHNOLOGIES.
 FAMILIAR AND EXPERIENCED IN VARIOUS WIDE AREA NETWORK TECHNOLOGIES.
 FAMILIAR AND EXPERIENCED IN VARIOUS WORKSTATION AND LAPTOP TECHNOLOGIES.
 FAMILIAR AND EXPERIENCED IN VARIOUS TELEPHONY TECHNOLOGIES.
 FAMILIAR AND EXPERIENCED IN VARIOUS PROGRAMMABLE LOGIC CONTROLLER
TECHNOLOGIES
 FAMILIAR AND EXPERIENCED IN ACTIVE DIRECTORY, DNS, MCP, WINS, TCP/IP AND
ASSOCIATED TECHNOLOGIES.
 FAMILIAR WITH COPPER CABLING TECHNOLOGIES FOR CAT5/CAT6, CABLE PUNCH-
DOWNS, INSTALLATION OF RACKS/CABINETS,
 AND RACKING SERVERS AND NETWORKING EQUIPMENT.
 FAMILIAR WITH FIBER CABLING TECHNOLOGIES INCLUDING LC, SC, MULTI-MODE AND
SINGLE-MODE FIBER.
 FAMILIAR AND EXPERIENCED IN MATRIX MANAGED ORGANIZATIONS.
 DEMONSTRATED ABILITY TO FOLLOW ENTERPRISE STANDARDS.
 FAMILIAR AND EXPERIENCED IN MATRIX MANAGED ORGANIZATIONS.
 SOLDERING
 ENTERPRISE REMEDY
 MICROSOFT POWER POINT, WORD, EXCEL
 DATA ENTRY
 ELECTRONIC MAINTENANCE
 SMALL COMPONENTS ELECTRONIC MAINTENANCE
 SETTING UP, OPERATING, AND REPAIRING SWITCH BOARDS
 RADIO COMMUNICATION
 RADIO REPAIR
 COMPUTER REPAIR
 CAT 4/ CAT 5/ CAT 6 CABLE REPAIR
 FIBER REPAIR
 TELEPHONE REPAIR
 ORACLE SOFTWARE GCSS
 KNOWLEDGE OF USE AND REPAIR OF HARRIS RADIOS SUCH AS PRC 148, 114, 145, 119,
117 , 110, 117G, 152
 WORKING KNOWLEDGE OF TCP/IP, FIREWALLS, VPN'S, SWITCHED ETHERNET, FRAME
RELAY, LAN'S AND WAN'S KNOWLEDGE OF VARIOUS OTHER HARDWARE, SOFTWARE,
AND PERIPHERALS.
 INSTALLING COMPUTER, RADIO, TELEPHONE, SATELLITE GEAR ON TACTICAL VEHICLES
AND BUILDINGS.
 CELL REPEATER AND RADIO REPEATER INSTALLATION AND MAINTANENCE
 VIRUS /MALWARE REMOVAL
WORK EXPERIENCE
First Solar
1990 Dracker Dr
Blythe, CA 92225 United States
01/2015 - 06/2015
Salary: 57,000.00 USD Per Year
Hours per week: 40
IT Spec FieldTech /Site NetworkAdministrator
Duties, Accomplishments and Related Skills:
PROVIDEIT SUPPORTAND MEET IT RELATED NEEDS FOR A SITE OF 50 USERS
Under general direction, applies specialized knowledge in a single discipline such
as assembly/integration, cross-disciplinefunctions, data engineering, industry
expertise, knowledgeengineering or legacy evolution. Applies specialization to
conceptualize, design, construct, test and implement portions of business and
technical information technology solutions through application of appropriate
softwaredevelopment life cycle methodology. Interacts with the customer to gain
an understanding of the business environment, technical context and
organizationalstrategic direction. Defines scope, plans and deliverables for
assigned projects. Collects, identifies, defines and organizes detailed user and
information technology requirements. Coordinates and collaborates with others
in analyzing collected requirements to ensureplans and identified solutions
meet customer needs and expectations. Confirms and prioritizes projectplans
and deliverables with the customer. Participates in business and technical
information technology solution implementations, upgrades, enhancementand
conversions. Understandsand uses appropriatetools to analyze, identify and
resolvebusiness and or technical problems. Applies metrics to monitor
performanceand measurekey project criteria. Prepares systemdocumentation.
Establishes and maintains security, integrity and business continuity controls and
documents. Participated in special studies. Currenton emerging tools,
techniques, and technologies. Assist information engineers on application of
specialized knowledgeto coding, testing, implementation and documentation
projects. Carry outIT, network, and softwarerequestof the users.
RESEARCH NEWTECHNOLOGIES BY ATTENDING SEMINARS, READING TRADE
ARTICLES, OR TAKING CLASSES, AND IMPLEMENTOR RECOMMEND THE
IMPLEMENTATION OF NEWTECHNOLOGIES
APPLY NATIONAL INSTITUTEOF STANDARDS AND TECHNOLOGY (NIST)
GUIDELINES, IT SECURITY STANDARDS, GUIDELINES AND POLICIES AS FAR AS
OPERATING SYSTEMS AND INTERFACES, ON THEAPPLICATION OF FILTERS, AND
MANAGEMENTOF NETWORKAND HOST-BASED ROUTER, FIREWALL, AND
INTRUSION DETECTION SYSTEMS AT MULTIPLELOCATIONS
ATTENTION TO DETAIL
Monitor the network and all related IT equipment carefully making note of any problems and
discrepancies. Focus on user's needs.
ORAL COMMUNICATION
Communicate any problems or needs beyond my scope to upper levels. Communicate to the
user in response to request update users on the process, time frame, when such request will be
started and completed.
PROBLEMS SOLVING
Solve all It related and software problems.
CONFER WITH NETWORK USERS ABOUTHOW TO SOLVE EXISTING SYSTEM
PROBLEMS.
GATHER DATA PERTAINING TO CUSTOMER NEEDS, AND USE THE INFORMATION
TO IDENTIFY, PREDICT, INTERPRET, AND EVALUATE SYSTEM AND NETWORK
REQUIREMENTS
SET UP AND MAINTAINTHEFIRSTSOLAR NETWORKON SITE
Install all networking equipment, test the network, perform routine maintenance checks, insure
functionality, connectivity and efficiently of the First Solar network on site.
NETWORKADMINISTRATOR
INSTALL, MODIFY, TROUBLESHOOT, AND MAINTAIN ALL OF THE DHAP’S SERVERS, THEIR
OPERATING SYSTEMS AND ANY APPLICATIONS RUNNING ON THE SERVERS.
ADHERES TO ALL REGULATORY REQUIREMENTS FOR ENSURING THE SECURITY OF SERVERS,
DESKTOPS AND PERIPHERALS INSTALLED ON THE NETWORK.
MAINTAINS PROPER DOCUMENTATION FOR ALL EQUIPMENT TO ENSURE THEY MEET
REQUIRED GUIDELINES OF ALL DOCUMENTED REGULATIONS AND POLICIES.
PROVIDE TECHNICAL DIRECTION/ASSISTANCE TO ALL STAFF MEMBERS WITH INSTALLATION
AND MAINTENANCE OF DHAP’S DISTRIBUTED SYSTEMS AND DESKTOP ENVIRONMENT.
PERFORMS TASKS ASSIGNED BY SUPERVISOR, WHICH ARE COMMENSURATE WITH
POSITION.WORKING KNOWLEDGE OF TCP/IP, FIREWALLS, VPN'S, SWITCHED ETHERNET, FRAME
RELAY, LAN'S AND WAN'S KNOWLEDGE OF VARIOUS OTHER HARDWARE, SOFTWARE, AND
PERIPHERALS. INSTALL, CONFIGURE, AND SUPPORT AN ORGANIZATION'S LOCAL AREA
NETWORK (LAN), WIDE AREA NETWORK (WAN), AND INTERNET SYSTEMS OR A SEGMENT OF A
NETWORK SYSTEM.
MONITOR AND TESTWEB SITE PERFORMANCETO ENSUREWEB SITES OPERATE
CORRECTLY AND WITHOUTINTERRUPTION.
ASSISTIN NETWORKMODELING, ANALYSIS, PLANNING, AND COORDINATION
BETWEEN NETWORK AND DATA COMMUNICATIONS HARDWAREAND
SOFTWARE
DESIGN, CONFIGURE, AND TESTCOMPUTER HARDWARE, NETWORKING
SOFTWAREAND OPERATING SYSTEM SOFTWARE.
MONITOR NETWORKPERFORMANCETO DETERMINEWHETHER ADJUSTMENTS
NEED TO BEMADE, AND TO DETERMINEWHERECHANGES WILL NEED TO BE
MADEIN THE FUTURE.
SUPERVISE COMPUTER USER SUPPORTSPECIALISTS AND COMPUTER NETWORK
SUPPORT SPECIALISTS
ADMINISTER NETWORKSECURITY MEASURES
Maintain data integrity and system security for the network environment.
VIRUS /MALWAREREMOVAL
CONFIGURE, MONITOR, AND MAINTAINEMAIL APPLICATIONS OR VIRUS
PROTECTION SOFTWARE.
MAINTAIN AND ADMINISTER COMPUTER NETWORKS AND RELATED
COMPUTING ENVIRONMENTS INCLUDING COMPUTER HARDWARE, SYSTEMS
SOFTWARE, APPLICATIONS SOFTWARE, AND ALL CONFIGURATIONS
Install, configure, and supportan organization's local area network (LAN), wide
area network (WAN), and Internetsystems or a segment of a network system.
Monitor network to ensurenetwork availability to all systemusers and may
performnecessary maintenanceto supportnetwork availability.
RECOMMEND CHANGES TO IMPROVESYSTEMS AND NETWORK
CONFIGURATIONS, AND DETERMINEHARDWAREOR SOFTWARE
REQUIREMENTS RELATED TO SUCH CHANGES.
INSTALL, OVERSEE, TROUBLESHOOTAND MAINTAIN ALL NETWORKING
INFRASTRUCTUREEQUIPMENT, AND HARDWAREON THESITE
Set up the network for the site set up all the user's to meet their work needs.
SET UP AND MAINTAINWIRELESS ACCESS PORTS
Make sure wireless access ports are functioning and users have connectivity to the Internet.
OVERSEE THE DAILY PERFORMANCEOF COMPUTER SYSTEMS.
ANSWER USER INQUIRIES REGARDING COMPUTER SOFTWAREOR HARDWARE
OPERATION TO RESOLVEPROBLEMS.
PROVIDESITE HELP DESK SUPPORT
Create trouble tickets, respond to user created trouble tickets, maintain and manage the que in
ENTERPRISEREMEDY
Create/Manage Remedy tickets resulting from customer support via emails or telephone
messages.
Be on call to assist with user needs. Answer help desk calls.
Document, track, and monitor problems to ensure timely resolution.
Interface with application vendors as needed to resolve specialized issues.
IMPLEMENTAND PROVIDETECHNICAL SUPPORTFOR VOICESERVICES AND
EQUIPMENT, SUCH AS PRIVATE BRANCH EXCHANGE, VOICEMAIL SYSTEM, AND
TELECOM SYSTEM.
SET UP TROUBLESHOOTIPHONES, IPADS AND DELL TABLETS FOR THE USERS
Maintain, set up, and trouble shoot mobile devices for users.
SET UP FIBER CONNECTIONS, RUN ETHERNETCABLE, SETUP PHONES LINES AND
MANAGETHEPHONESYSTEMS ON THE SITE
CELL REPEATER AND RADIO REPEATER TECHNOLOGY INSTALLATION AND
MAINTANENCE
MAINTAIN, TROUBLESHOOT, AND INSTAL SOFTWAREON RADIOS
Troubleshoot, upgrade, and install software on the user’s radios.
BE ON THE CALL
SET UP EQUIPMENTFOR EMPLOYEEUSE, PERFORMING OR ENSURING PROPER
INSTALLATION OF CABLES, OPERATING SYSTEMS, OR APPROPRIATESOFTWARE.
SEE MOREOCCUPATIONS RELATED TO THIS TASK.
SET UP PRINTERS, INSTAL SOFTWAREFOR PRINTERS AND PRINTERS ON USER
DEVICES, CONNECTPRINTER TO THE NETWORKAND MAINTAINPRINTERS
Manage, maintain, setup, connect users to printers and trouble shoot printers.
PERFORM DATA BACKUPS AND DISASTER RECOVERY OPERATIONS.
Assist users with software and backing up data on their computers
Asset or solve with problems associated with the software installed on their computers.
Install software and show users how to use the software.
Asset users with backing up data on their computers.
Recover Data
DESKTOP AND LAPTOP COMPUTER REPAIR AND TROUBLESHOOTING
Troubleshoot and repair user computers. Diagnose, troubleshoot, and resolve hardware,
software, or other network and system problems, and replace defective components when
necessary. Perform hardware and software installations and updates. INSTALL AND PERFORM
MINOR REPAIRS TO HARDWARE, SOFTWARE, OR PERIPHERAL EQUIPMENT, FOLLOWING
DESIGN OR INSTALLATION SPECIFICATIONS.
ANALYZEEQUIPMENTPERFORMANCERECORDS TO DETERMINETHENEED FOR
REPAIR OR REPLACEMENT
COORDINATEWITH VENDORS AND WITH COMPANY PERSONNEL TO FACILITATE
PURCHASES
MAINTAIN SITEINVENTORY FOR ALL ITRELATED EQUIPMENT, WORK CELL
PHONE, TABLETS AND HAND HELD RADIOS
MAINTAIN AN INVENTORY OF PARTS FOR EMERGENCYREPAIRS.
Track and maintain all First Solar IT related equipment, radios, radio equipment cellular
equipment, cell phone and tablets.
Apex Systems
G6 Building
1986 10th
Street
Twentynine Palms,Ca 92278 United States
12/2013 – 01/2015
Salary: 40000 USD Per Year
Hours per week: 40
IT Spec
Duties, Accomplishments and Related Skills:
INTERMEDIATEIN:
• CISCO NETWORK INFRASTRUCTUREDESIGNS AND IMPLEMENTATIONS
• MICROSOFTWINDOWS ACTIVEDIRECTORYINFRASTRUCTURE
(VIRTUALIZED/PHYSICAL) FORSMBS/DATA CENTERENVIRONMENT
• MCAFEE, SYMANTEC AND TREND MICRO ANTI-VIRUS/ANTI-SPYWARE
SOFTWARE
• REMOTE MANAGEMENT AND SYSTEMADMINISTRATIONFORDELL,
FUJITSU, HP, IBM, AND SUNMICROSYSTEMS WINTEL SERVERS
• CUSTOMERSERVICEAND HELPDESK ASSISTANCEINANITIL STRUCTURED
AND STIG COMPLIANTENVIRONMENT
• UNDERSTANDING OF NETWORK ARCHITECTURE, ABILITYTO RUN/PATCH
NETWORK CABLING (CAT5E/CAT6/FIBEROPTICS) AND EXPERIENCEINEXPERIENCE
ININSTALLING, PATCHING AND TRACING CABLING INFRASTRUCTURE
PROVIDEEND USERDESK SIDECUSTOMERSUPPORTROLE(SERVICEDESK OR
HELP DESK).
ATTENTION TO DETAIL
Monitor the network and all related ITequipment carefully making note of any
problems and discrepancies. Focus on user's needs.
ORAL COMMUNICATION
Communicate any problems or needs beyond my scopeto upper levels.
Communicate to the user in responseto request update users on the process,
time frame, when such requestwill be started and completed.
PROBLEMS SOLVING
Solve all It related and softwareproblems.
DESKTOP SUPPORT
Provide End user desk side customer support role (service desk or help desk).
Deploy cisco networking technologies, workstations, laptops, multifunction laser printers,
scanners and other technical office equipment.
Responsibilities include but not limited to: Provide first level and second level user
administration support by using Active Directory user Provide technical support for the MITSC
MIDPAC (Network Operations Center); under MCEN, NMCI, and NGEN network. General
administration tools, network drive mappings and printer mappings.
PROVIDESITE HELP DESK SUPPORT
Create trouble tickets, respond to user created trouble tickets, maintain and manage the que in
ENTERPRISEREMEDY
Create/Manage Remedy tickets resulting from customer support via emails or telephone
messages.
Be on call to assist with user needs. Answer help desk calls.
Document, track, and monitor problems to ensure timely resolution.
Interface with application vendors as needed to resolve specialized issues.
ACTIVE DIRECTORY ACCOUNTMANAGEMENT
Provide Account Management and performed Account creation, modification, and deletion
using the Active Directory.
REMOTENETWORKSUPPORT
Provide first level and second level network support, and Remote Access Services via VPN or
Dial Up.
NETWORKING EQUIPMENTTROUBLESHOOTING
Perform configuring and troubleshooting of networking equipment such as Routers and
Switches.
INFRASTRUCTUREAND ITEQUIPMENTSUPPORT
Provide basic support of systems including, break-fix, installation, move, add, change (MAC),
and preventative maintenance activities.
REMOTEDESKTOP SUPPORT
Provide remote support of systems one or more user systems (desktops, laptops, printers,
peripherals, and handhelds).
FIRSTAND SECOND LEVEL APPLICATION SUPPORT
Provide first level and second level application software support by using Navy legacy
applications and Windows applications.
Perform troubleshooting and problem resolution. Follow government procedural guidelines,
and respond to and resolve inquiries and concerns.
PROBLEMS SOLVING
Solve all It related and software problems
Assist technical leads to research problems. Identify known issues and apply appropriate
resolutions or escalate to a higher tier group for resolution.
Enterprise Remedy
Also assisted in Queue management and performed ticket prioritizing and proper routing.
SET UP PRINTERS, INSTAL SOFTWAREFOR PRINTERS AND PRINTERS ON USER
DEVICES, CONNECTPRINTER TO THE NETWORKAND MAINTAINPRINTERS
Manage, maintain, setup, connect users to printers and trouble shoot printers.
ASSISTUSERS WITH SOFTWAREAND BACKING UP DATA ON THEIR COMPUTERS
Asset or solve with problems associated with the software installed on their computers.
Install software and show users how to use the software.
Asset users with backing up data on their computers.
SET UP PRINTERS, INSTAL SOFTWAREFOR PRINTERS AND PRINTERS ON USER
DEVICES, CONNECTPRINTER TO THE NETWORKAND MAINTAINPRINTERS
Manage, maintain, setup, connect users to printers and trouble shoot printers.
PERFORM DATA BACKUPS AND DISASTER RECOVERY OPERATIONS.
Assist users with software and backing up data on their computers
Asset or solve with problems associated with the software installed on their computers.
Install software and show users how to use the software.
Asset users with backing up data on their computers.
Recover Data
DESKTOP AND LAPTOP COMPUTER REPAIR AND TROUBLESHOOTING
Troubleshoot and repair user computers. Diagnose, troubleshoot, and resolve hardware,
software, or other network and system problems, and replace defective components when
necessary. Perform hardware and software installations and updates. INSTALL AND PERFORM
MINOR REPAIRS TO HARDWARE, SOFTWARE, OR PERIPHERAL EQUIPMENT, FOLLOWING
DESIGN OR INSTALLATION SPECIFICATIONS.
VIRUS /MALWAREREMOVAL
CONFIGURE, MONITOR, AND MAINTAINEMAIL APPLICATIONS OR VIRUS
PROTECTION SOFTWARE.
UnitedStates Marine Corps
May 2009 – May 2013
Twenty nine Palms, CA
Rank E-4 Corporal
M.O.S 2847 Telephone /Personal Computer Tech/Radio Tech
PROVIDELIFE-CYCLEMANAGEMENTAND REPAIRACTIVITIESFORAUTOMATED
INFORMATIONSYSTEMS (AIS) (E.G. COMMERCIAL TRUNKED VOICERADIO OVER
IP (ROIP) SYSTEM, REMOTEBROADCASTOF CONVENTIONAL VOICERADIOSAFETY
NETS/REPEATER SYSTEMS, MICROWAVENETWORK TRANSPORTS, ETC.) TO
SUPPORTINFORMATIONASSURANCEPROGRAMOBJECTIVES.
· PERFORMAUDITS OF SYSTEMLOGS AND MAINTENANCEACTIVITIES TO
DETERMINEAND DOCUMENTTHAT THE INFORMATION
TECHNOLOGY/TELECOMMUNICATIONS SYSTEMS AREPROPERLYCONFIGURED
AND MAINTAINED.
· EVALUATE REQUIREMENTS FORCOMMERCIAL TRUNKED VOICERADIO
SYSTEM, CONVENTIONAL VOICERADIOREPEATERSYSTEM, ASSOCIATED
MICROWAVERADIOREPEATERNETWORK, AND OTHER IT/TELECOMMUNICATION
C2 SYSTEMS TO PROVIDEALTERNATEAPPROACHES TO AUTOMATED
INFORMATIONSYSTEMS (AIS).
· Analyze issues (e.g. capability, maintainability, upgradability, compatibility,
etc.) pertaining tothe design, installation, maintenance, or repair of computer
equipment or subsystems inorder toresolve problems.
· Researchalternativeapproaches tosatisfy the requirements for Automated
InformationSystems (AIS) that includes acommercial trunkedvoice radio
system, conventional voice radiorepeater systems, associatedmicrowave radio
repeater network, andsoforth.
COMPUTER AND ELECTRONICS AND TROUBLESHOOTING
Diagnose problems, modify, and perform repairs on computers, ground common telephone
equipment, switchboards, stand-alone power supplies, computers, peripheral devices, radio
equipment, and related equipment.
PREVENTATIVE MANTAINENCEAND REPAIR
Typical duties include repairs and preventative maintenance to stand alone computers, power
supplies, ground common telephone equipment and ground electronic equipment,
requisitioning of parts, and completing equipment repair orders. Diagnose, modify, perform
preventative maintenance, and performing repairs on ground common telephone equipment,
switchboards, stand-alone power supplies, computers, peripheral devices, radio, radio devices,
GPS, navigation.
Test equipment and other related electronic gear. Used test equipment such as an oscilloscope
and multimeter Installing hardware and CDs software on computer devices; and insuring timely
calibration on all equipment.
ANALYZEEQUIPMENTPERFORMANCERECORDS TO DETERMINETHE NEED FOR
REPAIR OR REPLACEMENT
HELP DESK
Provide End to end solution understanding and subsequent design, implementation and
support.
VIRUS /MALWAREREMOVAL
QUAILITY CONTROL
Preform quality control maintenance on gear and preventative maintenance
Ensured preventative maintenance was routinely performed on all equipment.
TRAIN TEAM MEMEBERS
Taught team members routine maintenance procedures, processes, and best practices
Invented new maintenance procedures and investigated and provided solutions to mechanical
problems. Assigned personnel and equipment to operational job requirements.
INVENTORY AND PARTS TRACKING
Maintain an inventory of parts for emergency repairs.
Initiated a tracking system within section to ensure the timely turn-around of correspondence
and repair request. Accountable for maintaining inventory and ordering supplies.
CREATEAND MAINTAIN MAINTENANCEREPORTS
Generating detailed maintenance reports and calibration reports. Maintained and accounted
for detailed maintenance inventory logs, ordering parts, and supplies.
COMMUNICATIONS SETUP
Set up telecommunications networks and radio networks
Supervised a marines day to day
Making cat 5, cat 4, RJ 45, radio frequency cables, ac and dc power output or input cables
field antennas and various other coaxial cables.
DATA ENTRY
Skilled in Microsoft, Word, Excel, and Power point
ELECTRONICS REPAIR AND MAINTAINENCEIN VECHLES
Install radio, electronic, computer, GPS and satellite equipment in tactical vehicles and rewiring
tactical vehicles
SOLDERING RESISTORS, TRANSISTORS, CAPACITORS ON CIRCUITBOARDS.
RADIO OPERATOR
Radio systemas a dispatcher/ communicator.
Air Forcereserve
56 APS March AIRBase
June 2013- Present
E4 Senior Airman
COMMUNITY VOLUNTEER WORK
Spirit and Truth Worship Center Church
4751 AdobeRd, Twenty nine Palms, CA 92277
Volunteer Partner
Pastor’s Aid Armor Bearer , Deacon, Computer Network Manager, Social Media
Marketer , Community Outreach
EDUCATION
DeVry University Twenty nine Palms Marine Corps Base, Network Administration.
CURRENTLY ENROLLED IN THE NETWORK ADMINISTRATION BS DEGREE PROGRAM
JUNE 2013-PRESENT
• CISSP Course completed
• Security + CE Certified
AWARDS
• Played a key role in cutting 500,000 in cost over two years by accurately doing
preventative maintenance and radio equipment
• Good conduct ribbon
• National defense ribbon
• Sea service ribbon
• Global war on terrorism ribbon
• Letter of appreciation for disaster aid

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Network Administration CUSTSPT

  • 1. Mr. Emmanuel O Baldwin 73451 Sun Valley Dr Apt A Twenty nine Palms, CA 92277 US Mobile: 7608191256 Evening Phone: 7608191256 Email: emmanuel24@live.com  ACTIVE SECRET SECURITY CLEARANCE  SECURITY PLUS CERT EXP 2017  REGISTERED FOR SELECTIVE SERVICE  SIX YEARS HELP DESK, CUSTOMER SUPPORT, NETWORK MANAGEMENT, NETWORK ADMINISTRATION, COMPUTER, SOFTWARE, AND IT RELATED EQUIPMENT TROUBLESHOOTING AND MANAGEMENT EXPERIENCE  SIX YEARS IT EXPERIENCE IN THE FOLLOWING AREAS  END TO END SOLUTION UNDERSTANDING AND SUBSEQUENT DESIGN, IMPLEMENTATION AND SUPPORT.  END USER DESK SIDE CUSTOMER SUPPORT ROLE (SERVICE DESK OR HELP DESK).  CISCO NETWORK INFRASTRUCTURE DESIGNS AND IMPLEMENTATIONS  MICROSOFT WINDOWS ACTIVE DIRECTORY INFRASTRUCTURE (VIRTUALIZED/PHYSICAL) FOR SMBS/DATA CENTER ENVIRONMENT  MCAFEE, SYMANTEC AND TREND MICRO ANTI-VIRUS/ANTI-SPYWARE SOFTWARE  REMOTE MANAGEMENT AND SYSTEM ADMINISTRATION FOR DELL, FUJITSU, HP, IBM, AND SUN MICROSYSTEMS WINTEL SERVERS  CUSTOMER SERVICE AND HELPDESK ASSISTANCE IN AN ITIL STRUCTURED AND STIG COMPLIANT ENVIRONMENT  UNDERSTANDING OF NETWORK ARCHITECTURE , ABILITY TO RUN/PATCH NETWORK CABLING (CAT5E/CAT6/FIBER OPTICS) AND EXPERIENCE IN EXPERIENCE IN INSTALLING, PATCHING AND TRACING CABLING INFRASTRUCTURE  EXPERIENCE IN DEPLOYING CISCO NETWORKING TECHNOLOGIES, WORKSTATIONS, LAPTOPS, MULTIFUNCTION LASER PRINTERS, SCANNERS AND OTHER TECHNICAL OFFICE EQUIPMENT.  FAMILIAR AND EXPERIENCED IN VARIOUS LOCAL AREA NETWORK TECHNOLOGIES.  FAMILIAR AND EXPERIENCED IN VARIOUS WIDE AREA NETWORK TECHNOLOGIES.  FAMILIAR AND EXPERIENCED IN VARIOUS WORKSTATION AND LAPTOP TECHNOLOGIES.  FAMILIAR AND EXPERIENCED IN VARIOUS TELEPHONY TECHNOLOGIES.
  • 2.  FAMILIAR AND EXPERIENCED IN VARIOUS PROGRAMMABLE LOGIC CONTROLLER TECHNOLOGIES  FAMILIAR AND EXPERIENCED IN ACTIVE DIRECTORY, DNS, MCP, WINS, TCP/IP AND ASSOCIATED TECHNOLOGIES.  FAMILIAR WITH COPPER CABLING TECHNOLOGIES FOR CAT5/CAT6, CABLE PUNCH- DOWNS, INSTALLATION OF RACKS/CABINETS,  AND RACKING SERVERS AND NETWORKING EQUIPMENT.  FAMILIAR WITH FIBER CABLING TECHNOLOGIES INCLUDING LC, SC, MULTI-MODE AND SINGLE-MODE FIBER.  FAMILIAR AND EXPERIENCED IN MATRIX MANAGED ORGANIZATIONS.  DEMONSTRATED ABILITY TO FOLLOW ENTERPRISE STANDARDS.  FAMILIAR AND EXPERIENCED IN MATRIX MANAGED ORGANIZATIONS.  SOLDERING  ENTERPRISE REMEDY  MICROSOFT POWER POINT, WORD, EXCEL  DATA ENTRY  ELECTRONIC MAINTENANCE  SMALL COMPONENTS ELECTRONIC MAINTENANCE  SETTING UP, OPERATING, AND REPAIRING SWITCH BOARDS  RADIO COMMUNICATION  RADIO REPAIR  COMPUTER REPAIR  CAT 4/ CAT 5/ CAT 6 CABLE REPAIR  FIBER REPAIR  TELEPHONE REPAIR  ORACLE SOFTWARE GCSS  KNOWLEDGE OF USE AND REPAIR OF HARRIS RADIOS SUCH AS PRC 148, 114, 145, 119, 117 , 110, 117G, 152  WORKING KNOWLEDGE OF TCP/IP, FIREWALLS, VPN'S, SWITCHED ETHERNET, FRAME RELAY, LAN'S AND WAN'S KNOWLEDGE OF VARIOUS OTHER HARDWARE, SOFTWARE, AND PERIPHERALS.  INSTALLING COMPUTER, RADIO, TELEPHONE, SATELLITE GEAR ON TACTICAL VEHICLES AND BUILDINGS.  CELL REPEATER AND RADIO REPEATER INSTALLATION AND MAINTANENCE  VIRUS /MALWARE REMOVAL WORK EXPERIENCE
  • 3. First Solar 1990 Dracker Dr Blythe, CA 92225 United States 01/2015 - 06/2015 Salary: 57,000.00 USD Per Year Hours per week: 40 IT Spec FieldTech /Site NetworkAdministrator Duties, Accomplishments and Related Skills: PROVIDEIT SUPPORTAND MEET IT RELATED NEEDS FOR A SITE OF 50 USERS Under general direction, applies specialized knowledge in a single discipline such as assembly/integration, cross-disciplinefunctions, data engineering, industry expertise, knowledgeengineering or legacy evolution. Applies specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate softwaredevelopment life cycle methodology. Interacts with the customer to gain an understanding of the business environment, technical context and organizationalstrategic direction. Defines scope, plans and deliverables for assigned projects. Collects, identifies, defines and organizes detailed user and information technology requirements. Coordinates and collaborates with others in analyzing collected requirements to ensureplans and identified solutions meet customer needs and expectations. Confirms and prioritizes projectplans and deliverables with the customer. Participates in business and technical information technology solution implementations, upgrades, enhancementand conversions. Understandsand uses appropriatetools to analyze, identify and resolvebusiness and or technical problems. Applies metrics to monitor performanceand measurekey project criteria. Prepares systemdocumentation. Establishes and maintains security, integrity and business continuity controls and documents. Participated in special studies. Currenton emerging tools, techniques, and technologies. Assist information engineers on application of specialized knowledgeto coding, testing, implementation and documentation projects. Carry outIT, network, and softwarerequestof the users. RESEARCH NEWTECHNOLOGIES BY ATTENDING SEMINARS, READING TRADE ARTICLES, OR TAKING CLASSES, AND IMPLEMENTOR RECOMMEND THE IMPLEMENTATION OF NEWTECHNOLOGIES
  • 4. APPLY NATIONAL INSTITUTEOF STANDARDS AND TECHNOLOGY (NIST) GUIDELINES, IT SECURITY STANDARDS, GUIDELINES AND POLICIES AS FAR AS OPERATING SYSTEMS AND INTERFACES, ON THEAPPLICATION OF FILTERS, AND MANAGEMENTOF NETWORKAND HOST-BASED ROUTER, FIREWALL, AND INTRUSION DETECTION SYSTEMS AT MULTIPLELOCATIONS ATTENTION TO DETAIL Monitor the network and all related IT equipment carefully making note of any problems and discrepancies. Focus on user's needs. ORAL COMMUNICATION Communicate any problems or needs beyond my scope to upper levels. Communicate to the user in response to request update users on the process, time frame, when such request will be started and completed. PROBLEMS SOLVING Solve all It related and software problems. CONFER WITH NETWORK USERS ABOUTHOW TO SOLVE EXISTING SYSTEM PROBLEMS. GATHER DATA PERTAINING TO CUSTOMER NEEDS, AND USE THE INFORMATION TO IDENTIFY, PREDICT, INTERPRET, AND EVALUATE SYSTEM AND NETWORK REQUIREMENTS SET UP AND MAINTAINTHEFIRSTSOLAR NETWORKON SITE Install all networking equipment, test the network, perform routine maintenance checks, insure functionality, connectivity and efficiently of the First Solar network on site. NETWORKADMINISTRATOR INSTALL, MODIFY, TROUBLESHOOT, AND MAINTAIN ALL OF THE DHAP’S SERVERS, THEIR OPERATING SYSTEMS AND ANY APPLICATIONS RUNNING ON THE SERVERS. ADHERES TO ALL REGULATORY REQUIREMENTS FOR ENSURING THE SECURITY OF SERVERS, DESKTOPS AND PERIPHERALS INSTALLED ON THE NETWORK. MAINTAINS PROPER DOCUMENTATION FOR ALL EQUIPMENT TO ENSURE THEY MEET REQUIRED GUIDELINES OF ALL DOCUMENTED REGULATIONS AND POLICIES. PROVIDE TECHNICAL DIRECTION/ASSISTANCE TO ALL STAFF MEMBERS WITH INSTALLATION AND MAINTENANCE OF DHAP’S DISTRIBUTED SYSTEMS AND DESKTOP ENVIRONMENT. PERFORMS TASKS ASSIGNED BY SUPERVISOR, WHICH ARE COMMENSURATE WITH POSITION.WORKING KNOWLEDGE OF TCP/IP, FIREWALLS, VPN'S, SWITCHED ETHERNET, FRAME RELAY, LAN'S AND WAN'S KNOWLEDGE OF VARIOUS OTHER HARDWARE, SOFTWARE, AND PERIPHERALS. INSTALL, CONFIGURE, AND SUPPORT AN ORGANIZATION'S LOCAL AREA
  • 5. NETWORK (LAN), WIDE AREA NETWORK (WAN), AND INTERNET SYSTEMS OR A SEGMENT OF A NETWORK SYSTEM. MONITOR AND TESTWEB SITE PERFORMANCETO ENSUREWEB SITES OPERATE CORRECTLY AND WITHOUTINTERRUPTION. ASSISTIN NETWORKMODELING, ANALYSIS, PLANNING, AND COORDINATION BETWEEN NETWORK AND DATA COMMUNICATIONS HARDWAREAND SOFTWARE DESIGN, CONFIGURE, AND TESTCOMPUTER HARDWARE, NETWORKING SOFTWAREAND OPERATING SYSTEM SOFTWARE. MONITOR NETWORKPERFORMANCETO DETERMINEWHETHER ADJUSTMENTS NEED TO BEMADE, AND TO DETERMINEWHERECHANGES WILL NEED TO BE MADEIN THE FUTURE. SUPERVISE COMPUTER USER SUPPORTSPECIALISTS AND COMPUTER NETWORK SUPPORT SPECIALISTS ADMINISTER NETWORKSECURITY MEASURES Maintain data integrity and system security for the network environment. VIRUS /MALWAREREMOVAL CONFIGURE, MONITOR, AND MAINTAINEMAIL APPLICATIONS OR VIRUS PROTECTION SOFTWARE. MAINTAIN AND ADMINISTER COMPUTER NETWORKS AND RELATED COMPUTING ENVIRONMENTS INCLUDING COMPUTER HARDWARE, SYSTEMS SOFTWARE, APPLICATIONS SOFTWARE, AND ALL CONFIGURATIONS Install, configure, and supportan organization's local area network (LAN), wide area network (WAN), and Internetsystems or a segment of a network system. Monitor network to ensurenetwork availability to all systemusers and may performnecessary maintenanceto supportnetwork availability. RECOMMEND CHANGES TO IMPROVESYSTEMS AND NETWORK CONFIGURATIONS, AND DETERMINEHARDWAREOR SOFTWARE REQUIREMENTS RELATED TO SUCH CHANGES.
  • 6. INSTALL, OVERSEE, TROUBLESHOOTAND MAINTAIN ALL NETWORKING INFRASTRUCTUREEQUIPMENT, AND HARDWAREON THESITE Set up the network for the site set up all the user's to meet their work needs. SET UP AND MAINTAINWIRELESS ACCESS PORTS Make sure wireless access ports are functioning and users have connectivity to the Internet. OVERSEE THE DAILY PERFORMANCEOF COMPUTER SYSTEMS. ANSWER USER INQUIRIES REGARDING COMPUTER SOFTWAREOR HARDWARE OPERATION TO RESOLVEPROBLEMS. PROVIDESITE HELP DESK SUPPORT Create trouble tickets, respond to user created trouble tickets, maintain and manage the que in ENTERPRISEREMEDY Create/Manage Remedy tickets resulting from customer support via emails or telephone messages. Be on call to assist with user needs. Answer help desk calls. Document, track, and monitor problems to ensure timely resolution. Interface with application vendors as needed to resolve specialized issues. IMPLEMENTAND PROVIDETECHNICAL SUPPORTFOR VOICESERVICES AND EQUIPMENT, SUCH AS PRIVATE BRANCH EXCHANGE, VOICEMAIL SYSTEM, AND TELECOM SYSTEM. SET UP TROUBLESHOOTIPHONES, IPADS AND DELL TABLETS FOR THE USERS Maintain, set up, and trouble shoot mobile devices for users. SET UP FIBER CONNECTIONS, RUN ETHERNETCABLE, SETUP PHONES LINES AND MANAGETHEPHONESYSTEMS ON THE SITE CELL REPEATER AND RADIO REPEATER TECHNOLOGY INSTALLATION AND MAINTANENCE MAINTAIN, TROUBLESHOOT, AND INSTAL SOFTWAREON RADIOS Troubleshoot, upgrade, and install software on the user’s radios. BE ON THE CALL SET UP EQUIPMENTFOR EMPLOYEEUSE, PERFORMING OR ENSURING PROPER INSTALLATION OF CABLES, OPERATING SYSTEMS, OR APPROPRIATESOFTWARE. SEE MOREOCCUPATIONS RELATED TO THIS TASK. SET UP PRINTERS, INSTAL SOFTWAREFOR PRINTERS AND PRINTERS ON USER DEVICES, CONNECTPRINTER TO THE NETWORKAND MAINTAINPRINTERS
  • 7. Manage, maintain, setup, connect users to printers and trouble shoot printers. PERFORM DATA BACKUPS AND DISASTER RECOVERY OPERATIONS. Assist users with software and backing up data on their computers Asset or solve with problems associated with the software installed on their computers. Install software and show users how to use the software. Asset users with backing up data on their computers. Recover Data DESKTOP AND LAPTOP COMPUTER REPAIR AND TROUBLESHOOTING Troubleshoot and repair user computers. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Perform hardware and software installations and updates. INSTALL AND PERFORM MINOR REPAIRS TO HARDWARE, SOFTWARE, OR PERIPHERAL EQUIPMENT, FOLLOWING DESIGN OR INSTALLATION SPECIFICATIONS. ANALYZEEQUIPMENTPERFORMANCERECORDS TO DETERMINETHENEED FOR REPAIR OR REPLACEMENT COORDINATEWITH VENDORS AND WITH COMPANY PERSONNEL TO FACILITATE PURCHASES MAINTAIN SITEINVENTORY FOR ALL ITRELATED EQUIPMENT, WORK CELL PHONE, TABLETS AND HAND HELD RADIOS MAINTAIN AN INVENTORY OF PARTS FOR EMERGENCYREPAIRS. Track and maintain all First Solar IT related equipment, radios, radio equipment cellular equipment, cell phone and tablets. Apex Systems G6 Building 1986 10th Street Twentynine Palms,Ca 92278 United States 12/2013 – 01/2015 Salary: 40000 USD Per Year Hours per week: 40 IT Spec Duties, Accomplishments and Related Skills:
  • 8. INTERMEDIATEIN: • CISCO NETWORK INFRASTRUCTUREDESIGNS AND IMPLEMENTATIONS • MICROSOFTWINDOWS ACTIVEDIRECTORYINFRASTRUCTURE (VIRTUALIZED/PHYSICAL) FORSMBS/DATA CENTERENVIRONMENT • MCAFEE, SYMANTEC AND TREND MICRO ANTI-VIRUS/ANTI-SPYWARE SOFTWARE • REMOTE MANAGEMENT AND SYSTEMADMINISTRATIONFORDELL, FUJITSU, HP, IBM, AND SUNMICROSYSTEMS WINTEL SERVERS • CUSTOMERSERVICEAND HELPDESK ASSISTANCEINANITIL STRUCTURED AND STIG COMPLIANTENVIRONMENT • UNDERSTANDING OF NETWORK ARCHITECTURE, ABILITYTO RUN/PATCH NETWORK CABLING (CAT5E/CAT6/FIBEROPTICS) AND EXPERIENCEINEXPERIENCE ININSTALLING, PATCHING AND TRACING CABLING INFRASTRUCTURE PROVIDEEND USERDESK SIDECUSTOMERSUPPORTROLE(SERVICEDESK OR HELP DESK). ATTENTION TO DETAIL Monitor the network and all related ITequipment carefully making note of any problems and discrepancies. Focus on user's needs. ORAL COMMUNICATION Communicate any problems or needs beyond my scopeto upper levels. Communicate to the user in responseto request update users on the process, time frame, when such requestwill be started and completed. PROBLEMS SOLVING Solve all It related and softwareproblems. DESKTOP SUPPORT Provide End user desk side customer support role (service desk or help desk). Deploy cisco networking technologies, workstations, laptops, multifunction laser printers, scanners and other technical office equipment. Responsibilities include but not limited to: Provide first level and second level user administration support by using Active Directory user Provide technical support for the MITSC MIDPAC (Network Operations Center); under MCEN, NMCI, and NGEN network. General administration tools, network drive mappings and printer mappings. PROVIDESITE HELP DESK SUPPORT Create trouble tickets, respond to user created trouble tickets, maintain and manage the que in ENTERPRISEREMEDY
  • 9. Create/Manage Remedy tickets resulting from customer support via emails or telephone messages. Be on call to assist with user needs. Answer help desk calls. Document, track, and monitor problems to ensure timely resolution. Interface with application vendors as needed to resolve specialized issues. ACTIVE DIRECTORY ACCOUNTMANAGEMENT Provide Account Management and performed Account creation, modification, and deletion using the Active Directory. REMOTENETWORKSUPPORT Provide first level and second level network support, and Remote Access Services via VPN or Dial Up. NETWORKING EQUIPMENTTROUBLESHOOTING Perform configuring and troubleshooting of networking equipment such as Routers and Switches. INFRASTRUCTUREAND ITEQUIPMENTSUPPORT Provide basic support of systems including, break-fix, installation, move, add, change (MAC), and preventative maintenance activities. REMOTEDESKTOP SUPPORT Provide remote support of systems one or more user systems (desktops, laptops, printers, peripherals, and handhelds). FIRSTAND SECOND LEVEL APPLICATION SUPPORT Provide first level and second level application software support by using Navy legacy applications and Windows applications. Perform troubleshooting and problem resolution. Follow government procedural guidelines, and respond to and resolve inquiries and concerns. PROBLEMS SOLVING Solve all It related and software problems Assist technical leads to research problems. Identify known issues and apply appropriate resolutions or escalate to a higher tier group for resolution. Enterprise Remedy Also assisted in Queue management and performed ticket prioritizing and proper routing. SET UP PRINTERS, INSTAL SOFTWAREFOR PRINTERS AND PRINTERS ON USER DEVICES, CONNECTPRINTER TO THE NETWORKAND MAINTAINPRINTERS Manage, maintain, setup, connect users to printers and trouble shoot printers. ASSISTUSERS WITH SOFTWAREAND BACKING UP DATA ON THEIR COMPUTERS Asset or solve with problems associated with the software installed on their computers. Install software and show users how to use the software. Asset users with backing up data on their computers. SET UP PRINTERS, INSTAL SOFTWAREFOR PRINTERS AND PRINTERS ON USER DEVICES, CONNECTPRINTER TO THE NETWORKAND MAINTAINPRINTERS Manage, maintain, setup, connect users to printers and trouble shoot printers.
  • 10. PERFORM DATA BACKUPS AND DISASTER RECOVERY OPERATIONS. Assist users with software and backing up data on their computers Asset or solve with problems associated with the software installed on their computers. Install software and show users how to use the software. Asset users with backing up data on their computers. Recover Data DESKTOP AND LAPTOP COMPUTER REPAIR AND TROUBLESHOOTING Troubleshoot and repair user computers. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Perform hardware and software installations and updates. INSTALL AND PERFORM MINOR REPAIRS TO HARDWARE, SOFTWARE, OR PERIPHERAL EQUIPMENT, FOLLOWING DESIGN OR INSTALLATION SPECIFICATIONS. VIRUS /MALWAREREMOVAL CONFIGURE, MONITOR, AND MAINTAINEMAIL APPLICATIONS OR VIRUS PROTECTION SOFTWARE. UnitedStates Marine Corps May 2009 – May 2013 Twenty nine Palms, CA Rank E-4 Corporal M.O.S 2847 Telephone /Personal Computer Tech/Radio Tech PROVIDELIFE-CYCLEMANAGEMENTAND REPAIRACTIVITIESFORAUTOMATED INFORMATIONSYSTEMS (AIS) (E.G. COMMERCIAL TRUNKED VOICERADIO OVER IP (ROIP) SYSTEM, REMOTEBROADCASTOF CONVENTIONAL VOICERADIOSAFETY NETS/REPEATER SYSTEMS, MICROWAVENETWORK TRANSPORTS, ETC.) TO SUPPORTINFORMATIONASSURANCEPROGRAMOBJECTIVES. · PERFORMAUDITS OF SYSTEMLOGS AND MAINTENANCEACTIVITIES TO DETERMINEAND DOCUMENTTHAT THE INFORMATION TECHNOLOGY/TELECOMMUNICATIONS SYSTEMS AREPROPERLYCONFIGURED AND MAINTAINED. · EVALUATE REQUIREMENTS FORCOMMERCIAL TRUNKED VOICERADIO SYSTEM, CONVENTIONAL VOICERADIOREPEATERSYSTEM, ASSOCIATED MICROWAVERADIOREPEATERNETWORK, AND OTHER IT/TELECOMMUNICATION C2 SYSTEMS TO PROVIDEALTERNATEAPPROACHES TO AUTOMATED INFORMATIONSYSTEMS (AIS).
  • 11. · Analyze issues (e.g. capability, maintainability, upgradability, compatibility, etc.) pertaining tothe design, installation, maintenance, or repair of computer equipment or subsystems inorder toresolve problems. · Researchalternativeapproaches tosatisfy the requirements for Automated InformationSystems (AIS) that includes acommercial trunkedvoice radio system, conventional voice radiorepeater systems, associatedmicrowave radio repeater network, andsoforth. COMPUTER AND ELECTRONICS AND TROUBLESHOOTING Diagnose problems, modify, and perform repairs on computers, ground common telephone equipment, switchboards, stand-alone power supplies, computers, peripheral devices, radio equipment, and related equipment. PREVENTATIVE MANTAINENCEAND REPAIR Typical duties include repairs and preventative maintenance to stand alone computers, power supplies, ground common telephone equipment and ground electronic equipment, requisitioning of parts, and completing equipment repair orders. Diagnose, modify, perform preventative maintenance, and performing repairs on ground common telephone equipment, switchboards, stand-alone power supplies, computers, peripheral devices, radio, radio devices, GPS, navigation. Test equipment and other related electronic gear. Used test equipment such as an oscilloscope and multimeter Installing hardware and CDs software on computer devices; and insuring timely calibration on all equipment. ANALYZEEQUIPMENTPERFORMANCERECORDS TO DETERMINETHE NEED FOR REPAIR OR REPLACEMENT HELP DESK Provide End to end solution understanding and subsequent design, implementation and support. VIRUS /MALWAREREMOVAL QUAILITY CONTROL Preform quality control maintenance on gear and preventative maintenance Ensured preventative maintenance was routinely performed on all equipment. TRAIN TEAM MEMEBERS Taught team members routine maintenance procedures, processes, and best practices Invented new maintenance procedures and investigated and provided solutions to mechanical problems. Assigned personnel and equipment to operational job requirements. INVENTORY AND PARTS TRACKING Maintain an inventory of parts for emergency repairs. Initiated a tracking system within section to ensure the timely turn-around of correspondence and repair request. Accountable for maintaining inventory and ordering supplies.
  • 12. CREATEAND MAINTAIN MAINTENANCEREPORTS Generating detailed maintenance reports and calibration reports. Maintained and accounted for detailed maintenance inventory logs, ordering parts, and supplies. COMMUNICATIONS SETUP Set up telecommunications networks and radio networks Supervised a marines day to day Making cat 5, cat 4, RJ 45, radio frequency cables, ac and dc power output or input cables field antennas and various other coaxial cables. DATA ENTRY Skilled in Microsoft, Word, Excel, and Power point ELECTRONICS REPAIR AND MAINTAINENCEIN VECHLES Install radio, electronic, computer, GPS and satellite equipment in tactical vehicles and rewiring tactical vehicles SOLDERING RESISTORS, TRANSISTORS, CAPACITORS ON CIRCUITBOARDS. RADIO OPERATOR Radio systemas a dispatcher/ communicator. Air Forcereserve 56 APS March AIRBase June 2013- Present E4 Senior Airman COMMUNITY VOLUNTEER WORK Spirit and Truth Worship Center Church 4751 AdobeRd, Twenty nine Palms, CA 92277 Volunteer Partner Pastor’s Aid Armor Bearer , Deacon, Computer Network Manager, Social Media Marketer , Community Outreach EDUCATION DeVry University Twenty nine Palms Marine Corps Base, Network Administration. CURRENTLY ENROLLED IN THE NETWORK ADMINISTRATION BS DEGREE PROGRAM JUNE 2013-PRESENT • CISSP Course completed • Security + CE Certified
  • 13. AWARDS • Played a key role in cutting 500,000 in cost over two years by accurately doing preventative maintenance and radio equipment • Good conduct ribbon • National defense ribbon • Sea service ribbon • Global war on terrorism ribbon • Letter of appreciation for disaster aid